Nusa Dua Beach Hotel and Spa - Handwritten Collection

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Nusa Dua Beach Hotel and Spa - Handwritten Collection

3 bars/lounges, swim-up bar, poolside bar
Creator video - submitted by ptitca perepelitca
Interior
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$176
includes taxes & fees
8 Feb - 9 Feb

Explore the area

View map
Kawasan Pariwisata Nusa Dua Lot North 4, Nusa Dua, Bali, 80363
  • Place, Bali International Convention Center
    ‪3 min walk‬
  • Place, Bali Nusa Dua Convention Centre
    ‪4 min walk‬
  • Place, Bali Collection Shopping Centre
    ‪9 min walk‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪18 min drive‬

Room options

Deluxe Room For Three

  • Sleeps 3

Deluxe Room For Four

  • Sleeps 4

Family Room with 1 king-size bed and 1 single bed

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Plasma TV
Premium bedding
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Palace Club Room with 1 king-size bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
  • Garden view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Family Room with 1 king-size bed and 1 bunk bed

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Plasma TV
Premium bedding
  • Garden view
  • 48 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

Palace Club Room with 1 king-size bed, Lagoon Access

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Plasma TV
Premium bedding
  • Garden view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Palace Club Room with 2 single beds

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
  • Garden view
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

Palace Club Room with 2 single beds, Lagoon Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Plasma TV
Premium bedding
  • Garden view
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

Palace Club Suite with 1 king-size bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Garden view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

Palace Club Suite with 2 single beds

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Garden view
  • 80 sq m
  • Sleeps 3
  • 2 Single Beds

Premier Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
  • Garden view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Premier Room, 2 Single Beds

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
  • Garden view
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

Superior Room, 1 King Bed

8.2 out of 10
Very good
(11 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
  • Garden view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Single Beds

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
  • Garden view
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

Family Room, Multiple Beds

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Plasma TV
Premium bedding
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Deluxe Room

  • Sleeps 3

Palace Club Room

  • Sleeps 3

Palace Club Suite

  • Sleeps 3

Premier Room

  • Sleeps 3

Family Room

  • Sleeps 2

Palace Club Lagoon Room

  • Sleeps 3

Palace Club Lagoon Suite

  • Sleeps 2

Agung Suite

  • Sleeps 4

Nusa Dua Suite

  • Sleeps 4

About the area

Nusa Dua

A luxury stay in Nusa Dua awaits you at Nusa Dua Beach Hotel and Spa - Handwritten Collection. Within a 20-minute stroll, you'll find Nusa Dua Beach and Bali Collection Shopping Centre. Highlights at this beachfront hotel include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Nusa Dua Spa can include massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, Wedang Jahe, serves international cuisine and is open for breakfast. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. 4349 square feet (404 square metres) of event facilities include 5 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a gym and a sauna. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 5-property class BTDC hotel include Garuda Wisnu Kencana Cultural Park and Waterbom Bali.

What's nearby

  • Bali International Convention Center - 3 min walk - 0.3 km
  • Bali Nusa Dua Convention Centre - 4 min walk - 0.4 km
  • Samuh Beach - 4 min walk - 0.4 km
  • BIMC Hospital Nusa Dua - 7 min walk - 0.7 km
  • Bali Collection Shopping Centre - 9 min walk - 0.8 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 39 min drive

Restaurants

  • ‪Kwee Zeen - ‬10 min walk
  • ‪Tamarind Kitchen & Lounge - ‬3 min walk
  • ‪De Bale Lounge & Bar - ‬4 min drive
  • ‪Manarai Beach House - ‬8 min walk
  • ‪Seasonal Tastes - ‬5 min walk

About this property

Nusa Dua Beach Hotel and Spa - Handwritten Collection

Luxury hotel on the beach, with 3 outdoor pools
Nusa Dua Beach Hotel and Spa - Handwritten Collection offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre, 5 meeting rooms, and limo/town car service. Event space at this hotel measures 4349 square feet (404 square metres) and includes a conference centre. A children's pool, a fitness centre, and spa services are also featured at the luxury Nusa Dua Beach Hotel and Spa - Handwritten Collection. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Nusa Dua hotel.

  • 382 guestrooms or units
  • 4 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • 4349 sq ft of conference space
  • 404 sq. m of conference space
  • Built in 1983
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Nusa Dua Beach Hotel and Spa - Handwritten Collection offers 382 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch plasma televisions come with premium digital channels and Netflix. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Nusa Dua Spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: IDR 405,000 for adults and IDR 202,500 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Maguro Asian Bistro
  • Rajas Balinese Cuisine
  • Tamarind Mediterranean
  • Wedang Jahe

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre (4,349 square foot of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note: Club Room bookings include access to the Club Lounge for guests age 13 and older. A USD 60 per day fee applies to each child age 5-12.There is no charge for children under 5 years old.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nusa Dua Beach Hotel and Spa - Handwritten Collection

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 900000 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately IDR 405000 for adults and from IDR 202500 for children
  • Airport shuttle fee: IDR 406000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 406000 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 900000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 8120117012494

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Nusa Dua Beach
Nusa Dua Beach
Nusa Dua Beach Hotel
Sofitel Bali Nusa Dua Beach Resort
Nusa Dua Beach Hotel And Spa
Nusa Dua Beach Hotel Nusa Dua
Nusa Dua Beach Hotel & Spa Bali
Nusa Dua Beach Resort
Nusa Dua Beach Hotel Spa

Frequently asked questions

What is the cancellation policy at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Nusa Dua Beach Hotel and Spa - Handwritten Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

As of 5 Feb 2026, prices found for a 1-night stay for 2 adults at Nusa Dua Beach Hotel and Spa - Handwritten Collection on 8 Feb 2026 start from AU$175.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Yep, Nusa Dua Beach Hotel and Spa - Handwritten Collection has a free self car park and free valet parking.

Are there any beaches close to Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Yep, Nusa Dua Beach Hotel and Spa - Handwritten Collection is a short 16-minute walk from Nusa Dua Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Yep, Nusa Dua Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection have a pool?

Nusa Dua Beach Hotel and Spa - Handwritten Collection has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Nusa Dua Beach Hotel and Spa - Handwritten Collection features 3 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Nusa Dua Beach Hotel and Spa - Handwritten Collection a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Nusa Dua Beach Hotel and Spa - Handwritten Collection.

Does Nusa Dua Beach Hotel and Spa - Handwritten Collection serve breakfast?

Yep, full brekkie is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

No, pets and service animals are not allowed.

Is there a golf course on site at Nusa Dua Beach Hotel and Spa - Handwritten Collection?

There is a golf course next to Nusa Dua Beach Hotel and Spa - Handwritten Collection.

Nusa Dua Beach Hotel and Spa - Handwritten Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 1003 reviews
Rating 8 - Good. 299 out of 1003 reviews
Rating 6 - Okay. 71 out of 1003 reviews
Rating 4 - Poor. 26 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nancy

Travelled with family
Everything
Stayed 2 nights in Nov 2025

10/10 Excellent

Nikki, Venice

Cool resort. Veryb
Stayed 4 nights in Sep 2025

10/10 Excellent

Samantha

Stayed 7 nights in Oct 2025

10/10 Excellent

Fahima Sky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. I was made to feel like royalty. It was very close to shops as well. I just wish the room had a streaming service like Netflix.
Stayed 6 nights in Oct 2025

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
An absolutely spectacular resort and complex - expansive, well maintained gardens with peacocks and local wildlife. Tidy beach, excellent variety in food choices at very reasonable prices. Kids club was extremely friendly and well attended. Highly recommend booking Palace Club access - this was definitely a superior breakfast (the main buffet is huge, well supplied but busy and chaotic feeling) and cocktail hour is delightful. A truely relaxing place to be, and exceptionally friendly staff. Sauna and cold plunge pool was a delightful luxury. Thank you so much, we will definitely return!
Stayed 4 nights in Oct 2025

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, amenities
Lovely staff, amazing food/restaurants and so many facilities! The poolarea and the beach was fantastic. The best breakfast I ever had. The only thing which could have been better is the room, and the aircondition. The room never got colder than 23,5 degreese, even if you put it to 20 degreese.
Stayed 5 nights in Oct 2025

8/10 Good

Rodney Reginald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my wife and I had a great experience. It was memorable and the staff were very accommodating and friendly. They only thing which I would recommend is to freshen up the breakfast menu. At times it was the same breakfast options, By day three we weren't looking forward to it anymore but the quality of the food was great.
Stayed 7 nights in Oct 2025

10/10 Excellent

BYEONG MO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, and it was clear right away that this was a luxurious hotel with a rich history. The staff were very friendly and welcoming. I highly recommend staying here, especially for families. The garden, in particular, was absolutely beautiful!
Stayed 4 nights in Aug 2025

2/10 Terrible

ryan Francis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Minus the rude check in agent the entire building was worth 100 stars of kindness
Stayed 7 nights in Oct 2025

8/10 Good

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ras
Stayed 3 nights in Oct 2025

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel maintaining the balinese style while updating the service to the modern times, with great facilities, great staff, very clean rooms, nicely appointed, direct access to the beach, multiple pools, diverse restaurants , bar and entertainment. Above everything, the management team was great in organizing everything so we could have an amazing experience! Thank you!
Stayed 10 nights in Oct 2025

4/10 Poor

Aleksei

Travelled with family
This wasn't the first time we stayed at this hotel but most likely the last. It all started when we arrived at hotel at 2:30pm 30min before the official check-in time (3pm). We booked 2 rooms but only 1 was ready and we were given the key for that 1 room at 14:50 and was told by check-in lady that the second room will be finished soon and that the key will be delivered to the room that we check-in. After 1h I receive the email that come and get the key from reception, I rang the front desk and then they brought me the key to second room but 2h later we found out that the air-conditioning wasn't working in the room and hotel stuff came to fix it. Service of the hotel restaurant stuff was very bad, people working at the hotel restaurants preferred to talk between themselves rather then serve people who are actually paying them top money. You can sit in the restaurant but no one would came and take your order for 30min and then the food won't get delivered to the table until 10min sitting on the kitchen table and you can see all that with your own eyes. I saw multiple people complaining about number of different things including what I have just mentioned. Last time we stayed in this hotel in 2018 before they became ACCOR group and everything was excellent but not this time. Food was good including breakfast, hotel became a bit old and runned down as specialy rooms but they still charge top dollar.
Stayed 4 nights in Oct 2025

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bar service was very slow check in was very hot and slow no fans or anything to cool customers down
Stayed 2 nights in Oct 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Rooms need upgrading and taxis at transport desk are more than double than grab. Beach path is great and nice for walks.
Stayed 7 nights in Oct 2025

10/10 Excellent

Matthew Vaughan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

10/10 Excellent

Peter, DALLAS

Stayed 3 nights in Sep 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic! But The water pressure in the bathrooms were a bit soft.
Stayed 4 nights in Sep 2025

8/10 Good

Asvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice beach and spa
Stayed 5 nights in Sep 2025

8/10 Good

Emma

Stayed 3 nights in Sep 2025

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort stayed here a few times never disappointed we got upgraded to suites which were massive rooms the bed and pillows are so good breakfast makes the best omelettes will be back again xo
Stayed 3 nights in Sep 2025

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Mikesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience
Stayed 5 nights in Sep 2025

6/10 Okay

Chris

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are old and run-down, and the hotel is clearly in need of serious maintenance—pool tiles are falling off everywhere which was actually dangerous. Guests were allowed to hog/reserve poolside spots with towels all day (even without being at the pool) leaving very few places for other guests. Hotel should manage this or provide more seating for guests. This place feels neglected and outdated. I’d strongly recommend staying at one of the newer, modern resorts in Nusa Dua instead.
Stayed 5 nights in Sep 2025