6/10 Okay
Claire
Travelled with partner
27 July 2024
Liked: Staff & service
Disliked: Property conditions & facilities
This was our 10th visit to the Kartika. Staff as always were exceptional. However, over the years we have noticed a changing guest demographic. More children and a very noisy breakfast room. Whoever thought it was a good idea to give young children balloons shaped as swords should think again. It was bedlam! Our only major complaint was the quality of the breakfast. The food was always cold or just lukewarm. We drew this to the attention of staff three times but nothing was done. The range of food offered at breakfast also was limited. This hotel can be noisy. We requested and were given ground floor rooms in the left wing, which were quiet. Smoking is permitted on the room balconies; consequently we copped a fair amount of secondary cigarette smoke. It was so bad in the first room we were offered that we were moved to another, better, room. Kudos to the staff for acting quickly to resolve our issue. It's a shame, but we probably will not return.
Claire
Stayed 4 nights in Jul 2024