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4.8 out of 5
Exceptional!
See all 55 wotif Reviews

"Staff were extremely welcoming and friendly. Guest facilities were excellent (pool/gym/day spa) Hotel location was close to everything and walking dis ... " More

By a verified traveller on Fri 24 Feb 2023

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Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$230* Per night/room 10 Jun. - 11 Jun.

Room, 1 King Bed, Balcony, Ocean View (Ocean Facing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 Bedroom, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Room, 2 Double Beds, Balcony, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Bali Kuta Resort - CHSE Certified ratings based on 55 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Bali Kuta Resort - CHSE Certified

Everyone (16) Couples (16) Family (23)
5 out of 5
Staff were extremely welcoming and friendly. Guest facilities were excellent (pool/gym/day spa) Hotel location was close to everything and walking distance to street stalls, beaches, nightclubs, high end shopping complex and numerous restaurants. We loved our stay and will be back!

Posted by on 24 Feb. 2023

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Comment from Hotel Management

9 Mar. 2023 by Ashley Lai - General Manager

Dear Anita Karina,Thank you for taking the time to share your experience at Sheraton Bali Kuta Resort. We are grateful for your feedback and delighted to know that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back to our resort for another memorable experience.Sincerely,Ashley LaiGeneral Manager

5 out of 5
Great Location The staff were extremely professional and friendly

Posted by , from Moranbah on 2 Sep. 2022

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Comment from Hotel Management

6 Sep. 2022 by Sitha Saraswati - Hotel Manager

Dear Mark,Thank you for choosing to stay with us for your recent travels to Kuta. We're glad that you were satisfied with your stay and our friendly hospitality.We look forward to welcoming you back to Sheraton Bali Kuta Resort for another lovely stay.Sincerely,Sitha SaraswatiHotel Manager

4 out of 5
Great location and the staff are great

Posted by on 6 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by Sheraton Bali Kuta Resort Team

Dear Mr/s. Sid, Thank you for your lovely review. We are pleased to hear that you enjoy your stay with us and we look forward to welcoming you back whenever your travels bring you back to Kuta. Sincerely, Sheraton Bali Kuta Resort Team

5 out of 5
Good service, excellent location and cleanliness are the main qualities

Posted by on 23 Jul. 2019

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Comment from Hotel Management

7 Aug. 2019 by Marie Browne

Dear Guest, Thank you very much for your excellent review. We are happy to know that your recent experience was so pleasant and that we exceeded your expectations. We look forward to providing another memorable experience for you in the future. Regards, Marie Browne General Manager

4 out of 5
liked that it was quite central to everything being next to the beachwalk shopping centre was fantastic - nice shopping complex with everything we needed there

Posted by on 1 May 2019

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Comment from Hotel Management

6 May 2019 by Marie Browne

Dear Guest, Thank you for highlighting our strategic location, right in the heart of Kuta, and I am pleased to know that it could help explore the local experience. I hope that your pleasant experience will lead your travel back to Sheraton Bali Kuta Resort. With Regards, Marie Browne General Manager

5 out of 5
Staff was very accommodating to your needs, they went above & beyond to achieve this. Also location was perfect.

Posted by on 10 Apr. 2019

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Comment from Hotel Management

11 Apr. 2019 by Marie Browne

Dear guest, Thank you for taking the time to review us. I am delighted to learn that you love our strategic location and our associate performance, indeed our associate empowered to go above and beyond for our guest. I wish this memorable experience will lead your travel back to the Sheraton Bali Kuta Resort. With Regards, Marie Browne General Manager

5 out of 5
We enjoyed our stay at the Sheraton. Staff are super friendly and helpful.

Posted by on 22 Nov. 2018

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Comment from Hotel Management

6 Dec. 2018 by Kristanti Tannady

Dear guest, Thank you for taking the time to provide us with a feedback I am delighted to learn that service given by our associates has met your expectation and create a memorable experience during your recent stay. We look forward to providing another memorable experience for you in the near future. Regards, Kristanti Tannady Hotel Manager

3 out of 5

Good location

Pros: Friendly employees
Cons: Entertainment around the pool
Location: Very good
Had a good time. Nice room, clean, big and comfortable The hotel is nice but too quiete, without much entertainment like happy hours, live music other days other than fridayBreakfast in general very good. But not colts meat or any cheese

Posted by on 12 Jul. 2018

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Comment from Hotel Management

13 Jul. 2018 by Dario Orsini

Dear guest, Thank you for taking the time to review us. I am delighted to learn that you had a good time with us and enjoyed the room experience. We are appreciating your feedback for the resort entertainment and breakfast selection. I am looking forward to welcoming you back to our resort. Regards, Dario Orsini General Manager

4 out of 5
Great facilities and staff. We were occasionally disturbed by the noise of the improvement works.

Posted by on 3 Dec. 2017

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Comment from Hotel Management

15 Dec. 2017 by Dario Orsini

Dear Guest, Greeting from Sheraton Bali Kuta Resort! Thank you very much for taking the time to share your impressions of our facilities and the hospitality service by our associate. In another side, pleased apologize for the noise issue which created inconvenience rather than allowing you to relax. We look forward to welcoming you back to our resort. Regards, Dario Orsini General Manager

4 out of 5

Good position

Pleasant Breakfast restaurant outside section could do with an upgrade on furniture

Posted by , from Perth on 7 Sep. 2017

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Comment from Hotel Management

20 Sep. 2017 by Dario Orsini

Dear Greg, Greeting from Sheraton Bali Kuta Resort. I am delighted to learn that you had a pleasant stay with us and we appreciate your feedback about our restaurant furniture, will definitely share with our team for further improvement. I am looking forward to welcoming you again on your next trip to Bali. Regard, Dario Orsini General Manager

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