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Sheraton Bali Kuta Resort

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Sheraton Bali Kuta Resort

2 outdoor pools, pool umbrellas, pool loungers
Suite, 1 Bedroom, Non Smoking, Oceanfront
View from property
Reception
Junior Suite, 1 Bedroom, Non Smoking, Ocean View | Living room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking included
  • Spa
The current price is AU$231
includes taxes & fees
29 Apr - 30 Apr

Explore the area

Map
Jalan Pantai Kuta, Kuta, Bali, 80361
  • Beachwalk Shopping Center
    ‪1 min walk‬
  • Kuta Beach
    ‪1 min walk‬
  • Seminyak Beach
    ‪15 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View (Balcony)

Room, 1 King Bed, Non Smoking, Partial Ocean View (Balcony)

Room, 1 King Bed, Non Smoking, Partial Ocean View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
  • 46 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Partial Ocean View (Balcony)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Partial Ocean View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
  • 46 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Balcony)

Room, 1 King Bed, Non Smoking, Balcony (Balcony)

Room, 1 King Bed, Non Smoking, Balcony (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Balcony (Balcony)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Balcony (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Ocean View

Junior Suite, 1 Bedroom, Non Smoking, Ocean View

Junior Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Oceanfront

Suite, 1 Bedroom, Non Smoking, Oceanfront

Suite, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
  • 100 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom, Non Smoking, Garden View (Terrace)

Family Suite, 1 Bedroom, Non Smoking, Garden View (Terrace)

Family Suite, 1 Bedroom, Non Smoking, Garden View (Terrace)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LCD TV
  • 65 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LCD TV
  • 100 sq m
  • Sleeps 4
  • 1 King Bed

About the area

Kuta

You'll be connected to a shopping centre at Sheraton Bali Kuta Resort, and within a short 5-minute stroll of Beachwalk Shopping Center and Kuta Beach. Highlights at this luxury hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing day at Shine Spa can include hot stone massages, body scrubs and facials along with aromatherapy and reflexology. The restaurant, Daily Social, is open for breakfast, brunch, lunch and dinner. &More by Sheraton is the hotel's own lobby lounge. Spend the day at the beach and enjoy the on-site free kids' club, 24-hour gym and sauna. Business amenities include 10 meeting rooms and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a short walk of this 5-property class Downtown Kuta hotel include Poppies Lane II and Kuta Square is within 15 minutes.

What's nearby

  • Beachwalk Shopping Center - 1 min walk - 0.1 km
  • Kuta Beach - 1 min walk - 0.2 km
  • Poppies Lane II - 3 min walk - 0.3 km
  • Waterbom Bali - 18 min walk - 1.5 km
  • Seminyak Beach - 15 min drive - 4.0 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 29 min drive

Restaurants

  • ‪Arabica - ‬1 min walk
  • ‪Johnny Rockets - ‬3 min walk
  • ‪Expat Coffee - ‬2 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Candylicious Bali - ‬2 min walk

About this property

Sheraton Bali Kuta Resort

Luxury hotel on the beach, with 2 outdoor pools
Sheraton Bali Kuta Resort offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and 10 meeting rooms are available. A children's pool, spa services, and a terrace are also featured at the luxury Sheraton Bali Kuta Resort. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 5-star Kuta hotel is smoke free.

  • 196 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 2012
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Sheraton Bali Kuta Resort offers 196 air-conditioned accommodations with a safe and free newspapers. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Shine Spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, German, Indonesian, Japanese

Similar properties

2 outdoor pools, open 8 AM to 9:00 PM, pool cabanas (surcharge)

Hard Rock Hotel Bali

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.3 out of 5, Excellent, 1,001 reviews
The price is AU$188
includes taxes & fees
28 Apr - 29 Apr
Hard Rock Hotel Bali

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 332,750 for adults and IDR 166,375 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • &More by Sheraton
  • Bene Italian Kitchen
  • Daily Social

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Bali Kuta Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 675000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 332750 for adults and from IDR 166375 for children
  • Airport shuttle fee: IDR 310000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 310000 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 675000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Bali Kuta
Sheraton Bali Kuta Resort
Sheraton Kuta Bali
Sheraton Kuta Bali Resort
Sheraton Resort Kuta Bali
Sheraton Bali Resort
Sheraton Bali

Frequently asked questions

What is the cancellation policy at Sheraton Bali Kuta Resort?

Sheraton Bali Kuta Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Bali Kuta Resort?

As of 17 Apr 2025, prices found for a 1-night stay for 2 adults at Sheraton Bali Kuta Resort on 29 Apr 2025 start from AU$230.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Bali Kuta Resort?

Yep, Sheraton Bali Kuta Resort has a free self car park and free valet parking.

Are there any beaches close to Sheraton Bali Kuta Resort?

Yep, Sheraton Bali Kuta Resort is a short 1-minute walk from Kuta Beach. Fun beach activities include body boarding.

Is there a spa on site at Sheraton Bali Kuta Resort?

Yep, Shine Spa is available for guests. You'll enjoy heaps of services like body scrubs and facials, as well as hot stone massages.

Does Sheraton Bali Kuta Resort have a pool?

Sheraton Bali Kuta Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Sheraton Bali Kuta Resort have a waterslide?

No, there is no waterslide at Sheraton Bali Kuta Resort, but Waterbom Bali is a short 18-minute walk away.

What luxury perks are available at Sheraton Bali Kuta Resort?

Sheraton Bali Kuta Resort features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Sheraton Bali Kuta Resort a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sheraton Bali Kuta Resort.

Is Sheraton Bali Kuta Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Bali Kuta Resort is a hit with families.

Are there hot tubs in the rooms at Sheraton Bali Kuta Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Bali Kuta Resort serve breakfast?

Yep, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Sheraton Bali Kuta Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Bali Kuta Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Bali Kuta Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Bali Kuta Resort?

No, pets and service animals are not allowed.

Sheraton Bali Kuta Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 1002 reviews
Rating 8 - Good. 286 out of 1002 reviews
Rating 6 - Okay. 73 out of 1002 reviews
Rating 4 - Poor. 29 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Nice place Great people
Stayed 4 nights in Jan 2025

8/10 Good

Rohini

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little expensive rooms are not as serene as other hotels
Stayed 1 night in Jan 2025

10/10 Excellent

Surinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 4 nights in Jan 2025

8/10 Good

Merry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family holiday

Great location, great service, friendly and helpful staff. The receptionist who’s helped us with check in, very helpful and friendly, we got our room ready earlier than check in time. Large room and very clean. Great breakfast, plenty of choice. Love the breakfast.
Stayed 2 nights in Jan 2025

8/10 Good

Naoki

Stayed 3 nights in Dec 2024

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities
This was a last resort option for a last minute booking. The area surrounding the hotel was awful - the beach is public and filled with litter - it is NOT reflective of the hotel beach photos. The hotel itself is clinical, and super old school / dated. Absolutely wouldn’t recommend if you care about where you stay. Area has lots of shopping but the crowd wasn’t a vibe - think stag do, garish bars, lots of noise and an unruly crowd. The breakfast was mediocre.
Stayed 4 nights in Dec 2024

6/10 Okay

Ashwani

Liked: Cleanliness
The location of property is excellent. Most high end stores are in the shopping centre located under the hotel. Security to get into the hotel is good. Pool and gym within the hotel is excellent. Seeingsunset from hitel's lobby is the best thing. The only drawback is - everything within the hotel is very expensive, bed linens at times were gross at times, staff gives you less bath gowns (which at times were problem for us using 1 or 2 gowns for 4 of us). An average experience, nothing like a 5 star experience.
Stayed 11 nights in Dec 2024

8/10 Good

kaddy

Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

The service is excellent, location is the best. Although the hotel need some renov as it looks really old.
Stayed 2 nights in Dec 2024

10/10 Excellent

Saurabh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and very helpful staff. Clean facilities. Next to shopping mall. Walkable from main market.
Stayed 5 nights in Dec 2024

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great service.
Stayed 7 nights in Nov 2024

10/10 Excellent

Chi Peng Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Jihyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice accomidations
Stayed 1 night in Nov 2024

10/10 Excellent

Nigel, Bowie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic one night stay at the Sheraton , enjoyed crossing the road to kuta beach. Readily available stores for shopping , H&M, Zara and Uniqlo. Close to the airport with a shuttle
Stayed 1 night in Nov 2024

6/10 Okay

Yolanda, San bernardino

Stayed 1 night in Oct 2024

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of the staff was very accommodating and friendly, especially in the dining area and the concierge.
Stayed 4 nights in Oct 2024

8/10 Good

Bayu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

jeffrey, LAS VEGAS

Stayed 1 night in Oct 2024

10/10 Excellent

My lan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are really enjoyed stay in this hotel nice breakfast good views relax
Stayed 2 nights in Oct 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Qm

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**My Stay at Sheraton Kuta: A Nightmare Experience** My recent stay at Sheraton Kuta was nothing short of a nightmare, leaving me baffled at how a prestigious hotel chain, part of Marriott International, could offer such disorganized services and insufficient facilities in the thriving tourist destination of Bali. My experience began with an unbearably chaotic check-in process, where unprofessional reception staff blamed their online booking system for my downgraded room next to the elevator. Although another guest in the same room type offered a glimpse of my original booking, I chose not to make a scene, thinking my two-night stay would be manageable. Unfortunately, the reality was quite different. The room was dated, lacking modern amenities while the USB ports were a mere facade of functionality. The incessant noise from the ancient elevator kept me awake all night, leaving me astounded that an international hotel would still be using such outdated equipment. A quality stay is about comfort, and this experience was a glaring violation of that principle. As a resort, one would expect more than just basic comforts; yet, I was let down by the absence of an executive lounge and the overall mediocrity of the breakfast. The food quality was below average, and waiting over twenty minutes for my eggs—only to be reminded twice by me for their service—was frustrating. I would not recommend this place to any of my Australian friends and their families.
Stayed 2 nights in Sep 2024

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Carlton Rockyford

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay will come again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Fernando, PANORAMA CITY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place for Family Vacation especially if you have a senior members and infant travelling . All staff are so kind and very pleasant
Stayed 4 nights in Sep 2024