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4.8 out of 5

"Good service, excellent location and cleanliness are the main qualities " More

By a verified traveller on Tue 23 Jul 2019

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Hotel Description

At Sheraton Bali Kuta Resort you'll be connected to a shopping center and within steps of Beachwalk Shopping Center and Kuta Beach. Highlights at this luxury hotel include 2 restaurants, 2 outdoor swimming pools, and a full-service spa.

LCD TVs with cable channels are featured in all 203 soundproofed rooms, and you can enjoy free WiFi, balconies, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service is also available. Premium linens invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and rainfall showerheads. Coffee/tea makers, free newspapers, and free bottled water are also available.

A relaxing day at Shine Spa can include hot stone massages, body scrubs, and facials along with aromatherapy and reflexology. The restaurant, Feast Restaurant, serves international cuisine. Lobby Lounge is the hotel's own lobby lounge. Spend the day at the beach and enjoy the onsite outdoor swimming pool, 24-hour fitness center, and sauna. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a 24-hour business center. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Places within a short walk of this 5-star Downtown Kuta hotel include Poppies Lane II and Kuta Square is within 15 minutes.

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$95* Per night/room 1 Sep. - 2 Sep.

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Bali Kuta Resort ratings based on 53 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Bali Kuta Resort

Everyone (16) Couples (14) Family (23)
5 out of 5
Good service, excellent location and cleanliness are the main qualities

Posted by on 23 Jul. 2019

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Comment from Hotel Management

7 Aug. 2019 by Marie Browne

Dear Guest, Thank you very much for your excellent review. We are happy to know that your recent experience was so pleasant and that we exceeded your expectations. We look forward to providing another memorable experience for you in the future. Regards, Marie Browne General Manager

4 out of 5
liked that it was quite central to everything being next to the beachwalk shopping centre was fantastic - nice shopping complex with everything we needed there

Posted by on 1 May 2019

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Comment from Hotel Management

6 May 2019 by Marie Browne

Dear Guest, Thank you for highlighting our strategic location, right in the heart of Kuta, and I am pleased to know that it could help explore the local experience. I hope that your pleasant experience will lead your travel back to Sheraton Bali Kuta Resort. With Regards, Marie Browne General Manager

5 out of 5
Staff was very accommodating to your needs, they went above & beyond to achieve this. Also location was perfect.

Posted by on 10 Apr. 2019

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Comment from Hotel Management

11 Apr. 2019 by Marie Browne

Dear guest, Thank you for taking the time to review us. I am delighted to learn that you love our strategic location and our associate performance, indeed our associate empowered to go above and beyond for our guest. I wish this memorable experience will lead your travel back to the Sheraton Bali Kuta Resort. With Regards, Marie Browne General Manager

5 out of 5
We enjoyed our stay at the Sheraton. Staff are super friendly and helpful.

Posted by on 22 Nov. 2018

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Comment from Hotel Management

6 Dec. 2018 by Kristanti Tannady

Dear guest, Thank you for taking the time to provide us with a feedback I am delighted to learn that service given by our associates has met your expectation and create a memorable experience during your recent stay. We look forward to providing another memorable experience for you in the near future. Regards, Kristanti Tannady Hotel Manager

3 out of 5

Good location

Pros: Friendly employees
Cons: Entertainment around the pool
Location: Very good
Had a good time. Nice room, clean, big and comfortable The hotel is nice but too quiete, without much entertainment like happy hours, live music other days other than fridayBreakfast in general very good. But not colts meat or any cheese

Posted by on 12 Jul. 2018

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Comment from Hotel Management

13 Jul. 2018 by Dario Orsini

Dear guest, Thank you for taking the time to review us. I am delighted to learn that you had a good time with us and enjoyed the room experience. We are appreciating your feedback for the resort entertainment and breakfast selection. I am looking forward to welcoming you back to our resort. Regards, Dario Orsini General Manager

4 out of 5
Great facilities and staff. We were occasionally disturbed by the noise of the improvement works.

Posted by on 3 Dec. 2017

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Comment from Hotel Management

15 Dec. 2017 by Dario Orsini

Dear Guest, Greeting from Sheraton Bali Kuta Resort! Thank you very much for taking the time to share your impressions of our facilities and the hospitality service by our associate. In another side, pleased apologize for the noise issue which created inconvenience rather than allowing you to relax. We look forward to welcoming you back to our resort. Regards, Dario Orsini General Manager

4 out of 5

Good position

Pleasant Breakfast restaurant outside section could do with an upgrade on furniture

Posted by , from Perth on 7 Sep. 2017

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Comment from Hotel Management

20 Sep. 2017 by Dario Orsini

Dear Greg, Greeting from Sheraton Bali Kuta Resort. I am delighted to learn that you had a pleasant stay with us and we appreciate your feedback about our restaurant furniture, will definitely share with our team for further improvement. I am looking forward to welcoming you again on your next trip to Bali. Regard, Dario Orsini General Manager

5 out of 5

Amazing hotel close to beach shops etc

Absolutely amazing hotel we loved everything about it. The food and staff at Feast restaurant were fantastic . Can't wait to stay again the best hotel we've stayed at in Bali in our 30 visits .

Posted by , from Perth Australia on 25 Aug. 2017

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Comment from Hotel Management

5 Sep. 2017 by Dario Orsini

Dear Deborah, Thank you very much for your excellent review. It such a pleasant to read your wonderful feedback, which you had an excellent experience at the resort and love all we did. We look forward to providing another memorable experience for you in the near future. Regards, Dario Orsini General Manager

5 out of 5

Everything was excellent

Amazing and relaxing Sensational views Friendly staff Maybe an improvement is to provide prayer facility. The one in basement is far from hotel.

Posted by , from Sydney on 7 Jul. 2017

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Comment from Hotel Management

14 Jul. 2017 by Dario Orsini

Dear Hassan, It such a pleasure to read your wonderful feedback, which you had an excellent experience at the resort, love our view and our associate friendliness. Your feedback for prayer facility is well appreciated, we do have on demand praying equipment in our resort and qiblat sign also provided at our room, simply just contact our Guest Service Center and our team will deliver to your room. Hopefully, your wonderful experience will lead you back to Sheraton Bali Kuta Resort on your next visit to Bali. Regards, Dario Orsini General Manager

5 out of 5

Best Location in Kuta

Pros: We liked everything
The Sheraton Hotel Staff were the best we have ever experienced, everything about our stay (5 nights) was excellent.

Posted by on 20 May 2017

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About the Sheraton Bali Kuta Resort

Location Jalan Pantai Kuta, Kuta, Bali 80361

Property Features

Sheraton Bali Kuta Resort offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. There are 10 meeting rooms available. A children's pool, a sauna, and a terrace are also featured at the luxury Sheraton Bali Kuta Resort. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 5-star Kuta hotel is smoke free.

  • 203 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 2012
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Airport: Ngurah Rai Intl. Airport (DPS) (10.5 km / 6.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Bali Kuta Resort offers 203 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Separate bedroom
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Feast Restaurant - This restaurant specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting).

Bene - This poolside restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Lobby Lounge - This lobby lounge overlooks the ocean and pool. Open daily.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Number of treatment rooms 6
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 675000.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sheraton Bali Kuta Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 290000 for adults and IDR 145000 for children (approximately)
  • Airport shuttle fee: IDR 230000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 230000 (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: IDR 675000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Bali Kuta
  • Sheraton Bali Kuta Resort
  • Sheraton Kuta Bali
  • Sheraton Kuta Bali Resort
  • Sheraton Resort Kuta Bali
  • Sheraton Bali Resort
  • Sheraton Bali
  • Sheraton Bali Kuta Resort Kuta
  • Sheraton Bali Kuta Resort Hotel
  • Sheraton Bali Kuta Resort Hotel Kuta

You should know

  • Sheraton Bali Kuta Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.