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Sheraton Bali Kuta Resort

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Sheraton Bali Kuta Resort

2 outdoor pools, pool umbrellas, pool loungers
2 restaurants, breakfast, lunch, dinner served; Italian cuisine
Presidential Suite, 1 Bedroom, Oceanfront (Balcony) | Living room
View from property
1 bedroom, premium bedding, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$212
includes taxes & fees
21 Jan - 22 Jan 2026

Explore the area

View map
Jalan Pantai Kuta, Kuta, Bali, 80361
  • Place, Kuta Beach
    ‪1 min walk‬
  • Place, Poppies Lane II
    ‪1 min walk‬
  • Place, Beachwalk Shopping Center
    ‪1 min walk‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed (Balcony)

Room, 1 King Bed (Balcony)

Room, 1 King Bed (Balcony)

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony (Balcony)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Balcony (Balcony)

8.0 out of 10
Very good
(12 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Partial Ocean View (Balcony)

Room, 1 King Bed, Partial Ocean View (Balcony)

Room, 1 King Bed, Partial Ocean View (Balcony)

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Partial Ocean View (Balcony)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Balcony, Partial Ocean View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Balcony)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Ocean View (Balcony)

8.4 out of 10
Very good
(10 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Ocean View (Balcony)

Room, 2 Double Beds, Balcony, Ocean View (Balcony)

Room, 2 Double Beds, Balcony, Ocean View (Balcony)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom, Ocean View

Junior Suite, 1 Bedroom, Ocean View

Junior Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Oceanfront

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LCD TV
  • 100 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Oceanfront (Balcony)

Presidential Suite, 1 Bedroom, Oceanfront (Balcony) | Beach/ocean view

Presidential Suite, 1 Bedroom, Oceanfront (Balcony)

Highlights

Balcony
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 264 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom, Garden View

Family Suite, 1 Bedroom, Garden View

Family Suite, 1 Bedroom, Garden View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LCD TV
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 1 Bedroom, Terrace

1 bedroom, premium bedding, in-room safe, desk

Family Suite, 1 Bedroom, Terrace

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LCD TV
  • 100 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Room, 1 King Bed, Garden View (Balcony)

Room, 1 King Bed, Garden View (Balcony)

Room, 1 King Bed, Garden View (Balcony)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View (Balcony)

Room, 2 Double Beds, Garden View (Balcony)

Room, 2 Double Beds, Garden View (Balcony)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds

About the area

Kuta

You'll be connected to a shopping centre at Sheraton Bali Kuta Resort, and within a short 5-minute stroll of Beachwalk Shopping Center and Kuta Beach. Highlights at this luxury hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing day at Shine Spa can include hot stone massages, body scrubs and facials along with aromatherapy and reflexology. The restaurant, Daily Social, is open for breakfast, brunch, lunch and dinner. &More by Sheraton is the hotel's own lobby lounge. Spend the day at the beach and enjoy the on-site free kids' club, 24-hour gym and sauna. Business amenities include 10 meeting rooms and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a short walk of this 5-property class Downtown Kuta hotel include Poppies Lane II and Kuta Square is within 15 minutes.

What's nearby

  • Kuta Beach - 1 min walk - 0.1 km
  • Poppies Lane II - 1 min walk - 0.1 km
  • Beachwalk Shopping Center - 1 min walk - 0.2 km
  • Bali Bombing Memorial - 9 min walk - 0.8 km
  • Kuta Square - 10 min walk - 0.9 km

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 29 min drive

Restaurants

  • ‪Arabica % - ‬3 min walk
  • ‪Expat Coffee - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Sushi Tei - ‬2 min walk
  • ‪Feast by Sheraton - ‬1 min walk

About this property

Sheraton Bali Kuta Resort

Luxury hotel on the beach, with 2 outdoor pools
Sheraton Bali Kuta Resort offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and 10 meeting rooms are available. A children's pool, spa services, and a terrace are also featured at the luxury Sheraton Bali Kuta Resort. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

This 5-star Kuta hotel is smoke free.

  • 196 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Built in 2012
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Sheraton Bali Kuta Resort offers 196 air-conditioned accommodations with a safe and free newspapers. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Shine Spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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4.3 out of 5, Excellent, 1,003 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 332,750 for adults and IDR 166,375 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • &More by Sheraton
  • Bene Italian Kitchen
  • Daily Social

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Playground
  • Sauna
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Bali Kuta Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 818181.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 332750 for adults and from IDR 166375 for children
  • Airport shuttle fee: IDR 310000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 310000 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 818181.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sheraton Bali Kuta
Sheraton Bali Kuta Resort
Sheraton Kuta Bali
Sheraton Kuta Bali Resort
Sheraton Resort Kuta Bali
Sheraton Bali Resort
Sheraton Bali

Frequently asked questions

What is the cancellation policy at Sheraton Bali Kuta Resort?

Sheraton Bali Kuta Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Bali Kuta Resort?

As of 22 Dec 2025, prices found for a 1-night stay for 2 adults at Sheraton Bali Kuta Resort on 21 Jan 2026 start from AU$212.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Bali Kuta Resort?

Yep, Sheraton Bali Kuta Resort has a free self car park and free valet parking.

Are there any beaches close to Sheraton Bali Kuta Resort?

Yep, Sheraton Bali Kuta Resort is a short 1-minute walk from Kuta Beach. Fun beach activities include body boarding.

Is there a spa on site at Sheraton Bali Kuta Resort?

Yep, Shine Spa is available for guests. You'll enjoy heaps of services like body scrubs and facials, as well as Swedish massages.

Does Sheraton Bali Kuta Resort have a pool?

Sheraton Bali Kuta Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Sheraton Bali Kuta Resort have a waterslide?

No, there is no waterslide at Sheraton Bali Kuta Resort, but Waterbom Bali is a short 18-minute walk away.

What luxury perks are available at Sheraton Bali Kuta Resort?

Sheraton Bali Kuta Resort features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Sheraton Bali Kuta Resort a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sheraton Bali Kuta Resort.

Is Sheraton Bali Kuta Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Bali Kuta Resort is a hit with families.

Are there hot tubs in the rooms at Sheraton Bali Kuta Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Bali Kuta Resort serve breakfast?

Yep, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Sheraton Bali Kuta Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Bali Kuta Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Bali Kuta Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Bali Kuta Resort?

No, pets and service animals are not allowed.

Sheraton Bali Kuta Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 604 out of 1000 reviews
Rating 8 - Good. 276 out of 1000 reviews
Rating 6 - Okay. 72 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deepak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 6 nights in Oct 2025

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the service, ameneties, facilities & location. Also great variety buffet breakfast.
Stayed 3 nights in Sep 2025

6/10 Okay

Tully

Liked: Cleanliness, amenities
The property feels dated, though it was likely once a 5-star. Staff try hard, but limited English often makes communication unreliable, so you need to closely monitor instructions. At around $200/night for a basic room (without breakfast) it’s just acceptable, but anything higher would feel like a rip-off
Stayed 2 nights in Sep 2025

10/10 Excellent

Upekha

Stayed 7 nights in Sep 2025

10/10 Excellent

Michael, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Fitness center was clean. Loved the infinity pool with pool bar. 5 minute walk to Canggu beach, with plenty of restaurants and shops all walking distance. Would definitely book this place again
Stayed 1 night in Sep 2025

10/10 Excellent

ved prakash Chandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent service by staff Breakfast buffet was great
Stayed 6 nights in Aug 2025

10/10 Excellent

Christina Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had the most perfect 7days at this resort! The staff were exceptional and hotel was fabulous! Would highly recommended to anyone looking for hotel with kids!
Stayed 7 nights in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend trip from Ubud. Kuta was very busy but the hotel was a lovely respite
Stayed 2 nights in Aug 2025

10/10 Excellent

GJORGJI MARIJANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Chandra, Springfield Lakes

Liked: Cleanliness, staff & service, property conditions & facilities
Our second visit to Sheraton Resort with my entire family.& We all enjoyed our stay in the Resort. We will be planning to revisit in the near future. Ayu at 4th floor bar & Surya at breakfast dinning room provided us excellent service.
Stayed 7 nights in Aug 2025

8/10 Good

SUBHASH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kuta is another BUSY location

Very cool design built on a cliff. Attached to a huge shopping mall, bustling location! Does not have a private beach, it is across a busy street and very busy with vendors and surfers.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sami

Liked: Staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Apr 2025

10/10 Excellent

Galuh, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to extend my heartfelt thanks to all of you for your outstanding service and warm hospitality during my stay. Every interaction – from the front desk to housekeeping and dining – was marked by professionalism, kindness, and genuine care. You made my visit not only comfortable but truly memorable. I deeply appreciate your efforts and attention to detail.
Stayed 3 nights in Jul 2025

8/10 Good

Yi Xian Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The good location also meant that it’s always crowded and noisy especially the fireworks at night which can be heard from the room. However it meant convenience staying right in the heart of Kuta and just above the mall. This is probably the main plus point. The other being the great service overall especially at the dining areas. However, the hotel is jaded and needs a renovation and update in its room. The absence of some light points resulted in the room being quite dark at night. You won’t be able to brightly light it up to read a book etc. The design of the toilet is also not particularly good as the door of the toilet cubicle is shared with the shower is designed quite badly with both sharing the same door which means that you can only close one side. But I think my main problem is with the kids club, the toilet inside is filthy and the toys are mostly broken or incomplete. The staff doesn’t seem to be bothered. I think after all, the hotel isn’t as kids friendly as they marketed themselves to be. They are hardly prepared in terms of children utensils as well. We stayed in a connecting family suite which was supposed to be garden facing but it was actually facing a square where they had a BBQ and buffet on Saturday night. I doubt we will return to the hotel again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Nora

Liked: Amenities
Everyone was so nice and respectful and helpful.We celebrated our wedding anniversary there and the director of the rooms made it special by giving us flowers and decorating our bed and tub with flowers.
Stayed 3 nights in Jul 2025

8/10 Good

Selma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked how quiet it was. The staff were friendly and helpful always. However I thought that the pool was not big enough for a hotel of this size.
Stayed 9 nights in Jul 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Adeel

Stayed 3 nights in Jun 2025

6/10 Okay

Timple

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

angela

Liked: Cleanliness, property conditions & facilities
Wet nice hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Jack

Stayed 3 nights in Jun 2025

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Jun 2025

10/10 Excellent

ALEXANDER ROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 3 nights in Jun 2025