4.8 out of 5

"Had a good time. Nice room, clean, big and comfortable The hotel is nice but too quiete, without much entertainment like happy hours, live music oth ... " More

By a verified traveller on Thu 12 Jul 2018

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Hotel Description

A luxury stay in Kuta awaits you at Sheraton Bali Kuta Resort. Within steps you'll find Beachwalk Shopping Center and Kuta Beach. Highlights at this family-friendly hotel include in-room free WiFi, balconies and LCD TVs.

Cable TV, separate bathtubs and showers and coffee/tea makers are featured in all 203 soundproofed rooms. Premium linens invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and rainfall showerheads. 24-hour room service, free newspapers and free bottled water are also available.

A relaxing visit to Shine Spa can include hot stone massages and Swedish massages. The restaurant, Feast Restaurant, serves international cuisine. Lobby Lounge is the hotel's own lobby lounge. Enjoy the outdoor swimming pool, health club, sauna and kids' swimming pool. Other amenities include free WiFi in public areas, a 24-hour business centre and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle.

Places within a short walk of this 5-star Downtown Kuta hotel include Poppies Lane II and Kuta Square is within 15 minutes.

Deluxe Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$176 per night

Deluxe Room, 1 King Bed, Balcony, Sea Facing

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Balcony, Sea Facing

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Bali Kuta Resort ratings based on 52 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Bali Kuta Resort

Everyone (16) Couples (14) Family (22)
4 out of 5
liked that it was quite central to everything being next to the beachwalk shopping centre was fantastic - nice shopping complex with everything we needed there

Posted by on 1 May 2019

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Comment from Hotel Management

6 May 2019 by Marie Browne

Dear Guest, Thank you for highlighting our strategic location, right in the heart of Kuta, and I am pleased to know that it could help explore the local experience. I hope that your pleasant experience will lead your travel back to Sheraton Bali Kuta Resort. With Regards, Marie Browne General Manager

5 out of 5
Staff was very accommodating to your needs, they went above & beyond to achieve this. Also location was perfect.

Posted by on 10 Apr. 2019

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Comment from Hotel Management

11 Apr. 2019 by Marie Browne

Dear guest, Thank you for taking the time to review us. I am delighted to learn that you love our strategic location and our associate performance, indeed our associate empowered to go above and beyond for our guest. I wish this memorable experience will lead your travel back to the Sheraton Bali Kuta Resort. With Regards, Marie Browne General Manager

5 out of 5
We enjoyed our stay at the Sheraton. Staff are super friendly and helpful.

Posted by on 22 Nov. 2018

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Comment from Hotel Management

6 Dec. 2018 by Kristanti Tannady

Dear guest, Thank you for taking the time to provide us with a feedback I am delighted to learn that service given by our associates has met your expectation and create a memorable experience during your recent stay. We look forward to providing another memorable experience for you in the near future. Regards, Kristanti Tannady Hotel Manager

3 out of 5

Good location

Pros: Friendly employees
Cons: Entertainment around the pool
Location: Very good
Had a good time. Nice room, clean, big and comfortable The hotel is nice but too quiete, without much entertainment like happy hours, live music other days other than fridayBreakfast in general very good. But not colts meat or any cheese

Posted by on 12 Jul. 2018

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Comment from Hotel Management

13 Jul. 2018 by Dario Orsini

Dear guest, Thank you for taking the time to review us. I am delighted to learn that you had a good time with us and enjoyed the room experience. We are appreciating your feedback for the resort entertainment and breakfast selection. I am looking forward to welcoming you back to our resort. Regards, Dario Orsini General Manager

4 out of 5
Great facilities and staff. We were occasionally disturbed by the noise of the improvement works.

Posted by on 3 Dec. 2017

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Comment from Hotel Management

15 Dec. 2017 by Dario Orsini

Dear Guest, Greeting from Sheraton Bali Kuta Resort! Thank you very much for taking the time to share your impressions of our facilities and the hospitality service by our associate. In another side, pleased apologize for the noise issue which created inconvenience rather than allowing you to relax. We look forward to welcoming you back to our resort. Regards, Dario Orsini General Manager

4 out of 5

Good position

Pleasant Breakfast restaurant outside section could do with an upgrade on furniture

Posted by , from Perth on 7 Sep. 2017

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Comment from Hotel Management

20 Sep. 2017 by Dario Orsini

Dear Greg, Greeting from Sheraton Bali Kuta Resort. I am delighted to learn that you had a pleasant stay with us and we appreciate your feedback about our restaurant furniture, will definitely share with our team for further improvement. I am looking forward to welcoming you again on your next trip to Bali. Regard, Dario Orsini General Manager

5 out of 5

Amazing hotel close to beach shops etc

Absolutely amazing hotel we loved everything about it. The food and staff at Feast restaurant were fantastic . Can't wait to stay again the best hotel we've stayed at in Bali in our 30 visits .

Posted by , from Perth Australia on 25 Aug. 2017

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Comment from Hotel Management

5 Sep. 2017 by Dario Orsini

Dear Deborah, Thank you very much for your excellent review. It such a pleasant to read your wonderful feedback, which you had an excellent experience at the resort and love all we did. We look forward to providing another memorable experience for you in the near future. Regards, Dario Orsini General Manager

5 out of 5

Everything was excellent

Amazing and relaxing Sensational views Friendly staff Maybe an improvement is to provide prayer facility. The one in basement is far from hotel.

Posted by , from Sydney on 7 Jul. 2017

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Comment from Hotel Management

14 Jul. 2017 by Dario Orsini

Dear Hassan, It such a pleasure to read your wonderful feedback, which you had an excellent experience at the resort, love our view and our associate friendliness. Your feedback for prayer facility is well appreciated, we do have on demand praying equipment in our resort and qiblat sign also provided at our room, simply just contact our Guest Service Center and our team will deliver to your room. Hopefully, your wonderful experience will lead you back to Sheraton Bali Kuta Resort on your next visit to Bali. Regards, Dario Orsini General Manager

5 out of 5

Best Location in Kuta

Pros: We liked everything
The Sheraton Hotel Staff were the best we have ever experienced, everything about our stay (5 nights) was excellent.

Posted by on 20 May 2017

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5 out of 5
Such friendly staff and fantastic service. Felt like royalty staying there.

Posted by on 20 Oct. 2016

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About the Sheraton Bali Kuta Resort

Location Jalan Pantai Kuta, Kuta, Bali 80361

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

Sheraton Bali Kuta Resort offers its guests an outdoor pool, a kid's pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business centre on site. There are 10 meeting rooms available. The luxury Sheraton Bali Kuta Resort also features a terrace, a garden, and concierge services. A round-trip airport shuttle (available 24 hours) is available for a fee. Valet parking is free. Smoking is allowed in designated areas at this 5-star Kuta hotel.

  • 203 guestrooms or units
  • 4 levels
  • Built in 2012
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free valet parking , Free parking nearby

Transport

  • Airport: Denpasar (DPS-Ngurah Rai Intl.) (10.6 km / 6.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking; self parking available for a surcharge

Room Amenities

Sheraton Bali Kuta Resort offers 203 forms of air-conditioned accommodation with a safe and free newspapers. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony
  • Separate bedroom
  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Feast Restaurant – This restaurant specialises in international cuisine. Guests can enjoy al fresco dining (weather permitting).

Bene – This poolside restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Lobby Lounge – This lobby lounge overlooks the ocean and pool. Open daily.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Swedish massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is 21

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 855000.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Sheraton Bali Kuta Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 290000 for adults and IDR 145000 for children (approximately)
  • Airport shuttle fee: IDR 230000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 230000 (one-way)
  • Self-parking fee: IDR 100000 per night
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Bali Kuta Resort
  • Sheraton Bali Resort
  • Sheraton Bali Kuta
  • Sheraton Bali

You should know

  • Sheraton Bali Kuta Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.