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Atelier Playa Mujeres - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 4 outdoor pools

Photo gallery for Atelier Playa Mujeres - Adults Only - All Inclusive

4 outdoor pools, a heated pool, free pool cabanas, pool umbrellas
Aerial view
13 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Inspira Master Suite Ocean Front | Terrace/patio
Inspira Junior Suite Ocean Front | Beach/ocean view

Popular amenities

  • Bar
The current price is AU$1,050
includes taxes & fees
5 Aug - 6 Aug

Explore the area

Map
Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Col. Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪17 min walk‬
  • North Beach
    ‪47 min drive‬
  • Dolphin Discovery
    ‪51 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Inspira Rooftop Suite

Inspira Rooftop Suite

Inspira Rooftop Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Private rooftop hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Separate bedroom
Sofa bed - double
  • 75 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite - King

Junior Suite - King

Junior Suite - King

9.8 out of 10
Exceptional
(20 reviews)

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Sofa bed
Ceiling fan
Separate bedroom
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Terrace Suite - 2 Double

Inspira Terrace Suite - 2 Double

Inspira Terrace Suite - 2 Double

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
Separate bedroom
  • 90 sq m
  • Golf view
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Junior Suite Ocean View - 2 Double

Junior Suite Ocean View - 2 Double

Junior Suite Ocean View - 2 Double

9.6 out of 10
Exceptional
(34 reviews)

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Sofa bed
Ceiling fan
Separate bedroom
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Junior Suite Ocean View - King

Junior Suite Ocean View - King

Junior Suite Ocean View - King

9.4 out of 10
Exceptional
(39 reviews)

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Sofa bed
Ceiling fan
Separate bedroom
Premium bedding
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Business Suite

Inspira Business Suite

Inspira Business Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
  • 144 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Corner Suite - King

Inspira Corner Suite - King

Inspira Corner Suite - King

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Separate bedroom
  • 90 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite - 2 Double

Junior Suite - 2 Double

Junior Suite - 2 Double

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Sofa bed
Ceiling fan
Separate bedroom
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Inspira Junior Suite Ocean Front

Inspira Junior Suite Ocean Front

Inspira Junior Suite Ocean Front

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Separate bedroom
Sofa bed - double
Premium bedding
  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Junior Suite Swim Out - King

Inspira Junior Suite Swim Out - King

Inspira Junior Suite Swim Out - King

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Separate bedroom
Sofa bed - double
  • 63 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Junior Suite Swim Out -2 Double

Inspira Junior Suite Swim Out -2 Double

Inspira Junior Suite Swim Out -2 Double

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Separate bedroom
Sofa bed - single
  • 63 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Inspira Master Suite Ocean Front

Inspira Master Suite Ocean Front

Inspira Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
  • 181 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Inspira Junior Suite Swim Out Ocean View King

Inspira Junior Suite Swim Out Ocean View King

Inspira Junior Suite Swim Out Ocean View King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout curtains
Separate bedroom
Sofa bed - double
  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Corner Suite - 2 Double

Inspira Corner Suite - 2 Double

Inspira Corner Suite - 2 Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Blackout curtains
Premium bedding
  • 90 sq m
  • Golf view
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Wheelchair Accessible Junior Suite

Wheelchair Accessible Junior Suite

Wheelchair Accessible Junior Suite

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Sofa bed
Ceiling fan
Separate bedroom
  • 59 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Atelier Playa Mujeres - Adults Only - All Inclusive. You'll be 1.4 km (0.9 mi) from Playa Mujeres Golf Club and 9.8 km (6.1 mi) from Gran Puerto Pier. Highlights at this all-inclusive property include 13 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Nuup Spa can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The buffet restaurant, Mercado 19, serves Mexican cuisine and is open for breakfast and dinner. With 2 poolside bars and 12 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and steam room. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a snack bar/deli. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 30-minute drive of this 5-property class Playa Mujeres property include Plaza 28 and Cancun Convention Center.

What's nearby

  • Playa Mujeres Golf Club - 17 min walk - 1.5 km
  • Mujeres Beach - 17 min walk - 1.5 km
  • Isla Mujeres Ferry Terminal - 47 min drive - 10.1 km
  • North Beach - 47 min drive - 10.5 km
  • Dolphin Discovery - 51 min drive - 13.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪World Café - ‬18 min walk
  • ‪Don Fernando Lobby Bar - ‬1 min walk
  • ‪El Suspiro - ‬15 min walk
  • ‪Hideaway Bar At Dreams Playa Mujeres - ‬4 min drive
  • ‪The Sand Bar - ‬4 min drive

About this property

Atelier Playa Mujeres - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Atelier Playa Mujeres - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atelier Playa Mujeres - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 13 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a health club, a steam room and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 593 guestrooms or units
  • 5 levels
  • 3 buildings
  • 13 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 12 bars or lounges
  • 2 coffee shops
  • 21115 sq ft of conference space
  • 1962 sq. m of conference space
  • Built in 2019
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
Atelier Playa Mujeres - Adults Only - All Inclusive offers 593 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down duvets and premium bedding. 55-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

Nuup Spa has 18 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.6 out of 5, Wonderful, 1,201 reviews
Excellence Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 12 bars/lounges
  • 13 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli

Restaurants on site

  • Cilento
  • El Suspiro
  • Limón y sal
  • Mercado 19
  • Takeshi

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Art gallery
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Heated pool
  • Shopping
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (21,115 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 2019
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number AVH161104JQ0

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Atelier Playa Mujeres All Inclusive All-inclusive property
Atelier All Inclusive All-inclusive property
Atelier Playa Mujeres All Inclusive
Atelier All Inclusive
Atelier Inclusive inclusive p

Frequently asked questions

What is the cancellation policy at Atelier Playa Mujeres - Adults Only - All Inclusive?

Atelier Playa Mujeres - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Atelier Playa Mujeres - Adults Only - All Inclusive?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at Atelier Playa Mujeres - Adults Only - All Inclusive on 3 Aug 2025 start from AU$1,063.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Atelier Playa Mujeres - Adults Only - All Inclusive?

Yep, Atelier Playa Mujeres - Adults Only - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Atelier Playa Mujeres - Adults Only - All Inclusive?

Yep, Atelier Playa Mujeres - Adults Only - All Inclusive is a short 15-minute walk from Mujeres Beach.

Is there a spa on site at Atelier Playa Mujeres - Adults Only - All Inclusive?

Yep, Nuup Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Atelier Playa Mujeres - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Atelier Playa Mujeres - Adults Only - All Inclusive has 4 outdoor swimming pools and a heated pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Atelier Playa Mujeres - Adults Only - All Inclusive?

Atelier Playa Mujeres - Adults Only - All Inclusive features 2 poolside bars, 4 outdoor pools and a heated pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Atelier Playa Mujeres - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Atelier Playa Mujeres - Adults Only - All Inclusive.

Is Atelier Playa Mujeres - Adults Only - All Inclusive family-friendly?

No, Atelier Playa Mujeres - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Atelier Playa Mujeres - Adults Only - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Atelier Playa Mujeres - Adults Only - All Inclusive?

No, Atelier Playa Mujeres - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Atelier Playa Mujeres - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 12 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Atelier Playa Mujeres - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Atelier Playa Mujeres - Adults Only - All Inclusive?

Dogs are welcome at Atelier Playa Mujeres - Adults Only - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 9 kg per pet.

Is there a golf course on site at Atelier Playa Mujeres - Adults Only - All Inclusive?

There is a golf course next to Atelier Playa Mujeres - Adults Only - All Inclusive.

Atelier Playa Mujeres - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 987 out of 1214 reviews
Rating 8 - Good. 125 out of 1214 reviews
Rating 6 - Okay. 52 out of 1214 reviews
Rating 4 - Poor. 22 out of 1214 reviews
Rating 2 - Terrible. 28 out of 1214 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food overall and specifically the menus for vegans were incredible! A special shout out to Javier for making my husband a special vegan breakfast! The kindness of the staff at the larger buffet was incredible. The aqua sports team were great- I had so much fun with the aqua fit, the spinning and the board classes . My master class tequila tasting was perfection! The Cielo Bar is magical at night and there is no cocktail they couldn't make! The beach staff and pool staff were always present and attentive with menus and drinks. the night entertainment was fun. I heard from some reviews that the hotel is on the quiet side almost boring! We couldn't disagree more . There was a great 80s band one night, karaoke another night and the other night I went there was the silent disco which was a blast! We loved this hotel so much that we're going back for my birthday in October . Thankyou Atelier....see you again!
Stayed 6 nights in Apr 2025

10/10 Excellent

SHATAVIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was lovely food was amazing and the atmosphere was on point!!!
Stayed 4 nights in Apr 2025

8/10 Good

Zhengyang

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Overall an average experience. Food is good, nice pools and beach, awesome bar, mixologist(salute to Irvin), right amount of things to do for 5 nights. What lowers the rating in my mind: 1). building 2 is VERY noise especially in the morning. I can hear ppl above me flushing toilet then wash hand, ac making a noise on certain fan speed, cleaning lady dragging chairs next door at 8 in the morning, ppl talking loudly in the hallway although it's supposed to be a quiet zone, etc; 2). The waiter in some restaurants are super proud and mean, treating you like it's a privilege to dine at their restaurant, literally feels like they are educating you. Same thing happens to some bellman and concierge staff. Don't get me wrong, most of them are doing a wonderful job, just a couple of them are enough to ruin your day; 3). room is not that clean. You can easily find watermark under the mirror and in the tub. Room cleaning is inconsistent and not standardized. Some days they do a perfect job that they even fold every piece of your cloth, but some days the just come in redo the bed and take the tip. They put different kind of and different amount of towels randomly anywhere. Bottled water are not refilled even they see there's only few left. It looks like it totally depends on the cleaning staff's mood. All these might sounds like nitpicks but if Atelier is treating themselves as a 5 star hotel, they should put more efforts on educating their employees and set standards.
Stayed 5 nights in Apr 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy the esthetic there. It was an overall amazing experience!
Stayed 4 nights in Aug 2024

10/10 Excellent

Charles Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning, the staff are welcoming, and the food is top tier. We had a great experience and are already planning our next trip!
Stayed 5 nights in Apr 2025

10/10 Excellent

Sheniah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing about this spot… the food, the rooms, the service, the vibe… will for sure be back one day!
Stayed 4 nights in Apr 2025

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't wait to go back! Dream vacation!!
Stayed 5 nights in Apr 2025

8/10 Good

Julie Ann Jasmin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is great.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful and the food was excellent (for all inclusive resort food, if you know what I mean). The staff was very friendly, attentive and accommodating. They sent me a chocolate mouse and bottle of champagne to celebrate my birthday. The pool and beach were amazing and there were plenty of fun activities and shows to attend. There are a couple things that I was a little disappointed in and that was the lack of warning regarding there being a 72-hour lead time to request transportation from/to the airport. However, the company they work with is expensive, there are cheaper options available if that is something you care about. Additionally, there is a Michelin star Mexican restaurant on site but they do not warn you about making a reservation well in advance because the restaurant was booked our entire stay and was book out for at least a month. Lastly, the massages were very mediocre. While the spa itself was nice and the hydrotherapy was great I was definitely disappointed in my massage. Would not necessarily recommend. Overall though I had an amazing experience and would definitely stay again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing time. Top notch service from beginning to end. We went for my wife’s birthday and she was treated like a queen. Already looking forward to booking our next trip!
Stayed 5 nights in Apr 2025

10/10 Excellent

Vincent Wing Cheong, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Atelier Playa Mujeres! My wife and I were impressed by the professional service and friendly staff. The food options were fantastic, with so much variety to choose from. The high-speed WiFi was a big plus—uploading photos to our cloud drive was super fast. Highly recommend!
Stayed 5 nights in Apr 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such Agreat experience, will definitely be back!
Stayed 3 nights in Feb 2025

8/10 Good

Runhao

Stayed 3 nights in Apr 2025

10/10 Excellent

Samantha

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and the staff is amazing.
Stayed 3 nights in Apr 2025

6/10 Okay

halan

Travelled with group
Liked: Cleanliness, staff & service
Food choices were limited, no entertainment, property map was unclear and difficult to navigate.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

diana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort with amazing food and drink choices! The staff is very nice
Stayed 7 nights in Apr 2025

10/10 Excellent

Mario

Stayed 3 nights in Apr 2025

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, with a very peaceful atmosphere. We'll definitely be back
Stayed 6 nights in Mar 2025

10/10 Excellent

Hanbit

Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Plenty of food choices which were all outstanding. Staff friendly and accommodating, going out of their way to make our stay enjoyable. Highly recommend.
Stayed 5 nights in Mar 2025

10/10 Excellent

guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was phenomenal and the property is sparking clean
Stayed 5 nights in Mar 2025