For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A luxury stay in Punta Sam awaits you at Excellence Playa Mujeres - Adults Only All Inclusive. Within just a 15-minute stroll, you'll find Mujeres Beach and Punta Sam Beach. Highlights at this all-inclusive property include 10 restaurants, 7 outdoor swimming pools, and a full-service spa.
All 450 rooms feature LED TVs with satellite channels, and you can enjoy free WiFi, furnished balconies or patios, and sitting areas. Dining in is an option with 24-hour room service, and minibars provide free refreshments. Nice touches to enhance your stay include jetted tubs and bathrobes, while premium bedding and pillow menus invite a good night's rest. Additionally, minibars, separate bathtubs and showers, and coffee/tea makers are available.
A relaxing day at MIILE SPA can include beachside massages, body wraps, and facials along with hydrotherapy and mani/pedis. The buffet restaurant, Toscana, serves international cuisine and is open for breakfast, lunch, and dinner. With 7 poolside bars and 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the onsite 24-hour gym, outdoor tennis court, and Turkish bath/hammam. Additionally, you'll find free WiFi in public areas, a spa tub, and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking.
With a stay at this 5-star Playa Mujeres property, you'll be 1.7 km (1.1 mi) from Punta Sam Ferry Terminal and 2.6 km (1.6 mi) from Playa Mujeres Golf Club.
Terrace Suite With Plunge Pool
Bed Count1 King BedMaximum Occupancy
2 Max
Excellence Club Junior Suite Ocean View + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
2 Max
Two-Story RooftopTerrace Suite Spa or Pool View
Bed Count1 King BedMaximum Occupancy
2 Max
Excellence Club Junior Suite Ocean View
Bed Count1 King BedMaximum Occupancy
2 Max
Two-Story RooftopTerrace Suite Spa or Pool View + Free On Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
2 Max
Terrace Suite With Plunge Pool + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
2 Max
Jr. Suite Spa or Pool View + Free On-Site Covid-19 Test
Bed Count2 Full BedsMaximum Occupancy
3 Max
Excellence Club Two-Story Rooftop Terrace Suite Ocean Front
Bed Count1 King BedMaximum Occupancy
2 Max
Junior Swim Up Suite Spa or Pool View + Free On-Site Covid-19
Bed Count1 King BedMaximum Occupancy
2 Max
Excellence Club Junior Suite Pool View
Bed Count1 King BedMaximum Occupancy
2 Max
Junior Swim Up Suite Spa or Pool View
Bed Count1 King BedMaximum Occupancy
2 Max
Junior Suite Spa or Pool View
Bed Count2 Full BedsMaximum Occupancy
3 Max
Excellence Club Two-Story Rooftop Terrace Suite Ocean Front + Free On-Site Covid 19Test
Bed Count1 King BedMaximum Occupancy
2 Max
Excellence Club Junior Swim Up Suite Pool View + Free On-Site Covid-19 Test
Bed Count1 King BedMaximum Occupancy
2 Max
Excellence Club Junior Swim Up Suite Pool View
Bed Count1 King BedMaximum Occupancy
2 Max
Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test
All on-site activities, facilities and equipment included
All land activities, recreational facilities and equipment included
Snorkelling included
Kayaking included
Sailing included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Football included
Cycling included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Cooking classes/lessons included
On-site live performances included
Theme parties included
Access to on-site clubs included
Scuba diving excursions not included
Scuba diving certification not included
Motorised water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transport to off-site activities not included
Off-site tours not included
Taxes included
All meals served buffet style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Sailboats not included
On-site entertainment and activities included
Property Features
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Walk outside to smell the salt air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Valet parking is free. Smoking is allowed in designated areas at this 5-star Punta Sam property.
450 guestrooms or units
4 levels
9 buildings
10 dining venues
7 bars by the pool
11 bars or lounges
Buffet breakfast (free)
Bar on the beach
Swim-up bar
Coffee shop
Deli
Terrace on the roof
Umbrellas for the pool
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Library
Garden
BBQ grill(s)
Gift shop
ATM
Bellhop
Elevator
Smoking in designated areas
Water dispenser
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free valet parking
Transport
Parking: Free valet parking
Room Amenities
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Private balcony or patio (furnished)
Sitting area
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
LED television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Pillow options
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Toothbrush and toothpaste
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Toscana - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
Barcelona - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
The Flavor Market - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 15
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Hot springs/mineral springs in spa
Massages
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
No cots (infant beds) available
Minimum guest age is 18
Caters to adults only
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Reservations are required for on-site COVID-19 testing
Hotel Names
All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
Excellence Playa Mujeres All Inclusive Adults
Excellence All Inclusive Adults
Excellence Mujeres Inclusive
Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres All Inclusive Adults Hotel
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently asked questions
Excellence Playa Mujeres - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.
Excellence Playa Mujeres - Adults Only All Inclusive uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. Sanitization practices of Safe Travels (WTTC - Global) are followed. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Excellence Playa Mujeres - Adults Only All Inclusive has free valet parking.
Yep, Excellence Playa Mujeres - Adults Only All Inclusive is on Punta Sam Beach, which our travelers recommend. Fun beach activities include snorkelling, scuba diving and kayaking.
Yep, MIILE SPA is available for guests. It has a spa tub, a sauna and hot springs. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.
Excellence Playa Mujeres - Adults Only All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.
Excellence Playa Mujeres - Adults Only All Inclusive features a private beach, 7 poolside bars and 7 outdoor pools. All guestrooms come with Private jetted tubs, premium bedding and 24-hour room service.
A hot tub and couples spa treatments, as well as jetted baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Excellence Playa Mujeres - Adults Only All Inclusive.
No, Excellence Playa Mujeres - Adults Only All Inclusive is an adults-only property.
No, but there are jetted bathtubs in the guestrooms.
You bet, our visitors enjoy the free buffet brekkie here! Offered daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a day of adventure.
No, Excellence Playa Mujeres - Adults Only All Inclusive does not offer an airport shuttle service.
Relax with a coldie at the 7 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.
Check-in begins at 3:00 PM. Check-out time is noon.
No, pets are not allowed.
There is a golf course next to Excellence Playa Mujeres - Adults Only All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
