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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

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Exterior
Outdoor wedding area
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Parking included

Explore the area

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Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪8 min walk‬
  • Place, Punta Sam Beach
    ‪3 min drive‬
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

9.2 out of 10
Wonderful
(92 reviews)
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

9.6 out of 10
Exceptional
(35 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

9.6 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

8.8 out of 10
Excellent
(14 reviews)
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Excellence Playa Mujeres - Adults Only All Inclusive. You'll be within a 15-minute walk of Mujeres Beach and 1.9 km (1.2 mi) from Punta Sam Ferry Terminal. Highlights at this all-inclusive property include 11 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, hydrotherapy and mani/pedis along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Oregano, serves international cuisine and is open for breakfast, lunch and dinner. With 7 poolside bars and 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site 24-hour gym, Turkish bath/hammam and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 5-property class Playa Mujeres property include Ultramar Ferry Puerto Juárez and Cancun Mall.

What's nearby

  • Mujeres Beach - 8 min walk - 0.7 km
  • Punta Sam Beach - 3 min drive - 1.8 km
  • Punta Sam Ferry Terminal - 3 min drive - 1.8 km
  • Playa Mujeres Golf Club - 4 min drive - 2.8 km
  • North Beach - 47 min drive - 9.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 38 min drive

Restaurants

  • ‪The Deli - ‬6 min drive
  • ‪El Suspiro - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Cafecito - ‬5 min drive
  • ‪The Market Kitchen - ‬7 min walk

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Walk outside to smell the salty air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a 24-hour fitness centre, a hot tub and a sauna. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 11 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

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Excellence Coral Playa Mujeres - Adults Only All Inclusive
  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
4.6 out of 5, Wonderful, 436 reviews
Excellence Coral Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Oregano
  • The Grill
  • The Lobster House

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
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Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
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Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
Excellence Playa Mujeres All Inclusive Adults
Excellence All Inclusive Adults
Excellence Mujeres Inclusive
Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres All Inclusive Adults Hotel
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

What is the cancellation policy at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Playa Mujeres - Adults Only All Inclusive has free valet parking.

Are there any beaches close to Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Playa Mujeres - Adults Only All Inclusive is a short 12-minute walk from Mujeres Beach. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, there is an onsite spa at Excellence Playa Mujeres - Adults Only All Inclusive. It has a hot tub, a sauna and hot springs. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a pool?

Yep, and guests love it! Excellence Playa Mujeres - Adults Only All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive features a private beach, 7 poolside bars and 7 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Excellence Playa Mujeres - Adults Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Excellence Playa Mujeres - Adults Only All Inclusive.

Is Excellence Playa Mujeres - Adults Only All Inclusive family-friendly?

No, Excellence Playa Mujeres - Adults Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Excellence Playa Mujeres - Adults Only All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Excellence Playa Mujeres - Adults Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Excellence Playa Mujeres - Adults Only All Inclusive?

Relax with a coldie at the 7 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence Playa Mujeres - Adults Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Excellence Playa Mujeres - Adults Only All Inclusive?

There is a golf course next to Excellence Playa Mujeres - Adults Only All Inclusive.

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1083 out of 1436 reviews
Rating 8 - Good. 197 out of 1436 reviews
Rating 6 - Okay. 94 out of 1436 reviews
Rating 4 - Poor. 25 out of 1436 reviews
Rating 2 - Terrible. 37 out of 1436 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Darren Wayne

Travelled with partner
Liked: Cleanliness
This resort stated they had updated, however the update seems to be electronics mainly and small wall decor. We also had AC issues and were moved to a non updated room which unfortunately also had AC issues and wouldn’t go below 76 degrees in the room. Food sadly was also a let down as we tried four different restaurants and we left hungry to say the least. Overall I’d say they have awhile to go to renovate to make this resort back to what it once was. Priced right compared to other resorts in our opinion just needs some help from the entrance to the rooms.
Stayed 3 nights in Dec 2025

4/10 Poor

Behrooz

Travelled with family
Liked: Cleanliness, property conditions & facilities
Apart from breakfast which was excellent, all other food at all the restaurants as well as room service food was terrible!
Stayed 7 nights in Dec 2025

10/10 Excellent

Sumandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. The staff are excellent
Stayed 7 nights in Dec 2025

6/10 Okay

Phuong-Anh Dang, Sachse

The staff and service was great but after staying at 8+ different all-inclusive resorts in Cancun, we weren't that impressed and did not understand the hype. Their sister resort, Finest, is much better in our opinion. The food was okay. Lobster House was our favorite. Breakfast buffet was good. We didn't have to wait that long at restaurants. However, the wait time for food once we were seated was incredibly long. We would wait at least 30 mins for the appetizers then the entrees so one lunch/dinner takes 2 hours. The rooms were very nice.
Stayed 4 nights in Dec 2025

10/10 Excellent

d

Stayed 7 nights in Dec 2025

10/10 Excellent

Ae

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent food excellent service clean place excellent entertainment
Stayed 4 nights in Dec 2025

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, amenities
Phone in room didn’t work. Room wasn’t clean. Moved room 3 times
Stayed 5 nights in Dec 2025

8/10 Good

Therese Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful amenities. Wonderful staff but slow service.
Stayed 4 nights in Dec 2025

10/10 Excellent

Peiyu

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The view is stunning! And service offered there is heavenly!
Stayed 4 nights in Dec 2025

8/10 Good

David

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, very clean room and pools
Stayed 4 nights in Dec 2025

10/10 Excellent

Aly Hassan and Noran, Olney

Stayed 5 nights in Dec 2025

10/10 Excellent

Zamira

Stayed 7 nights in Dec 2025

8/10 Good

Amber

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Had a beautiful time. Staff was amazing. Food was great. We did change rooms the first was drity and the second was dirty and second room still had an open bottle of wine in the fridge. We did call that down to get a new one. We did ask for some sort of room upgrade but that was not offered, but still gave 5 stars review. We will return.
Stayed 6 nights in Dec 2025

8/10 Good

Eugenia

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 10 nights in Dec 2025

10/10 Excellent

Yong Ho

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff!
Stayed 3 nights in Dec 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Rooms were nice and clean, resort was quiet
Stayed 5 nights in Dec 2025

10/10 Excellent

Roxanne

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 7 nights in Dec 2025

10/10 Excellent

Angelo

Stayed 5 nights in Dec 2025

10/10 Excellent

Claudia

Stayed 5 nights in Dec 2025

8/10 Good

Lily

Stayed 4 nights in Dec 2025

10/10 Excellent

Jiawei

Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Another amazing vacation at EPM. Can't wait to go back.
Stayed 5 nights in Dec 2025

6/10 Okay

Yolanda

Travelled with partner
Liked: Cleanliness
Amenities
Stayed 3 nights in Nov 2025

8/10 Good

Jiayi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Facilities are bit old but very clean. All the staff are super friendly. Enjoyed the activities and tours. Restaurants are good but the waiting time was a bit longer than expected. If you are planning attending activities in between the meals, check the opening hours and save some extra time. Overall good experience. Be mindful with potential mosquitoes and bugs on the beach.
Stayed 4 nights in Nov 2025