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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

4.5 star property

Photo gallery for Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Bar (on property)
Property video
STAR Class Junior Suite Ocean View
Beach
Beach

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$514
includes taxes & fees
22 Apr - 23 Apr

Explore the area

View map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
  • Place, Playa Mujeres Golf Club
    ‪9 min drive‬
  • Place, Mujeres Beach
    ‪11 min drive‬
  • Place, Punta Sam Beach
    ‪14 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬

Room options

View all photos for Directors Suite One Bedroom

View from room

Directors Suite One Bedroom

  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

8.8 out of 10
Excellent
(44 reviews)
  • Garden view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

View from room

STAR Class Directors Suite One Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 114 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

8.0 out of 10
Very good
(6 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

8.0 out of 10
Very good
(26 reviews)
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

View from room

STAR Class Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only. You'll be 4.5 km (2.8 mi) from Playa Mujeres Golf Club and 13.3 km (8.3 mi) from Ultramar Ferry Puerto Juárez. Highlights at this all-inclusive hotel include 4 outdoor swimming pools, a full-service spa and a restaurant. .The restaurant, So Cal Gourmet Emporium, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym, sauna and pool loungers as well as access to yoga classes. Business amenities include a conference centre and a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Costa Mujeres hotel include Cancun Mall and Plaza Las Americas.

What's nearby

  • Playa Mujeres Golf Club - 9 min drive - 4.5 km
  • Mujeres Beach - 11 min drive - 5.8 km
  • Punta Sam Beach - 14 min drive - 8.3 km
  • Punta Sam Ferry Terminal - 14 min drive - 8.3 km
  • Ultramar Ferry Puerto Juárez - 20 min drive - 14.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Grand Caribe - ‬8 min walk
  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪The Shores Restaurant - ‬1 min walk
  • ‪Restaurante Grill - ‬8 min walk

About this property

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers its guests a full-service spa, 4 outdoor swimming pools, a 24-hour health club, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There's an onsite business centre. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only. Free self parking and valet parking are available.

This 4.5-star Costa Mujeres hotel is smoke free.

  • 380 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
  • Swim-up bar
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.

Similar properties

Bar (on property)
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
Costa Mujeres
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.9 out of 5, Good, 1,007 reviews
The price is AU$478
includes taxes & fees
5 May - 6 May
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No lift
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 33.94 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

Property Registration Number 003-007-003963/2025

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

As of 8 Apr 2026, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only on 22 Apr 2026 start from AU$514, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yep, Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

The closest beach to Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is North Beach (7.7 km).

Is there a spa on site at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yep, PH Spa is available for guests.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only have a pool?

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only features 4 outdoor pools, a full-service spa and a 24-hour health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only.

Is Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only family-friendly?

No, Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is an adults-only property.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only serve breakfast?

Yep, free buffet brekkie is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

No, Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

No, pets and service animals are not allowed.

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 360 out of 730 reviews
Rating 8 - Good. 151 out of 730 reviews
Rating 6 - Okay. 92 out of 730 reviews
Rating 4 - Poor. 61 out of 730 reviews
Rating 2 - Terrible. 66 out of 730 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous! Very clean, healthy food, friendly staff, and plenty to do! Beautiful!!!!
Stayed 5 nights in Dec 2025

2/10 Terrible

Nelly

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This was our 23rd visit to Mexico, and unfortunately the worst hotel we’ve ever stayed at. We arrived on the 28th with All-Inclusive Adult Scene, but staff were rude and unhelpful from the start. We were told there were five restaurants available by reservation, yet after trying for several days, we couldn’t get a single reservation. The only people who helped us were those wearing purple tops (not hotel staff)—they were kind and professional. Thanks to them, we finally got a reservation at the Teppanyaki restaurant, which saved part of our trip. Special thanks to Erika (manager), Martin, Manuel, Chef Efrain, Willy (adult reception), Lidia, and Defanty—they showed what real hospitality should look like. On December 31st, I went to the children’s reception to express my frustration after three days of trying to book a restaurant. The staff member responded, “This is high season, you can’t expect any less.” His response made me cry. We spent $12,993 on this hotel and paid an additional $135 to upgrade the room, so this treatment was extremely disappointing. New Year’s Eve was also frustrating: special menus cost $69–$149 per person, and tables near the show were over $600, despite paying all-inclusive. One positive note: Sarahi, who serviced our room, was very kind and helpful. Save your time, your money, and the disappointment.
Stayed 5 nights in Dec 2025

8/10 Good

Eva

Stayed 7 nights in Dec 2025

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, plenty of pool & food options, and lots of seating availability on the beach.
Stayed 7 nights in Dec 2025

10/10 Excellent

Amarjit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Antonio kept the room very clean. Water pressure in the shower was slow. All good otjerwise. Mauricio and David as ambassadors were great!
Stayed 5 nights in Dec 2025

10/10 Excellent

Marlene

Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean, good food and lots of party vibes. Beautiful beach! Great service! Expedia rep made sure we were taken care of!
Stayed 4 nights in Nov 2025

8/10 Good

Tara

Stayed 6 nights in Oct 2025

10/10 Excellent

Ayelette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very beautiful. Lovely concept for a resort and would return.
Stayed 5 nights in Nov 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, amenities
Everything
Stayed 4 nights in Nov 2025

6/10 Okay

Francine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was great and our staff "Buttler", Luis was absolutely amazing in making our stay a pleasant one. Thank you Luis. The biggest dissapointment was that at booking this trip, it was not clear that there would be no transportation to/from the resort - which added cost to our trip that was not planned, and when you are in a foreign country, it is very uncomfortable and not always safe how you book transportation. We paid over $200us to get from the airport to the resort, then Luis suggested Uber and that was much more reasonable. Expedia should improve this service when booking a trip.
Stayed 7 nights in Nov 2025

10/10 Excellent

Benita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful area. Everyone was very helpful. Jazmin at the cabanas and our Expedia Reps, Jose Luis Perez and David Albahari. at the resort were also. They were very responsive and helpful.
Stayed 5 nights in Nov 2025

10/10 Excellent

Huie

Stayed 1 night in Nov 2025

10/10 Excellent

Bernardo

Liked: Cleanliness, amenities, property conditions & facilities
Me and my husband booked this hotel to attend a destination wedding. We stayed on the adult side with a swim out. Overall our experience was great however what took it over the top was our personal Expedia ambassadors David & Luis!!! When we arrived at the hotel we found out that booking through Expedia got us a few extra perks including our own personal Expedia ambassadors aka butler service. The resort itself was nice , food was good , beach was beautiful but these 2 gentlemen David & Luis were amazing . From booking dinner and spa reservations to co-ordination of pharmacy deliveries and a scooter assistive device for someone with our party they went above and beyond to make sure our every ask was answered. Ask for them ! Julio by the beach was another stand out for service ! Keep in mind if you have any trouble walking a distance this resort may be a bit big for You but motorized scooters are Available at a cost of $55 per day brought an outside company. Other than that Food A+ , Beach A+ Service A+++
Stayed 5 nights in Nov 2025

10/10 Excellent

Juanito Pastor Dichoso

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services provided by the Expedia Ambassadors David and Luis were excellent during the period of our stay at Planet Hollywood Cancun. They communicated with us about our plans daily and made sure our needs are being addressed. David and Luis made our stay more enjoyable and memorable. We were treated like stars.
Stayed 6 nights in Nov 2025

8/10 Good

Rebecca Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff were very friendly and hard working. Two aspects that overshadowed the experience was the fact that guests went to the pools first thing in the morning to ‘claim’ seats. The policy of not reserving the chairs is not followed up on so it was impossible to get seats without requesting that staff remove towels from unused seats. Second, the property lacks adequate seating for group interaction. Before and after dinner, unless you go to see a show, there are very few places to sit and enjoy being outside. Other than those issues, we enjoyed ourselves.
Stayed 4 nights in Nov 2025

8/10 Good

Amy

Stayed 4 nights in Nov 2025

8/10 Good

Amanda

This is a very honest review. Just got home yesterday after a 6 night stay (a girls getaway) with two of my friends. Restaurants- 10/10 Tons of options at each restaurant that you are sure to find something you like…even the pickiest eaters too lol. Room Service- 8/10 Room Service was wonderful. Only issues were they screwed up our orders in some capacity a few times. 2nd morning we placed three separate breakfast orders and they just brought us three of one of the orders and then a couple other times they brought items we did not order so it was wasteful. Entertainment- 9/10 The entertainment was amazing. Only wish they had more of it. Pool- 9/10 If you get up at the crack of dawn (or before) to claim a chair then you will love it. If you don’t then there is no lounge chairs left as they get claimed super early. Beach Access- 10/10 The beach is stunning and there is tons of seating down there. Highly recommend heading down about 30 min before sunrise to take in the beauty. Hotel- 8/10 Hotel is nice but it needs some TLC in the rooms and hallways. We stayed on the adult side and the hallways were littered with garbage, dirty dishes and even dirty Q-tips one day. The halls need a good hose down which given that they are concrete and tile should be easy. Our room was okay but if you compare is to standards of hotels in Canada then it
Stayed 6 nights in Nov 2025

6/10 Okay

Alana

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This resort is great for bigger groups, younger people and night life. I loved how many food options there were and the amount of entertainment. The taco truck at the adults only pool was our favourite place to eat the entire time we stayed. Always hot, fresh and tasted amazing. The rooms could use much up keep. Showers didn’t feel very clean, everything fabric always felt a bit damp didn’t matter if you had a dehumidifier brought to the room or not. So didn’t always make for the best sleep. Beds were very comfortable though. We travelled with a group of 9. It was extremely hard to get reservations with a bigger group so make sure you book all meals ( breakfast, lunch and dinner) well In advance. 3-4 days at least. If not they will get your group in at 9-9:30 and then you miss the nightly entertainment / shows! This was very frustrating for our group. Over all staff was extremely helpful, kind and always around to ask questions or lend a hand. We rented the pool side cabanas 2 days in a row. It was well Worth the money with the bigger group to have loungers our own pool and 24/7 service the entire day. The regular pool is ridiculous. There are signs saying no reserving loungers but it doesn’t stop anyone. People will get up at 6am just to go through a towel and flip flops down on the chairs and claim it as their own. I feel like the staff should do a better job enforcing these rules. The app they make you download is the most frustrating and useless thing about the place
Stayed 11 nights in Nov 2025

10/10 Excellent

Vicki Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time staying at Planet Hollywood Cancun Adult Scene. We booked the Directors Suite and it was amazing and big!! The room was very clean upon our arrival and the staff kept it that way during our stay. Upon arrival, we met with our Planet Hollywood Expedia Rep, Jose, and he assisted us with all of our dinner reservations. He also offered to assist us with anything we needed during our stay. Jose proved 5 star treatment and assistance. Mauricicio also assited when Jose was not on property and he provided excellent service as well. The resort overall was beautiful and well maintained. The breakfast and lunch buffets were really good and our breakfast waiter Felipe provided amazing service!! We spent most of our time at the adult only pool. The Castaway Pool Bar was great and our bartender, Maurice, made amazing drinks!! All of the staff that we interacted with were very professional and provided top notch service!! The specialty restaurants that we visited were very good overall but sometimes the food was hit or miss. We will definitely stay at this resort in the future.
Stayed 7 nights in Nov 2025

8/10 Good

Athanasios

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Nov 2025

10/10 Excellent

jondre

Liked: Cleanliness, amenities, property conditions & facilities
Service was nice, staff was friendly and helpful!
Stayed 3 nights in Oct 2025

2/10 Terrible

Rasmatou

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and not helpful
Stayed 1 night in Nov 2025

6/10 Okay

Nashiem

Liked: Property conditions & facilities
Our butler was friendly but not efficient , we waited for two hours for our room before we had to personally go to front desk and inquire about the hold up , we didn’t receive our complementary bottle until the day before our last day , there is no night life for adults only and the buffet was very basic and bland , the breakfast was the only time buffet was good , Mexican restaurant 0/10 but the hibachi and steakhouse was great!
Stayed 4 nights in Nov 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was great. We ate at the Shore. Tons of options and omelet station. Definitely recommend
Stayed 3 nights in Nov 2025

6/10 Okay

Kathryn

Stayed 4 nights in Nov 2025