Hotel Riu Dunamar - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Dunamar - All Inclusive

Waterslide
Lobby sitting area
Lobby
5 outdoor pools, pool umbrellas, pool loungers
6 bars/lounges, 2 swim-up bars, poolside bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

View map
Blvd. Costa Mujeres, Costa Mujeres, QROO, 77720
  • Place, Playa Mujeres Golf Club
    ‪8 min drive‬
  • Place, Mujeres Beach
    ‪11 min drive‬
  • Place, Punta Sam Beach
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

Standard Double Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (E)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (L)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (L)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Suite (L)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room (M)

8.0 out of 10
Very good
(21 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (M)

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (M)

9.4 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (M)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Suite (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room (U)

8.2 out of 10
Very good
(168 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (U)

8.0 out of 10
Very good
(25 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

9.0 out of 10
Wonderful
(33 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

9.6 out of 10
Exceptional
(4 reviews)
  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Suite (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 70 sq m
  • Sleeps 5
  • 4 Single Beds

Suite (B2C-US)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room Standard

7.0 out of 10
Good
(2 reviews)
  • 36 sq m
  • Sleeps 4

Double Room Classic with Partial Sea View

  • 36 sq m
  • Sleeps 4

Double Room Superior with Sea View

  • 36 sq m
  • Sleeps 4

Family Room -5 guests- Classic

  • 70 sq m
  • Sleeps 5

Standard Double Room, Oceanfront (U)

9.2 out of 10
Wonderful
(5 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Double Room Superior with Sea View

  • 36 sq m
  • Sleeps 4

Double Room Classic with Partial Sea View

  • 36 sq m
  • Sleeps 4

Double Room Standard

  • 36 sq m
  • Sleeps 4

Family Room -5 guests- Classic

  • 70 sq m
  • Sleeps 5

Double Room Standard with Sea View

  • 36 sq m
  • Sleeps 4

Double Room with Partial Sea View

  • 36 sq m
  • Sleeps 4

Double Room Standard

  • 36 sq m
  • Sleeps 4

Family Room -5 guests-

  • 70 sq m
  • Sleeps 5

Standard Double Room, Oceanfront (B2C-US)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, 2 Bedrooms (U)

9.6 out of 10
Exceptional
(4 reviews)
  • 36 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room (C)

8.6 out of 10
Excellent
(9 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Partial Ocean View (C)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (C)

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (C)

  • 70 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Suite (C)

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms (C)

  • 36 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Double Room, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room ( Kid Stay Free | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms, Sea View (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (E)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (E)

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Suite (E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Oceanfront (E)

  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

About the area

Costa Mujeres

An all-inclusive stay in Costa Mujeres awaits you at Hotel Riu Dunamar - All Inclusive. You'll be 24.5 km (15.2 mi) from Langosta Beach. Highlights at this beachfront property include 5 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, facials and body treatments along with access to the hot tub and steam room. The buffet restaurant, Isla Mujeres, is open for breakfast, lunch and dinner. With 6 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. 1378 square feet (128 square metres) of event facilities include meeting rooms and conference space, and other business amenities include limo/town car service. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 3.5-property class Costa Mujeres property include Ultramar Ferry Puerto Juárez and Cancun Mall.

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 6.4 km
  • Mujeres Beach - 11 min drive - 7.8 km
  • Punta Sam Beach - 13 min drive - 10.2 km
  • Punta Sam Ferry Terminal - 13 min drive - 10.2 km
  • El Meco Archaeological Site - 16 min drive - 13.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬3 min drive
  • ‪Grand Caribe - ‬4 min drive
  • ‪Kulinarium Riu Latino - ‬5 min drive
  • ‪The Shores Restaurant - ‬3 min drive
  • ‪Restaurante Grill - ‬4 min drive

About this property

Hotel Riu Dunamar - All Inclusive

Hotel Riu Dunamar - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Dunamar - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this property measures 1378 square feet (128 square metres) and includes conference space. A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Dunamar - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Costa Mujeres property.

  • 1 building
  • 740 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • 1378 sq ft of conference space
  • 128 sq. m of conference space
  • Built in 2017
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
Hotel Riu Dunamar - All Inclusive offers 740 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies or patios. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Massages are available on the beach and in the spa. Other services include facials and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Isla Mujeres
  • Kulinarium
  • Las Brasas
  • Pompeya

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,378 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hot tub
  • Spa open daily
  • Steam room

Accessibility

  • No lift

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Dunamar - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive
Riu Dunamar All Inclusive
Hotel Riu Dunamar - All Inclusive Costa Mujeres
Hotel Riu Dunamar - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hotel Riu Dunamar - All Inclusive?

Hotel Riu Dunamar - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Dunamar - All Inclusive?

As of 15 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Dunamar - All Inclusive on 28 Apr 2026 start from AU$392, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Riu Dunamar - All Inclusive?

Yep, Hotel Riu Dunamar - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Dunamar - All Inclusive?

The closest beach to Hotel Riu Dunamar - All Inclusive is North Beach (8.4 km).

Is there a spa on site at Hotel Riu Dunamar - All Inclusive?

Yep, there is an onsite spa at Hotel Riu Dunamar - All Inclusive. It has a hot tub and a steam room. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Hotel Riu Dunamar - All Inclusive have a pool?

Yep, and guests recommend it! Hotel Riu Dunamar - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hotel Riu Dunamar - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Riu Dunamar - All Inclusive?

Hotel Riu Dunamar - All Inclusive features 5 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Dunamar - All Inclusive a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Dunamar - All Inclusive.

Is Hotel Riu Dunamar - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Hotel Riu Dunamar - All Inclusive is a hit with families.

Does Hotel Riu Dunamar - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is served daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Dunamar - All Inclusive?

No, Hotel Riu Dunamar - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Dunamar - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Dunamar - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Dunamar - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Dunamar - All Inclusive?

There is a golf course next to Hotel Riu Dunamar - All Inclusive.

Hotel Riu Dunamar - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 595 out of 1153 reviews
Rating 8 - Good. 289 out of 1153 reviews
Rating 6 - Okay. 156 out of 1153 reviews
Rating 4 - Poor. 55 out of 1153 reviews
Rating 2 - Terrible. 58 out of 1153 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

kevin

Liked: Cleanliness, amenities, property conditions & facilities
The food was quite bad, the grounds, the staff, and the cleanliness was good but it was hard to get past the food.
Stayed 7 nights in Dec 2025

8/10 Good

DELIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small beds in the rooms, in the pools it takes too long to pass the cart service and you have to walk to the bar for a drink.
Stayed 3 nights in Jan 2026

10/10 Excellent

Pedro

Stayed 5 nights in Jan 2026

10/10 Excellent

Marisela

Stayed 5 nights in Jan 2026

6/10 Okay

Barbara Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
-Pools were nice but some had chunks of hair floating around in them. Pool bars were excellent but please keep the food out of the pools. One pool bar pools,with a table , had onions amongst other toppings floating around in the pool. -Rooms were nice and clean but the beds are pretty hard. -24 hr sports bar is very good hand out at 11pm. Excellent evening bartender with fast service Disco club was a big thumbs down for me. It’s extremely loud in a small shoe box room with no ventilation. - Staff were amazing in every way. Whether you’re at any of the restaurants or buffet or anywhere on the property they were very helpful . The evening entertainment was very boring. The only fun thing that kept people around was the karaoke. Playing evening games on a screen in which you need an iPad or iPhone to play is ridiculous. People can do this at home. I know I’m not interested into this also met others on the property that were not happy as well. -kids Club girls were great and amazing with the children. Our daughter had so much fun with the staff working at the Kids club
Stayed 8 nights in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

4/10 Poor

Reza

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
My son contracted lice after staying at this hotel.
Stayed 5 nights in Dec 2025

2/10 Terrible

Sally

Stayed 4 nights in Sep 2025

10/10 Excellent

asef mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Great property great customer service
Stayed 7 nights in Dec 2025

10/10 Excellent

Heera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a great experience for us in the hotel. since it was my first time going to mexico the staff helped us out and were very friendly and knowledgeable about everything. i do recommend the hotel to anyone going to mexico. it was a bit far from the airport but everything went great.
Stayed 4 nights in Dec 2025

4/10 Poor

Jeffrey, Hammonds Plains

Travelled with family
Staff and amenities were ok, food, other than breakfast, was disgusting. Everything tastes the same, might have something to do with veggie utensils being used for fish, chicken and beef. The buffet was just a mass of American slop. Breakfast was good as long as you stuck with toast, eggs and avocado.
Stayed 4 nights in Dec 2025

8/10 Good

Steven, Abilene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice, the beach is amazing. Very big and the sand is white and the ocean clean and turquoise. The staff is friendly. We traveled with kids and they were not allowed in the pool with the swim up bars. Little disappointing, because they like to get their drinks in the pool as well. It is a kids friendly hotel due to the great water park. They also don’t allow kids at their RIU parties. You also have to travel to another hotel for the parties, they don’t do it at this hotel. This was also disappointing! Restaurants are good ( our favorite was the Italian restaurant). Buffet has lots of different food and is well stocked. Nobody stays hungry here. Hotel and rooms were always very clean. It is about a 45 minutes drive from the airport.
Stayed 7 nights in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
The hotel was very clean and I really love all the services all employees work very hard
Stayed 7 nights in Dec 2025

10/10 Excellent

John

Stayed 5 nights in Dec 2025

8/10 Good

Anoop

Positives: Great pools and beach, clean resort and clean modern rooms. Water park is nice as well.
Stayed 6 nights in Dec 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The most celan hotel I ever stayed. The landscape is awesome!! The pools are immaculately clean no smell of chlorine, beautiful. Place is nice.
Stayed 5 nights in Dec 2025

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up to an ant infestation in the couch in the one of the rooms we booked and they had gotten all into bags and shoes. We had to dump everything out and make sure we didn’t take them with us. Very unacceptable and I will be seeking compensation for the inconvenience.
Stayed 1 night in Dec 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were excellent
Stayed 7 nights in Dec 2025

6/10 Okay

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Property and Staff were great. Food options were limited and food average.
Stayed 5 nights in Dec 2025

8/10 Good

Brenda

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean rooms, our room attendant for 0181 & 0178 was amazing while we were there. Staff at the far adult bar was fabulous. Buffet staff Adrianna was the highlight of every breakfast.
Stayed 6 nights in Dec 2025

8/10 Good

Garrett

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean all around. Everyone that worked there were very friendly and helpful. Had an issue with our AC working, but when notified it was promptly fixed. Food was ok; have had a lot better at similar all inclusives at similar prices. The steakhouse was terrible. Buffet had a lot of options and the Asian restaurant was by far the best. It also had a lot of activities for the whole family.
Stayed 6 nights in Dec 2025

10/10 Excellent

Alberto, San Marcos

The hotel was good, great place for kids, five restaurants
Stayed 6 nights in Dec 2025

10/10 Excellent

Ananthi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was cool, nice beach..family friendly
Stayed 7 nights in Dec 2025

6/10 Okay

Omar Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No había toallas suficientes en la alberca. La información de los trípticos no corresponde a la de los desayunos. Y para cenar en el restaurante de carnes tienes que llegar a las 6pm ya que si no, no puedes pasar.
Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel Forrest

Liked: Cleanliness, amenities, property conditions & facilities
Love the place, great food selection, clean area and fun activities for everyone. We both enjoyed our stay and definitely coming back again in the future
Stayed 3 nights in Dec 2025