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Finest Playa Mujeres by The Excellence Collection - All Inclusive

5.0 star property
Luxury property on the beach, with 10 outdoor pools

Photo gallery for Finest Playa Mujeres by The Excellence Collection - All Inclusive

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar
Terrace/patio
Outdoor wedding area
View from room
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪9 min drive‬
  • Isla Mujeres Ferry Terminal
    ‪82 min drive‬
  • North Beach
    ‪88 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

View from room

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Executive lounge

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

Terrace/patio

Excellence Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • Ocean view
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Terrace/patio

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Premium bedding, pillow-top beds, free minibar items, in-room safe

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
  • Ocean view
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-up Suite

View from room

Excellence Club Junior Swim-up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
  • Beach view
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Minibar (some free items)
LED TV
  • Ocean view
  • 88 sq m
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Finest Club Junior Swim-Up Suite

Executive lounge

Finest Club Junior Swim-Up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Minibar (some free items)
  • Beach view
  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Spa Or Pool View

Premium bedding, pillow-top beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 72 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Premium bedding, pillow-top beds, free minibar items, in-room safe

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Minibar (some free items)
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Minibar (some free items)
  • Ocean view
  • 144 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Finest Club Junior Suite Ocean View

Executive lounge

Finest Club Junior Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Minibar (some free items)
LED TV
  • Ocean view
  • 72 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite

View from room

Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 88 sq m
  • Sleeps 5
  • 1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Excellence Club Junior Suite Pool View

View from room

Excellence Club Junior Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Minibar (some free items)
LED TV
Hypo-allergenic bedding
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite with Plunge Pool

View from room

Two-Story Rooftop Terrace Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 149 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite Pool View

View from room

Finest Club Junior Suite Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Minibar (some free items)
LED TV
  • 72 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pool Family Suite

View from room

Pool Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 158 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite With Private Pool

Premium bedding, pillow-top beds, free minibar items, in-room safe

Junior Suite With Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 144 sq m
  • Sleeps 4
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Finest Playa Mujeres by The Excellence Collection - All Inclusive. You'll be within a 15-minute walk of Mujeres Beach and 2 km (1.2 mi) from Punta Sam Ferry Terminal. Highlights at this all-inclusive property include 12 restaurants, 10 outdoor swimming pools and a full-service spa. .A day of pampering at One Spa can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The fine-dining restaurant, Lizo, serves Mexican cuisine and is open for dinner. With 2 poolside bars and 16 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. 16996 square feet (1579 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Other amenities include a gym, an outdoor tennis court and a Turkish bath/hammam. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Playa Mujeres property, attractions include Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez.

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive - 2.6 km
  • Playa Mujeres Golf Club - 9 min drive - 4.5 km
  • Isla Mujeres Ferry Terminal - 82 min drive - 10.1 km
  • North Beach - 88 min drive - 10.1 km
  • Dolphin Discovery - 88 min drive - 15.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬8 min drive
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Luxury property on the beach, with 10 outdoor pools
Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive, you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 12 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 16 bars or lounges
  • 16996 sq ft of conference space
  • 1579 sq. m of conference space
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

One Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site

Food and drink

  • 12 restaurants
  • 16 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brass
  • Le Petit Plaisir /Eleganc
  • Lizo
  • Shoji
  • The Market Kitchen

Things to do

  • 10 outdoor pools
  • Beach volleyball
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Outdoor tennis court
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Wine tasting room
  • Yoga classes

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (16,996 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (111 centimetre high)

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

What is the cancellation policy at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yep, Finest Playa Mujeres by The Excellence Collection - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yep, Finest Playa Mujeres by The Excellence Collection - All Inclusive is a short 14-minute walk from Mujeres Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find motor boats and boat tours.

Is there a spa on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yep, One Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a pool?

Finest Playa Mujeres by The Excellence Collection - All Inclusive has 10 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive features a private beach, 2 poolside bars and 10 outdoor pools. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Finest Playa Mujeres by The Excellence Collection - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Finest Playa Mujeres by The Excellence Collection - All Inclusive.

Is Finest Playa Mujeres by The Excellence Collection - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Finest Playa Mujeres by The Excellence Collection - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Relax with a coldie at the 2 poolside bars or 16 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

There is a golf course next to Finest Playa Mujeres by The Excellence Collection - All Inclusive.

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 809 out of 1142 reviews
Rating 8 - Good. 157 out of 1142 reviews
Rating 6 - Okay. 98 out of 1142 reviews
Rating 4 - Poor. 38 out of 1142 reviews
Rating 2 - Terrible. 40 out of 1142 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Tuan, sterling

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Foods quality weren't that good and bad staff customer services. I would not recommended and will not return this resort.
Stayed 5 nights in Jan 2025

10/10 Excellent

Marlon, MIAMI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Jan 2025

10/10 Excellent

Tara Devi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! The people were super friendly!
Stayed 3 nights in Jan 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, very friendly staff, everything you'd expect from an all-inclusive resort.
Stayed 5 nights in Jan 2025

10/10 Excellent

LIZAI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private pool is what my son loved
Stayed 3 nights in Jan 2025

10/10 Excellent

Fatemeh

Stayed 6 nights in Jan 2025

10/10 Excellent

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at the Finest Playa Mujeres Resort. The staff was friendly, easy to get seated at restaurants (even with our large group - 21 people). No complaints by anyone in our group; even the kids had a great time, which always makes it easier for the parents to relax and enjoy themselves. From what my friends/family have told me, it is on the pricier side, but you get what you pay for. We will definitely go back.
Stayed 3 nights in Jan 2025

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None of the hot tubs were working
Stayed 7 nights in Jan 2025

6/10 Okay

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds and rooms of this property were very nice. The concierge was very accommodating and the housekeeping staff were great. We chose a swim up suite, so we could enjoy the water and drinks while our 15 month old napped and went down early for bed. Our swim up was FREEZING, and had 0 sun exposure. There was no handle on the outside of the patio door, so nearly impossible to shut and reopen while our son napped. If we left the door cracked (so we could get back inside), we would get calls from the front desk, this waking our kiddo. Any bar was about a quarter mile from said swim up suite, making our plan to enjoy ourselves while our son napped impossible. The kids area was very isolated from everything else, so it was a big to do to take him over there for the 30 minutes or so he might be interested. Food was good at night, fairly limited during the day. Las dunas beach hut had terrible food and was the only place you didn’t have to get redressed and go sit down for (another big to do with a 15 month old). Sweet corner was a life saver for warm milk for our kid. The crib in the room was great, the rooms do get nice and dark for nap. Height chairs almost everywhere. Overall, a nice family resort, but could be improved upon. We won’t be returning
Stayed 6 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with a toddler - lots of fun stuff on site.
Stayed 7 nights in Jan 2025

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I honestly can’t say enough amazing things about this hotel, the staff and our experience. This is our second time coming (5 years ago was the last time) with our kids now 11 and 7. Both were exceptional stays. Many of the dishes during our stay were comparable to Michelin star meals. Everyone went out of their way to provide thoughtful and meaningful moments. Staff remembered my name and my kids faces. They were always friendly and welcoming. This is truly a luxury vacation, and was a discount for what I paid with respect to the quality and service I received. The kids have proclaimed our next vacation is here. I’m on board with it;)
Stayed 7 nights in Jan 2025

6/10 Okay

Jooyeon

Stayed 3 nights in Dec 2024

10/10 Excellent

Alexa Jade Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best resort we have ever stayed at near Cancun. The staff was attentive and quick with every request. There were various activities for kids/teens to keep busy. The only thing I would change is to have more inclusive activities, while there were lots of adults only activities and kids/teen activities there were not many activities to do together as a family. For example, the pool volleyball was adults only, and when our nearly 16 year old son wanted to join he couldn't. Which is fine, but we never got the option to play pool volleyball on the family pool side. It seems like the fun activities were reserved for adults only. Other than that, the resort was absolutely amazing, and we would definitely stay there again.
Stayed 4 nights in Jan 2025

10/10 Excellent

NARMIN

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the finest playa mujeres from 1/4/25-1/11/25 and absolutely loved every minute of it. The place was clean, safe, the staff including the waiters at all the dinning places, the cleaning staff, the staff at the beach, by the pool, each one of them was extremely kind, helpful, respectful and worked with a smile of their face. The only thing we would have liked would have been heated pools and hotter jaccuzzis. We will definetely be back!
Stayed 7 nights in Jan 2025

10/10 Excellent

Sean

Stayed 3 nights in Jan 2025

10/10 Excellent

JODI, Maple Grove

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly resort, yet still fun for the guests that don’t have children.
Stayed 5 nights in Jan 2025

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Antonios

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with very friendly staff that is always happy to help and provide service. Lots of dining options, with really good food, without the long lines and wait times that often plague all-inclusive resorts. Great bars and service as well. Beautiful beach with lots of sunbeds and shade. Our little one loved the activities at the Kids club and the staff was very friendly and accomodating. Overall one of the best hotels we have stayed.
Stayed 5 nights in Jan 2025

10/10 Excellent

Brent Wesley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort, staff and amenities was awesome. Exactly what we wanted and met and exceeded our expectations. Food and cocktails were luxuary. Kids amenities and kids water parks were amazing. The staff was exceptional. Night time entertainment was excellent as well. Highly recommend!
Stayed 5 nights in Jan 2025

8/10 Good

Savita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the bugs and waiting time for the restaurants it was a great resort.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jason

Stayed 6 nights in Jan 2025

10/10 Excellent

Karim Abdulaziz Abdulla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly courteous and went out of their way to be helpful and pleasant.
Stayed 7 nights in Jan 2025

8/10 Good

Begoña

Stayed 7 nights in Dec 2024

6/10 Okay

Devon

Liked: Property conditions & facilities
The room AC system malfunctioned and was fixed with a fungus smell. Room 5265. It was like twisting an arm and a leg to switch rooms. They masked the smell with spray and tried to convince me to stay in the same room until I talked to the manager. The new room AC was making a loud rattling noise #5373 when the fan was on high. I practically kept it low to minimize the noise to sleep. When the AC system is off, a cold draft still comes and feels the draft. Overall the place is beautiful but I didn't like their room. Staff can use more smiles when talking to clients. They do greet but seem mad. A hostess named Yarexy from Duke's restaurant should be an example of a greeting. She was by far the best friendly staff.
Stayed 5 nights in Jan 2025