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Finest Playa Mujeres by The Excellence Collection - All Inclusive

Where to?

Dates

May 2026

June 2026

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Spa pool
All-inclusive
Parking included

Explore the area

Vialidad Paseo Mujeres Mz 1, Lt 10 Sm 3, Playa Mujeres, Punta Sam, QROO, 77400

Place, Mujeres Beach
‪10 min walk‬
Place, Playa Mujeres Golf Club
‪4 min drive‬
Place, North Beach
‪46 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪51 min drive‬

Room options

Premium bedding, pillow-top beds, free minibar items, in-room safe

Junior Suite Spa Or Pool View

Excellent

72 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
Free Wi-Fi

Junior Swim-Up Suite

Exceptional

88 sq m
1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

Junior Suite With Private Pool

Excellent

144 sq m
Sleeps 4
1 King Bed
Free Wi-Fi

Family Suite

Exceptional

Garden view
88 sq m
2 bedrooms
Sleeps 5
1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed
Free Wi-Fi

Pool Family Suite

Excellent

158 sq m
2 bedrooms
Sleeps 5
1 King Bed and 2 Single Beds
Free Wi-Fi

Two-Story Rooftop Terrace Suite with Plunge Pool

Very good

149 sq m
1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

Finest Club Junior Suite Ocean View

Good

Ocean view
72 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free Wi-Fi

Finest Club Junior Swim-Up Suite

Good

Beach view
74 sq m
Sleeps 4
1 King Bed OR 2 Double Beds
Free Wi-Fi

Finest Club Family Suite

Ocean view
88 sq m
Sleeps 5
1 King Bed, 2 Large Single Beds and 1 Single Sofa Bed
Free Wi-Fi

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

Very good

Ocean view
144 sq m
Sleeps 4
1 King Bed OR 2 Double Beds
Free Wi-Fi

Excellence Club Junior Suite Ocean View

Excellent

Ocean view
72 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Excellence Club Junior Swim-up Suite

Wonderful

Beach view
72 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Exceptional

Ocean view
149 sq m
Sleeps 2
1 King Bed
Free Wi-Fi

Finest Club Junior Suite Pool View

72 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
Free Wi-Fi

Excellence Club Junior Suite Pool View

Exceptional

70 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

Wonderful

Sea view
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

Sleeps 4
1 King Bed OR 2 Double Beds
Free Wi-Fi

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

1 bedroom
Sleeps 4
1 King Bed
Free Wi-Fi

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

Sea view
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
Free Wi-Fi

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Exceptional

Sea view
Sleeps 2
1 King Bed
Free Wi-Fi

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Ocean view
Sleeps 4
1 King Bed
Free Wi-Fi

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Finest Playa Mujeres by The Excellence Collection - All Inclusive. You'll be within a 15-minute walk of Mujeres Beach and 2 km (1.2 mi) from Punta Sam Ferry Terminal. Highlights at this all-inclusive property include 12 restaurants, 10 outdoor swimming pools and a full-service spa. .A day of pampering at One Spa can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The fine-dining restaurant, Lizo, serves Mexican cuisine and is open for dinner. With 2 poolside bars and 16 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 14 hot tubs and free water park. Business amenities include a meeting room and a conference centre. Other amenities include a gym, an outdoor tennis court and a Turkish bath/hammam. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 5-property class Playa Mujeres property include Ultramar Ferry Puerto Juárez and Plaza Las Americas.

What's nearby

Mujeres Beach - 10 min walk - 0.8 km
Playa Mujeres Golf Club - 4 min drive - 2.8 km
North Beach - 46 min drive - 9.4 km
Punta Sur - 56 min drive - 15.0 km
Dolphin Discovery - 56 min drive - 15.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

‪Mike's Coffee - ‬7 min walk
‪The Press - ‬19 min walk
‪El Suspiro - ‬7 min drive
‪Twiggy - ‬19 min walk
‪Don Fernando Lobby Bar - ‬6 min drive

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Finest Playa Mujeres by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Finest Playa Mujeres by The Excellence Collection - All Inclusive, you can cool off in one of the 10 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 16 bars/lounges. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

450 guestrooms or units

4 levels

12 buildings

12 dining venues

2 bars by the pool

2 swim-up bars

16 bars or lounges

Built in 2015

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Terrace on the roof

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Coffee in lobby

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Tour and ticket information

Concierge

Wedding services available

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Smoking in designated areas

Bar on the beach

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers 450 accommodations with minibars (stocked with some free items) and minibars. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. 46-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

One Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.

Similar properties

Outdoor treatment area, sauna, hot tub, steam room

Pool
Spa pool
Breakfast included
All-inclusive

Property amenities

Internet

Available in all rooms: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Extended parking on site
Limited on-site valet and self parking

Food and drink

12 restaurants
16 bars/lounges
2 poolside bars
2 swim-up bars
A beach bar
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Brass
Le Petit Plaisir
Lizo
Shoji
The Market Kitchen

Things to do

10 outdoor pools
14 hot tubs
Beach volleyball
Children's pool
Fishing
Fitness classes
Free children's club
Free water park
Full-service spa
Golf driving range
Gym
Kayaking
Outdoor tennis court
Pilates classes
Playground
Scuba diving
Shopping
Snorkelling
Steam room
Tennis lessons
Wine tasting room
Yoga classes

Family friendly

10 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
Free water park access
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference centre
Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Rooftop terrace
Vegetable garden

Full-service spa

19 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Steam room
Swedish massages
Thalassotherapy
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
No lift

12 buildings
4 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Biodegradable drinking straws available
Built in 2015
Comprehensive recycling policy
Designated smoking areas
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic drinking straws
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Toothbrush and toothpaste
Towels provided

Entertainment

46-inch smart TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free minibar (limited items)

Cleaning products are eco-friendly
Composting
Desk
Energy-saving switches in guestrooms
Free international calls
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Excellence Group Hotel

Finest Excellence Group Hotel Playa Mujeres

Finest Playa Mujeres Excellence Group

Finest Playa Mujeres Excellence Group All inclusive

Finest Excellence Group All inclusive

Finest Excellence Group

Finest Playa Mujeres by Excellence Group

Finest Playa Mujeres by Excellence Group All inclusive

Finest Excellence Group All inclusive All-inclusive property

Finest Excellence Group inclu

Finest Playa Mujeres by The Excellence Collection All inclusive

Frequently asked questions

What is the cancellation policy at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yep, Finest Playa Mujeres by The Excellence Collection - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yep, Finest Playa Mujeres by The Excellence Collection - All Inclusive is a short 14-minute walk from Mujeres Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Yep, One Spa is available for guests. It has 14 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have a pool?

Finest Playa Mujeres by The Excellence Collection - All Inclusive has 10 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Finest Playa Mujeres by The Excellence Collection - All Inclusive features a private beach, 2 poolside bars and 10 outdoor pools. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Finest Playa Mujeres by The Excellence Collection - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Finest Playa Mujeres by The Excellence Collection - All Inclusive.

Is Finest Playa Mujeres by The Excellence Collection - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Finest Playa Mujeres by The Excellence Collection - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Relax with a coldie at the 2 poolside bars or 16 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?

There is a golf course next to Finest Playa Mujeres by The Excellence Collection - All Inclusive.

Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10 Excellent

Edward

14 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff, the rooms, the food and the atmosphere were absolutely fantastic! We are already booking for later this year.

Stayed 3 nights in Feb 2026

10/10 Excellent

Serge, Burlington

Travelled with family and small children

14 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

What a beautiful resort. Clean room, amazing landscaping, food was excellent and the staff pleasant and helpful. We will be back.

Stayed 7 nights in Feb 2026

10/10 Excellent

Melvin

13 Feb 2026

Stayed 4 nights in Feb 2026

10/10 Excellent

Holly Ann

Travelled with family

13 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything was absolutely perfect. The room was beautiful and spotless. The beach area was fantastic. The food was delicious. Every single member of the staff was so kind and welcoming. I could go on and on about how wonderful this resort was— the fabulous drinks, the yummy snacks everywhere, the fun nightly shows and music — but I’ll just say that literally everything was perfect for our relaxing getaway.

Stayed 8 nights in Jan 2026

10/10 Excellent

Kyle

13 Feb 2026

Stayed 1 night in Jan 2026

6/10 Okay

Tejal

Travelled with family

11 Feb 2026

Liked: Cleanliness, property conditions & facilities

I have been to better resorts. It felt very Americanized, I have never heard a Mexican resort play all English music it was awful. There was no pool side vibe no Spanish music at all, the washrooms had better music playing. The buffet felt like it was cutting cost and was not open for dinner. The rooms were great and the beach was beautiful. The food at the seafood place was amazing. The teppanyaki dinner show was lacking, I wouldn’t call that a show at all, 30 sec in the beginning and that was it. No pool side entertainment, games or fun atmosphere. We did the aqua classes, instructor was nice but could not change the music so there was no hype. It was odd trying to workout to Savage Garden. I expected more of these basic things for the price we paid.

Stayed 4 nights in Feb 2026

10/10 Excellent

Sheila R., Crowley

Travelled with partner

9 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Every single thing about this resort was absolutely fantastic. We are already in the recess of rebooking for a longer stay. The food, the rooms, the entertainment… perfect for us.

Stayed 2 nights in Feb 2026

8/10 Good

lindsey

Travelled with partner

7 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff were soo accommodating and nice. Very clean rooms! The food could have been better.

Stayed 3 nights in Jan 2026

8/10 Good

David Robert Raymond

Travelled with family and small children

6 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Very clean and spacious rooms. Staff were all amazing. Whole resort was spotless. There were a lot of activities for kids and adults. Unfortunately it was a cool week in Cancun and the pools were not heated.

Stayed 7 nights in Jan 2026

8/10 Good

Xin Ngor

6 Feb 2026

Stayed 2 nights in Feb 2026

2/10 Terrible

Adel Saleb

4 Feb 2026

Disliked: Cleanliness, amenities, property conditions & facilities

I booked 7 days package with Expedia, and because of arctic weather we missed the first two days. Thus we paid for 7 and only stayed for five days. The hotel is refusing to pay Expedia for those days.

Stayed 7 nights in Jan 2026

6/10 Okay

Masoud

Travelled with family, Travelled with family and small children

3 Feb 2026

Liked: Cleanliness, property conditions & facilities

The resort was clean until Sunday, but after that everything changed. The staff seemed tired and inattentive, and the overall cleanliness declined. The buffet was disappointing—very repetitive, with little to no variety—and since it’s essentially the only option for breakfast and lunch, that became frustrating quickly. Be prepared to be disappointed with the food. Dinner at the restaurants was just okay, nothing special. On top of that, the wait times were long: about 40 minutes to be seated and another 40 minutes for the food to arrive.

Stayed 6 nights in Jan 2026

4/10 Poor

Dusica

3 Feb 2026

Room had wear and tear. “Rooftop pool” was not a pool, but a jacuzzi. The paint was chipped in the tub and it was pretty gross. Lamp was beat up. They were doing construction on the room by us every day which made it not enjoyable to use. We had paint fumes, dust, and buzz saw noise. Bathroom had body hairs on trim (not ours). Daily cleaning of room was inconsistent - first few days we had enough towels, but second half, we did not receive replacement towels. Food was very mediocre and we had food poisoning halfway through the trip from most likely the Italian restaurant which really put a damper on everything. The main pool was closed multiple times due to people getting sick in it, which I’ve never experienced in a resort before and found it very alarming - maybe others had food poisoning? Excellence club was not worth it. Not really sure what special privileges we received. I will say the service at the beach was worse on the Excellence side compared to the Finest side. The beach was also not great and had a good bit of seaweed compared to neighboring properties. Common room bathrooms were not maintained in main lobby for towels to dry hands.

Stayed 6 nights in Jan 2026

8/10 Good

Pamela

2 Feb 2026

Rooms are very spacious. Well stocked fridge with drinks and snacks.

Stayed 7 nights in Jan 2026

6/10 Okay

Linda

1 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The resort was Okay. Clean, friendly staff and plenty things to do. The food, not so great. Make sure you bring your own bug spray and sun block if you don’t want to pay $27 in the resort gift shop.

Stayed 4 nights in Jan 2026

8/10 Good

Lisa Nicole

Travelled with family

1 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff is amazing! Only reason I'm giving it 4 stars was because the pools were freezing cold.

Stayed 7 nights in Jan 2026

10/10 Excellent

Tongtong

Travelled with partner

30 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Very good.

Stayed 4 nights in Jan 2026

10/10 Excellent

Samuel

30 Jan 2026

The service was excellent. The culture of the people that works there was great. It was very clean. Perfect for families and small children. Buffet was great and many a la carte restaurants available as well. The kids club was such

Stayed 5 nights in Jan 2026

10/10 Excellent

Sanguk, Flushing

30 Jan 2026

Great staffs

Stayed 5 nights in Jan 2026

10/10 Excellent

Michael

Travelled with family

30 Jan 2026

Liked: Cleanliness, staff & service, amenities

This was absolutely the perfect family stay. I have no negative things to say about the hotel, it is meticulously maintained, has excellent food and drinks, staff are nothing short of incredible, and we felt extremely well looked after. Thank you to Fernanda (gym), Isidro, Margarito and Osiel, amongst others for looking after us so well. We never usually return to the same area, but we would happily come back here in a heartbeat.

Stayed 11 nights in Jan 2026

2/10 Terrible

Amged

Travelled with family

29 Jan 2026

Disliked: Amenities

Check in was horrible,no open Buffet at dinner for no reason,staff was too short and it takes forever to get even water,poor food quality ,very expensive for no reason

Stayed 4 nights in Jan 2026

6/10 Okay

Julie

Travelled with family

29 Jan 2026

Very upset they said we owed more money! They said we only paid for 1 person vs 2, so we had to pay another $550. This is my 1st time using Expedia and not very happy! We were already there for a wedding and just wanted to extend trip. We had no hot water one day & no water at all the morning we were heading to airport!

Stayed 3 nights in Jan 2026

10/10 Excellent

Tricia

Travelled with family, Travelled with family and small children, Travelled with partner

29 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Clean room, beautiful beach, pools and bars everywhere

Stayed 7 nights in Jan 2026

10/10 Excellent

Junho, Flushing

Travelled with family

29 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great Staff

Stayed 5 nights in Jan 2026

10/10 Excellent

Sahil

29 Jan 2026

Good resort

Stayed 6 nights in Dec 2025

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Finest Playa Mujeres by The Excellence Collection - All Inclusive

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Reviews

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Room options

View all photos for Junior Suite Spa Or Pool View

Junior Suite Spa Or Pool View

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Junior Swim-Up Suite

View all photos for Junior Suite With Private Pool

Junior Suite With Private Pool

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Family Suite

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Pool Family Suite

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Two-Story Rooftop Terrace Suite with Plunge Pool

View all photos for Finest Club Junior Suite Ocean View

Finest Club Junior Suite Ocean View

View all photos for Finest Club Junior Swim-Up Suite

Finest Club Junior Swim-Up Suite

View all photos for Finest Club Family Suite

Finest Club Family Suite

View all photos for Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

Finest Club Two-Story Rooftop Terrace Suite with Plunge Pool

View all photos for Excellence Club Junior Suite Ocean View

Excellence Club Junior Suite Ocean View

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Excellence Club Junior Swim-up Suite

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool

View all photos for Finest Club Junior Suite Pool View

Finest Club Junior Suite Pool View

View all photos for Excellence Club Junior Suite Pool View

Excellence Club Junior Suite Pool View

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE POOL VIEW

View all photos for FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

FREE UPGRADE TO TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE OCEAN VIEW

View all photos for Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

Free Upgrade To Excellence Club Two-Story Rooftop Terrace Suite With Punge Pool

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

About the area

Punta Sam

What's nearby

Getting around

Restaurants

About this property

Finest Playa Mujeres by The Excellence Collection - All Inclusive

Similar properties

Majestic Elegance Costa Mujeres – All Inclusive

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

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Room amenities

Bedroom

Bathroom

Entertainment

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