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Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Photo gallery for Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Property video
A balcony with wicker furniture, a blue bag, and a view of the ocean.
Family Selection Loft Suite
A hotel room with a large bed, a bathroom with a bathtub, a seating area with a chair and table, and a view of the ocean.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$573
includes taxes & fees
31 Aug - 1 Sept

Explore the area

View map
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪10 min drive‬
  • Place, Langosta Beach
    ‪43 min drive‬
  • Place, North Beach
    ‪60 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Family Selection Junior Suite

A balcony with a view of a pool, palm trees, and a brick wall.

Family Selection Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • Resort view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a desk, a TV, and a view of the outside.

Room

  • 62 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed or 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a desk, a TV, and a view of the outside.

Room

  • 62 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room

A modern hotel room with a large bed, a desk, a chair, and a view of the ocean.

Room

  • 98 sq m
  • Sleeps 1
  • 1 Double Sofa Bed and 2 Double Beds or 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Ocean View

A balcony with wicker furniture, a table with a drink and book, and a view of a pool and palm trees.

Family Selection Junior Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Panoramic Ocean View

A balcony with wicker furniture, a blue bag, and a view of the ocean.

Family Selection Junior Suite Panoramic Ocean View

8.0 out of 10
Very good
(4 reviews)
  • Partial ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Pool Access

A hotel patio with wicker furniture, a table with cups, and a view of the hotel building and palm trees.

Family Selection Junior Suite Pool Access

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Loft Suite Jacuzzi Terrace

A modern hotel room with a large window offering a view of the ocean, a sitting area with chairs and a table, and a kitchenette with a coffee machine.

Family Selection Loft Suite Jacuzzi Terrace

  • Resort view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View

A hotel room with a large bed, a bathroom with a bathtub, a seating area with a chair and table, and a view of the ocean.

Family Selection Loft Suite Jacuzzi Terrace Ocean View

  • Ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Single Use

A balcony with a view of a pool, palm trees, and a brick wall.

Family Selection Junior Suite Single Use

  • Resort view
  • 66 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Ocean View Single Use

A balcony with wicker furniture, a table with a drink and book, and a view of a pool and palm trees.

Family Selection Junior Suite Ocean View Single Use

  • Partial ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Panoramic Ocean View Single Use

A balcony with wicker furniture, a blue bag, and a view of the ocean.

Family Selection Junior Suite Panoramic Ocean View Single Use

  • Partial ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Junior Suite Pool Access Single Use

A hotel patio with wicker furniture, a table with cups, and a view of the hotel building and palm trees.

Family Selection Junior Suite Pool Access Single Use

  • 66 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Single Use

A modern hotel room with a large window offering a view of the ocean, a sitting area with chairs and a table, and a kitchenette with a coffee machine.

Family Selection Loft Suite Jacuzzi Terrace Single Use

  • Resort view
  • 99 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View Single Use

A hotel room with a large bed, a bathroom with a bathtub, a seating area with a chair and table, and a view of the ocean.

Family Selection Loft Suite Jacuzzi Terrace Ocean View Single Use

  • Partial ocean view
  • 99 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive. You'll be 3 km (1.9 mi) from Mujeres Beach and 10.8 km (6.7 mi) from Garrafon Natural Reef Park. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Enjoy the 8 outdoor tennis courts, free water park and free kids' club plus access to aerobics classes. 10710 square feet (995 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a sauna. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 5-property class Costa Mujeres Resort Strip property include Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center.
View more Resorts in Costa MujeresOpens in a new window

What's nearby

  • Playa Mujeres Golf Club - 10 min drive - 1.5 km
  • Puerto Cancun Marina Town Center - 34 min drive - 16.9 km
  • Playa Tortugas - 41 min drive - 20.8 km
  • Langosta Beach - 43 min drive - 22.1 km
  • North Beach - 60 min drive - 13.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬18 min walk
  • ‪Isla Blanca - ‬9 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Xtra Time - ‬11 min walk
  • ‪Capricho - ‬7 min walk

About this property

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 4 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and 12 meeting rooms are available. Event space at this property measures 10710 square feet (995 square metres) and includes a conference centre. A children's pool, a health club, and a sauna are also featured at the luxury Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive. You'll have access to the outdoor pool at a partner property. Self parking is free.

This Mediterranean Costa Mujeres property is smoke free.

  • 180 guestrooms or units
  • 3 levels
  • 2 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers 180 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature memory foam mattresses. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

View from room
Grand Palladium Select Costa Mujeres - All Inclusive
Costa Mujeres Resort Strip
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,003 reviews
The price is AU$476
includes taxes & fees
31 Aug - 1 Sept
Grand Palladium Select Costa Mujeres - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 2 poolside bars
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar near toilet
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Frequently asked questions

What is the cancellation policy at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

As of 4 Aug 2026, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive on 31 Aug 2026 start from AU$573, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive has a free self car park.

Are there any beaches close to Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

The closest beach to Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is North Beach (6.7 km).

Is there a spa on site at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, there is an onsite spa at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and memory foam beds.

What makes Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive.

Is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

No, Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 4 lounge bars, and grab a meal at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive's 8 restaurants.

What time are check-in & check-out at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

There is a golf course next to Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive.

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 101 out of 168 reviews
Rating 8 - Good. 33 out of 168 reviews
Rating 6 - Okay. 15 out of 168 reviews
Rating 4 - Poor. 13 out of 168 reviews
Rating 2 - Terrible. 6 out of 168 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, extremely helpful staff. Everything my family wanted. Amazing food and beaches that were totally rock-free.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families with little kids. Good food and service. Beautiful scenery.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Julian

Liked: Staff & service, amenities, property conditions & facilities
Amazing staff, beautiful resort, tons of entertainment nightly, food was above average. Beach had no sargassum and swimmable water. Cannot find a reason of any complaints. We definitely would love to come back again.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Zachary

Liked: Cleanliness, amenities, property conditions & facilities
Amazing. Perfect resort with excelled service.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort had everything we were looking for and more! The staff couldn’t be more courteous and helpful. The facilities are extremely clean, well designed and brand new. The rooms are spacious and comfortable. The food was excellent. Pools all amazing, beach superb!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
Our room was great! We had a wonderful vacation and our butler Alejandro was so helpful. We loved the atmosphere, the teens club was great, and the beach is beautiful! I would love to come back and it was very hard to leave!
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this resort. Our group had one adult and two kids with Celiac disease, and the staff was really accommodating about showing us what we could eat and making special gluten free food for the kids. The resort was beautiful and the staff was very helpful and friendly. We had a jacuzzi loft suite in building 12 and it was HUGE. The butlers in building 12 were great. No complaints.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

yaremis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is one of the best hotels I have been. I love everything about it. It is a perfect place for a family and friends trip o if you want to travel without kids as well. Is a really peaceful and fun place at the same time. The staff is amazing, kind and friendly. I always stay at the family selection building and they have a lot of fun activities for the kids. In the play room you can find , Camilla , rosy , Olga … really sweet girls that loves kids Armando , Miguel , Elias , I hope I am not forgetting anyone. The staff at the family selection lobby made our check in very smooth and helped us with everything that we requested. The amenities are great, the beach beautiful and their food was excellent. The chic cabaret is a show that you must not miss. I will always come back to this place
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel has very nice green areas, they have some nice presents for the kids. The food and drinks could be better
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

LUIS

Liked: Cleanliness, amenities, property conditions & facilities
Great place for families, perfect for family reunions.
Stayed 7 nights in May 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place, luxurious, clean, safe.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! We were not able to try all the restaurant due to not having reservations open but we got to try The Japanese restaurant and the Nest. Our favorite restaurant was the Nest, Captain Armando and his crew were awesome! We had dinner there twice. Nicky at the kids club was great at keeping the kids entertained while the adults enjoy dinner. Maria at the pool was great with the kids. The pool waiters : Uriel, Julio, Carlos and other were also great. Facility is very nice and well kept. Buffet was also great with plenty of options.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Romal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking resort with excellent staff
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Tarek

Liked: Cleanliness, amenities, property conditions & facilities
the room was spotless and staff was courteous, 24 hours room service
Stayed 6 nights in Oct 2025
Verified review

8/10 Good

Karthic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time staying for our second time. It was an extremely busy week so at times service lacked but we communicated when we weren’t happy and the team helped to better the service for the rest of the trip!
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience !
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Ryutaro

Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly but there were not enough staff at the front desk when I arrived. Even though around 4pm and only 1 family was there, we waited more than 30 minutes. Butlers were also friendly but often not available. Room was clean but housecleaning was not perfect e.g. no cleaning until 3pm, towels were missing, and the minibar wasn’t properly restocked.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is gorgeous, along with great staff and amenities. The property is quite large, but they provide plenty of easy transportation around to save you from all the walking.
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I enjoyed the stay.
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy Grand Palladium resorts.
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The resort, food and service was incredible. But we feel we were sold a false bill.of goods regarding dinner reservations, even with Family Selection status. Many restaurants closed throughput the week and we had to continually go up the 'chain' just to get ar eservation, only to find the restaurants were never at full capacity. It's too bad, if the restaurant situation was fixed it would have exceeded my expectations, but given the hassle we don't plan on going back.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property enjoyed our stay. Kids loved the tennis program.
Stayed 9 nights in Jul 2024
Verified review

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's peaceful and quiet, beautiful, pristine, not too crowded, close to the beach we love our room its panoramic ocean view, great staff great food
Stayed 5 nights in Feb 2024
Verified review

6/10 Okay

Adam R

Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here 5 times over the last 5 years and generally service and quality has declined. Spa is amazing, most or the staff are friendly and attentive however our butlers were unresponsive and not helpful the first few days, our room was not cleaned by housekeeping more than once, quality of food has declined.
Stayed 8 nights in Nov 2025

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