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Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Family Selection Loft Suite
Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE
Minibar
Memory-foam beds, free minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included
  • Free Wi-Fi
The current price is AU$1,171
includes taxes & fees
10 Feb - 11 Feb

Explore the area

View map
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪19 min walk‬
  • Place, Mujeres Beach
    ‪8 min drive‬
  • Place, North Beach
    ‪55 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪47 min drive‬

Room options

View all photos for Family Selection Junior Suite Beachside - 2 KIDS FREE

Family Selection Junior Suite Beachside - 2 KIDS FREE

Family Selection Junior Suite Beachside - 2 KIDS FREE

8.0 out of 10
Very good
(4 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • Resort view
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite Superior

Memory-foam beds, free minibar, in-room safe, desk

Suite Superior

  • 62 sq m
  • Sleeps 4

View all photos for Suite Superior

Memory-foam beds, free minibar, in-room safe, desk

Suite Superior

  • 62 sq m
  • Sleeps 1

View all photos for Suite Superior

Memory-foam beds, free minibar, in-room safe, desk

Suite Superior

  • 62 sq m
  • Sleeps 3

View all photos for Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • Partial ocean view
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

Memory-foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

7.4 out of 10
Good
(3 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • Partial ocean view
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite Superior

Memory-foam beds, free minibar, in-room safe, desk

Suite Superior

  • 62 sq m
  • Sleeps 2

View all photos for Family Selection Junior Suite Pool Access Beachside

Family Selection Junior Suite Pool Access Beachside | View from room

Family Selection Junior Suite Pool Access Beachside

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Selection Loft Suite Jacuzzi Terrace

Family Selection Loft Suite Jacuzzi Terrace | Living area

Family Selection Loft Suite Jacuzzi Terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • Resort view
  • 99 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View

Memory-foam beds, free minibar, in-room safe, desk

Family Selection Loft Suite Jacuzzi Terrace Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
  • Ocean view
  • 99 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed

About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive. You'll be 3 km (1.9 mi) from Mujeres Beach and 10.8 km (6.7 mi) from Garrafon Natural Reef Park. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 8 outdoor tennis courts and free water park. 10710 square feet (995 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a sauna. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 5-property class Costa Mujeres property include Ultramar Ferry Puerto Juárez and Puerto Cancun Marina Town Center.

What's nearby

  • Playa Mujeres Golf Club - 19 min walk - 1.7 km
  • Mujeres Beach - 8 min drive - 2.8 km
  • Ultramar Ferry Puerto Juárez - 16 min drive - 11.7 km
  • North Beach - 55 min drive - 13.6 km
  • Dolphin Discovery - 58 min drive - 16.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬18 min walk
  • ‪Velvet - ‬17 min walk
  • ‪Isla Blanca - ‬9 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive

About this property

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and cabanas (surcharge). At Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 5-star Costa Mujeres property is smoke free.

  • 180 guestrooms or units
  • 3 levels
  • 2 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 4 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers 180 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. This accommodation offers separate dining areas. Beds feature memory foam mattresses. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Junior Suite Beachside | View from room
Grand Palladium Select Costa Mujeres - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 1,000 reviews
The price is AU$781
includes taxes & fees
1 Mar - 2 Mar
Grand Palladium Select Costa Mujeres - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 2 poolside bars
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar near toilet
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Frequently asked questions

What is the cancellation policy at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

As of 4 Feb 2026, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive on 10 Feb 2026 start from AU$1,165.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive has a free self car park.

Are there any beaches close to Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

The closest beach to Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is North Beach (6.7 km).

Is there a spa on site at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, there is an onsite spa at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and memory foam beds.

What makes Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive.

Is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

No, Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 4 lounge bars, and grab a meal at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive's 8 restaurants.

What time are check-in & check-out at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

There is a golf course next to Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive.

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 77 out of 129 reviews
Rating 8 - Good. 27 out of 129 reviews
Rating 6 - Okay. 11 out of 129 reviews
Rating 4 - Poor. 8 out of 129 reviews
Rating 2 - Terrible. 6 out of 129 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Tarek, Chilliwack

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
the room was spotless and staff was courteous, 24 hours room service
Stayed 6 nights in Oct 2025

10/10 Excellent

Teresa, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel installations, nice beach, and great staff! For a “5” stars hotel the “Isla Blanca” restaurant was a disappointment. The food temperature was always cold, raw meats and rude grill stations staff. The service at the beach was lacking. “The Nest” restaurant was a real treat with lobster and great service from Armando and Alfredo. We had a beautiful room with a gorgeous panoramic view with lots of treats upon our arrival, premium drinks and a butler who booked our dinners. I highly recommend the family selection if you are travelling with children.
Stayed 7 nights in Oct 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience !
Stayed 3 nights in Oct 2025

8/10 Good

Mary Rose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Second Stay - Some Highs, Some Lows We travel in groups, so it isn't easy to find a resort that offers something for everyone. This was our second visit to Family Selection at Grand Palladium Costa Mujeres—last year was fantastic & we returned hoping for the same experience. While many things were still great, this stay had a few hiccups. As always, Rafa nadal tennis coaches (Hugo & Francisco) were fantastic and their team was organized when it came to lessons and court bookings. Rooms were clean and beds comfortable. Housekeeping was flexible with timing & kept the room well-stocked. Lows: Issues at check-in as our Expedia Gold VIP Access benefits weren't recognized until we escalated. Last time we were warmly greeted with an instant upgrade and a surprise dessert tray on our final meal. We finally got it sorted out but it makes us question if future stays will be as difficult. Black+White flooded & our kids were disappointed there were no alternative teen activities/venues all week. Shuttles seemed reduced, skipping stops & hard to rely on. Highs: Butlers Luis/Cesar were excellent and truly redeemed the experience for us. Great service at the mexican restaurant and teppanyaki grill. We were able to enjoy the TRS options this time - La Boheme being our favourite for food and service. Poolside service was solid, and when one of us got sick, the on-site doctor was helpful. Tips for future travellers: BYO bug spray & OTC meds. Gift shop charges $36 USD for tylenol.
Stayed 7 nights in Sep 2025

10/10 Excellent

mireya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

yaremis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De todas las veces que hemos visitado México y que han sido muchas, este es el hotel más completo y más acogedor que hemos visto. El mejor servicio , amabilidad, limpieza, la comida , las actividades para los adultos y niños. Los detalles de todos los empleados, desde los restaurantes hasta los mayordomos……. Los chicos de los bares , Miguel , yosbany, Hugo de la piscina. el capitán armando , las chicas que ayudan en el kids club Amy , sandy … el chef Elías , los camareros Mauricio , Arturo. Los mayodormos , Eduardo , Alexander y Karime. Sorry que No me acuerdo todos los nombres pero todos fueron muy especiales con nuestra familia. Les recomiendo mucho el cabaret the chic. Que talentosos todos sus artistas. Es nuestra 4 visita a su hotel y no nos hemos marchado aún y ya estamos coordinando nuestra próxima visita. Ojalá sea pronto. Apreciamos mucho sus atenciones para con nosotros.
Stayed 3 nights in Aug 2025

10/10 Excellent

Milagros

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place, luxurious, clean, safe.
Stayed 4 nights in Aug 2025

6/10 Okay

Keeley

Stayed 4 nights in Jul 2025

10/10 Excellent

Lindsey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is gorgeous, along with great staff and amenities. The property is quite large, but they provide plenty of easy transportation around to save you from all the walking.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tu Nhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Tu-Vy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, excellent service everywhere you go. Very clean and safe. Food options at the pool were just okay. Reservations at restaurants need to be made at check in or else you may not land a seat. Important to note: this resort is large and in order to get around, you will need to take golf carts. Walking is not impossible but with the heat and little kids, golf carts were the way to get around. Sometimes they come quick and sometimes there is a bit of a wait. Wish we were given a map at check in so we know where everything is at. We got by with asking a lot of questions and knowing general areas of where we wanted to go. The butler service was great. They are fast; attentive and really try their best to meet your needs. No request is too odd! Javier the resort manager met us and ensured our needs were taken care of. Great service! Overall would recommend this resort.
Stayed 4 nights in Jul 2025

10/10 Excellent

Chi Ling

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time at this resort! Before arrival, I had sent an email the FS butler team regarding wishlist and had done research on FB groups on this. Upon arrival, they did not disappoint. We were welcome into our room with lovely gifts for our kids, fruits and desserts on the table. Also, the provided many amenities for our kids that's tailored for kids. Both the Kids Club were great! Being able to drop the kids off at the main Kids Club was great. They had a great time. The FS Kids Club was also wonderful giving us the option to drop them off during the evening so we can go to one of the restaurant in TRS. The staff at both Kids Club were terrific! They kept the kids engaged and led each activities so well. Cheers to the Kids Club staff at both the FS and main Kids Club. The butler team was amazing too. Their service was wonderful and all the requests we had were done for us. The only thing we didn't get every night was the turndown service. It didn't bother me but I did request for it on two different nights and we didn't get it nightly. All dinner reservations were made by the butler team and they would suggest how best to fit all the restaurant we want to try during our stay. A la carte restaurants were all wonderful! Their food quality and service was great. The buffets in general was acceptable. Food quality not as good compared to the a la carte restaurant. It wasn't bad but I expected better food quality and choices.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jacqueline

Stayed 1 night in Jun 2025

10/10 Excellent

Jagdish

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Frida and Emanuel our Butler were amazing. The last night we were there they set up a bubble bath for my kids. The Nest restaurant was our favorite! They cook food right in front of you. The beach is a little far out especially for guests not staying on the Family side. The carts can be a little more frequent and should have a bell specially for night. The boat could also run a little more frequent.
Stayed 4 nights in Jun 2025

8/10 Good

Angelica

Stayed 5 nights in May 2025

8/10 Good

Tatyana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice anywhere we went: pool, restaurants, shoppes. Check in/out was pretty quick with no issues. We stayed at the family selection section. Rooms were decent. Not fancy but had all the necessities. These rooms came with a personal butler but honestly the butler was not useful. We’ve asked for a few things such as extra blanket and extra supplies for coffee they were not provided. The resort is beautiful but everything is spread out too far. It’s either you have to walk a mile to get to a coffee shop or restaurants or have to wait for a transport cart. During morning and dinner time, wait time can be 10-15 minutes., so by that time it’s quicker to walk. The pools were clean and nice. The beach area was nice and clean.
Stayed 5 nights in May 2025

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for families, perfect for family reunions.
Stayed 7 nights in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and the grounds are beautiful. There are food and drink options for everyone! I would recommend Family Selection as they go above and beyond to make vacation amazing for the kids. Special shout out to Victor (our Butler) and Ricardo at the Es Niu bar.
Stayed 7 nights in May 2025

10/10 Excellent

CENGIS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in May 2025

10/10 Excellent

Romal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking resort with excellent staff
Stayed 4 nights in Apr 2025

8/10 Good

Eric Ying-Wai

Stayed 7 nights in Apr 2025

8/10 Good

Luz Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025