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Grand Palladium Select Costa Mujeres - All Inclusive

Where to?

Dates

May 2026

10

June 2026

Junior Suite Beachside | View from room

Property video

Free minibar, in-room safe, desk, blackout curtains

8 restaurants, breakfast, lunch served; local and international cuisine

Free minibar, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Spa
Parking included
Free Wi-Fi

includes taxes & fees

18 May - 19 May

Explore the area

Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440

Place, Playa Mujeres Golf Club
‪4 min drive‬
Place, Mujeres Beach
‪7 min drive‬
Place, North Beach
‪55 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪60 min drive‬

Room options

Free minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

Excellent

Garden view
66 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

View from room

Family Selection Junior Suite Beachside

Exceptional

Garden view
66 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View Single Use

Exceptional

Lake view
66 sq m
1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Junior Suite Poolside

Wonderful

Garden view
66 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

View from room

Junior Suite Poolside Ocean View

Very good

Ocean view
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Family Selection Junior Suite Beachside Ocean View

Exceptional

Partial ocean view
66 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Family Selection Junior Suite Beachside Panoramic Ocean View

Exceptional

Ocean view
66 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Junior Suite Pool Access

66 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Loft Suite Jacuzzi Terrace

Loft Suite Jacuzzi Terrace

Garden view
100 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Family Selection Junior Suite Pool Access Beachside

Family Selection Junior Suite Pool Access Beachside

66 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Family Selection Loft Suite Jacuzzi Terrace

Garden view
99 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Family Selection Loft Suite Jacuzzi Terrace Ocean View

Sea view
99 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Junior Suite Pool Access Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Junior Suite Poolside Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

View from room

Junior Suite Poolside Ocean View Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

View from room

Loft Suite Jacuzzi Terrace Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

View from room

Family Selection Junior Suite Beachside Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

View from room

Family Selection Junior Suite Pool Access Beachside Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

View from room

Family Selection Junior Suite Beachside Ocean View Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Family Selection Junior Suite Beachside Panoramic Ocean View Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Family Selection Loft Suite Jacuzzi Terrace Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Free minibar, in-room safe, desk, blackout curtains

Family Selection Loft Suite Jacuzzi Terrace Ocean View Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Free Wi-Fi

Poolside Junior Suite

Sleeps 3
Free Wi-Fi

Family Selection Junior Suite Beachside

Sleeps 3
Free Wi-Fi

Junior Suite With Garden View

Sleeps 3
Free Wi-Fi

Junior Suite Poolside Ocean View

Sleeps 1
Free Wi-Fi

Family Selection Junior Suite Beachside Panoramic Ocean View

Sleeps 3
Free Wi-Fi

Family Selection Junior Suite Beachside Ocean View

Sleeps 1
Free Wi-Fi

Loft Suite Jacuzzi Terrace

Sleeps 3
Free Wi-Fi

Family Selection Loft Suite Jacuzzi Terrace

Sleeps 1
Free Wi-Fi

Family Selection Loft Suite Jacuzzi Terrace Ocean View

Sleeps 1
Free Wi-Fi

Family Selection Junior Suite Pool Access Beachside

Sleeps 3
Free Wi-Fi

Junior Suite with Pool Access

Sleeps 2
Free Wi-Fi

About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at Grand Palladium Select Costa Mujeres - All Inclusive. You'll be 11.1 km (6.9 mi) from Ultramar Ferry Puerto Juárez and 15.3 km (9.5 mi) from Plaza 28. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The buffet restaurant, Isla Blanca (ShowCooking), serves local and international cuisine and is open for breakfast, lunch and dinner. With 10 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 8 outdoor tennis courts and free water park. 10710 square feet (995 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights in the region of this 5-property class Costa Mujeres Resort Strip property include North Beach and Cancun Underwater Museum.

What's nearby

Playa Mujeres Golf Club - 4 min drive - 1.8 km
Mujeres Beach - 7 min drive - 2.9 km
Plaza 28 - 27 min drive - 17.3 km
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 45 min drive - 26.6 km
North Beach - 55 min drive - 14.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

‪Kulinarium Riu Latino - ‬19 min walk
‪Isla Blanca - ‬7 min walk
‪Velvet - ‬19 min walk
‪Flavors - ‬5 min drive
‪Xtra Time - ‬10 min walk

About this property

Grand Palladium Select Costa Mujeres - All Inclusive

Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Grand Palladium Select Costa Mujeres - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free.

This 5-star Costa Mujeres property is smoke free.

493 guestrooms or units

3 levels

6 buildings

8 dining venues

10 bars or lounges

10710 sq ft of conference space

995 sq. m of conference space

Built in 2018

Buffet breakfast (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Corner/local shop

Terrace

Garden

Gift shop

Beauty salon

ATM

Bellhop

Lift

No smoking on site

Bar on the beach

Bar by the pool

Swim-up bar

Grand Palladium Select Costa Mujeres - All Inclusive offers 493 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. 55-inch Smart televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Similar properties

Outdoor treatment area, sauna, hot tub, steam room

Pool
Spa pool
Breakfast included
All-inclusive

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Pool
Breakfast included
All-inclusive
Spa

includes taxes & fees

17 May - 18 May

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free covered self parking on site
Free covered valet parking on site
Limited on-site valet and self parking
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
10 bars/lounges
8 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Chang Thai (Thai Cuisine)
El Dorado (Steak House)
Isla Blanca (ShowCooking)
Portofino (Italian)
Sumptuori (Japanese)

Things to do

18-hole adjacent golf course
3 outdoor pools
8 outdoor tennis courts
Arcade/game room
Archery
Beach volleyball
Billiards/pool table
Children's pool
Concerts/live shows
Evening entertainment
Fitness classes
Free beach club
Free children's club
Free water park
Full-service spa
Games
Health club
Pilates classes
Playground
Sauna
Steam room
Tennis lessons
Water sports equipment
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Baby toys
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
Grocery/convenience store
In-room babysitting
In-room cot
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Soundproofed rooms
Trampoline

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

12 meeting rooms
Business centre
Conference centre (10,710 square foot of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathtub
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

More

3 floors
6 buildings
Art Deco architecture
Banquet hall
Built in 2018
Lifeguards
Mosquito nets
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Jetted bathtub
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Entertainment

55-inch smart TV with cable channels
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Free stocked minibar
Restaurant dining guides

More

Air conditioning
Desk
Iron/ironing board
Phone
Safe
Separate sitting area
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Service fee: MXN 380

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector and a security system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

Pool access available from 8 AM to 8 PM
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive

Grand Palladium Costa Mujeres Resort Spa All Inclusive

Grand Palladium Costa Mujeres Resort All Inclusive

Grand Palladium Costa Mujeres All Inclusive

Grand Palladium Costa Mujeres Resort Spa All Inclusive

Grand Palladium Resort All Inclusive

Grand Palladium All Inclusive

Grand Palladium All Inclusive

Frequently asked questions

What is the cancellation policy at Grand Palladium Select Costa Mujeres - All Inclusive?

Grand Palladium Select Costa Mujeres - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Select Costa Mujeres - All Inclusive?

As of 10 May 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Select Costa Mujeres - All Inclusive on 18 May 2026 start from AU$664, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, Grand Palladium Select Costa Mujeres - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Palladium Select Costa Mujeres - All Inclusive?

The closest beach to Grand Palladium Select Costa Mujeres - All Inclusive is Playa del Carmen Main Beach (75.9 km).

Is there a spa on site at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, there is an onsite spa at Grand Palladium Select Costa Mujeres - All Inclusive. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Grand Palladium Select Costa Mujeres - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8 AM to 8 PM.

What luxury perks are available at Grand Palladium Select Costa Mujeres - All Inclusive?

Grand Palladium Select Costa Mujeres - All Inclusive features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Grand Palladium Select Costa Mujeres - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Select Costa Mujeres - All Inclusive.

Is Grand Palladium Select Costa Mujeres - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Palladium Select Costa Mujeres - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Select Costa Mujeres - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Select Costa Mujeres - All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Select Costa Mujeres - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Select Costa Mujeres - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Palladium Select Costa Mujeres - All Inclusive?

There is a golf course next to Grand Palladium Select Costa Mujeres - All Inclusive.

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

10/10 Excellent

Banvir

Travelled with partner

8 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff were amazing, upon check in we were given complimentary access to the TRS side. Maria with the concierge helped us as well and was able to book tennis and restaurants, she was very helpful. We will be returning!

Stayed 4 nights in Feb 2026

10/10 Excellent

Angela

Travelled with group

8 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was fantastic. The staff was awesome. The bartenders at the pool were phenomenal. The resort is beautiful!

Our room

Lobby bar

Pool

Stayed 7 nights in Feb 2026

8/10 Good

Kateryna

7 Feb 2026

Room was great! Receptionist was very welcoming! However staff at the resort not as much.

Stayed 7 nights in Dec 2025

10/10 Excellent

kaitlin

Travelled with family

6 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Yes!!

Stayed 1 night in Feb 2026

8/10 Good

Rachael

6 Feb 2026

Liked: Cleanliness, staff & service, amenities

We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star. Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay. Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre. We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology. Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort. The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)

Stayed 11 nights in Jan 2026

2/10 Terrible

ARNOLD

5 Feb 2026

Stayed 1 night in Feb 2026

2/10 Terrible

Ayde

29 Jan 2026

Stayed 2 nights in Nov 2025

10/10 Excellent

Samy, Cary

Travelled with family

27 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great experience Beautiful resort Nice staff Beautiful beach and multiple pools Great food

Stayed 7 nights in Jan 2026

10/10 Excellent

Elise June McNaughton

Travelled with family, Travelled with partner

26 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

We had a very warm welcome by the staff and in our room. Room was clean and comfortable. Staff was very helpful. For example, we had issues with our 3rd party airport shuttle and Brando assisted with securing a different ride.

Stayed 6 nights in Jan 2026

6/10 Okay

Susan

Travelled with family

21 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was probably the worst food i have had at an all inclusive. What a disservice to your employees. They all do an excellent job and then people will not come back because your food was so terrible. 5 star hotel with 2 star food

Stayed 5 nights in Jan 2026

10/10 Excellent

Eric

20 Jan 2026

Stayed 1 night in Jan 2026

8/10 Good

Judith

Travelled with partner

12 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is beautiful and well maintained; the room was lovely and we enjoyed the balcony. The beach is gorgeous and great for walking. The activities were enjoyable. The staff was friendly. I disliked the loud music that was piped in everywhere except the beach. While it’s an all inclusive resort make sure to bring plenty of small bills for tips.

A view of the beautiful beach!

Stayed 6 nights in Jan 2026

6/10 Okay

Alexandra, St. Louis Park

Travelled with family

10 Jan 2026

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

Food was below average, cold and not filled frequently for all meals

Stayed 7 nights in Dec 2025

6/10 Okay

Zona

8 Jan 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Marie Pier

Travelled with family

6 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

C est vraiment le meilleur hotel que j ai fais au Mexique! Pour en avoir fais plusieurs je recommande. Nous etions une famille de 6 2 adultes et 4 enfants et nous avons pris les chambres reguliere. La nourriture, les piscines tout etait wow.

Stayed 5 nights in Jan 2026

8/10 Good

Jessica

Travelled with family and small children

6 Jan 2026

Liked: Staff & service, amenities, property conditions & facilities

Breakfast was fresh and there were many options in the main buffet.

Stayed 6 nights in Dec 2025

10/10 Excellent

Jaime

Travelled with family

4 Jan 2026

Liked: Staff & service, amenities, property conditions & facilities

Overall everything was decent! Food was decent but very kid friendly. Definitely not a couple trip but more of a family. Maria was texting us through WhatsApp and made life much easier for our group! She was the best!! 10/10 for her service!

Stayed 4 nights in Dec 2025

10/10 Excellent

harvey

Travelled with partner

2 Jan 2026

Liked: Cleanliness

5 star in every respect resort. We had great service especially our concierge. Maria Dorantes was our concierge she arranged prior to our visit restaurant reservations, a room upgrade and transportation to the hotel from the airport. Maria was an enormous part of our wonderful experience. We will definitely return.

Stayed 4 nights in Dec 2025

10/10 Excellent

Dennis

Travelled with family

1 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Our VIP Concierge (Maria) Grand Palladium was very responsive and helpful in arranging nightly dinner reservations for our large family group.

Stayed 5 nights in Dec 2025

8/10 Good

Asma

30 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room was great, excellent view. I loved that there was always something to do regardless of the time of day. The trip was extra special because I had exclusive access to an Expedia staff member on WhatsApp. Maria was so helpful and checked in on me, made sure I had my dinner reservations confirmed. My only concern was that housekeeping staff entered my room twice, despite telling them in person and having the do not disturb sign on both days. I had no valuables so didn't think much about it, but something to keep in mind when leaving the room.

Stayed 3 nights in Dec 2025

6/10 Okay

Janna, Staten Island

Travelled with family and small children

28 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For he price paid totally not worth it.

Stayed 9 nights in Dec 2025

6/10 Okay

Jhosye Patricio

28 Dec 2025

Liked: Cleanliness, staff & service

Pros: Beautiful, well-maintained hotel. The rooms were spacious and comfortable. Most of the staff were professional, friendly, and helpful. The à la carte restaurants were just okay. The beach was nice. Cons: We tried to make dinner reservations in advance but were unable to get the restaurants or times we requested. Be aware that if you don’t have reservations for the à la carte restaurants, you will have to eat at the buffet, which was not good. The nightly shows were very basic and boring—definitely not what you would expect from a 5-star resort. There were only two restaurants open for breakfast for a resort with over 600 rooms, and the food was bland and basic, with limited options. Drinks were watered down. There were not many activities for kids besides the kids’ club. Overall, the stay was not worth the money. We would not stay here again and would not recommend.

Stayed 4 nights in Dec 2025

10/10 Excellent

Karishma

27 Dec 2025

Stayed 5 nights in Dec 2025

6/10 Okay

Juliana

Travelled with family and small children

27 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Odd layout. Everything is far and there are only 2 golf carts operating that are constantly full. If you have any difficulty walking long distances do not book. If you don’t mind walking 15 mins every time you want to go to the beach or the theater for shows then everything else was pretty good.

Stayed 7 nights in Dec 2025

10/10 Excellent

Eric

26 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach bar was great and Maria, our concierge, was great.

Stayed 5 nights in Dec 2025

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