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Grand Palladium Select Costa Mujeres - All Inclusive

4.0 star property
Family-friendly property on the beach, with 3 outdoor pools

Photo gallery for Grand Palladium Select Costa Mujeres - All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Creator video - submitted by Tony Henry
Reception
Lobby sitting area
3 outdoor pools, open 8 AM to 8 PM, pool umbrellas, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
The current price is AU$804
includes taxes & fees
16 July - 17 July

Explore the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Playa Mujeres Golf Club
    ‪18 min walk‬
  • Mujeres Beach
    ‪6 min drive‬
  • North Beach
    ‪53 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Junior Suite Garden View

1 bedroom, free minibar, in-room safe, desk

Junior Suite Garden View

8.4 out of 10
Very good
(32 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | View from room

Junior Suite Poolside

9.0 out of 10
Wonderful
(45 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | View from room

Junior Suite Poolside Ocean View

8.4 out of 10
Very good
(8 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single Use

1 bedroom, free minibar, in-room safe, desk

Junior Suite Garden View Single Use

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Separate bedroom
  • 66 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Ocean View

1 bedroom, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 66 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 66 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Costa Mujeres

An all-inclusive stay in Costa Mujeres awaits you at Grand Palladium Select Costa Mujeres - All Inclusive. You'll be 11.1 km (6.9 mi) from Ultramar Ferry Puerto Juárez and 15.4 km (9.5 mi) from Plaza 28. Highlights at this beachfront property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The buffet restaurant, Isla Blanca (ShowCooking), serves local and international cuisine and is open for breakfast, lunch and dinner. With 10 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 8 outdoor tennis courts and free water park. 10710 square feet (995 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights in the region of this 4-property class Costa Mujeres property include North Beach and Cancun Underwater Museum.

What's nearby

  • Playa Mujeres Golf Club - 18 min walk - 1.5 km
  • Mujeres Beach - 6 min drive - 3.2 km
  • Isla Mujeres Ferry Terminal - 52 min drive - 12.9 km
  • North Beach - 53 min drive - 13.6 km
  • Dolphin Discovery - 56 min drive - 16.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Isla Blanca - ‬8 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Xtra Time - ‬11 min walk
  • ‪World Café - ‬17 min walk

About this property

Grand Palladium Select Costa Mujeres - All Inclusive

Family-friendly property on the beach, with 3 outdoor pools
Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Grand Palladium Select Costa Mujeres - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free.

This 4-star Costa Mujeres property is smoke free.

  • 493 guestrooms or units
  • 3 levels
  • 6 buildings
  • 8 dining venues
  • 10 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Grand Palladium Select Costa Mujeres - All Inclusive offers 493 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. 55-inch Smart televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chang Thai (Thai Cuisine)
  • El Dorado (Steak House)
  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • Sumptuori (Japanese)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 6 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Service fee: MXN 380

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

What is the cancellation policy at Grand Palladium Select Costa Mujeres - All Inclusive?

Grand Palladium Select Costa Mujeres - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Select Costa Mujeres - All Inclusive?

As of 6 July 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Select Costa Mujeres - All Inclusive on 16 July 2025 start from AU$804.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, Grand Palladium Select Costa Mujeres - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Palladium Select Costa Mujeres - All Inclusive?

The closest beach to Grand Palladium Select Costa Mujeres - All Inclusive is Playa del Carmen Main Beach (75.9 km).

Is there a spa on site at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, there is an onsite spa at Grand Palladium Select Costa Mujeres - All Inclusive. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Grand Palladium Select Costa Mujeres - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8 AM to 8 PM.

What luxury perks are available at Grand Palladium Select Costa Mujeres - All Inclusive?

Grand Palladium Select Costa Mujeres - All Inclusive features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with Private jetted baths, late-night room service and free minibar items.

What makes Grand Palladium Select Costa Mujeres - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Select Costa Mujeres - All Inclusive.

Is Grand Palladium Select Costa Mujeres - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Palladium Select Costa Mujeres - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Select Costa Mujeres - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Select Costa Mujeres - All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Select Costa Mujeres - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Select Costa Mujeres - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Palladium Select Costa Mujeres - All Inclusive?

There is a golf course next to Grand Palladium Select Costa Mujeres - All Inclusive.

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 576 out of 1000 reviews
Rating 8 - Good. 189 out of 1000 reviews
Rating 6 - Okay. 105 out of 1000 reviews
Rating 4 - Poor. 69 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Miral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Avinash

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Freindlt staff and good food with vegetarian options
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been to many resorts but this is the first time I've said I'd go back. Great value for money, great staff and service, great food options including the buffets. Property and beach were exactly what i was hoping for
Stayed 6 nights in Mar 2025

10/10 Excellent

Ignacia Solia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacaciones para descansar

Our stay at Grand Palladium Costa Mujeres was fantastic! From the warm welcome to the beautiful, well-maintained property, everything was perfect. The rooms were spacious and comfortable, the food was delicious, and the staff provided top-notch service. Whether relaxing by the pool, enjoying the spa, or exploring, there was always something to do. A truly unforgettable experience—I can’t wait to return!
Stayed 3 nights in Mar 2025

4/10 Poor

Richard

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I want to start by saying we did not have a bad experience here, but we attended a wedding and were with a group of friends. The food at this location was really sub par. In addition to that everything is so far to walk they have golf carts running all over trying to pick people up to take them where they need to go. This was really a pain to deal with. I would suggest going to Xcaret hotel, Nizuc, Secrets, Riu or if you want to venture into Playa goto the Hilton. Much better experiences in my opinion. Many places I still haven’t been to, but I can say that we won’t be spending our time back at this location.
Stayed 2 nights in Mar 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort just need more availability for carts and boats
Stayed 1 night in Mar 2025

8/10 Good

Jongwook

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
In general, our stay wasn’t bad, but it wasn’t great either due to the slow room service. I requested an extra comforter for the sofa bed, and it took more than an hour to arrive—I had to call five times. When I asked for additional towels and tea bags, it also took over an hour, which was frustrating, especially when my kids were ready to sleep around 10 PM, and the comforter didn’t arrive until midnight. I requested clean towels before showering, but by the time they arrived, we had already dried off while waiting. I also asked for tea bags, but they never came. These small inconveniences negatively impacted our overall experience at the hotel. Additionally, making dinner reservations could be smoother and faster—no one wants to wait 30 minutes just to book a meal. That said, the quality of the dinner restaurants was excellent, and the hotel has many great aspects, but a few bad experiences can overshadow the good. Most importantly, beware of Expedia’s misleading advertisements. They show pictures of rooms with pool views, but in reality, the hotel is simply located on the pool side. If you're unlucky, like us, your view might be nothing but trees and people walking by. It’s poolside, not a pool view. Expedia should stop deceiving customers with false advertising—starting a vacation with disappointed kids is not fun.
Stayed 3 nights in Mar 2025

8/10 Good

Oxana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent at the resort 7 days. Friday, Saturday and Sunday no activities at the theater because there are weddings so if you’re not part of the wedding, there are no shows which for a resort of this level I believe is not OK. We used to stay in smaller resorts, and there was always entertainment for the guests every evening. Also a resort like this could have better drinks, at least in the lobby bar. The main buffet was amazing and the food was always good there, if you stay at the family selection, the Argentinian steakhouse was the best. All other restaurants are a waste of time ( personal opinion). The resort territory it’s huge and it’s beautiful but the only one thing is that during the evening time after show is finished there is no golf cart available to take. there are just not enough for everyone. Everything else was pretty good.
Stayed 7 nights in Mar 2025

8/10 Good

Jenny

Stayed 4 nights in Mar 2025

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Wook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this hotel was absolutely perfect, and the staff were exceptionally kind and attentive. From the warm welcome to the thoughtful service, every detail exceeded my expectations. A truly unforgettable stay!
Stayed 5 nights in Mar 2025

10/10 Excellent

Francisca Isabel Martinez, Fontana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Oleh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Cancun
Stayed 6 nights in Mar 2025

10/10 Excellent

C. Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Very clean. Really nice.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The property is beautiful, beach is great! Very clean. Staff is very polite and friendly. Food is good. You won’t be disappointed. Worth a little extra drive from Cancun.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jayden

Stayed 5 nights in Mar 2025

10/10 Excellent

Bruno

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a week with family and trull amazed with the resort, facilities, staff services and the beach. The resort is composed of 3 units, Grand Palladium Select, Grand Palladium Family Selection and TRS (adults). We stayed at GP Select with granted access to GP Family Selection areas, restaurants and pools. We had access to 2 buffets and 7 restaurants ( Italian, steakhouse, Thai, Japanese, American, Mexican and Mediterranean) as well to the different bars, snack bars around the different pools. We did not have access to TRS. Dinning options were very diversified and great quality. Complex is new and rooms are very clean with excellent staff service. The pools are clean with many activities during the day. The beach is great, clear waters, no rocks and very easy find a chair, same around the pools.
Stayed 6 nights in Mar 2025

2/10 Terrible

TIMOTHY, DENVER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we booked the Grand Palladium through Expedia, we were promised a $600 resort credit and a free bottle of wine. Both showed on our reservation details. Neither of these were provided by the resort. Upon letting Expedia know, they did not make it right, stating they have to “abide by the seller’s decision”. I will no longer be using Expedia and will not stay at the Grand Palladium. False advertising by both. Buyer beware
Stayed 3 nights in Feb 2025

10/10 Excellent

Jezzamine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really love the beach and how it’s a short walk from our hotel. We love the food and the service/staff.
Stayed 4 nights in Feb 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 7 nights in Feb 2025

10/10 Excellent

SOHAIB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Rahul, Kitchener

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 4 nights in Feb 2025

8/10 Good

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Intake and departure were swift. We had to wait for our room to be ready at 3pm but were allowed to roam the property in the meantime. I’d suggest bringing a change of clothes for the pool if you have an early flight in. The buffet food selection was excellent. We only dined one night at the a la carte steakhouse El Guacho, service and food were great. We did breakfast at Capricho and the other restaurant on the TRS side. Both had a la carte menus with some buffet selections, food at both places were delicious. All the pool areas looked well kept as well as the beach. If you are traveling with little ones they have a nice pool setup with slides and zero clearance entrance. The family pool at Family selection gets started with music and activities at 11am. There were quite a few weddings during our 3 day stay so bear in mind there will be a lot of people on site if you’re caught in the cross hairs. My only concern was how big the resort is, you have 3 modes of transportation, either walk (a lot) or wait for a trolley or take a boat ride. It’s setup like the Venice canals. Their night life has a few options so you don’t need to really travel out of the resort unless you want to. Overall our stay was pleasant, relaxing and fun. Service 5/5, cleanliness 5/5, value 5/5, sleep quality 5/5, rooms 5/5, location 3/5 (it’s about a 40 min drive from Cancun airport no traffic. Setup private transportation if you can swing it.
Stayed 3 nights in Feb 2025

10/10 Excellent

Rachana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only challenge I had was its hard to get a reservation at the restaurants even when you see open tables. Hoping they can adjust prior to my next trip in October. Thank you. All else was wonderful!
Stayed 3 nights in Feb 2025

10/10 Excellent

Zachary N

Liked: Amenities
Great facility. Well run.
Stayed 4 nights in Feb 2025