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Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive

4.5 star property

Photo gallery for Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
2 restaurants; breakfast, lunch and dinner served
An outdoor dining area with a table set for a meal, surrounded by chairs with golden sashes, and two chandeliers above.
Lobby
A beach resort with a clear blue ocean, palm trees, and a white building with a blue roof.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
  • Spa
  • Pet-friendly

Explore the area

View map
Fracc. Laguna Mar SM. 7 Mza. 75, Lotes 15 y 16, Carretera Sac-Bajo, Isla Mujeres, QROO, 77400
  • Place, Garrafon Natural Reef Park
    ‪1 min walk‬
  • Place, Dolphin Discovery
    ‪2 min walk‬
  • Place, Joysxee Floating Bottle Island
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪95 min drive‬

Room options

View all photos for Junior Suite King Ocean Front

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite King Ocean Front

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room

Premium bedding, in-room safe, desk, blackout curtains

Superior Room

  • 42 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite

A modern hotel room with a large bed, a desk, a television, and a balcony with a view of the sea.

Presidential Suite

  • Resort view
  • 192 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Double Ocean Front

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Double Ocean Front

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Veranda Ocean Front King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite Veranda Ocean Front King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite King Superior Ocean Front

Junior Suite King Superior Ocean Front

Junior Suite King Superior Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 76 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Isla Mujeres

A luxury stay in Isla Mujeres awaits you at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive. You'll be 0.1 km (0.1 mi) from Garrafon Natural Reef Park and 7.1 km (4.4 mi) from North Beach. Highlights at this all-inclusive property include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages, hydrotherapy and thalassotherapy along with access to the mud bath and hot tub. The restaurant, Casa Rolandi, serves Italian cuisine and is open for breakfast, lunch and dinner. With 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a free manager's reception and a sauna. There's also the convenience of free self parking. .With a stay at this 4.5-property class Isla Mujeres property, you'll be 14.7 km (9.1 mi) from Mujeres Beach and 21.8 km (13.5 mi) from Cancun Mall.

What's nearby

  • Garrafon Natural Reef Park - 1 min walk - 0.1 km
  • Dolphin Discovery - 2 min walk - 0.2 km
  • Joysxee Floating Bottle Island - 9 min walk - 0.8 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 km
  • North Beach - 14 min drive - 8.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 126 min drive

Restaurants

  • ‪Icebar - ‬15 min walk
  • ‪oscar's grills pizzas - ‬4 min drive
  • ‪Isla Brewing Company Beer Garden - ‬6 min drive
  • ‪Dolphin Discovery - ‬5 min drive
  • ‪La Carbonera 22 - ‬16 min walk

About this property

Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive

Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. This Mediterranean property also offers a hot tub, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Isla Mujeres property.

  • 35 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 3 bars or lounges
  • Built in 1999
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive offers 35 accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Services include hot stone massages and body treatments. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy.

Similar properties

On the beach, white sand, sun-loungers, beach umbrellas
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  • Pool
  • Spa pool
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, 1,450 reviews
The price is AU$398
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Casa Rolandi
  • Le Metissage

Things to do

  • 3 outdoor pools
  • Boat tours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • DVD player
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Mud bath
  • Thalassotherapy

Accessibility

  • Lift

More

  • 3 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must transfer via Boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is accessible via catamaran transfer from Lote I-03 Manzana 12, 77520 Cancún, Q.R. (Dreams Vista Cancun Hotel pier). Scheduled transfers to and from the property are available 6 AM-10 PM. To guarantee transfers, guests must contact the property with their flight details at least 1 day before their expected arrival. Transfers outside of scheduled departures or arrivals will have to use a private service (surcharge).

Renovations and closures

This property is closed from 14 April 2025 to 31 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Villa Rolandi Thalasso SPA Gourmet & Beach Club
Villa Rolandi Thalasso SPA Gourmet Beach Club
Villa Rolandi Thalasso SPA Gourmet Beach Club Isla Mujeres
Zoetry Villa Rolandi Isla Mujeres Cancun All Inclusive
Zoetry Villa Rolandi Cancun All Inclusive
Zoetry Villa Rolandi Isla Mujeres Cancun
Zoetry Villa Rolandi Cancun
Zoetry Villa Rolandi Cancun All Inclusive All-inclusive property
Zoetry Rolan Cancun Inclusive
Zoetry Villa Rolandi Isla Mujeres Cancun Hotel
Zoetry Villa Rolandi Cancun Hotel
Zoetry Villa Rolandi Cancun
Hotel Zoetry Villa Rolandi Isla Mujeres Cancun Isla Mujeres
Isla Mujeres Zoetry Villa Rolandi Isla Mujeres Cancun Hotel
Hotel Zoetry Villa Rolandi Isla Mujeres Cancun
Zoetry Villa Rolandi Isla Mujeres Cancun Isla Mujeres
Zoetry Villa Rolandi Isla Mujeres Cancun All Inclusive
Hotel Villa Rolandi Thalasso SPA Gourmet Beach Club
Zoetry Villa Rolandi Cancun
Zoetry Villa Rolandi Isla Mujeres Cancun
Zoetry Villa Rolandi Isla Mujeres Cancun All Inclusive
Zoetry Villa Rolandi Isla Mujeres Cancun Optional All Inclusive

Frequently asked questions

What is the cancellation policy at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

Yep, Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive has a free self car park.

Are there any beaches close to Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

Yep, Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive is a short 14-minute walk from Shark Beach. Fun beach activities include snorkelling, scuba diving and fishing. You can also find boat tours.

Is there a spa on site at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

Yep, there is an onsite spa at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive. It has a hot tub and a mud bath. You'll enjoy heaps of services like body treatments and hot stone massages.

Does Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive have a pool?

Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive have a waterslide?

No, there is no waterslide at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive, but Garrafon Natural Reef Park is a short 1-minute walk away.

What luxury perks are available at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive.

Is there a free airport shuttle available at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

No, Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

Yep, you can grab a meal at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive's onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Zoetry Villa Rolandi Isla Mujeres Cancun - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 332 out of 445 reviews
Rating 8 - Good. 71 out of 445 reviews
Rating 6 - Okay. 19 out of 445 reviews
Rating 4 - Poor. 14 out of 445 reviews
Rating 2 - Terrible. 9 out of 445 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
We loved the staff, and the location of the hotel
Stayed 6 nights in Mar 2023
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with amazing staff.
Verified

10/10 Excellent

Mary-Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service; great boutique hotel to get away and be pampered; fantastic food
Verified

10/10 Excellent

Panagiotis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great repeat stay at the Zoetry… everything was great!
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
It truly was a home away from home!
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

MANDIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and service.
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

Edwin Holt Moore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort delivered as to all aspects as advertised!
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Karen Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so positive and helpful. The food was incredible and the pools were beautiful. Stunning, quiet property.
Stayed 6 nights in Nov 2022
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are very nice and friendly, and the restaurant for dinner is excellent. Definitely recommend it to my friends.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

estela

Liked: Cleanliness, staff & service, amenities
Food and service are beyond excellent. The resort needs a face lift.
Stayed 6 nights in Sep 2023
Verified

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small boutique resort. Perfect for relaxing! The pools and private beach were wonderful and maintained. The food options were minimal but delicious and always available. The staff was very helpful and friendly.
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service
Love Zoetry, The staff Leo, Jorge, Ivan the service is exceptional all the people that servers us phenomenal. The place is a paradise I cannot wait to go back in 2025 when it will go through a renovation. The food was excellent, music, the beach so nice.
Stayed 6 nights in Mar 2024
Verified

6/10 Okay

William G

Food was good. Property rundown
Stayed 5 nights in May 2023
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property & staff were great. The experience with Expedia was terrible.
Stayed 5 nights in Oct 2022
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility, rooms, pools and beach are clean and beautiful but the best thing about the hotel was the service. The entire staff was beyond helpful with everything. They were extremely friendly provided amazing customer service. I will definitely be back!
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Quiet. Food was great and accommodating to my food allergies
Stayed 5 nights in Jun 2023
Verified

10/10 Excellent

Christina Cortez

Liked: Cleanliness, staff & service, property conditions & facilities
Zoëtry is amazing. Needs a bit upgrade but great hospitality. Will be back
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities
Isla Mujeres is a paradaise. But the hotel is a little bit old. But the food in Rolandis Restaurant was amazing and the staff. David of reception was very nice with us. I love my honey moon!
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Villa Rolandi. Very attentive staff, two great restaurants, lovely amenities. They are about to undergo remodeling so there were construction noises during the day. That was the only downside, and it was slight. We would come back!
Stayed 7 nights in Mar 2024
Verified

4/10 Poor

India

Disliked: Staff & service, property conditions & facilities
beach view, private charter and food are the only good thing about this hotel. Staff accused us of using drugs , very annoying lobby guy hustling us to buy things every night , the bed is so uncomfortable, they over charge for golf cart i really could go on and on. We love mexico and loved the island this will be our only stay at Zoetry what a shame. No VIP offers at all and wanted 2.5 hours to check in to room.
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and food

This small hotel has top notch service. There is private small craft ferrying from Cancun directly to the property. The rooms are a little bit outdated, but the resort will undergo major renovations soon. Service is what makes the difference here. This is a high end all inclusive resort that serves a la carte and no Buffett ( 2 restaurants with top notch chefs) . Check in was seamless. Alfredo the waiter at the Restaurant Rolandi’s made our stay very pleasant. Leo, the great organizer at the pool was very nice. If you want to stay away from the crowds, the drinking games at the pool, the loud music calling for water aerobics, lines at the bufette; but instead you want to enjoy a private experience, this is your resort.
Stayed 4 nights in Feb 2023
Verified

2/10 Terrible

LINDA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change rooms 3 times within 24 hours. AC issues. Our first room registered 82 deg and after 8 hrs they kept saying just give it 15 more mins! Finally moved us to another room at 10 o’clock at night and that room wasn’t much better. Finally the next day around noon we got a room with decent AC. The balcony was nice but dirty and the chairs were about to break.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Zoetry was first class! The staff went above and beyond for us. Even when we took a cab to Playa Norte they ran out and offered a cooler with ice and drinks before we left! Anytime we needed anything they were at our room under 10 minutes. The spa was the best service we had ever and resort was gorgeous always super clean. The food was great! One of the restaurants is French which we don’t care much for that type of food but the other restaurant had great food. The ease of booking transportation to the resort from the airport through the front desk was a breeze. One of my guests is pretty picky when it comes to food and service and she was completely blown away. Yeh resort is on the smaller side and meant for people who want peace. If you have a party group and don’t know how to act when drinking, consider staying in Cancun. This resort is super low key and tranquil. 10/10!
Stayed 4 nights in Aug 2022