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4.3 out of 5

"Was Price appropriate " More

By a verified traveller on Sun 01 Aug 2021

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Hotel Description

A luxury stay in Melbourne awaits you at Mercure Portsea. Within steps you'll find Mornington Peninsula National Park and Portsea Back Beach within a 20-minute stroll. Highlights at this hotel include a golf course, a restaurant, and free self parking.

LCD TVs with cable channels are featured in all 24 soundproofed rooms, and you can enjoy coffee/tea makers, safes, and hair dryers. Minibars provide refreshments, and room service is also available. Phones, irons/ironing boards, and desks are also available. Housekeeping is available on request.

The restaurant, Spike Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. Spike Bar is the hotel's own bar, serving drinks along with light fare. Added amenities include free WiFi in public areas and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and 10 AM.

Places within a 30-minute walk of this 4.5-star Portsea hotel include Point Nepean National Park and Portsea Pier.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$123* Per night/room 9 Aug. - 10 Aug.

Superior Room, Balcony, Golf View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Portsea ratings based on 206 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Portsea

Everyone (101) Couples (90) Family (12) Other (2)
5 out of 5
Was Price appropriate

Posted by on 1 Aug. 2021

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5 out of 5

Posted by on 13 Jul. 2021

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5 out of 5
Very tranquil - the golf course setting gave it a rural feel with metro facilities

Posted by on 12 Jul. 2021

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3 out of 5
Clean but small room

Posted by on 9 May 2021

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2 out of 5
Location was beautiful. Booked and paid extra for a room with a view and breakfast included. Upon arrival was told there was a problem with the booking and we now had a room with absolutely no view, no minibar, restaurant was booked for a function so wasnt open to guests and breakfast was a pathetic pre-packaged prisoner style breakfast in your room. Too bad if you had dietary requirements. Was offered a bottle of wine as token gesture and had to ask for refund of extra amount paid for paying for room with a view. Incredibly disappointed.

Posted by on 20 Mar. 2021

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5 out of 5
The view was amazing. Also staff very firendly. Great location next to the beach.

Posted by on 10 Mar. 2021

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2 out of 5
it was overpriced and not as advertised. Tiny rooms, no on site restaurant and a box of cereal in room for breakfast. No room service either as advertised. Our "luxury" weekend away was very disappointing. Get an air B&B instead if you are planning a trip to Portsea. Couldn't even get into a any restaurant's for dinner!

Posted by on 9 Mar. 2021

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2 out of 5
The location is quiet and staff were nice. The advertised restaurant wasn’t open except we were told Friday so we booked in to find out it was just serving pizzas to the golfers over their bar. The superior room is an inferior room that ended up two single beds in a tiny space. If you are golfing with a buddy and want to sleep in the same room and just want to get drinks at a bar afterwards this hotel would be fine.I don’t believe it should be on Wotif as it isn’t what is really being advertised non operational restaurant and only tiny rooms with either two singles or a king bed is all they have. And superior should not be used to explain anything about their rooms. Not a normal Mercure standard.

Posted by on 1 Feb. 2021

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3 out of 5
Room was nice and clean and comfortable, outside room could do with good clean, cobwebs everywhere, check in was ok got given wrong room as to what I Booked thru Wotif, had breakfast with deal only to find out it was like a gift box, felt like I was back at school, no hot breakfast as we where told later of course that they don’t have a chef onsite, management need to sort out issue with Wotif as the Mercure where blaming them for room stuff up, displaying one thing and not getting what you booked.

Posted by , from Victoria on 11 Jan. 2021

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4 out of 5
Golf course is great and hotel is very close to wonderful walks. Accommodation is modern, compact and nice, but no real Wow! factor. Lots of cobwebs on balcony. Overall, a bit disappointing for the price - even discounted.

Posted by , from Melbourne on 22 Dec. 2020

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Portsea offers its guests a golf course. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Mercure Portsea. Self parking is free. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 24 guestrooms or units
  • 2 levels
  • Built in 2013
  • Dining venue
  • Bar or lounge
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Melbourne Airport (MEL) (125.7 km / 78.1 mi)
  • Parking: Free self parking

Room Amenities

Mercure Portsea offers 24 accommodations with minibars and safes. LCD televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10 AM.

Spike Restaurant - Overlooking the golf course, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Spike Bar - Overlooking the golf course, this bar serves light fare only. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Private entrance
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 30 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Course
  • Mercure Portsea Course
  • Mercure Portsea Resort Course
  • Mercure Portsea Hotel
  • Mercure Portsea
  • Mercure Portsea Hotel
  • Mercure Portsea Portsea
  • Mercure Portsea Hotel Portsea

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.