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Excellence Playa Mujeres - Adults Only All Inclusive

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Property video
11 bars/lounges, 7 poolside bars, swim-up bar, beach bar
Resort view
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Parking included

Explore the area

View map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪8 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪5 min drive‬
  • Place, North Beach
    ‪47 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

9.2 out of 10
Wonderful
(95 reviews)
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

9.6 out of 10
Exceptional
(35 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.4 out of 10
Exceptional
(8 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

9.6 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

8.8 out of 10
Excellent
(14 reviews)
  • 149 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Excellence Playa Mujeres - Adults Only All Inclusive. You'll be within a 15-minute walk of Mujeres Beach and 1.9 km (1.2 mi) from Punta Sam Ferry Terminal. Highlights at this all-inclusive property include 11 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, hydrotherapy and mani/pedis along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Oregano, serves international cuisine and is open for breakfast, lunch and dinner. With 7 poolside bars and 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site 24-hour gym, Turkish bath/hammam and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 5-property class Playa Mujeres property include Ultramar Ferry Puerto Juárez and Cancun Mall.

What's nearby

  • Mujeres Beach - 8 min walk - 0.7 km
  • Playa Mujeres Golf Club - 5 min drive - 3.2 km
  • North Beach - 47 min drive - 9.8 km
  • Punta Sur - 57 min drive - 15.4 km
  • Dolphin Discovery - 57 min drive - 15.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 38 min drive

Restaurants

  • ‪Mike's Coffee - ‬6 min walk
  • ‪The Press - ‬17 min walk
  • ‪caprichos villa del palmar - ‬5 min drive
  • ‪El Suspiro - ‬7 min drive
  • ‪Twiggy - ‬18 min walk

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Walk outside to smell the salty air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a 24-hour fitness centre, a hot tub and a sauna. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 11 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Oregano
  • The Grill
  • The Lobster House

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some wind energy; some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Excellence Playa Mujeres

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Excellence Adults Only

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Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

What is the cancellation policy at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Playa Mujeres - Adults Only All Inclusive has free valet parking.

Are there any beaches close to Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Playa Mujeres - Adults Only All Inclusive is a short 12-minute walk from Mujeres Beach. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, there is an onsite spa at Excellence Playa Mujeres - Adults Only All Inclusive. It has a hot tub, a sauna and hot springs. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a pool?

Yep, and guests love it! Excellence Playa Mujeres - Adults Only All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive features a private beach, 7 poolside bars and 7 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Excellence Playa Mujeres - Adults Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Excellence Playa Mujeres - Adults Only All Inclusive.

Is Excellence Playa Mujeres - Adults Only All Inclusive family-friendly?

No, Excellence Playa Mujeres - Adults Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Excellence Playa Mujeres - Adults Only All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Excellence Playa Mujeres - Adults Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Excellence Playa Mujeres - Adults Only All Inclusive?

Relax with a coldie at the 7 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence Playa Mujeres - Adults Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Excellence Playa Mujeres - Adults Only All Inclusive?

There is a golf course next to Excellence Playa Mujeres - Adults Only All Inclusive.

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1135 out of 1505 reviews
Rating 8 - Good. 211 out of 1505 reviews
Rating 6 - Okay. 94 out of 1505 reviews
Rating 4 - Poor. 25 out of 1505 reviews
Rating 2 - Terrible. 40 out of 1505 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Otnely Suarez

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Feb 2026

10/10 Excellent

Damian Gregorio

Stayed 6 nights in Dec 2025

2/10 Terrible

matthew

Travelled with group
Liked: Cleanliness
Disliked: Amenities
amenities and food were awful. lazy river and pool temperatures not as described on website. we tried shortening reservations due to quality of resort and were basically forced to stay.
Stayed 4 nights in Feb 2026

10/10 Excellent

Cindy S, Parker

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the room was clean and comfortable, the staff was wonderful. only complaint was people that saved chairs at the pools but never used them
Stayed 5 nights in Dec 2025

10/10 Excellent

Tiffany

Stayed 4 nights in Feb 2026

8/10 Good

S

Travelled with family
Liked: Cleanliness, staff & service, amenities
Amazing Staff, Great Resort, Drink and food were good. Only fine print is vegan menu was repeated for some of the restaurant - so be Aware
Stayed 8 nights in Jan 2026

6/10 Okay

Frank

Stayed 4 nights in Feb 2026

8/10 Good

Kateri

Stayed 4 nights in Dec 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Flawless service, super clean! We loved it and will be back!
Stayed 4 nights in Feb 2026

6/10 Okay

Andrea G.

Nice resort. Rooms are dated (some are renovated apparently) and housekeeping was spotty - some days our used glassware wasn’t removed and we weren’t restocked. Our fridge was left open 6 out of the 9 days we were there. Likes: the spa was amazing, very expensive but worth it. Great shows and nightlife. The food was generally very good. Spice was our favourite with The Grill a close second - and we are foodies. Pool service was consistently good. Not so great: alcohol and cocktails were terrible. Often undrinkable unless you ordered something super simple. Watered down and no to shelf available unless you are Excellence. I even wondered if they replaced the half decent with cheap.
Stayed 9 nights in Jan 2026

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff made every effort to keep our room spotless and well supplied. The food - including room service - was excellent.
Stayed 8 nights in Jan 2026

10/10 Excellent

Darragh Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I can not say how much we loved our stay at Excellence Playa Mujeres!! The service is top notch. Every single staff member was such a pleasure and accommodating from check in to check out. We have stayed at the Jamaica location twice before and were equally happy. We will be returning to another location for sure on our next vacation. Thank you so much Excellence for another Amazing experience.
Stayed 4 nights in Feb 2026

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, amenities
Food was excellent. Great drink service. Beautiful property
Stayed 4 nights in Feb 2026

8/10 Good

Kaureen, Moonbeam

Liked: Cleanliness, amenities, property conditions & facilities
Rooms good. Staff excellent. Martini bar amazing and great spa. Wish the VIP excellence rooms and area was monitored more. A lot of people in our area that didnt belong so it was a party everyday..... all day in front of our room. Very loud.
Stayed 7 nights in Jan 2026

10/10 Excellent

Taimour

Stayed 4 nights in Jan 2026

10/10 Excellent

Evan

Stayed 7 nights in Jan 2026

10/10 Excellent

Anastazija

Stayed 7 nights in Jan 2026

10/10 Excellent

Randall John Ledet

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!
Stayed 5 nights in Jan 2026

8/10 Good

John William, Lititz

Stayed 3 nights in Dec 2025

10/10 Excellent

parvez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is my favorite place in Cancun so far. Excellent food, calm beaches and super relaxing lazy river.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kendall

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was great and everyone was so nice. The food was great as well. Room service was always cleaning and making sure our room was ready.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Beautiful architecture and landscaping. The food and drinks were well made, fun, and delicious. Activities were always delightful. I would recommend this resort to anyone.
Stayed 3 nights in Jan 2026

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Jan 2026

10/10 Excellent

Jillian, FRUITA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super clean rooms, excellent staff (especially the Martini bar) and great food! Would come again!
Stayed 5 nights in Jan 2026

10/10 Excellent

Lorena, Spring Creek

Liked: Cleanliness, amenities, property conditions & facilities
Staff is exceptional, rooms are spotless, amenities, food, drinks, ABSOLUTELY EVERYTHING IS AMAZING
Stayed 5 nights in Jan 2026

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