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4.5 out of 5

"Our Rimu Chalet had everything we needed and was very nice and comfy. Enjoyed our drinks in the Lounge in front of the fire too. Thank you so much. " More

By a verified traveller on Thu 12 Jul 2018

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Hotel Description

A luxury stay in Pauanui awaits you at Grand Mercure Puka Park Resort. You'll be 0.8 km (0.5 mi) from Pauanui Beach and 5 km (3.1 mi) from Pauanui Tairua Trail. Highlights at this romantic hotel include in-room free WiFi, balconies, and LCD TVs.

All 48 rooms feature satellite TV, DVD players, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Ceiling fans, safes, and hair dryers are also available.

The restaurant, Miha Restaurant, is open for breakfast, brunch, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the outdoor swimming pool, fitness center, outdoor tennis court, and spa tub. Added amenities include free WiFi in public areas, a sauna, and laundry facilities. Each morning full breakfast is served between 8 AM and 10:30 AM. There's also the convenience of free valet parking.

With a stay at this 4.5-star Pauanui hotel, you'll be 35.3 km (22 mi) from Whangamata Beach and 46.2 km (28.7 mi) from Hot Water Beach.

Tawa Tree Hut (Standard Studio)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$232* Per night/room 6 Feb. - 7 Feb.

Kauri Chalet (Superior Studio)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Rimu Chalet (Deluxe Studio)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Mercure Puka Park Resort ratings based on 199 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Mercure Puka Park Resort

Everyone (38) Couples (148) Family (14)
5 out of 5

Posted by on 9 Oct. 2019

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Comment from Hotel Management

11 Oct. 2019 by Nisha Goswami

Thank you for staying with us. we appreciate your feedback.

3 out of 5
The restaurant is very poor and food is not at all up to Auckland standards but absolutely Auxkland prices. Meals were soaked in oil, not well seasoned and presentation was very average. Let the experience down overall and has now not lived up to expectations on two occasions in terms of dining. Suggest urgently need to change their chef and staff and look at a menu they can deliver / execute to a high standard or go very simple and align pricing to a more gastro pub fare and menu.

Posted by on 1 Aug. 2019

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Comment from Hotel Management

6 Aug. 2019 by Nisha

Hi there, thank you for your feedback. we will be looking into the matter and make relevant changes.

5 out of 5
Fantastic resort, even better staff. Unfortunate that there is stair access only to the restaurant.

Posted by on 3 Jun. 2019

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Comment from Hotel Management

5 Jun. 2019 by Nisha Goswami

Hi there, thank you for your feedback. Next time you visit just come see one of our lovely reception staff and they will take you around in our buggy to the back entrance, like that you will miss climbing all those steps.

3 out of 5
Nice stay but overpriced for the state of the facilities

Posted by on 10 Apr. 2019

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Comment from Hotel Management

16 Apr. 2019 by Nisha

Hi there, thank you for the feedback. We value you taking out time to send us your feedback

4 out of 5
The bush layout of the units and its location on the coromandel

Posted by on 31 Mar. 2019

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Comment from Hotel Management

3 Apr. 2019 by Nisha Goswami

Hi there, thank you for your email. We really appreciate your feedback.

3 out of 5
They have done up the rooms - fantastic. Not sure that the restaurant lives up to the rest of the experience. That's a real shame really as it's a beautiful place.

Posted by on 12 Mar. 2019

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Comment from Hotel Management

14 Mar. 2019 by Nisha

Hi Karl, thank you for your feedback. We are working on a whole new dinner menu for the restaurant and re-launching our bar. Hopefully, the next time you are here you will have a better experience even in the restaurant and not just the rooms.

5 out of 5
Gorgeous setting, lovely refurbished rooms, delicious food and the staff could not do enough to help us!! Fab experience :)

Posted by on 30 Jan. 2019

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Comment from Hotel Management

27 Feb. 2019 by Nisha

Thank you for your feedback. We are very happy to hear that you had a good time and enjoyed not just the rooms but our yummy food and the company of our staff too.

5 out of 5

Posted by on 30 Jan. 2019

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Comment from Hotel Management

30 Mar. 2019 by Nisha

Thank you for taking out time to get back to us.

5 out of 5
Our Rimu Chalet had everything we needed and was very nice and comfy. Enjoyed our drinks in the Lounge in front of the fire too. Thank you so much.

Posted by on 12 Jul. 2018

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5 out of 5
Great location and really nice accommodation. Thanks for making the special parking provisions for the car. Enjoyed USA dinner great

Posted by on 10 Jun. 2018

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About the Grand Mercure Puka Park Resort

Location 42 Mount Avenue, Pauanui, 3546

Property Features

As a guest of Grand Mercure Puka Park Resort, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, a terrace, and tour/ticket assistance are also featured at the luxury Grand Mercure Puka Park Resort. Self parking and valet parking are free. This 4.5-star Pauanui hotel is smoke free.

  • 1 building
  • 1 floor
  • 48 guestrooms or units
  • Built in 1988
  • Dining venue
  • Bar or lounge
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (138.6 km / 86.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Grand Mercure Puka Park Resort offers 48 air-conditioned accommodations with DVD players and safes. Rooms open to balconies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 20-inch LCD televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily. Renovation of all guestrooms was completed in June 2018.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8 AM to 10:30 AM.

Miha Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time ends at 9 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM.
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation.

For check-in after 10 PM, guests are asked to call the property between 7 AM and 10 PM using the number provided in the booking confirmation.

Guests with mobility difficulties should also contact the hotel after booking as the terrain on the grounds can be steep.

The front desk at this property is open daily from 7 AM - 10 PM.
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 35 per person (approximately)
  • Rollaway bed fee: NZD 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Puka
  • Grand Mercure Puka Park
  • Grand Mercure Puka Park Pauanui
  • Grand Mercure Puka Park Resort
  • Grand Mercure Puka Park Resort Pauanui
  • Grand Puka Park Resort
  • Mercure Puka Park
  • Mercure Puka Park Resort
  • Puka Park Resort
  • Puka Resort
  • Grand Mercure Puka Park Hotel Pauanui
  • Grand Mercure Puka Park Resort Pauanui, New Zealand
  • Grand Mercure Puka Park Resort Pauanui New Zealand
  • Mercure Puka Park Pauanui
  • Grand Mercure Puka Park Resort Hotel
  • Grand Mercure Puka Park Resort Pauanui
  • Grand Mercure Puka Park Resort Hotel Pauanui

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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