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4.2 out of 5

"Poor parking. Leaking cistern. " More

By a verified traveller on Wed 26 Oct 2022

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Hotel Description

At Holiday Inn Queenstown Frankton Road, an IHG Hotel you'll be 3.6 km (2.2 mi) from Queenstown Arts Centre and 3.7 km (2.3 mi) from Queenstown Mall. Highlights at this hotel include a restaurant, a 24-hour gym, and a bar/lounge.

The restaurant, Seasons Restaurant + Bar, serves British cuisine and is open for breakfast and dinner. Enjoy the gym, spa tub, and sauna as well as access to free bike rentals. Business travelers can take advantage of a conference center, a meeting room, and a business center. Other amenities include free WiFi in public areas, a snack bar/deli, and ski storage. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of self parking.

With a stay at this 4-star Queenstown hotel, you'll be 3.9 km (2.4 mi) from Underwater Observatory and 4.3 km (2.7 mi) from Kiwi and Birdlife Park.

Premium Room, Multiple Beds, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Multiple Beds, Lake View

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Premium Room, 2 Double Beds, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Holiday Inn Queenstown Frankton Road, an IHG Hotel ratings based on 282 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Queenstown Frankton Road, an IHG Hotel

Everyone (112) Couples (121) Family (40)
4 out of 5

Posted by on 23 Jan. 2023

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Comment from Hotel Management

26 Jan. 2023 by Anshul Nagpal (Operations Manager)

Thank you for the great review of our hotel! We hope to see you again very soon.

3 out of 5
Poor parking. Leaking cistern.

Posted by on 26 Oct. 2022

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Comment from Hotel Management

16 Nov. 2022 by Anshul (OM)

We appreciate you staying with us and your feedback on your experience at the Holiday Inn Queenstown. We constantly strive to provide a wonderful experience, and we are devastated when we fall short completely. We appreciate you taking the time to alert us to this. The criticism will help us improve and make sure this doesn't happen again.

4 out of 5
Great customer service nice room could do with a freshen up in bathroom

Posted by on 17 Oct. 2022

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Comment from Hotel Management

23 Nov. 2022 by Anshul Nagpal (Operations Manager)

Thank you for staying with us, we very much appreciate your comments regarding your stay at Holiday Inn Queenstown. Thanks for taking the time to bring this issue to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We will look forward to welcoming you again in the near future.

5 out of 5
.

Posted by on 10 Sep. 2022

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5 out of 5
The location of the property was excellent... view was breath taking and customer service was warm and friendly. All and all good value for money, suitable for a small family or couple.

Posted by on 29 Aug. 2022

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5 out of 5
Great staff and fantastic location

Posted by on 8 Jul. 2022

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5 out of 5
We had the best experience staying here. The staff were fabulous and friendly, the breakfast was delicious, and the room was perfect. Thank you so much, we will be back!

Posted by on 29 Apr. 2022

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Comment from Hotel Management

3 May 2022 by Holiday Inn Queenstown

Dear Guest, Thank you for choosing to stay with us and your positive feedback. We're very pleased to know that you had a pleasant and enjoyable stay with us. Thank you for your kind words of praise. We hope to see you on your next visit. Sincerely, Holiday Inn Queenstown

5 out of 5
We thoroughly enjoyed our stay at Holiday Inn in Frankton, great size room with sea views. Great breakfast to start your day and very friendly and accommodating staff. Looking forward to stay thing there again.

Posted by on 4 Feb. 2022

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Comment from Hotel Management

5 Feb. 2022 by Holiday Inn Queenstown

Dear Guest, Thank you for choosing to stay with us and your positive feedback. We're very pleased to know that you had a pleasant and enjoyable stay with us. Thank you for your kind words of praise. We hope to see you on your next visit. Sincerely, Holiday Inn Queenstown

2 out of 5
Cleanliness was terrible with mould in the bathroom shower.

Posted by on 20 Jul. 2021

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Comment from Hotel Management

25 Jul. 2021 by Holiday Inn Queenstown

Dear Guest, Thank you for your feedback. We are sorry that the cleanliness was not up to a standard. We will surely do something to fix the issues you mentioned in your review. Sincerely, Holiday Inn Queenstown

5 out of 5
Staff are professional and helpful

Posted by on 5 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by Holiday Inn Queenstown

Dear Guest, Thank you for choosing to stay with us and your positive feedback. We hope to see you on your next visit. Sincerely, Holiday Inn Queenstown

About the Holiday Inn Queenstown Frankton Road, an IHG Hotel

Location 594 Frankton Road, Queenstown, 9348

Property Features

Holiday Inn Queenstown Frankton Road, an IHG Hotel offers its guests a spa tub, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Holiday Inn Queenstown Frankton Road, an IHG Hotel. Parking is available for a fee. This 4-star Queenstown hotel is smoke free.

  • 75 guestrooms or units
  • 2 levels
  • 4 buildings
  • Deli
  • Ski equipment storage
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Holiday Inn Queenstown Frankton Road, an IHG Hotel offers 75 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Queenstown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Seasons Restaurant + Bar - This restaurant specializes in British cuisine and serves breakfast, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Holiday Inn Queenstown Frankton Road, an IHG Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No lifts
  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 1

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 27 per person (approximately)
  • Uncovered self parking fee: NZD 15 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Goldridge Queenstown
  • Holiday Inn Queenstown Frankton Road Hotel
  • Goldridge Resort Queenstown
  • Goldridge Hotel Queenstown
  • Holiday Inn Frankton Road Hotel
  • Holiday Inn Frankton Road

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.