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4.1 out of 5

"Staff where very helpful, unfortunately there was a lot of noise from another building from midnight till 5am " More

By a verified traveller on Tue 25 May 2021

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Hotel Description

Riverside Apartments Melbourne puts you in the heart of Melbourne, steps from SEA LIFE Melbourne and within a 10-minute stroll of Melbourne Convention and Exhibition Centre. Highlights at this aparthotel include in-room kitchens, free WiFi, and LCD TVs.

Each apartment features a living room, a dining area, and digital TV. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and a desk are also available. Limited housekeeping is available.

The café, Rustiq cafe, is open for breakfast and lunch. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Sights within a 20-minute walk of this 4-star Melbourne Central Business District aparthotel include Crown Casino and Entertainment Complex and DFO South Wharf.

One Bedroom Standard Apartment - Annex Tower

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$118* Per night/room 7 Nov. - 8 Nov.

Two Bedroom Penthouse - Riverside Tower

Bed Count 2 King Beds Maximum Occupancy 6 Max

Two Bedroom Riverview Apartment - Riverside Tower

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Standard Apartment - (no view) Riverside Tower

Bed Count 1 King Bed Maximum Occupancy 5 Max

Three Bedroom City View Apartment - Riverside Tower

Bed Count 1 King Bed Maximum Occupancy 7 Max

One Bedroom Deluxe Apartment - Riverside Tower

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Riverside Apartments Melbourne ratings based on 679 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riverside Apartments Melbourne

Everyone (441) Couples (89) Business (2) Family (139) Other (1)
3 out of 5
Staff where very helpful, unfortunately there was a lot of noise from another building from midnight till 5am

Posted by on 25 May 2021

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Comment from Hotel Management

11 Jun. 2021 by Jay

Hi There, Thanks for leaving us your feedback. We have lodged a complaint to our council regarding the noise and apologies for the disruption during your stay.

5 out of 5
Great size, excellent location.

Posted by on 18 May 2021

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Comment from Hotel Management

11 Jun. 2021 by Jay

Thanks for leaving us your feedback.

5 out of 5
Outstanding location. Jay the manager looked after me. Great bloke. I will be back for sure.

Posted by on 9 May 2021

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Comment from Hotel Management

11 May 2021 by Jay

Hi There, thanks for leaving us your feedback. We look forward to seeing you back soon.

4 out of 5

Posted by on 8 May 2021

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Comment from Hotel Management

11 Jun. 2021 by Jay

Thanks for leaving us your rating.

5 out of 5

Posted by on 10 Apr. 2021

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Comment from Hotel Management

4 May 2021 by Jay

thanks for rating us

4 out of 5
Great location opposite Aquarium with tram stop 1 minute walk away from front door. Room with no view was very quiet with no street noise. Staff friendly and helpful. Cafe on corner was great for breakfast and lunch. Hotel rooms need a little maintenance - our lounge room aircon fan was stuck on high, bedroom window winder was missing so couldn't close window all the way and toilet water ran continually. Receptionist had to come and reprogramme the TV but it worked fine after that.

Posted by on 9 Apr. 2021

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Comment from Hotel Management

9 Apr. 2021 by Jay

Hi There, Thanks for taking the time to leave us your review, we are in the process of updating our rooms and hope to see you back once everything has been completed.

2 out of 5
The view was great. However the amenities and decor were need to be updated. The ensuite bathroom was below standard with the grouting in the shower recess beyond maintenance phase, it should be replaced. The air conditioning is very noisy too and doesn’t do a sufficient enough job.

Posted by on 4 Apr. 2021

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Comment from Hotel Management

6 Apr. 2021 by Louis

Hi There, Thanks for your review. We are doing the renovation just came back from COVID-19. The air con is centralized so its a bit of noisy which we cant repalce. We are doing a hanging one in each room and almost half way now. So next time if you need that room please put the requirement in your reservation. Thanks

5 out of 5
Very good accommodation here. Very good place to stay.

Posted by on 13 Mar. 2021

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Comment from Hotel Management

9 Apr. 2021 by Jay

Hey there, Thanks for leaving us your feedback, hope to see you back soon.

5 out of 5
To be honest i was out most of the nigbt anf only slept there

Posted by on 28 Feb. 2021

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Comment from Hotel Management

28 Feb. 2021 by Louis

Hi There, Thanks for your review, hope to see you again. Reception

3 out of 5
The views from from the room were fantastic and the apartment was massive

Posted by , from Geelong on 25 Jan. 2021

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Comment from Hotel Management

26 Jan. 2021 by Louis

Hi there, Thanks for your reply. So glad to hear that you love our view. And our spacious room. Hope to see you again. Thanks

About the Riverside Apartments Melbourne

Location 474 Flinders Street, Melbourne, VIC 3000

Property Features

Riverside Apartments Melbourne offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. The business-friendly Riverside Apartments Melbourne also features express check-out and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne aparthotel is smoke free.

  • 50 guestrooms or units
  • 17 levels
  • 2 buildings
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Riverside Apartments Melbourne offers 50 air-conditioned accommodations with hair dryers and irons/ironing boards. Accommodations offer separate living rooms and include desks. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • Dining room
  • Living room
  • LCD television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekdays only)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Free tea bags/instant coffee

Food & Drink

Rustiq cafe - This café serves breakfast and lunch. Guests can enjoy alfresco dining (weather permitting).

Riverside Deli Cafe - This restaurant specializes in local cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:30 PM

Special check-in instructions:

The front desk is open daily from 11:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 11:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

No visitors or unregistered guests are allowed in guestrooms 10 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available.

  • Parking height restrictions apply
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 35.00 per night
  • Early check-in fee: AUD 30 (subject to availability)
  • Late check-in fee: AUD 30 for check-in between 7:00 PM and 11:00 PM
  • Late check-out fee: AUD 30 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riverside Apartments Melbourne Apartment
  • Best Western Riverside Apartments Melbourne
  • Best Western Riverside Melbourne
  • Best Western Riverside Apartments Hotel Melbourne
  • Best Western Riverside Apartments Apartment Melbourne
  • Best Western Riverside Apartments Apartment
  • Riverside Apartments Apartment Melbourne
  • Riverside Apartments Melbourne
  • Best Western Riverside Apartments
  • Best Riversi Apartments
  • Riverside Apartments Melbourne Melbourne
  • Riverside Apartments Melbourne Aparthotel
  • Riverside Apartments Melbourne Aparthotel Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.