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4.4 out of 5

"Jacob as the on-site manager was terrific and extremely helpful and communicative. " More

By a verified traveller on Wed 12 Feb 2020

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Hotel Description

At Quest Kew, you'll be 2.8 km (1.7 mi) from Studley Park Boathouse and 6.6 km (4.1 mi) from Melbourne Cricket Ground. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy an LCD TV with satellite channels, and each apartment features free WiFi, a furnished balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A dining area, a DVD player, and a ceiling fan are also available. Limited housekeeping is available.

This business-friendly aparthotel offers concierge services, limo/town car service, and a terrace. Added amenities include a seasonal outdoor swimming pool and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 4-star Kew aparthotel include Rod Laver Arena and Princess Theatre.

Executive Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$147* Per night/room 28 Sep. - 29 Sep.

Deluxe Three Bedroom Apartment

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

Deluxe Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Three Bedroom Townhouse with Courtyard

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Quest Kew ratings based on 179 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Kew

Everyone (84) Couples (28) Students (1) Family (73)
5 out of 5
Jacob as the on-site manager was terrific and extremely helpful and communicative.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Charu

Dear Anonymous, Thank you for choosing Quest Kew. We are pleased ti hear that you enjoyed your stay and our services. We have passed on your kind compliments for Jacob and we are extremely thankful for recognising his services. We would love to welcome you back on your next visit to Melbourne.

5 out of 5
We had to check in late and it was organized well and easy for us

Posted by on 8 Dec. 2019

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Comment from Hotel Management

5 Jan. 2020 by Charu

Dear Anonymous Thank you for choosing Quest Kew and your 5/5 review. It is our pleasure to have you to stay with us and look after you to the best of our ability. We would like to welcome you back on your next trip to Melbourne. Till then Take care and Safe travels..

3 out of 5

Posted by on 27 Nov. 2019

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4 out of 5
It is in a great location for attending functions in Kew. Everything close at hand so can walk to most locations.

Posted by on 14 Oct. 2019

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4 out of 5
Great place to stay. clean and tidy. Helpful staff. Thank you Jacob for your help.

Posted by on 13 Oct. 2019

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4 out of 5
When I’m in Melbourne I prefer to be on the outskirts so quest Kew is an excellent location. With transport, shopping, great restaurants just around the corner, it’s perfect for my needs.

Posted by on 2 Oct. 2019

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4 out of 5
I love the location and the spaciousness of the units.It is quite even though it is situated in a busy area. Staff are always polite & obliging

Posted by on 12 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Charu

Dear Anonymous, Thank you for choosing Quest Kew. We are extremely happy to hear that you had a comfortable stay in our spacious apartments. We wish to welcome you back to Quest Kew on your next visit to Melbourne. Take care.

5 out of 5
We like this venue as we can stay close to our family who live in Kew but cannot accomodate us

Posted by on 29 Jul. 2019

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4 out of 5
Spacious and clean. The en-suite shower head did not attach to the spout of the shower so it was only a handheld shower which was very hard to use. Other than that, it was a lovely place to stay. We will be back.

Posted by on 7 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by Charu

Dear Anonymous, Thank you for your time in sharing your review for recent stay at Quest Kew. Please accept our sincere apologies for the inconvenience that the bathroom may have caused. We will look into the matter and have it fixed at the earliest. We are glad that apart from that you enjoyed your stay. We would like to welcome you back on your next visit to Melbourne and make this up to you.. Till then take care and safe travels...

5 out of 5
I feel very comfortable there. It is a home away from home for me when I have to come into stay in city

Posted by on 5 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by Charu

Dear Anonymous, Thank you for your time in sharing a five out of five review fro Quest Kew. We are equally glad to hear that you enjoy our apartments. We will look forward to having you back on your next trip to Melbourne.. Till then take care and safe travels...

Renovations + Closures

The following facilities are closed on Sunday and Saturday:

  • Outdoor pool

Property Features

As a guest of Quest Kew, you'll find an outdoor pool, a terrace, and tour/ticket assistance. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Quest Kew also features barbecue grills, a garden, and concierge services. For a fee, parking is available. This 4-star Melbourne aparthotel is smoke free.

  • 36 guestrooms or units
  • 3 levels
  • 4 buildings
  • Built in 1999
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Number of living rooms1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (28.5 km / 17.7 mi)
  • Train station: Flinders Street Station (9.2 km / 5.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Kew offers 36 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. Accommodations offer separate living rooms and include desks. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • LCD television
  • Satellite channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekdays only)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Free tea bags/instant coffee
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Sunday: 10:00 AM - 2:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Reception hours are 11 AM - 1 PM on Sunday.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Sunday: 10:00 AM - 2:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Cash or credit card deposit required
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Car not required
  • Debit cards not accepted
  • Staffed front desk
  • Guests will receive an email with special check-in instructions
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 101.10 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: AUD 15 (one-way), (up to 7 years old)
  • Covered self parking fee: AUD 20 per night (in/out privileges)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 2.7 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Kew Serviced Apts
  • Quest Serviced Apts Apartment Kew
  • Quest Kew Apartment
  • Quest Kew
  • Quest Kew Kew
  • Quest Kew Aparthotel
  • Quest Kew Aparthotel Kew

You should know

  • Quest Kew offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • The seasonal pool will open in January and close in December.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at Quest Kew.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.