4.5 out of 5

"Because of it's central location, fantastic staff, rooms that are clean and comfortable....I always make the Grand Hotel the first hotel I look for wh ... " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A luxury stay in the heart of Docklands awaits you at Quest Grand Hotel Melbourne. You'll be 1.1 km (0.7 mi) from SEA LIFE Melbourne and 2.3 km (1.4 mi) from Queen Victoria Market. Highlights at this boutique hotel include a restaurant, an indoor swimming pool, and in-room kitchens.

LCD TVs with cable channels are featured in all 94 rooms, and you can enjoy free WiFi, sitting areas, and DVD players. Kitchens come equipped with fridges, microwaves, and hobs, and minibars provide refreshments. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and designer toiletries. Room service, coffee/tea makers, and in-room massages are also available.

The restaurant, RAB Bar & Restaurant, serves international cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness centre, spa tub, sauna, and pool loungers. 581 square feet (54 square metres) of event facilities include meeting rooms, and other business amenities include limo/town car service. Other amenities include free WiFi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 4.5-star Melbourne Central Business District hotel include DFO South Wharf and Sidney Myer Music Bowl.

Standard Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$179 per night

Executive One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quest Grand Hotel Melbourne ratings based on 1,041 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Grand Hotel Melbourne

Everyone (644) Couples (329) Business (5) Family (59) Other (1)
4 out of 5
Interesting old building with an air of bygone days

Posted by on 19 Feb. 2019

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4 out of 5
The upgrade we received was appreciated. Location also great

Posted by on 17 Feb. 2019

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5 out of 5
Loved the size of the apartment and the double glazed windows. Also could not hear people in other apartments.

Posted by on 17 Feb. 2019

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5 out of 5
Staff were very helpful accomodating the needs of my elderly parents who were also staying at the hotel. Our room was perfect!

Posted by on 16 Feb. 2019

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5 out of 5
The staff were extremely helpful regarding trams and travel. Rooms were clean and the bed was comfortable. The only downside was no balcony, but that was ok, I just like fresh air. Unfortunately we didn’t get to the pool. We were able to store our bags all day before we had to go to the airport. Unfortunately the restaurant menu was in need of an update, but we did have a couple of glasses of wine which was reasonably priced and in a comfortable atmosphere. The hotel is really well situated within walking distance to dfo and cafes. A great, affordable place to stay.

Posted by on 9 Feb. 2019

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3 out of 5
Quite noisy being next to the train line. But great location.

Posted by on 5 Feb. 2019

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5 out of 5
Great place central to everything.... Fantastic staff and good facilities

Posted by on 28 Jan. 2019

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2 out of 5
Not as advertised. Loud and very old/run down. Bed was very old and mattress would need a swap out.

Posted by on 28 Jan. 2019

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2 out of 5
Not as expected. Pictures much better than room. Felt like a big broom cupboard! Room key card stopped working multiple times.

Posted by on 27 Jan. 2019

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5 out of 5

Posted by on 27 Jan. 2019

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About the Quest Grand Hotel Melbourne

Location 33 Spencer St, Docklands, VIC 3000

Renovations + Closures

The following facilities are closed seasonally every year. They will be closed from 25 December until 26 December:

  • Dining venue

Property Features

As a guest of Quest Grand Hotel Melbourne, you'll find an indoor pool, a spa tub, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A limo/town car service and a meeting room are available. Event space at this hotel measures 581 square feet (54 square metres). A library, a terrace, and tour or ticket assistance are also featured at the luxury Quest Grand Hotel Melbourne. A round-trip airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This Victorian Docklands hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 6 levels
  • 581 sq ft of conference space
  • 54 sq. m of conference space
  • Built in 1880
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.1 km / 14.4 mi)
  • Train station: Spencer Street Station (0.4 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Quest Grand Hotel Melbourne offers 94 forms of air-conditioned accommodation with DVD players and minibars. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Accommodation at this 4.5-star hotel has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, a complimentary bathrobe, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • In-room kitchen
  • Sitting area
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Fridge
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Portable fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

RAB Bar & Restaurant – This restaurant specialises in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to get details.

Airport transport is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Noise-free rooms not guaranteed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 per person (approximately)
  • Airport shuttle fee: AUD 36.00 per person (roundtrip)
  • Airport shuttle fee per child: AUD 18.00 (roundtrip), (from 4 to 16 years old)
  • Valet parking fee: AUD 35 per night (in/out privileges)
  • Rollaway bed fee: AUD 55.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Melbourne MGallery Sofitel
  • Grand Hotel MGallery Collection
  • Grand Melbourne MGallery Collection
  • Grand MGallery Collection
  • Grand Hotel MGallery Sofitel
  • Grand Melbourne MGallery Sofitel
  • Grand MGallery Sofitel
  • Quest Grand Hotel
  • Quest Grand Melbourne
  • Quest Grand
  • Grand Hotel Melbourne MGallery Collection
  • Grand Hotel Melbourne MGallery by Sofitel

You should know

  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

  • The property is a member of Historic Hotels of the World.