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4.4 out of 5

"I loved the old world charm and the huge hallways. Though for some reason it nearly felt somewhat isolating in such a large building with no one to b ... " More

By a verified traveller on Mon 16 Mar 2020

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Hotel Description

A luxury stay in the heart of Docklands awaits you at Grand Hotel Melbourne. Within a short 5-minute stroll, you'll find SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre. Highlights at this boutique hotel include a restaurant, an indoor swimming pool, and in-room kitchens.

All 74 soundproofed rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, sitting areas, and DVD players. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient, and minibars provide refreshments. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and designer toiletries. Additionally, room service, coffee/tea makers, and in-room massages are available.

The restaurant, RAB Bar & Restaurant, serves international cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness center, spa tub, sauna, and pool loungers. 581 square feet (54 square meters) of event facilities include a meeting room, and other business amenities include limo/town car service. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4.5-star Melbourne Central Business District hotel include Marvel Stadium and Melbourne Central.

Standard Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$108* Per night/room 19 Jun. - 20 Jun.

Executive One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Hotel Melbourne ratings based on 995 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hotel Melbourne

Everyone (640) Couples (284) Business (5) Family (49) Other (1)
1 out of 5

Posted by on 16 Mar. 2020

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Comment from Hotel Management

22 Apr. 2020 by Grand Hotel Team

Thank you for staying, sorry you did not have an enjoyable time. Kind regards Perine

4 out of 5
I loved the old world charm and the huge hallways. Though for some reason it nearly felt somewhat isolating in such a large building with no one to be seen. It made me conscious to look out for emergency escape points. Not a bad thing I suppose. We were given an upgrade as well, many thanks

Posted by on 16 Mar. 2020

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Comment from Hotel Management

29 Apr. 2020 by The Grand Hotel Team

Thank you for staying. Kind regards Perine

5 out of 5
Hotel was in a great position. We were booked to go to a show & didn't realise Grand Prix was the same week end so most of our normal hotels were minimum 3 night stay. The Grand wasn’t & walking distance to Crown. Many people on edge around Melbourne due to Corona Virus & thought maybe the hotel could have had taken a few steps such as hand sanitisers in & around reception & dining room. Overall a beautiful old Melbourne bullying which looks as tho it’s moving into a completely different culture,

Posted by on 14 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by IAN

Thank you for taking the time to post a review. I appreciate your feedback. Kind regards Ian Recepton

5 out of 5
Great staff & great price & quiet Looking forward to another stay

Posted by on 10 Mar. 2020

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Comment from Hotel Management

29 Apr. 2020 by Grand Hotel Team

Thank you for staying. Kind regards Grand Hotel Team

4 out of 5

Posted by on 8 Mar. 2020

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Comment from Hotel Management

6 May 2020 by Grand Hotel Team

Thank you for staying. Kind regards Perine

5 out of 5
The room at The Grand Hotel was clean, comfortable and quiet It's in a great location to Southbank and Marvel Stadium.

Posted by on 28 Feb. 2020

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Comment from Hotel Management

5 Mar. 2020 by Grand Hotel Team

Thank you for staying and for your review. Kind regards Grand Hotel Team

4 out of 5

Posted by on 25 Feb. 2020

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5 out of 5
Its just a grand old place we always say here staff are great food fantastic

Posted by on 24 Feb. 2020

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Comment from Hotel Management

5 Mar. 2020 by Grand Hotel Team

Thank you Kind regards Grand Hotel Team

4 out of 5
Location was great for where we visited Melbourne. Easy access to transport. Very large, clean, 2 bedroom apartment.

Posted by on 23 Feb. 2020

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5 out of 5

Posted by on 23 Feb. 2020

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About the Grand Hotel Melbourne

Location 33 Spencer St, Docklands, VIC 3000

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 25 December to 26 December:

  • Dining venue

Property Features

As a guest of Grand Hotel Melbourne, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a meeting room and limo/town car service. Event space at this hotel measures 581 square feet (54 square meters). A library, a terrace, and tour/ticket assistance are also featured at the luxury Grand Hotel Melbourne. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 4.5-star Docklands hotel is smoke free.

  • 1 building
  • 74 guestrooms or units
  • 6 levels
  • 581 sq ft of conference space
  • 54 sq m of conference space
  • Built in 1880
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.1 km / 14.3 mi)
  • Train station: Southern Cross Station (0.4 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hotel Melbourne offers 74 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. This Docklands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room kitchen
  • Sitting area
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Portable fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

RAB Bar & Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and contactless check-in and check-out are available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Property is cleaned with disinfectant
  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guests' stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12 and AUD 30 per person (approximately)
  • Airport shuttle fee: AUD 36.00 per person (roundtrip)
  • Airport shuttle fee per child: AUD 18.00 (roundtrip), (from 4 to 16 years old)
  • Valet parking fee: AUD 35 per night (in/out privileges)
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge of 1.6 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Melbourne
  • Grand Hotel MGallery Collection
  • Grand Melbourne MGallery Collection
  • Grand MGallery Collection
  • Grand Hotel Melbourne MGallery Collection
  • Grand Hotel Melbourne MGallery by Sofitel
  • Grand Hotel Melbourne MGallery Sofitel
  • Grand Hotel MGallery Sofitel
  • Grand Melbourne MGallery Sofitel
  • Grand MGallery Sofitel
  • Grand Hotel Melbourne
  • Quest Grand Hotel
  • Quest Grand Melbourne
  • Quest Grand
  • Grand Hotel Melbourne Hotel
  • Quest Grand Hotel Melbourne
  • Grand Hotel Melbourne Docklands
  • Grand Hotel Melbourne Hotel Docklands

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.