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4.2 out of 5

"The jet bath tub. OmG Everything is just pwrfect x " More

By a verified traveller on Sat 28 Mar 2020

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Hotel Description

At Quest Caroline Springs, you'll be connected to a shopping center and 6.8 km (4.2 mi) from Watergardens Town Centre. Highlights at this luxury aparthotel include a conference center, and in-room kitchens and LCD TVs.

Each apartment features a sitting area, WiFi, and satellite TV. A kitchen comes with a refrigerator and a microwave, a minibar provides refreshments, and room service is also available. A DVD player, a coffee/tea maker, and free newspapers are also available.

This smoke-free aparthotel offers a business center, concierge services, and limo/town car service. Added amenities include laundry facilities, a terrace, and express check-out. Continental breakfast is available daily between 7 AM and 10 AM. There's also the convenience of an airport shuttle.

Sights within a 20-minute drive of this 4.5-star Caroline Springs aparthotel include Sunshine Hospital and Tabcorp Park.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$133* Per night/room 24 Jul. - 25 Jul.

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive One Bedroom Spa Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Quest Caroline Springs ratings based on 167 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Caroline Springs

Everyone (101) Couples (45) Business (3) Family (20)
1 out of 5
DID NOT LIKE OR ENJOY ANYTHING ABOUT THE 2 BEDROOM APARTMENT. VERY UNPROFESSIONAL MANAGEMENT FROM NATALIE CUSTOMER SERVICE VERY POOR. DUE TO A GROUP OF TEENEAGERS HANGING AROUND IN FRONT OF THE QUEST WE WERE TOLD TO LEAVE OUR ROOM AND HAD 5 MINUTES TO DO SO! APPALLING NATALIE THE MANAGER HAS NO PROFESSIONAL ETIQUETTE AT ALL.

Posted by on 23 Apr. 2021

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Comment from Hotel Management

15 Jun. 2021 by Natalie

Hi Anonymous, Thank you for sharing your feedback. As discussed with you on the evening of your stay and post check-out. We do not accept bookings for events or parties. As your booking was made on behalf of minors with the intention of celebrating 16th Birthday party without supervision of an adult. This was the reason why your guests was asked to leave the premises shortly after check-in. As you have demonstrated the group of teenagers loitering in front of the building was invited by your guests and they were refused entry to our complex by management. Quest Caroline Springs will exercise our rights to refuse entry and cancel any booking Management deem to be causing disturbances to our guests. Thank you for your feedback. Regards, Natalie

4 out of 5

Posted by on 17 Sep. 2020

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Comment from Hotel Management

25 Sep. 2020 by Grace

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. We look forward to welcoming you back in the near future. Warm regards, Grace Duty Manager - Back of House

5 out of 5

Posted by on 1 Sep. 2020

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Comment from Hotel Management

10 Sep. 2020 by Grace

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. We look forward to welcoming you back in the near future. Warm regards, Grace Duty Manager - Back of House

4 out of 5

Posted by on 3 Jul. 2020

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Comment from Hotel Management

17 Aug. 2020 by Grace

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. We look forward to welcoming you back in the near future. Warm regards, Grace N Duty Manager - Back of House

5 out of 5
The jet bath tub. OmG Everything is just pwrfect x

Posted by on 28 Mar. 2020

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Comment from Hotel Management

31 Mar. 2020 by Grace

Dear Traveler Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations and that you enjoyed your stay in one of our spacious spa apartments. We look forward to welcoming you back in the near future. Warm regards, Grace Duty Manager

5 out of 5
I like the bathroom but the the doors didn’t really provide any privacy

Posted by on 1 Mar. 2020

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Comment from Hotel Management

31 Mar. 2020 by Grace

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. It sounds like you were staying in one of our spa apartments which have frosted glass screen doors in the bathroom, these can be pulled closed for more privacy, with the shower and toilet located in the corner of the bathroom behind the wall. We look forward to welcoming you back in the near future. Warm regards, Grace Duty Manager

5 out of 5
Best bed & pillows I've had so far. Disappointed a past client had marked hot plates and the dining table

Posted by on 7 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Grace

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations and that you enoyed a comfortable nights sleep. I will follow up and investigate the marks you have mentioned on the hot plates and dining table so we can repair. We look forward to welcoming you back in the near future. Warm regards, Grace Duty Manager

4 out of 5

Posted by on 10 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by Grace

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. We look forward to welcoming you back in the near future. Warm regards, Grace Duty Manager

4 out of 5
The hotel provided friendly service and good value accommodation.

Posted by on 7 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by Grace

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. We look forward to welcoming you back in the near future. Warm regards, Grace Duty Manager

5 out of 5

Posted by on 4 Jan. 2020

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Comment from Hotel Management

11 Jan. 2020 by Grace

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. We look forward to welcoming you back in the near future. Warm regards, Grace Duty Manager

Property Features

Business amenities include a business center and limo/town car service. Event space at this aparthotel measures 538 square feet (50 square meters) and includes a conference center. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and concierge services are also featured at the luxury Quest Caroline Springs. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Built in 2009
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Transport

  • Airport: Melbourne Airport (MEL) (25.6 km / 15.9 mi)
  • Train station: Caroline Springs Station (4.4 km / 2.8 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Quest Caroline Springs offers 80 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium satellite channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Melbourne aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • Minibar
  • In-room dining
  • LCD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10 AM.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 8:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property will place an authorization of AUD 100 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 13.20 per person (approximately)
  • Fee for in-room wireless Internet: AUD 20.00 per night (rates may vary)
  • Airport shuttle fee: AUD 60 per person (one-way)
  • Airport shuttle fee per child: AUD 60 (one-way)
  • Early check-in fee: AUD 35 (subject to availability)
  • Late check-out fee: AUD 35 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Caroline Springs Quest
  • Quest Apartment Caroline Springs
  • Quest Caroline Springs
  • Quest Caroline Springs Aparthotel
  • Quest Caroline Springs Aparthotel
  • Quest Caroline Springs Caroline Springs
  • Quest Caroline Springs Aparthotel Caroline Springs

You should know

  • Quest Caroline Springs offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.