4.2 out of 5

"Stayed as I had a job application to attend, and this hotel provided a good place to rest before I had to go to it. It was relatively clean apart from ... " More

By a verified traveller on Mon 02 Jul 2018

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Hotel Description

At Quest Caroline Springs, you'll be connected to a shopping centre and 19.3 km (12 mi) from Flemington Racecourse. Highlights at this luxury aparthotel include free self parking, a conference centre and in-room kitchens.

You can enjoy an LCD TV with satellite channels, and each apartment features a sitting area, WiFi and a DVD player. A kitchen comes equipped with a fridge and a microwave, and a minibar provides refreshments. A coffee/tea maker, free newspapers and a safe are also available.

This smoke-free aparthotel offers a fitness centre, a business centre and concierge services. Other amenities include laundry facilities, limo/town car service and dry cleaning/laundry services. Continental breakfast is available daily between 7 AM and 10 AM.

Within a 30-minute drive of this 4.5-star Caroline Springs aparthotel, attractions include Melbourne Zoo and Highpoint Shopping Centre.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$112* Per night/room 28 Sep. - 29 Sep.

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive One Bedroom Spa Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Quest Caroline Springs ratings based on 157 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Caroline Springs

Everyone (96) Couples (44) Business (3) Family (16)
5 out of 5
Good facilities, nice rooms, nice spa, great service, easy to use key cards

Posted by on 12 Sep. 2019

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Comment from Hotel Management

13 Sep. 2019 by Grace

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. We look forward to welcoming you back in the near future. Warm regards, Grace N Front Office Manager

3 out of 5

Posted by on 18 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Natalie

Dear Traveler, Thank you for taking time out to provide your feedback regarding your recent stay at Quest Caroline Springs. We would appreciate if you could contact us to provide more details on your recent stay in order for us to further improve. Warmest Regards, Grace N Front Office Manager

4 out of 5

Posted by on 14 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Natalie

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. We look forward to welcoming you back in the near future. Warm regards, Grace N Front Office Manager

4 out of 5

Posted by on 12 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Natalie

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. We look forward to welcoming you back in the near future. Warm regards, Grace N Front Office Manager

3 out of 5
The rooms were spacious, the staff were great and the place was clean. There are a lot of shops and restraunts near by. The only issue I had was the bedroom where the curtains did not close properly which meant the outside lights came inside all night and affected the quality of sleep.

Posted by on 21 Jul. 2019

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Comment from Hotel Management

27 Aug. 2019 by Natalie

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. I'm sorry to hear about the light issues with the curtains during your stay. Our team is working on rectifying this issue in all our apartments over the course of the next few months, some apartments the curtains have been replaced and they do have a complete blackout. We look forward to welcoming you back in the near future. Warm regards, Grace N Front Office Manager

5 out of 5
Great location for our purpose - visiting family in nearby suburbs - very clean..

Posted by on 2 Jul. 2019

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Comment from Hotel Management

2 Jul. 2019 by Grace

Dear Anonymous, Thank you for your kind review. I am delighted to hear that you enjoyed your stay and found our apartment facility to be clean and convenient. I will certainly pass this positive feedback on to our team. We look forward to welcoming you back in the near future. Kind Regards, Quest Caroline Springs Team

4 out of 5
Room was clean and functional. All we needed for an overnight stay. Lots of eateries nearby.

Posted by on 18 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Grace

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations and that you found our apartment facility to be clean and convenient. Our location is fantastic as we are right in the hub of Caroline Springs and everything is a close walk away especially restaurants and cafes. We look forward to welcoming you back in the near future. Warm regards, Grace N Front Office Manager

4 out of 5
Modern furniture Bed was comftorble Shower was cold, even when turned on hot setting Communication at the desk wasn’t the best, not very polite and was waiting to get served for more than 10 minutes

Posted by on 16 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Grace

Dear Traveler, Thank you for taking time out to provide your feedback regarding your recent stay at Quest Caroline Springs. I am delighted to hear that you are please with our furniture and that the bed was comfortable throughout your stay.. I am very disappointed to have read that we did not meet your expectation on certain aspects. We would appreciate if you could contact us to provide more details on your recent stay in order for us to further improve. Warmest Regards, Grace N Front Office Manager

3 out of 5
The room smelt like someone had been smoking in it, window was open. Bathroom was slightly unclean. Great location. And easy parking.

Posted by on 12 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Grace

Dear Traveler, Thank you for taking time out to provide your feedback regarding your recent stay at Quest Caroline Springs. I am delighted to hear that you find the our location to be great as well as our secure complimentary parking to be convenient throughout your stay. I am disappointed to have read your review and that we did not meet your standards in regards to housekeeping. Please rest assured that I have passed on the feedback to relevant team for future improvement and that this will not occur again. We would appreciate if you could contact us to provide more details on your recent stay in order for us to further improve. Warmest Regards, Grace N Front Office Manager

5 out of 5
The staff and reception very friendly and very helpful.

Posted by on 9 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Grace

Dear Traveler, Thank you for taking time out to provide feedback with your recent stay at Quest Caroline Springs. I am delighted to hear that our team has met your expectations. We look forward to welcoming you back in the near future. Warm regards, Grace N Front Office Manager

Property Features

Business amenities include a business centre and a limo/town car service. Event space at this aparthotel measures 538 square feet (50 square metres) and includes conference centres. A fitness centre, tour or ticket assistance, and concierge services are also featured at the luxury Quest Caroline Springs. Self parking is free. This 4.5-star Caroline Springs aparthotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 538 sq ft of conference space
  • 50 sq. m of conference space
  • Built in 2009
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (22.8 km / 14.2 mi)
  • Train station: Caroline Springs Station (4.4 km / 2.8 mi)
  • Parking: Free self parking

Room Amenities

Quest Caroline Springs offers 80 forms of air-conditioned accommodation with DVD players and minibars. This accommodation offers separate sitting areas. 32-inch LCD televisions come with premium satellite channels. Accommodation at this 4.5-star aparthotel has kitchens with fridges, microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and a hairdryer. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Sitting area
  • Minibar
  • LCD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Fridge
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10 AM.

Nearby Activities

Recreational amenities at the aparthotel include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.00 per night.
  • Cribs (infant beds) are available for AUD 5.00 per night.

Pets

  • No pets allowed

Policies

This property will place an authorization of $100 AUD for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 13.20 per person (approximately)
  • Fee for in-room wireless Internet: AUD 20.00 per night (rates may vary)
  • Early check-in fee: AUD 30 (subject to availability)
  • Late check-out fee: AUD 30 (subject to availability)
  • Crib (infant bed) fee: AUD 5.00 per night
  • Rollaway bed fee: AUD 45.00 per night
  • On-site credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Caroline Springs Quest
  • Quest Apartment Caroline Springs
  • Quest Caroline Springs
  • Quest Caroline Springs Aparthotel
  • Quest Caroline Springs Aparthotel
  • Quest Caroline Springs Caroline Springs
  • Quest Caroline Springs Aparthotel Caroline Springs

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.wotif.com/Melbourne-Hotels-Quest-Caroline-Springs.h2759163-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.