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4.2 out of 5

"👍 was a great experience will b doing again. " More

By a verified traveller on Sat 20 Jun 2020

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Novotel Melbourne Central. Within just a 10-minute stroll, you'll find Melbourne Central and Bourke Street Mall. Highlights at this hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

Flat-screen TVs with satellite channels are featured in all 270 rooms, and you can enjoy free WiFi, coffee/tea makers, and safes. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and premium bedding.

This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Added amenities include a coffee shop/café and laundry facilities. Each morning continental breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4.5-star Melbourne Central Business District hotel include Queen Victoria Market and SEA LIFE Melbourne.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$127* Per night/room 25 Oct. - 26 Oct.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Melbourne Central ratings based on 92 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Melbourne Central

Everyone (45) Couples (15) Family (22)
5 out of 5
👍 was a great experience will b doing again.

Posted by , from Victoria Australia on 20 Jun. 2020

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Comment from Hotel Management

10 Jul. 2020 by Emma

Dear Chris, Thank you for reviewing your recent stay with us and for your constructive feedback. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, Novotel Melbourne Central

2 out of 5
The receptionist was very rude and grumpy. I wanted to stay one more night she wasn’t helpful. I stayed 4nights instead of 5... Clean room and quiet. I like that. I had a good rest

Posted by on 26 Mar. 2020

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Comment from Hotel Management

10 Apr. 2020 by Emma

Dear Anonymous, Thank you for your review, and for choosing our hotel for your accommodation in Melbourne CBD. We will be sure to share your comments with our team, as we strive to continuously improve the quality of our service and guest experience. We hope you may consider us again in the future. Kind regards, Novotel Melbourne Central

5 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Emma

Dear Anonymous, Thanks for taking the time to review Novotel Melbourne Central, we hope to welcome you back again in the future. Regards, Novotel Melbourne Central Team

5 out of 5
Friendly staff, good location and very clean. Valet parking is a bonus. Had the buffet breakfast and it was beautiful. Would definetly stay there again.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Emma

Dear Rosi, Thank you for reviewing your stay at Novotel Melbourne Central. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, The team at Novotel Melbourne Central

5 out of 5

Posted by on 5 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Emma

Dear Anonymous, Thanks for taking the time to review Novotel Melbourne Central, we hope to welcome you back again in the future. Regards, Novotel Melbourne Central Team

4 out of 5
Friendly staff. Small room, but it had what we needed.

Posted by , from Tas on 1 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Emma

Dear Jen, Thank you for reviewing your stay at Novotel Melbourne Central. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, The team at Novotel Melbourne Central

5 out of 5

Posted by on 29 Feb. 2020

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Comment from Hotel Management

23 Mar. 2020 by Emma

Dear Anonymous, Thank you for reviewing your stay at Novotel Melbourne Central. We appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, The team at Novotel Melbourne Central

2 out of 5
I like the location, I booked the room with two double beds, however upon arriving in our room we only found one king bed. I took action and went to reception where they were happy to relocate us at an extra $25 fee. Excuse me I booked a room with two doubles why should I pay extra!!

Posted by on 29 Feb. 2020

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Comment from Hotel Management

23 Mar. 2020 by Emma

Dear Anonymous, Thank you for taking the time to tell us about your experience at Novotel Melbourne Central. We are very sorry to hear that aspects of your stay did not meet your expectations, however hope you may consider us in the future and provide us with an opportunity to provide a better experience. Kind regards, Novotel Melbourne Central

4 out of 5
The quality of service was not commensurate with the high standard of the facility overall

Posted by , from Wollongong on 18 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Emma

Dear Mark, Thank you for your review, and for choosing our hotel for your accommodation in Melbourne CBD! We will be sure to share your comments with our team, as we strive to continuously improve the quality of our service and guest experience. We hope to welcome you back again soon. Kind regards, Novotel Melbourne Central

5 out of 5
Excellent location, excellent facilities, staff where very friendly and helpful

Posted by on 15 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Emma

Dear Anonymous, Thank you for reviewing your recent stay with us and for your constructive feedback – we appreciate the time you have taken to provide feedback, and hope to have the chance to welcome you back again in the future. Kind regards, The team at Novotel Melbourne Central

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. There are 3 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Melbourne Central. For a fee, parking is available. This 4.5-star Melbourne hotel is smoke free.

  • 270 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.8 km / 1.1 mi)
  • Metro station: Melbourne Central Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Novotel Melbourne Central offers 270 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium satellite channels. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

Novotel Melbourne Central has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 36.00 for adults and AUD 36 for children (approximately)
  • Valet parking fee: AUD 50 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Melbourne Central Opening November 2018 Hotel
  • Novotel Central Opening November 2018 Hotel
  • Novotel Melbourne Central Opening November 2018
  • Novotel Central Opening November 2018
  • Novotel Melbourne Central Hotel
  • Novotel Central Hotel
  • Novotel Melbourne Central (Opening November 2018)
  • Novotel Melbourne Central
  • Novotel Melbourne Central Hotel
  • Novotel Melbourne Central Melbourne
  • Novotel Melbourne Central Hotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.