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4.2 out of 5

"Excellent value for money. Rooms quite small but still functional. Off-site parking complicates the stay and was inconvenient - particularly on the fi ... " More

By a verified traveller on Thu 25 Mar 2021

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Novotel Melbourne Central. Within just a 10-minute stroll, you'll find Melbourne Central and Bourke Street Mall. Highlights at this hotel include a restaurant, a 24-hour gym, and a bar/lounge.

Flat-screen TVs with satellite channels are featured in all 270 rooms, and you can enjoy free WiFi, coffee/tea makers, and safes. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and premium bedding.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and a business center. Added amenities include a coffee shop/café and laundry facilities. Each morning continental breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4.5-star Melbourne Central Business District hotel include Queen Victoria Market and SEA LIFE Melbourne.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Melbourne Central ratings based on 110 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Melbourne Central

Everyone (55) Couples (20) Family (23)
4 out of 5
Excellent value for money. Rooms quite small but still functional. Off-site parking complicates the stay and was inconvenient - particularly on the first time when we were already running late. Allow an extra half an hour on arrival and departure for this.

Posted by on 25 Mar. 2021

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Comment from Hotel Management

26 Mar. 2021 by Ellen

Dear Guest Thank you for your feedback and the star rating. We do apologise for the inconvenience about the off-site parking. At hotel we have limited parking available and works as first come first serve. Due to limited spots we had arranged off-site parking for our guests. Your feedback is very important to us and we work continuously working on areas of improvement. Thank You Kind Regards Ellen

3 out of 5

Posted by on 24 Mar. 2021

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Comment from Hotel Management

6 Apr. 2021 by Ellen

Dear Guest, Thank you for taking the time to review your stay with us. Thanks, Ellen Collins

4 out of 5

Posted by on 13 Mar. 2021

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Comment from Hotel Management

26 Mar. 2021 by Ellen

Dear Guest Thank you for choosing Novotel Ibis Melbourne Central for your stay. We appreciate your feedback as star rating and we hope to see you in future. Kind Regards Ellen

2 out of 5
Disappointed with no mini bar in room, wifi wouldnt work and couldn’t get through to reception to order room service Room Comfortable though

Posted by on 11 Mar. 2021

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Comment from Hotel Management

26 Mar. 2021 by Ellen

Dear Guest We do sincere apologies for the inconvenience. Due to Covid situation we didn't put anything in the mini bar. It is so sad you were not able to contact the reception for the room service. Your feedback is really important to us and we appreciate that. Hope you will consider us for the future. Thank you Kind Regards Ellen

5 out of 5
Another great place to stay in the City well located, hardware lane around the corner best place to eat is rice paper scissors

Posted by on 10 Mar. 2021

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Comment from Hotel Management

10 Mar. 2021 by Novotel Melbourne Central Team

Thank you for taking the time to rate your experience at Melbourne Central Hotels – we hope to have the opportunity to welcome you back in the future

5 out of 5

Posted by on 9 Mar. 2021

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Comment from Hotel Management

26 Mar. 2021 by Ellen

Dear Guest Thank you for choosing Novotel Ibis Melbourne Central and for the five star rating. We are glad you had enjoyed your stay and we hope to see you in future. Kind Regards Ellen

4 out of 5

Posted by on 25 Feb. 2021

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Comment from Hotel Management

10 Mar. 2021 by Novotel Melbourne Central Team

Thank you for taking the time to rate your experience at Melbourne Central Hotels – we hope to have the opportunity to welcome you back in the future

5 out of 5
Very friendly reception staff. No issues. All COVID regulations adhered to.

Posted by , from Ocean Grove,Vic on 3 Feb. 2021

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Comment from Hotel Management

4 Feb. 2021 by Novotel Melbourne Central Team

Thank you for taking the time to rate your experience at Melbourne Central Hotels – we hope to have the opportunity to welcome you back in the future

5 out of 5

Posted by on 16 Jan. 2021

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Comment from Hotel Management

28 Jan. 2021 by Novotel Melbourne Central Team

Thank you for taking the time to rate your experience at Melbourne Central Hotels – we hope to have the opportunity to welcome you back in the future

4 out of 5

Posted by on 10 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Novotel Melbourne Central Team

Thank you for taking the time to rate your experience at Melbourne Central Hotels – we hope to have the opportunity to welcome you back in the future

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. There are 3 meeting rooms available. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Melbourne Central. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 4.5-star Melbourne hotel is smoke free.

  • 270 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.4 km / 0.9 mi)
  • Metro station: Melbourne Central Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Novotel Melbourne Central offers 270 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium satellite channels. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

Novotel Melbourne Central has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 36.00 for adults and AUD 36 for children (approximately)
  • Airport shuttle fee: AUD 15 per person (one-way)
  • Valet parking fee: AUD 50 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Melbourne Central Opening November 2018 Hotel
  • Novotel Central Opening November 2018 Hotel
  • Novotel Melbourne Central Opening November 2018
  • Novotel Central Opening November 2018
  • Novotel Melbourne Central Hotel
  • Novotel Central Hotel
  • Novotel Melbourne Central (Opening November 2018)
  • Novotel Melbourne Central
  • Novotel Melbourne Central Hotel
  • Novotel Melbourne Central Melbourne
  • Novotel Melbourne Central Hotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.