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4.4 out of 5

"Hotel is central. Architecture pleasing. Clean. Service good. Covid quiet. Online info misrepresented services offered. Pool not open. And restricte ... " More

By a verified traveller on Sun 21 Jun 2020

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at InterContinental Melbourne The Rialto. Within just a 15-minute stroll, you'll find Crown Casino and Entertainment Complex and Bourke Street Mall. Highlights at this romantic hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

LCD TVs with satellite channels are featured in all 253 soundproofed rooms, and you can enjoy free WiFi, coffee/tea makers, and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while premium linens invite a good night's rest. In-room massages, safes, and hair dryers are also available.

A day of pampering at Botanica Day Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Alluvial Restaurant, serves Modern European cuisine and is open for breakfast, lunch, and dinner. Blue Stone Wine Lounge is the hotel's own wine bar. Enjoy the indoor swimming pool, health club, spa tub, and sauna. 4306 square feet (400 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Plus you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Sights within a 20-minute walk of this 5-star Melbourne Central Business District hotel include Eureka Tower and Melbourne Central.

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$217* Per night/room 19 Jul. - 20 Jul.

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Senior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

InterContinental Melbourne The Rialto ratings based on 278 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental Melbourne The Rialto

Everyone (227) Couples (34) Business (3) Family (10)
4 out of 5
Hotel is central. Architecture pleasing. Clean. Service good. Covid quiet. Online info misrepresented services offered. Pool not open. And restricted services eg bar. But willing to forgive in these weird times. But if you book a place regardless of when. What’s offered and paid for, should be available.

Posted by , from Melbourne on 21 Jun. 2020

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5 out of 5
The customer service at this hotel is excellent. All staff are polite & nothing is too much trouble. It is a beautiful, well presented, clean hotel in a great location.

Posted by on 8 Jun. 2020

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1 out of 5
the hotel was empty & there put me in a disabled room, water ran all over the floor & i slipped over. no vanity, no seat to put my shoes on. staff where rude when i got there at midnight i have stayed in hotels all over the world for work & this was the worst one i have ever been in, extremely disappointed

Posted by , from perth on 27 Mar. 2020

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5 out of 5

Posted by on 23 Mar. 2020

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3 out of 5
Not up to 5 stars!! Poor bathroom with peeling paint on door and inadequate shower.

Posted by on 11 Mar. 2020

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5 out of 5

Posted by on 8 Mar. 2020

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5 out of 5
Highest levels of service, cleanliness and facilities.

Posted by on 7 Mar. 2020

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4 out of 5

Posted by on 6 Mar. 2020

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2 out of 5
The property is great. We decided to give the intercontinental another go after a disappointing stay three years ago. Unfortunately we once again where let down by lack of staff and organisation. We waited 3 hours for our room to be ready which made the night rushed for us. Not what we had planned for our first year wedding anniversary

Posted by on 16 Feb. 2020

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5 out of 5
The design is amazing, ie restaurant area is amazing

Posted by on 27 Jan. 2020

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About the InterContinental Melbourne The Rialto

Location 495 Collins Street, Melbourne, VIC 3000

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from May 01 to July 31:

  • Dining venue
  • Fitness facilities
  • Sauna
  • Spa tub
  • Swimming pool

Property Features

InterContinental Melbourne The Rialto offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 4306 square feet (400 square meters) and includes a conference center. A spa tub, a sauna, and a library are also featured at the luxury InterContinental Melbourne The Rialto. For a fee, parking is available. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 253 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 2 bars or lounges
  • 4306 sq ft of conference space
  • 400 sq m of conference space
  • Built in 1891
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (26.6 km / 16.6 mi)
  • Train station: Southern Cross Station (0.6 km / 0.4 mi)
  • Metro station: Flagstaff Station (0.9 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

InterContinental Melbourne The Rialto offers 253 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Alluvial Restaurant - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Merchant - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Blue Stone Wine Lounge - Onsite wine bar. Happy hour is offered.

Market Lane Bar - Onsite piano bar. Happy hour is offered.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 70.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Guests should be aware that WiFi is only complimentary for 30 minutes, per day.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of Way of Clean (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 45 per person (approximately)
  • Valet parking fee: AUD 55 per night (in/out privileges)
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Melbourne
  • InterContinental Melbourne Rialto
  • InterContinental Rialto
  • InterContinental Rialto Hotel
  • InterContinental Rialto Hotel Melbourne
  • InterContinental Rialto Melbourne
  • Melbourne InterContinental
  • Melbourne Rialto
  • Rialto InterContinental
  • Rialto Melbourne
  • Intercontinental Melbourne The Rialto Hotel Melbourne
  • InterContinental Melbourne Rialto Hotel
  • InterContinental Melbourne The Rialto Hotel
  • InterContinental Melbourne The Rialto Melbourne
  • InterContinental Melbourne The Rialto Hotel Melbourne

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.