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InterContinental Melbourne The Rialto by IHG

5.0 star property

Photo gallery for InterContinental Melbourne The Rialto by IHG

2 restaurants, breakfast, lunch, dinner served; international cuisine
Property video
Exterior
Premium Room | Interior detail
Indoor pool, open 6:30 AM to 10:30 PM, free pool cabanas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$312
includes taxes & fees
16 Apr - 17 Apr

Explore the area

View map
495 Collins Street, Melbourne, VIC, 3000
  • Place, Collins Street
    ‪1 min walk‬
  • Place, Marvel Stadium
    ‪10 min walk‬
  • Place, Melbourne Central
    ‪10 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(18 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Accessible

Classic Room, 1 King Bed, Accessible

Classic Room, 1 King Bed, Accessible

8.6 out of 10
Excellent
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club lounge access (Separate Bath)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Club lounge access (Separate Bath)

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed (Collins Street View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 King Bed (Collins Street View)

10.0 out of 10
Exceptional
(1 review)
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club lounge access

Junior Suite, 1 King Bed, Club lounge access

Junior Suite, 1 King Bed, Club lounge access

8.0 out of 10
Very good
(3 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, Multiple Beds (Family Room)

Premium bedding, down duvets, minibar, in-room safe

Classic Room, Multiple Beds (Family Room)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Iconic)

Suite (Iconic)

Suite (Iconic)

10.0 out of 10
Exceptional
(1 review)
  • 112 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room

Premium bedding, down duvets, minibar, in-room safe

Premium Room

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Premium bedding, down duvets, minibar, in-room safe

Classic Room

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Club lounge access

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Club lounge access

8.6 out of 10
Excellent
(7 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Room amenity

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(34 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Premium bedding, pillow-top beds, minibar, in-room safe

Hotel Indigo Melbourne on Flinders by IHG

Melbourne Central Business District
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.6 out of 5, Wonderful, 821 reviews
The price is AU$159
includes taxes & fees
12 Apr - 13 Apr
Hotel Indigo Melbourne on Flinders by IHG

About the area

Melbourne

A luxury stay in the heart of Melbourne awaits you at InterContinental Melbourne The Rialto by IHG. Within just a 15-minute stroll, you'll find Melbourne Convention and Exhibition Centre and Crown Casino. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Botanica Wellness Spa & Clinic can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Alluvial Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Bluestone Lounge Bar is the hotel's own wine bar. Enjoy the indoor swimming pool, gym, Hot tub and sauna. 4306 square feet (400 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas and laundry facilities. Full breakfast is available at weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Places within a 15-minute walk of this 5-property class Melbourne Central Business District hotel include Eureka Tower and Bourke Street Mall.

What's nearby

  • Collins Street - 1 min walk - 0.1 km
  • Crown Casino - 9 min walk - 0.8 km
  • Marvel Stadium - 10 min walk - 0.9 km
  • Bourke Street Mall - 10 min walk - 0.9 km
  • Melbourne Central - 10 min walk - 0.9 km

Getting around

  • Southern Cross Station - 8 min walk
  • Flagstaff Station - 10 min walk
  • Melbourne Airport (MEL) - 27 min drive

Restaurants

  • ‪Club Intercontinental - ‬1 min walk
  • ‪Royal Stacks - ‬2 min walk
  • ‪First Love Cofffee - ‬2 min walk
  • ‪Il Mercato Centrale - ‬3 min walk
  • ‪Vue de monde - ‬1 min walk

About this property

InterContinental Melbourne The Rialto by IHG

InterContinental Melbourne The Rialto by IHG offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, 11 meeting rooms, and limo/town car service. Event space at this hotel measures 4306 square feet (400 square metres) and includes a conference centre. A hot tub, a sauna, and spa services are also featured at the luxury InterContinental Melbourne The Rialto by IHG. For a fee, parking is available.

This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 253 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Built in 1891
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
InterContinental Melbourne The Rialto by IHG offers 253 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Botanica Wellness Spa & Clinic has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi is limited to 30 minutes per day
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free for up to 30 minutes per day

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (AUD 80 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: AUD 48 for adults and AUD 28 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Alluvial Restaurant
  • Bluestone Lounge Bar
  • Ronnie's

Things to do

  • Art gallery
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (4,306 square foot of space)

Outdoors

  • Free pool cabanas
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1891
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 48 for adults and from AUD 28 for children
  • Valet parking fee: AUD 80 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Property Registration Number 7249

We should mention

  • Pool access available from 6:30 AM to 10:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi is limited to 30 minutes per day. WiFi in public areas is also free for up to 30 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

InterContinental Melbourne
InterContinental Melbourne Rialto
InterContinental Rialto
InterContinental Rialto Hotel
InterContinental Rialto Hotel Melbourne
InterContinental Rialto Melbourne
Melbourne InterContinental
Melbourne Rialto
Rialto InterContinental
Rialto Melbourne
Intercontinental Melbourne The Rialto Hotel Melbourne
InterContinental Melbourne Rialto Hotel

Frequently asked questions

What is the cancellation policy at InterContinental Melbourne The Rialto by IHG?

InterContinental Melbourne The Rialto by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Melbourne The Rialto by IHG?

As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at InterContinental Melbourne The Rialto by IHG on 16 Apr 2026 start from AU$312, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Melbourne The Rialto by IHG?

Yep, InterContinental Melbourne The Rialto by IHG has secured covered valet parking with in/out privileges for AUD 80 per night.

Are there any beaches close to InterContinental Melbourne The Rialto by IHG?

The closest beach to InterContinental Melbourne The Rialto by IHG is St Kilda Beach (5.9 km).

Is there a spa on site at InterContinental Melbourne The Rialto by IHG?

Yep, Botanica Wellness Spa & Clinic is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does InterContinental Melbourne The Rialto by IHG have a pool?

InterContinental Melbourne The Rialto by IHG has an indoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 6:30 AM to 10:30 PM.

What luxury perks are available at InterContinental Melbourne The Rialto by IHG?

InterContinental Melbourne The Rialto by IHG features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes InterContinental Melbourne The Rialto by IHG a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at InterContinental Melbourne The Rialto by IHG.

Is InterContinental Melbourne The Rialto by IHG family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that InterContinental Melbourne The Rialto by IHG is a hit with families.

Does InterContinental Melbourne The Rialto by IHG serve breakfast?

You bet, our travelers highly rate the full brekkie here! Offered at weekends between 7:00 AM and 11:00 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at InterContinental Melbourne The Rialto by IHG?

No, InterContinental Melbourne The Rialto by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Melbourne The Rialto by IHG?

Yep, you can grab a meal at InterContinental Melbourne The Rialto by IHG's onsite restaurant that serves international cuisine.

What time are check-in & check-out at InterContinental Melbourne The Rialto by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at InterContinental Melbourne The Rialto by IHG?

No, only service animals are allowed.

InterContinental Melbourne The Rialto by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1001 reviews
Rating 8 - Good. 215 out of 1001 reviews
Rating 6 - Okay. 81 out of 1001 reviews
Rating 4 - Poor. 63 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Rhys

Stayed 2 nights in Jan 2026

10/10 Excellent

Rukshila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great family room and the service was exceptional! Highly recommend.
Stayed 2 nights in Dec 2025

10/10 Excellent

LDC

Liked: Cleanliness, staff & service, amenities
Great Hotel close to shops great staff
Stayed 6 nights in Dec 2025

10/10 Excellent

Elizabeth, Warwick Farm

Stayed 1 night in Dec 2025

6/10 Okay

Camila

Stayed 1 night in Dec 2025

10/10 Excellent

Nirlep

Liked: Cleanliness, amenities, property conditions & facilities
Aaron at front desk was very helpful. Rooms were very clean. Beds were very comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Loved the room. The desk was excellent and the bathroom was modern and beautiful.
Stayed 1 night in Nov 2025

10/10 Excellent

Benjamin

Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Stayed 1 night in Nov 2025

10/10 Excellent

Sean

Stayed 1 night in Nov 2025

10/10 Excellent

Shane

Stayed 1 night in Oct 2025

4/10 Poor

Shona

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 5 nights in Oct 2025

2/10 Terrible

Shona

Business traveller
Disliked: Cleanliness, staff & service
My room was not made up, nor was my mini bar restocked after request. my room had neither milk nor a teaspoon My a la carte breakfast was cold. I was charged for 'complementary printing' Each time I communicated, I was met with justification rather then corrective action
Stayed 4 nights in Oct 2025

10/10 Excellent

Nick

Stayed 1 night in Oct 2025

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My place to stay in Melbourne

I always stay here whenever I am in Melbourne. A great quality hotel in a really good location. Rooms are great and the breakfast buffet is of high quality. Having said that, having one person on reception on a Friday evening which is a key check in time meant a longer than acceptable wait for a 5 star property of this calibre. The hotel was extra busy due to the football finals… the breakfast staff struggled a little with keeping the food options stocked. While disappointing neither of these would stop me from staying there again.
Stayed 2 nights in Sep 2025

4/10 Poor

Nick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Too many hidden charges. Far too many. MOST expensive hotel I have ever stayed in with bare services. NOT a luxury hotel at all. Way overpriced for an average hotel room. Many details overlooked very poorly - fridge not turned on. No air-conditioning turned on. Mini bar barely stocked. Will never stay here again despite the amazing staff. Feel financially violated at best. DO NOT recommend at all unless you like throwing away hard earned money.
Stayed 1 night in Sep 2025

10/10 Excellent

fenella

Stayed 4 nights in Sep 2025

10/10 Excellent

Nicolas

Stayed 3 nights in Sep 2025

8/10 Good

Lara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in close proximity to the sites.
Stayed 2 nights in Aug 2025

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointing first impression

Was excited to stay at this hotel but the service regarding check in was extremely disappointing! Staff at check in had zero personality and we’re not understanding at all. Was not able to check in until an hour after the actual check in time of 3 pm as I kept getting told the room was still being cleaned from when I first asked about 2.30. There was no action taken to hurry up the process until I got very annoyed. Luckily, the room was very clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness of the staff, courteous and professional. Beautiful hotel, at a very reasonable rate.
Stayed 2 nights in Sep 2025

6/10 Okay

Natasha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Older hotel, no Netflix or comfy pillows for such an expensive hotel
Stayed 1 night in Aug 2025

2/10 Terrible

Hasi

Stayed 1 night in Sep 2025

8/10 Good

Dean

Stayed 2 nights in Aug 2025