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4.3 out of 5

"The service was incredible- very professional and food service was fast! Upgraded on check in! Late check out. Perfect for city Center break " More

By a verified traveller on Tue 23 Jun 2020

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Hotel Description

DoubleTree by Hilton Hotel Melbourne - Flinders Street places you in the center of Melbourne, steps from Degraves Street and within a short 5-minute stroll of Federation Square. Highlights at this hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

All 187 rooms feature WiFi, flat-screen TVs, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. In-room massages, safes, and hair dryers are also available.

The restaurant, Platform 270, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 10 AM.

Sights within a 10-minute walk of this 4.5-star Melbourne Central Business District hotel include Bourke Street Mall and SEA LIFE Melbourne.

Room, 2 Single Beds (Interior)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 2 Single Beds (Guest)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed (Interior)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Guest)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

DoubleTree by Hilton Hotel Melbourne - Flinders Street ratings based on 272 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Melbourne - Flinders Street

Everyone (231) Couples (23) Business (2) Family (11)
5 out of 5

Posted by on 4 Jul. 2020

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Comment from Hotel Management

13 Jul. 2020 by DT Melbourne

Good morning, thank you for choosing to stay with us and your five star rating. We hope to welcome you again in the future.

5 out of 5
The service was incredible- very professional and food service was fast! Upgraded on check in! Late check out. Perfect for city Center break

Posted by , from Torquay on 23 Jun. 2020

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Comment from Hotel Management

13 Jul. 2020 by DT Melbourne

Hi E&B, thank you for choosing to stay with us and your terrific feedback. We are delighted to hear you enjoyed your stay, our great location, and friendly staff. We hope to welcome you again in the future.

5 out of 5

Posted by on 8 Jun. 2020

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Comment from Hotel Management

9 Jun. 2020 by DT Melbourne

Good morning, thank you for choosing to stay with us and your 5/5 review. Much appreciated and we are delighted you enjoyed your stay, we hope to welcome you again soon. Warm regards, Team DoubleTree Melbourne

5 out of 5
An excellent facility right next to Flinders Street,this is the new way hotel,rooms were comfy and staff was excellent,best steak I have had in years.

Posted by on 23 Feb. 2020

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5 out of 5

Posted by on 16 Jan. 2020

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5 out of 5
Great location, clean rooms and helpful staff, good value for money.

Posted by on 29 Dec. 2019

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5 out of 5
Location is amazing. Balcony room was fantastic views right across the city. Staff went above and beyond and were all so kind

Posted by on 26 Dec. 2019

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3 out of 5
I liked your staff and location. But your advertising showed a room with a view. I was hoping there might be a slight view???? The bed was comfortable. We had a room near the lift doors. Loud people could be heard and they woke me up.

Posted by on 21 Dec. 2019

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5 out of 5
Yes it was small, room no windows. It was quiet, clean, magnificent bed. We ate breakfast and dinner there. The food and staff amazing. We would definitely return.

Posted by on 8 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Marcomms

Thank you for staying with us and your feedback. We are delighted to hear you had a comfortable stay, loved the food and our amazing Sweet Dreams bed. We hope to welcome you again. Warm Regards, Jacinta (Hotel Marketing)

4 out of 5
Friendly staff and check-in as well as checkout was smooth. Complimentary cookie at check-in was delicious and just what I needed!

Posted by on 6 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Marcomms

Thank you for staying with us and your review. We are delighted to hear you had a nice stay and enjoyed our friendly staff and delicious cookie! We hope to welcome you again. Warm Regards, Jacinta (Hotel Marketing)

About the DoubleTree by Hilton Hotel Melbourne - Flinders Street

Location 270 Flinders Street, Melbourne, VIC 3000

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1582 square feet (147 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly DoubleTree by Hilton Hotel Melbourne - Flinders Street. A complete renovation of DoubleTree by Hilton Hotel Melbourne - Flinders Street was completed in December 2014. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 187 guestrooms or units
  • 14 levels
  • 1582 sq ft of conference space
  • 147 sq m of conference space
  • Built in 1970
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Transport

  • Airport: Tullamarine Airport (MEL) (28.1 km / 17.4 mi)
  • Train station: Southern Cross Station (1.5 km / 0.9 mi)

Room Amenities

DoubleTree by Hilton Hotel Melbourne - Flinders Street offers 187 accommodations with minibars and laptop-compatible safes. 32-inch flat-screen televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10 AM.

Platform 270 - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12.00 and AUD 30.00 for adults, AUD 10.00 and AUD 20.00 for children (approximately)
  • Fee for in-room wireless Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Nearby parking fee: AUD 30 per night
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citigate Hotel Melbourne
  • Citigate Melbourne
  • Melbourne Citigate
  • DoubleTree Hilton Hotel Melbourne Flinders Street
  • DoubleTree Hilton Hotel Flinders Street
  • DoubleTree Hilton Melbourne Flinders Street
  • DoubleTree Hilton Flinders Street
  • DoubleTree by Hilton Hotel Melbourne - Flinders Street Hotel
  • DoubleTree by Hilton Hotel Melbourne - Flinders Street Melbourne
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.