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4.1 out of 5

"The location was great and the room nice and neat. The initial communication from the hotel wasn't great but follow up communication made up for it. T ... " More

By a verified traveller on Wed 30 Dec 2020

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Hotel Description

Collins Hotel places you in the center of Melbourne, steps from Regent Theatre and within a short 5-minute stroll of Bourke Street Mall. Highlights at this aparthotel include in-room kitchens, free WiFi, and LCD TVs.

Each apartment features a dining area, a sitting area, and a coffee/tea maker. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A phone, an iron/ironing board, and a desk are also available.

This business-friendly aparthotel offers free WiFi in public areas, dry cleaning/laundry services, and tour/ticket assistance. Additionally, you'll find laundry facilities, luggage storage, and an elevator.

Attractions within a short walk of this 4-star Melbourne Central Business District aparthotel include Flinders Lane and Yarra Riverfront.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$107* Per night/room 18 Jan. - 19 Jan.

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Collins Hotel ratings based on 990 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Collins Hotel

Everyone (619) Couples (239) Business (4) Family (101) Other (2)
4 out of 5
The location was great and the room nice and neat. The initial communication from the hotel wasn't great but follow up communication made up for it. The couch in the apartment was old and stained and the robe doors need repair

Posted by on 30 Dec. 2020

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4 out of 5
Close to everything in CBD. 4 People 2 Keys didn’t quite work for us. Stove but no pots or pans. Comfy beds.

Posted by , from Ballarat on 29 Dec. 2020

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2 out of 5
The place was so average that we ended up leaving after an hour and going home to sleep in our own bed.

Posted by , from Melbourne on 27 Jun. 2020

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Comment from Hotel Management

30 Jun. 2020 by Collins Hotel

Good Morning Glen, Thank you for taking the time to review your experience. We are very sorry to hear you were unhappy with the hotel and did not stay the night. Could you please tell us exactly what aspect you found most disappointing? Any feedback and input you can provide would be most helpful.

4 out of 5
While there were a few things missing in the unit, the staff were very quick to rectify them for us. With flights being cancelled due to the virus, we had to cut our visit short in order to get home. They have given us credit on the days that we didn’t use. A good central location.

Posted by on 29 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by Collins Hotel

Thank you for taking the time to review your stay at Collins Hotel. Stay safe and we hope to see you next time you are in Melbourne.

5 out of 5
Close to where we needed to go, friendly staff and very helpful. Will definitely stay here again as it's in a perfect place, close to stations, shops etc, and having it's own kitchen was fantastic.

Posted by on 20 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by Collins Hotel

Thank you for your lovely review of our staff and hotel. We are pleased you were able to make the most of our convenient location. We hope to see you again next time you are in Melbourne.

1 out of 5
Virtually the whole place was tacky and falling apart.

Posted by , from huntly on 15 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by Collins Hotel

Thank you for your review.

3 out of 5
Had a street facing room with spacious balcony. Sure the hotel could do with some updates, but it was clean and quiet and had all that you need and would stay there again.

Posted by , from Adelaide on 13 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by Collins Hotel

Thank you for choosing to stay at Collins Hotel and for taking the time to review your stay. We hope to see you next time you are in Melbourne.

3 out of 5
The location of this place is so great! The staff were friendly enough, but failed to tell me upon arrival that my TV wouldn’t be working- an existing issue that wasn’t disclosed to me. Other than that it was a clean little apartment, value for money! Cleaning wasn’t great but nothing shocking.

Posted by , from Brisbane on 11 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Sany

Dear J, Thank you kindly for taking the time to review your recent stay here with us at Collins Hotel Apartments. We are delighted to see that you found great comfort in our fantastic location! It is very unlikely for a TV to not be working in our rooms, had you have contacted our reception staff, we would have happily assisted you. We appreciate your valuable feedback given! Warmest Regards, Sany Front Office Receptionist Collins Hotel Apartments

4 out of 5

Posted by on 7 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Collins Hotel

Thank you for taking the time to rate your stay at Collins Hotel.

4 out of 5

Posted by on 6 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Sany

Dear Valued Guest. Thank you kindly for taking the time to review your recent stay here with us at Collins Hotel Apartments. We appreciate your 4 out of 5 star rating and hope to accommodate you in the future. Warmest Regards, Sany Front Office Receptionist Collins Hotel Apartments

Property Features

As a guest of Collins Hotel, you'll find tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi. The business-friendly Collins Hotel also features room service (during limited hours) and an elevator. This 4-star Melbourne aparthotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 8 levels
  • Built in 1915
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Tullamarine Airport (MEL) (28.9 km / 18 mi)
  • Train station: Flinders Street Station (0.7 km / 0.4 mi)
  • Metro station: Parliament Station (0.8 km / 0.5 mi)

Room Amenities

Collins Hotel offers 55 accommodations with coffee/tea makers and irons/ironing boards. Accommodations offer separate sitting areas. LCD televisions are featured in guestrooms. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

  • In-room kitchen
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • LCD television
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer available
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7:00 AM - 11:00 PM
  • Sunday - Sunday: 8:00 AM - 8:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 7:00 AM - 11:00 PM
  • Sunday - Sunday: 8:00 AM - 8:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per day.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed

Policies

This hotel will place an authorization for incidentals upon arrival, to be released within 3-5 business days.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20.00 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 45.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Collins Street
  • Quest Collins Street Central
  • Quest Collins Street Central Apartment
  • Quest Collins Street Central Apartment Melbourne
  • Quest Collins Street Central Melbourne
  • Adara Collins Apartment Melbourne
  • Adara Collins Apartment
  • Adara Collins Melbourne
  • Adara Collins
  • Quest Collins Street Central Hotel Melbourne
  • Collins Hotel Melbourne
  • Collins Melbourne
  • Collins Hotel Melbourne
  • Collins Hotel Aparthotel
  • Collins Hotel Aparthotel Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.