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Pacific Palms Resort

4.0 star property
Suburban resort with 2 restaurants and full-service spa

Photo gallery for Pacific Palms Resort

Exterior
Property amenity
View from property
2 restaurants, breakfast served
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool

Explore the area

View map
1 Industry Hills Pkwy, La Puente, CA, 91744
  • Place, Babe Zaharias Golf Course
    ‪8 min walk‬
  • Place, Industry Hills Expo Center
    ‪18 min walk‬
  • Place, La Puente City Hall
    ‪6 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

8.4 out of 10
Very good
(149 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
Private bathroom
  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe two double Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe two double Room

  • Sleeps 2

View all photos for Deluxe king Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe king Room

  • Sleeps 2

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

  • Sleeps 4

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
Private bathroom
  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
Private bathroom
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, City View

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

Highlights

Balcony
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
Private bathroom
  • 37 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

La Puente

At Pacific Palms Resort you'll be 3.7 km (2.3 mi) from Round 1 Bowling and Amusement and 3.8 km (2.4 mi) from Puente Hills Mall. Highlights at this resort include 2 restaurants, a full-service spa and a golf course. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. For a drink, you can stop by the resort's own lounge bar. Enjoy the outdoor swimming pool, gym, Hot tub and sauna. 45000 square feet (4181 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 11 AM and on weekends between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute drive of this City of Industry resort include Brea Mall and Medieval Times.
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What's nearby

  • Babe Zaharias Golf Course - 8 min walk - 0.7 km
  • Industry Hills Expo Center - 18 min walk - 1.6 km
  • La Puente City Hall - 6 min drive - 4.8 km
  • Honda Center - 24 min drive - 39.2 km
  • Disneyland® Resort - 29 min drive - 42.5 km

Getting around

  • Walnut Industry Station - 10 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.) - 46 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Taco Del Rio - ‬13 min walk
  • ‪Carl's Jr. - ‬3 min drive
  • ‪Little Caesars Pizza - ‬16 min walk
  • ‪Jack in the Box - ‬3 min drive

About this property

Pacific Palms Resort

Suburban resort with 2 restaurants and full-service spa
Pacific Palms Resort offers its guests a full-service spa, a golf course, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this resort measures 45000 square feet (4181 square metres) and includes conference space. A health club, a hot tub, and a sauna are also featured at the business-friendly Pacific Palms Resort. Self parking is free.

This La Puente resort is smoke free.

  • 292 guestrooms or units
  • 11 levels
  • 2 dining venues
  • Conference rooms
  • 45000 sq ft of conference space
  • 4181 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Pacific Palms Resort offers 292 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Valet parking on site (USD 14 per night)
  • Limited on-site self and valet parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11 AM on weekdays and 7 AM to 10:30 AM on weekends; USD 10 to 24.95 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 36-hole golf course
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 45,000 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and cash.
    For guests' safety, the property includes a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Frequently asked questions

What is the cancellation policy at Pacific Palms Resort?

Pacific Palms Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Pacific Palms Resort?

Yep, Pacific Palms Resort has a free self car park and free RV/bus/truck parking. Additionally there is valet parking for USD 14 per night.

Is there a spa on site at Pacific Palms Resort?

Yep, there is an onsite spa at Pacific Palms Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Pacific Palms Resort have a pool?

Pacific Palms Resort has a heated pool and an outdoor pool.

What luxury perks are available at Pacific Palms Resort?

Pacific Palms Resort features a heated pool, a full-service spa and a health club.

What makes Pacific Palms Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Pacific Palms Resort.

Does Pacific Palms Resort serve breakfast?

Sure does, cooked-to-order brekkie is available weekdays from 7:00 AM to 11 AM and weekends from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Pacific Palms Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Pacific Palms Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pacific Palms Resort?

Check-in begins at 4:00 PM. Check-out time is noon.

Is there a golf course on site at Pacific Palms Resort?

Yep, Pacific Palms Resort has a 36-hole golf course. A golf driving range and golf lessons are also available.

Pacific Palms Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 658 out of 1004 reviews
Rating 8 - Good. 169 out of 1004 reviews
Rating 6 - Okay. 89 out of 1004 reviews
Rating 4 - Poor. 46 out of 1004 reviews
Rating 2 - Terrible. 42 out of 1004 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Davonta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jonalynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, great stay
Stayed 2 nights in Sep 2025

8/10 Good

Keith

Stayed 1 night in Sep 2025

10/10 Excellent

erick

Stayed 1 night in Sep 2025

4/10 Poor

Cesar

Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Travelled with family
Liked: Amenities
Easy check in and great service.
Stayed 1 night in Sep 2025

10/10 Excellent

Devin

Stayed 2 nights in Aug 2025

2/10 Terrible

Diane, Walnut

Disliked: Cleanliness, property conditions & facilities
Rooms are run down and housekeeping is terrible
Stayed 1 night in Aug 2025

6/10 Okay

Cynthia

Disliked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Chul

Stayed 1 night in Sep 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Sep 2025

10/10 Excellent

Wayne, Hainesport

Stayed 2 nights in Sep 2025

2/10 Terrible

Cynthia

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My husband and I stayed at the property from 09/11 through 09/14. We frequent Los Angeles often to help out with family affairs, and this was the worst stay we've ever had at any hotel in the area. I'd like to start by saying that the front desk was generally very friendly, but besides that, the hotel should not be considered a resort or be marked as 4 stars. The bathroom is extremely dated, as well as the room. There were paint cracks and everything appeared to be very worn and old. However, the worst part was the security issue. Keys are not required to go up and down to the rooms. On the evening of 9/13 (or morning of 9/14) at 3:00 a.m., I woke up to someone opening our door. We quickly reacted and called the front desk. Security came up and informed us that they didn't know who it would be but that it "might" be maintenance or security. We never got a confirmation. In the morning, when I reported it to the front desk, that receptionist said word for word "Oh, that's weird...". Once I escalated the issue, I was told that I never informed the hotel. This is a HUGE safety issue. Right before they entered our room, I also heard a scream from another room which makes me think that someone else had the same experience.
Stayed 4 nights in Sep 2025

2/10 Terrible

Enrique

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Management and staff need training

There was no service or help from staff. I was charged $320 for deposit and an additional $220 for the night stay. Unreal! I'm still waiting for my deposit to be returned to my account. I called to ask for help but management will not return my call or just ignore my complaints. Never ever doing this again
Stayed 1 night in Sep 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
The barking dog next door was disruptive to my creative work. Strong marijuana smell in the hallway was problematic, too.
Stayed 2 nights in Sep 2025

10/10 Excellent

Eddie, Calabasas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing and comfortable place. The property is lush and a hidden gem. Been here multiple times and always relaxing and a pleasure.
Stayed 7 nights in Sep 2025

10/10 Excellent

Eddie, Calabasas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here multiple times. It’s very comfortable and relaxing. Every time I come I am welcomed by friendly and professional staff. They always try to make my stay comfortable.
Stayed 7 nights in Sep 2025

6/10 Okay

Lindsey

Stayed 2 nights in Sep 2025

10/10 Excellent

Vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was well maintained. Convenient location. Quite
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk service is amazing!
Stayed 2 nights in Aug 2025

4/10 Poor

Abigail

Stayed 1 night in Sep 2025

8/10 Good

Alice

Stayed 1 night in Sep 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and great restaurant on the premises will definitely recommend to family and friends
Stayed 1 night in Sep 2025

4/10 Poor

Bo, Walnut

Stayed 3 nights in Aug 2025