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Sheraton Grand Los Angeles

4.0 star property
Pet-friendly hotel connected to a shopping centre in Los Angeles with a rooftop terrace

Photo gallery for Sheraton Grand Los Angeles

Lobby lounge
Creator video - submitted by HelloHa
Lounge
Lobby lounge
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Pet-friendly
The current price is AU$329
includes taxes & fees
14 Dec - 15 Dec

Explore the area

View map
711 S Hope St, Los Angeles, CA, 90017
  • Place, The Bloc
    ‪1 min walk‬
  • Place, L.A. Live
    ‪8 min walk‬
  • Place, Crypto.com Arena
    ‪12 min walk‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪18 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds

8.6 out of 10
Excellent
(50 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(21 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Separate bedroom
Down duvet
Pillow-top bed
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

9.0 out of 10
Wonderful
(123 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-in Shower)

Down duvets, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Down duvets, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom (Mobility Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed - king
Down duvet
Pillow-top bed
  • 70 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Down duvets, pillow-top beds, in-room safe, desk

Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Pillow-top bed
Down duvet
Deep-soaking bath
  • Sleeps 4
  • 2 Queen Beds

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About the area

Los Angeles

Sheraton Grand Los Angeles places you in the centre of Los Angeles, connected to a shopping centre and within just a 15-minute stroll of popular places like Crypto.com Arena and L.A. Live. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, District on the Bloc, serves American cuisine and is open for breakfast, lunch and dinner. Hope Street Bar is the hotel's own bar. 25000 square feet (2323 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .Within a 20-minute walk of this 4-property class Downtown Los Angeles hotel, attractions include Los Angeles Convention Center and Walt Disney Concert Hall.

What's nearby

  • The Bloc - 1 min walk - 0.0 km
  • Pershing Square - 7 min walk - 0.6 km
  • L.A. Live - 8 min walk - 0.7 km
  • Crypto.com Arena - 12 min walk - 1.0 km
  • Los Angeles Convention Center - 13 min walk - 1.2 km

Getting around

  • 7th Street - Metro Center Station - 2 min walk
  • Los Angeles Cal State Station - 8 min drive
  • Los Angeles Intl. (LAX) - 36 min drive

Restaurants

  • ‪Taco Bell Cantina - ‬3 min walk
  • ‪Joey Dtla - ‬2 min walk
  • ‪Philz Coffee - ‬2 min walk
  • ‪Wokcano - ‬3 min walk
  • ‪Marugame Udon - ‬1 min walk

About this property

Sheraton Grand Los Angeles

Pet-friendly hotel connected to a shopping centre in Los Angeles with a rooftop terrace
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 9 meeting rooms, and limo/town car service are available.

Public spaces have free WiFi. Event space at this hotel measures 25000 square feet (2323 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and a vending machine are also featured at the business-friendly Sheraton Grand Los Angeles. Parking is available for a fee.

This 4-star Los Angeles hotel is smoke free.

  • 1 building
  • 496 guestrooms or units
  • 24 levels
  • 25000 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 1973
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sheraton Grand Los Angeles offers 496 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down duvets. 47-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Los Angeles hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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4.6 out of 5, Wonderful, 2,516 reviews
The price is AU$328
includes taxes & fees
17 Dec - 18 Dec
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (USD 60 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 9 to 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • District on the Bloc
  • Hope Street Bar

Things to do

  • 24-hour gym
  • Shopping centre
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 25,000 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 24 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1973
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee for check-in between 9:00 AM and 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay
  • Destination fee: USD 34.80 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 9 to 22 per person
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 60.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 AM and 2:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Los Angeles Downtown
Los Angeles Downtown Sheraton
Sheraton Grand Los Angeles Hotel
Sheraton Hotel Los Angeles Downtown
Sheraton Los Angeles Downtown
Sheraton Los Angeles Downtown Hotel
Los Angeles Sheraton
Sheraton Los Angeles
Sheraton Grand Los Angeles Hotel
Sheraton Grand Los Angeles Los Angeles
Sheraton Grand Los Angeles Hotel Los Angeles

Frequently asked questions

What is the cancellation policy at Sheraton Grand Los Angeles?

Sheraton Grand Los Angeles offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Los Angeles?

As of 8 Dec 2025, prices found for a 1-night stay for 2 adults at Sheraton Grand Los Angeles on 14 Dec 2025 start from AU$276.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Los Angeles?

Yep, Sheraton Grand Los Angeles has valet parking with in/out privileges for USD 60.00 per night.

What makes Sheraton Grand Los Angeles a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Sheraton Grand Los Angeles.

Is Sheraton Grand Los Angeles family-friendly?

You bet! With amenities such as a corner/local shop and a deli, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand Los Angeles is a hit with families.

Are there hot tubs in the rooms at Sheraton Grand Los Angeles?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Grand Los Angeles serve breakfast?

Sure does, full breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Sheraton Grand Los Angeles?

No, Sheraton Grand Los Angeles does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Grand Los Angeles?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Grand Los Angeles?

Check-in begins at 4:00 PM. Check-out time is noon.

Sheraton Grand Los Angeles Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 698 out of 1005 reviews
Rating 8 - Good. 161 out of 1005 reviews
Rating 6 - Okay. 65 out of 1005 reviews
Rating 4 - Poor. 39 out of 1005 reviews
Rating 2 - Terrible. 42 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Sep 2025

8/10 Good

Angela, Bakersfield

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the staff was so friendly, the only down side to the hotel is the elevator system is a bit confusing
Stayed 1 night in Sep 2025

10/10 Excellent

Jacques

Stayed 3 nights in Aug 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

MARY-JEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great staff. Room is spacious. We enjoyed our stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Flavio De Medeiros

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

TASMEEM

Stayed 2 nights in Aug 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This really nice hotel. Everything nice and clean and order and the stuff really nice and everything else. Around de hotel Downtown, Good Location You Can Walk Anywhere From There.
Stayed 1 night in Aug 2025

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice experience I would stay again.
Stayed 4 nights in Aug 2025

8/10 Good

Caleb

Stayed 1 night in Aug 2025

10/10 Excellent

Alexia

Stayed 2 nights in Aug 2025

10/10 Excellent

Lily

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super location, very convenient to all of DTLA, great helpful staff. Small comment: hotel restaurant is not tasty. Best to eat out, and lots of options around. Definitely will stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Yoonsook

Stayed 2 nights in Aug 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

KHOA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping isn't as top-notched for this class of hotel. Both shampoo and body wash were out, but housekeeping did not notice to replenish. We had to call and waited quite a while for service to bring up new bottles.
Stayed 3 nights in Aug 2025

2/10 Terrible

Lilia

Travelled with family
Disliked: Amenities
First time staying at a Sheraton hotel. Because it’s an established hotel. Expected a luxury type hotel seeing how it’s a Sheraton I thought I was going to experience a much better stay than any other hotels I’ve stayed at. The front desk had excellent customer service very nice and friendly. Got to the room which was two queen beds for 3 people. Bathroom only had one set of towels so had to call room service for towels. I tried to take a shower but only hot I mean really hot water came out. So I called room service again and they will have someone from maintenance stop by to check it out. No one came to drop off the towels. The maintenance guy came said he would open “it” up to see why there’s no cold water. Later he says that we have to wait 2-3 min for the cold water to come out. That seems like a waste of water but that’s the only way to have a good temp. Mind you there’s 3 of us and we’d have to wait a couple of mins for the cold water?! As much as we paid for this hotel I swear I would’ve stayed at a holiday inn or best western. Also there’s no elevator fr the hotel to get to the parking garage you have to go outside to the plaza and go to an elevator that takes you to the parking garage! So inconvenient. Walking pass people who are eating outside the plaza with all your luggage to get to the parking garage I don’t get it. Plus I asked regarding breakfast I was told by room service that we can order but we would have to go downstairs to pick up the food?!
Stayed 2 nights in Aug 2025

10/10 Excellent

Sheila

Stayed 7 nights in Aug 2025

10/10 Excellent

Leslie, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Ryan Jeremy

Liked: Amenities, property conditions & facilities
Accessible to everything
Stayed 1 night in Aug 2025

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with wonderful staff.
Stayed 1 night in Aug 2025

2/10 Terrible

Noelle

Couldn't find location
Stayed 1 night in Aug 2025

8/10 Good

Melissa, Fowler

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator system is confusing. Our room was not properly cleaned. There was obvious dirt and fingerprints on the furniture. The bar is great. Service is great.
Stayed 1 night in Jul 2025

2/10 Terrible

Tesfahun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer service
Stayed 4 nights in Jul 2025