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4.7 out of 5

"Loved every minute of our three night stay and only wished we could have stayed longer. Stayed in a two bedroom apartment and it was flawless. The b ... " More

By a verified traveller on Sat 08 May 2021

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Hotel Description

A luxury stay in Gold Coast awaits you at Ultra Broadbeach. Within just a 10-minute stroll, you'll find popular attractions like The Star Gold Coast and The Oasis. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features a plasma TV with cable channels, along with free WiFi, free wired Internet, and a balcony or patio. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and a separate tub and shower are also available. Limited housekeeping is available.

Enjoy the fitness center, outdoor tennis court, spa tub, and sauna. Other amenities include free WiFi in public areas, a kids' swimming pool, and laundry facilities.

Attractions within a 15-minute walk of this 4.5-star Broadbeach property include Gold Coast Convention and Exhibition Centre and Pacific Fair Shopping Centre.

Apartment, 1 Bedroom, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$346* Per night/room 17 May - 18 May

Apartment, 2 Bedrooms (Skyhome)

Bed Count 1 King Bed Maximum Occupancy 5 Max

3 Bedroom Beach House

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

3 Bedroom Beach View

Bed Count 3 King Beds Maximum Occupancy 7 Max

Apartment, 2 Bedrooms, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment, 3 Bedrooms, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Ultra Broadbeach ratings based on 193 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ultra Broadbeach

Everyone (94) Couples (29) Family (61)
5 out of 5
Loved every minute of our three night stay and only wished we could have stayed longer. Stayed in a two bedroom apartment and it was flawless. The breathtaking view upon entering the room, coupled with the comfortable size of the apartments made travelling with two your kids a breeze. The pool and other amenities where impeccable and the location was great. Will be looking to stay again.

Posted by on 8 May 2021

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Comment from Hotel Management

9 May 2021 by Lindy Baxter

Thankyou for your review. We appreciate when guests take the time to lodge a review. Great to see you enjoyed your stay.

5 out of 5
We had a great stay at the ocean view 2 bed apartment. We were so impressed with the view and condition of the apartment. The pool was a standout for our 3 kids (2,6,8) as it is heated and has 2 shallow sections perfect for small kids. Location is close to the beach, parks and supermarket. Staff were always friendly and helpful. I would definitely recommend this accommodation to families.

Posted by on 6 May 2021

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Comment from Hotel Management

6 May 2021 by Lindy Baxter

Hello, Thankyou for taking the time to lodge a review. We greatly appreciate all feedback we receive. Hope to see you again on your next trip to the beautiful Broadbeach area.

4 out of 5
The property was very nice and modern. The location was brilliant - so close to the beach and the cafes and shops at Broadbeach. Staff were lovely. The pool and spa was really lovely and so peaceful to swim at night. A function room was right next to the pool so it was not as comfortable to swim or lounge with everyone so close and visible. We stayed in the apartment on the ground floor which was absolutely excellent for easy access (loved not having to wait for an elevator) and we opted for this instead of a higher apartment with a view. Sadly, there was a lot of construction on the land next door which woke us super early and the noise was relentless through the day - this made it difficult to work from the apartment. The staff mentioned a bit of noise when we arrived but it would have been good to know that before we booked it. It was much noisier than we anticipated. If the noise wasn't there I'd def stay int he same apartment again.

Posted by on 3 May 2021

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Comment from Hotel Management

4 May 2021 by Lindy Baxter

Hi, Thankyou for your review, overall it was good to see you enjoyed your stay at Ultra. I have just checked the Expedia site and I am disappointed to say that the notification of the new construction had not been listed on the website. This has been amended. Unfortunately as hard as we tried to put a stop to the construction Broadbeach is in such high demand the amount of the build is at an all time high.

3 out of 5
Easy booking process, great location in proximity to the beach with lots of good restaurants close by. Entrance and lobby were nice however the room was not on par. We booked a room which was advertised as having a queen sized bed, but on our first night we soon realised it was just 2 single beds pushed together without any extra padding/mattress protector/cushion top. That means we had the joy of the extremely hard mattress boarder and all of the springs digging into us throughout the night. No ideal. We resorted to using the spare blanket to line our bed and sleep on top of to get some little comfort. There were multiple tiles lose in the bathroom above the toilet, which should be looked into ASAP as I could see this being quite painful when it eventually falls onto someone whilst they're doing their business. Extraction fan above the shower was also filthy, covered in caked on dust that would fall into the shower when it was turned on. I believe this place could be very nice if better care and refurbishments are done in the future

Posted by on 27 Apr. 2021

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Comment from Hotel Management

28 Apr. 2021 by Lindy Baxter

Hello, Thankyou for taking time to leave a review. We are sorry to hear that you did not enjoy your stay with us. Regarding the bedding arrangement, many of our apartments have what is called a 'King Zip' (fairly standard in the hotel industry) - this enables the apartment to cater for those requesting both singles or a King bed. We do have spare mattress toppers available for those that may find a bed uncomfortable. May I ask if you mentioned your issues to reception? We would have happily fitted one to your bed. We apologies for the cleaning issues with the exhaust fan. If we were aware we would also have had maintenance rectify the issue immediately. Regarding the broken tiles, (sorry we are not sure of your apartment number as you have left an anonymous review), we will check all apartments and have these fixed immediately. Once again we appreciate your review, as it enables us to improve what we believe to be a lovely building in a great location of Broadbeach. Kind Regards, General Manager.

5 out of 5
Lovely unit amenities were good, close to beach, close to restaurants & shops. Would go back.

Posted by on 17 Mar. 2021

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Comment from Hotel Management

21 Mar. 2021 by Lindy Baxter

Thankyou for taking the time to lodge a review. Great to see you enjoyed your stay.

5 out of 5
An excellent property and experience. Only issue was that the dishes were not clean in the kitchen - it appeared as if they may have gone through the dishwasher without any dishwashing powder. We re-washed them and all was well after that. Otherwise, an excellent stay.

Posted by on 31 Jan. 2021

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Comment from Hotel Management

1 Feb. 2021 by Lindy Baxter

Hello, Thankyou for taking the time to lodge a review. It is great that you enjoyed your stay at Ultra. I will be discussing the issue in regards to the dishes with our housekeeping team. I do apologies for this, it certainly should not happen.

5 out of 5
Fabulous view of the ocean and very clean room. The bed was very comfortable and the second bedroom was great for the boys to be separate from us. The kitchen was well stocked with utensils although short on cutlery. The staff were helpful and the complex is a short walk to Pacific Fair and also into Broadbeach. Very convenient and we would definitely stay here again.

Posted by on 6 Jan. 2021

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Comment from Hotel Management

8 Jan. 2021 by Lindy Baxter

Good Morning, Thankyou for taking the time to lodge a review. Great to see you enjoyed your stay. Hope to have you visit Ultra again on your next trip to Broadbeach.

5 out of 5
The reception staff set the tone for a very welcoming stay. No request or question was a bother and she went above and beyond to make our stay enjoyable. Thank you!

Posted by on 22 Dec. 2020

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Comment from Hotel Management

22 Dec. 2020 by Ultra Broadbeach

Hi, Thank you for taking the time to share your feedback here on Wotif. We are delighted to hear such positive comments regarding our staff and do hope that we can welcome you again soon. Kind regards, Ultra Broadbeach

5 out of 5
I was so impressed by Ultra, it is such a beautiful hotel!! The pool is stunning as well as the lobby. My two bedroom apartment was huge and so clean and nice. Me and my friends loved every moment of staying and will definitely be back!

Posted by on 21 Dec. 2020

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Comment from Hotel Management

21 Dec. 2020 by Lindy Baxter

Thankyou for talking the time to lodge a review. Great to see you enjoyed your stay at Ultra. Merry Christmas to you and we hope you choose to stay at Ultra on any upcoming visits to Broadbeach.

5 out of 5
All terrific. Really lovely staff and amenities. Great location. Thank you for a great week!

Posted by on 11 Jul. 2020

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Comment from Hotel Management

12 Jul. 2020 by Ultra Broadbeach

Hi, It is great to hear you found Ultra Broadbeach to be terrific as well as found our staff to be lovely. We appreciate you taking the time to leave your 5/5 rating and feedback. We do hope to accommodate you again soon. Kind regards, Ultra Broadbeach

Property Features

Ultra Broadbeach offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and a spa tub. WiFi is free in public spaces. A fitness center, a sauna, and tour/ticket assistance are also featured at the luxury Ultra Broadbeach. This 4.5-star Gold Coast apartment is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 30 levels
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Brisbane Airport (BNE) (92.7 km / 57.6 mi)
  • Metro station: Broadbeach South Light Rail Station (0.4 km / 0.2 mi)

Room Amenities

Ultra Broadbeach offers 40 air-conditioned accommodations with washers/dryers and hair dryers. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers. This Gold Coast apartment provides complimentary wired and wireless Internet access. Plasma televisions come with cable channels. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Dining room
  • Living room
  • Plasma television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 8 AM - 5 PM
  • Sunday - Sunday: 9 AM - 2 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

This property will place a AUD 200 authorization on a credit card at check-in for incidental charges. If no credit card is available, the property requires a cash deposit of AUD 500 at check-in. Please note a AUD 500 authorization will apply for the 3-Bedroom Skyhome.

Please contact the property ahead of time if you are planning to arrive after 5 PM on Monday-Saturday and 2 PM on Sunday.

Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 9 nights or more.

This property's front desk is open during the following times:

  • Monday - Saturday: 8 AM - 5 PM
  • Sunday - Sunday: 9 AM - 2 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Broadbeach Ultra
  • Ultra Apartment
  • Ultra Apartment Broadbeach
  • Ultra Broadbeach
  • Ultra Broadbeach Gold Coast
  • Ultra Broadbeach Hotel Broadbeach
  • Ultra Broadbeach Apartment
  • Ultra Broadbeach Gold Coast
  • Ultra Broadbeach Apartment
  • Ultra Broadbeach Broadbeach
  • Ultra Broadbeach Apartment Broadbeach

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.