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3.9 out of 5

"Thought that this was some kind of resort, not a town house in a gated community. Kids on scooters and bikes riding everywhere without helmets and no ... " More

By a verified traveller on Tue 30 Aug 2016

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Hotel Description

At Sailfish Cove you'll be 4.4 km (2.7 mi) from The Star Gold Coast and 4.8 km (3 mi) from Gold Coast Convention and Exhibition Centre. Highlights at this hotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

All 30 rooms feature WiFi, TVs, and coffee/tea makers. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Additionally, ceiling fans, hair dryers, and irons/ironing boards are available.

The café, Cafe 215, is open for breakfast, lunch, and dinner. Enjoy the spa tub and kids' swimming pool. Added amenities include WiFi in public areas, a coffee shop/café, and laundry facilities. There's also free self parking, along with the convenience of car rentals on site.

This 4-star Mermaid Waters hotel is 3.4 km (2.1 mi) from Burleigh Beach and 3.6 km (2.2 mi) from Pacific Fair Shopping Centre.

Standard Apartment, 3 Bedrooms, Kitchen

Bed Count 4 Twin Beds Maximum Occupancy 7 Max

Standard Apartment, 2 Bedrooms, Kitchen

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Sailfish Cove ratings based on 29 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sailfish Cove

Everyone (8) Couples (6) Family (15)
3 out of 5

Pleasant surprise.

Pros: location and serenity
Cons: Freshen up the paint work, replace kitchen top bench, check all plumbing and fix if necessary, new or cleaned lounges.
Location: Easy to find, centrally located, would suit football fans of the Titans.
Thought that this was some kind of resort, not a town house in a gated community. Kids on scooters and bikes riding everywhere without helmets and no regard for cars. Initials carved in the kitchen counter and the whole place was just a bit tired looking. Was quite happy with the canal site and was overall comfortable. Downstairs toilet takes hours to refill, and en-suite cold tap leaked all the time and no staff to leave a report with, and old census papers still at the door.

Posted by , from Grafton on 30 Aug. 2016

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Comment from Hotel Management

18 Nov. 2016 by Liz

I apologise for not responding sooner to your feedback. We are aware that some of the units require updating & this has taken place in 3 of the units since your stay. We are in constant communication with owners as to the upgrading of the units. I'm sorry you experienced a couple of maintenance issues. Guests are invited to ring the resorts' number & report issues to our night service which get passed on to us so we are able to address the issue promptly. We are also working with the Body Corporate to address the issue of bike riding within the complex. I do hope you enjoyed your stay & you may consider staying with us again in the future. Regards Liz/Reservations

4 out of 5

Very spacious with nice view

Clean & spacious apartment. Staff were welcoming & very helpful. Downside is that unit is somewhat outdated, coffee table had a massive dent/hole in it, but otherwise, very happy

Posted by , from Wide Bay, Qld on 24 Jul. 2016

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Comment from Hotel Management

18 Nov. 2016 by Liz

I apologise for the very late reply - I thought I had actually replied ages ago. I'm pleased you had an enjoyable stay. We are aware that some of the units do require updating & we are always communicating with owners as to what could be done to upgrade units. I'm not sure what unit ou stayed in but if it's the one I think it is (due to your comment about coffee table) then I am happy to advise that the unit has been updated somewhat & the coffee table has been replaced. We look forward to welcoming you back at sometime in the future. Regards Liz/Reservations

5 out of 5

Nice place to stay

Pools were great for the kids.. Quite a few cockroaches getting around.

Posted by on 10 Nov. 2015

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Comment from Hotel Management

18 Nov. 2016 by Liz

Thank you for your feedback. So lad you all enjoyed your stay. I'm sorry about the cockroaches - the units are pest controlled yearly but unfortunately the units are easily accessed for these harmless but nasty little blighters. We are in the process of organising twice yearly inspections as we are aware that they are more prevalent in the summer months here in Queensand. Hope to see you again sometime. Regards Liz/Reservations

4 out of 5
Pros: Spacious
Cons: Because of location, a car was needed

Posted by , from New Zealand - Christchurch on 27 Dec. 2013

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3 out of 5
Pros: Good position
Cons: Extra bedding not supplied
Location: Wonderful
Facilities: didnt supply extra beding; Value: Could be better; Service: Sloppy; Cleanliness: Hygienic ;

Posted by , from Australia - QLD - Brisbane on 7 Oct. 2013

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4 out of 5
Pros: Bedrooms were a good size
Location: Tranquil, Close to everything
Facilities: Above average; Value: Affordable; Service: Professional, Courteous; Cleanliness: Lovely;

Posted by , from Australia - VIC - Melbourne on 19 Sep. 2013

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5 out of 5
Pros: Well presented and value for money
Cons: Did not come across one
Location: Perfect
Facilities: Home away from home; Value: Bargain; Service: Flawless; Cleanliness: Spotless;

Posted by , from Australia - NSW - Sydney on 3 Apr. 2013

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4 out of 5
Pros: Swimming pool is good
Cons: NO airconditions - VERY HOT!
Facilities: should have a simple gym; Cleanliness: carpets looks dirty n old; Don't put airconditioning when there is none.

Posted by , from Australia - VIC - Melbourne on 24 Jan. 2013

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Comment from Hotel Management

24 Jan. 2013 by

Dear Mr Liew, Thank you for reviewing Sailfish Cove. The unit that you stayed in has been sold and the first item that we recommended the new owner purchase was air cons for upstairs and downstairs - he has now purchased those and they vare being installed ths week. Thank you for your review.

4 out of 5
Pros: 3 bedrooms
Cons: Place looking a bit dated and needed a few repars
Facilities: Good; Value: Acceptable price;

Posted by , from Australia - SA - Adelaide on 26 Dec. 2012

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5 out of 5
Pros: Close to beach, shops, clubs. Great value for money. Fantastic pool.
Cons: We requested that the rooms have one double bed and two singles and got two doubles. We didn't mind enough to ask them to relocate us though.
Nice and inexpensive food at Sailfish Cove's restaurant. They also do takeaway.

Posted by , from Australia - VIC - Melbourne on 16 Dec. 2012

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Property Features

There's a coffee shop/café on site. Public spaces have WiFi for a fee. Sailfish Cove offers its guests an outdoor pool, a spa tub, and a children's pool. Sailfish Cove also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Self parking is free. Smoking is allowed in designated areas at this 4-star Gold Coast hotel.

  • 30 guestrooms or units
  • Coffee shop
  • Dry cleaning
  • Self-service laundry
  • Tour and ticket information
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (19.8 km / 12.3 mi)
  • Train station: Varsity Lakes Station (6.3 km / 3.9 mi)
  • Parking: Free self parking

Room Amenities

Sailfish Cove offers 30 accommodations with washers/dryers and coffee/tea makers. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers. This Gold Coast hotel provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans.

  • In-room kitchen
  • Washer and dryer
  • Television
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Hair dryer
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Cafe 215 - This café serves breakfast, lunch, and dinner.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time ends at 5 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9 AM - 5 PM
  • Saturday - Saturday: 9 AM - noon
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property only accepts Friday - Sunday bookings that are made before 4 PM Friday.

This property's front desk is open during the following times:

  • Monday - Friday: 9 AM - 5 PM
  • Saturday - Saturday: 9 AM - noon
Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD $25 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD $25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sailfish Cove Apartment Mermaid Waters
  • Sailfish Cove Apartment
  • Sailfish Cove Mermaid Waters
  • Sailfish Cove
  • Sailfish Cove Mermaid Waters, Gold Coast
  • Sailfish Cove Hotel
  • Sailfish Cove Mermaid Waters
  • Sailfish Cove Hotel Mermaid Waters
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.