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4.2 out of 5

"Great views , close to everything, large and roomy " More

By a verified traveller on Sun 28 Mar 2021

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Sandcastles on the Broadwater. Within just a 10-minute stroll, you'll find Harley Park and Ian Dipple Lagoon. Highlights at this beach property include a nearby private beach, an outdoor swimming pool, and in-room kitchens.

Each apartment is individually decorated and features a TV with cable channels, along with a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a DVD player, and a coffee/tea maker are also available. Housekeeping is available on request.

Enjoy the gym and spa tub. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 3.5-star Labrador property include Broadwater Parklands and Surfers Paradise Beach.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$250* Per night/room 28 Oct. - 29 Oct.

2 Bedroom Spa Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom Spa Apartment

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

2 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Sandcastles on the Broadwater ratings based on 236 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandcastles on the Broadwater

Everyone (121) Couples (18) Family (92)
5 out of 5
Great views , close to everything, large and roomy

Posted by on 28 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by Reception

Hello, We are grateful for your kind feedback and hope to see you again soon. So happy you got to experience the fantastic views from your apartment and the restaurants/ cafes close by. Hopefully see you again soon.

3 out of 5
Our apartment was clean and tidy but a bit run down. A lick of paint, some new beds would improve it a lot. Outdoor balcony was very dirty. The tiles hadn’t been cleaned for a long time. Had terrible sleep due to mattresses being uncomfortable. The pool is nice.

Posted by , from Sunshine Coast on 16 Jan. 2021

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Comment from Hotel Management

9 Feb. 2021 by Megan

Thank you Karen for your honest feedback. We take all guests feedback seriously and we are disappointed that a few things in the unit were not up to standard. Glad you enjoyed the pool/ BBQ area & hope to see you again in the near future

4 out of 5

Posted by on 9 Sep. 2020

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Comment from Hotel Management

13 Oct. 2020 by Manager

Thanks

4 out of 5
Late arrival and entry communicated - excellent. Parking- great. Location - great. Unit clean and well appointed. Extra pillows. Highly recommend for family or group travellers. Very spacious and private but even has views!

Posted by on 22 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Trish

Hi Anonymous, Thank you for taking the time to write a review. We appreciate your feedback. It is great to hear the you enjoyed your holiday! We can most certainly agree that Sandcastles is a great place for families! Our recently upgraded pool is the perfect place to keep the whole family busy! We hope to welcome you back to Sandcastles on the Broadwater in the near future.

5 out of 5
Great all round atmosphere for a family getaway, the large pool was a huge hit. Great sized rooms and very friendly staff. If there was one complaint (from the kids) it was that the tv in our apartment was a bit old. Location is great very central to the theme parks we were visiting and it’s Walking distance to a nice little pizza takeaway and an amazing little fish and chips place, they have underground parking with security gates. We enjoyed our stay and would definitely stay again. highly recommend.

Posted by , from Sunshine Coast on 19 Dec. 2019

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Comment from Hotel Management

22 Dec. 2019 by Trish

Hi Largefamily, Thank you for taking the time to write a review and thank you for your amazing review! We are delighted to hear that you had a great family getaway! We can most certainly agree that Sandcastles is in great location. Our pool is most definitely a favourite spot of our resort. It is the perfect place for a BBQ and to entertain the kids! We look forward to welcoming you back to Sandcastles on the Broadwater in the near future.

4 out of 5
I loved the place. Was great. I was Looking forward to swimming in the pool. My only wish was at time of booking. It was stated on the website. Pool under repairs. I looked around at other places. But cause I had my family there too. I chose to come here. But it is a lovely place above all.

Posted by on 17 Aug. 2019

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5 out of 5
Absolutely awesome accomodation!!! spacious, comfortable and cozy.

Posted by on 9 Aug. 2019

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Comment from Hotel Management

23 Sep. 2019 by Trish

Hi Anonymous, Thank you for taking the time to write a review and thank you for your perfect score! We are so pleased that you enjoyed your stay and we hope to welcome you back to Sandcastles on the Broadwater in the near future.

5 out of 5
It was fantastic for a girls weekend away, lots of space and bedrooms.

Posted by on 31 Jul. 2019

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Comment from Hotel Management

23 Sep. 2019 by Trish

Hi Anonymous, Thank you for taking the time to write a review and thank you for your perfect score! We are thrilled that you enjoyed your stay and we hope to welcome you back to Sandcastles on the Broadwater in the near future.

5 out of 5
The environment was amazing. The setting was wonderful

Posted by on 5 Jun. 2019

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Comment from Hotel Management

19 Jun. 2019 by Trish

Thank you

3 out of 5

Posted by on 23 May 2019

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Comment from Hotel Management

19 Jun. 2019 by Trish

Thank you for your feedback

About the Sandcastles on the Broadwater

Location 392-398 Marine Parade, Labrador, QLD 4215

Property Features

Unwind on the apartment's private beach. After a day at the beach, enjoy amenities at Sandcastles on the Broadwater like an outdoor pool, a spa tub, and a fitness center. Public spaces have free WiFi. This beach apartment also offers a garden and a terrace. Self parking is free. This 3.5-star Gold Coast apartment is smoke free.

  • 49 guestrooms or units
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Helensvale Station (8.4 km / 5.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sandcastles on the Broadwater offers 49 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and hair dryers. This Gold Coast apartment provides complimentary wireless Internet access. Televisions come with cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and change of towels can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Living room
  • Television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 1:00 PM
There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 1:00 PM
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 6.0 per day.

Pet Policy

  • No pets allowed

Policies

WiFi is limited to 500 MB per room, per stay.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • No lifts
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 41.00 per person (roundtrip)
  • Crib (infant bed) fee: AUD 6.0 per day
  • Rollaway bed fee: AUD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandcastles Broadwater
  • Sandcastles Broadwater Apartment Labrador
  • Sandcastles Broadwater Labrador
  • Sandcastles On The Broadwater Hotel Labrador
  • Sandcastles On The Broadwater Labrador, Gold Coast, Australia
  • Sandcastles Broadwater Apartment
  • Sandcastles on the Broadwater Labrador
  • Sandcastles on the Broadwater Apartment
  • Sandcastles on the Broadwater Apartment Labrador

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.