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"Pleasant, comfortable, friendly and welcoming staff. " More

By a verified traveller on Sat 26 Sep 2020

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Hotel Description

Paradise Island Resort puts you in the heart of Gold Coast, within just a 10-minute stroll of SkyPoint Observation Deck and Surfers Paradise Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy balconies or patios, WiFi, and TVs, featured in all 58 rooms. Additionally, microwaves, coffee/tea makers, and hair dryers are available. Housekeeping is available on request.

Enjoy the fitness center, outdoor tennis court, spa tub, and sauna. Added amenities include WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Each morning buffet breakfast is served between 7:00 AM and 9:30 AM. There's also the convenience of an airport shuttle.

Places within a 15-minute walk of this 3.5-star Surfers Paradise hotel include Cavill Avenue and Infinity Attraction.

Room, River View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom, River View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, River View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Room, 1 Bedroom, River View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Hotel Riverview

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Paradise Island Resort ratings based on 384 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Paradise Island Resort

Everyone (250) Couples (46) Family (88)
4 out of 5

Posted by on 6 Oct. 2020

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4 out of 5
Pleasant, comfortable, friendly and welcoming staff.

Posted by , from Gympie on 26 Sep. 2020

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2 out of 5
Booked a room for 4. No beds for kids. 2 x trundles dropped off, one broken and could not be used. Trundle mattresses were filthy and blankets smelled awful. Carpets not vacuumed well.

Posted by on 22 Sep. 2020

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4 out of 5
Stayed for one night. No issues. Didn’t really have time to use the facilities other than the room - but the pool area looked nice. Unfortunately we didn’t have the best view, but if you have a view of the water - you’d be happy!

Posted by , from Redland Bay on 19 Sep. 2020

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Comment from Hotel Management

19 Sep. 2020 by Richard

Thank you for your comments. We do all we can to maintain the property to provide a great experience. Please let us know in advance for any future booking and we most certainly will provide you with a river and city view if available. Kind regards Management

3 out of 5
Reasonable hotel for the money however a little bit dated. Resorts location is good for easy access to surfers paradise bvld. The only issues we had upon entering the room were the washing machine was leaking water into the bathroom which created a slip hazard for our young children which resulted into us having to turn off the water to the washing machine in order for it to stop leaking which is not too good after only being in the room for less than 10 minutes. The carpets were also less than impressive with a lot of old staining and old damage around the room which didn’t give us a comfortable feeling as you spend a lot of time not wanting the kids to be sitting and crawling on the floor due to its questionable cleanliness. Not much in the way of activities at the resort itself so we found ourselves spending a lot more time out in the Gold Coast area which can be a blessing but also somewhat frustrating. The hotel Staff super friendly and very welcoming but parking was also a minor issue due to the large number of live in residents, parking spaces for guests were few and far between and felt like a constant battle to retain a space to park at the end of the day. The other issue we found was a lot of noise from the down stairs bar would travel up to room with tipsy patrons roaming the hallways in the early hours of the morning with sound travelling quite easily through the hallways and into the rooms. Overall our stay was.....ok 4/10

Posted by , from Brisbane on 14 Sep. 2020

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4 out of 5
Everything I needed close to everything, room was clean and staff were friendly.

Posted by on 23 Aug. 2020

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2 out of 5
Put it this way... Sat on the couch and my knees were higher than my butt! Room looked and felt dirty. Big wad of long black hair behind bathroom door ( mine is short ) and my friend has short blonde. Cigarette burns on the bathtub, crack in the toilet bowl, dirty patching on the floor of bath / shower. Could write an essay.. Overall not happy!

Posted by , from Emu Park on 4 Aug. 2020

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1 out of 5

Posted by on 5 Jul. 2020

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4 out of 5
It would been a great hotel in its time, just needs a little paint here and there. A good scrub and fix the water pressure, shower was terrible.

Posted by , from Brisbane on 13 Jun. 2020

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1 out of 5
The after hours check in is a scam to rob a 9 month pregnant female alone of her money then leave her to spend the night with no where to go while the hotel and booking website pass fault to one another Unable to resolve anything i spent the night on the street.

Posted by on 21 Apr. 2020

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Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have WiFi for a fee. Paradise Island Resort offers its guests an outdoor pool, a children's pool, an outdoor tennis court, and a spa tub. A fitness center, a sauna, and a terrace are also featured at Paradise Island Resort. Free self parking is available. This 3.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 5 levels
  • Dining venue
  • Coffee shop
  • Deli
  • Breakfast available (surcharge)
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Outdoor tennis court
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (27.8 km / 17.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Paradise Island Resort offers 58 air-conditioned accommodations with hair dryers and irons/ironing boards. Rooms open to balconies or patios. In-room wireless Internet access is available for a surcharge. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include showers. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.

  • Private balcony or patio
  • Television
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:30 AM.

Read Cafe - Onsite café.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:30 AM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7:30 AM - 6:00 PM
  • Sunday - Sunday: 8:00 AM - 4:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.

This property's front desk is open during the following times:

  • Monday - Saturday: 7:30 AM - 6:00 PM
  • Sunday - Sunday: 8:00 AM - 4:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 35.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 6 per person (approximately)
  • Fee for in-room wireless Internet: AUD 7.50 per hour (rates may vary)
  • Fee for wireless Internet in public areas: AUD 7.50 per hour (rates may vary)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 35.0 per stay
  • Rollaway bed fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Island Paradise
  • Island Paradise Resort
  • Paradise Island Resort Surfers Paradise
  • Paradise Island Resort
  • Paradise Resort Island
  • Resort Paradise
  • Resort Paradise Island
  • Paradise Island Surfers Paradise
  • Paradise Island Resort Hotel
  • Paradise Island Resort Surfers Paradise
  • Paradise Island Resort Hotel Surfers Paradise

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.