"It was an amazing experience, with excellent and friendly staff. Felt very welcomed the moment my partner and I walked through the door. Breakfast was ... " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

Paradise Island Resort puts you in the center of Surfers Paradise, 0.7 km (0.4 mi) from Cavill Avenue and 18.5 km (11.5 mi) from Gold Coast War Museum. Highlights at this property include an outdoor swimming pool, free self parking, and a spa tub.

Each apartment features a balcony or patio, WiFi, and a TV. A microwave, a coffee/tea maker, and a hairdryer are also available. Weekly housekeeping is available.

Enjoy the fitness centre, outdoor tennis court, sauna, and kids' swimming pool. Additionally, you'll find WiFi in public areas, a coffee shop/café, and a snack bar/deli.

Attractions within a 10-minute walk of this 3.5-star Surfers Paradise property include SkyPoint Observation Deck and Surfers Paradise Beach.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$97 per night

Room, River View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom, River View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms, River View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Paradise Island Resort ratings based on 315 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Paradise Island Resort

Everyone (228) Couples (36) Family (51)
4 out of 5
We didn't like the plastic forks, spoons and knifes that we have to use for eating our breakfast.

Posted by on 15 Feb. 2019

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4 out of 5
older property but clean. Nice pool and buffet breakfast was great.

Posted by on 2 Feb. 2019

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1 out of 5
This hotel has a policy to keep you deposit for up to 40 days. On check in we were informed that the deposit will be returned within 7 business days. When I asked to speak to manager I was told they can only EMAIL, they can not make phone calls. The room was not that clean and one of the curtain was held to the rail with dog clips and as a result you could not slide it. Most of the personal barely speak English...

Posted by on 30 Jan. 2019

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Comment from Hotel Management

1 Feb. 2019 by PIR

Good morning Guest, We would like to clarify what you have written in your review is incorrect. We are NOT holding your deposit, your bank is responsible for holding your deposit and it does not ever enter our bank account. We notify this to guests as a courtesy that the highest maximum days is 40 which is what the banks have explained to us - this is not our policy and we give the guests an option to do cash which is given straight back to you on departure. We also provide an ATM at reception for this option. If you fail to choose the cash option unfortunately you do have to wait for the banks to release your funds. None of our curtains are held together with dog clips. We find that very offensive that you would judge our staff who tried to assist you to get your monies back quicker. We also don't appreciate being yelled at on the telephone while we try to explain the banks policies and trying to help you. Paradise Island Resort

4 out of 5

Posted by on 26 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by PIR

Dear Guests, Thank you for your high rating. Hope you return to us on your next visit to Surfers Paradise. Paradise Island Resort

4 out of 5
Great place to stay. Need update in the rooms. Clean rooms. Pool was great.

Posted by on 25 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by PIR

Dear Guest, Thank you for your feedback and your high rating. We will pass your comments onto the management. Thank you once again Paradise Island Resort

4 out of 5
Great swimming pool and spa with 3 different water temperatures. Amazing free breakfast and extras like fishing rod hire, DVD, book and game hire.

Posted by on 21 Jan. 2019

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4 out of 5
We loved the location and proximity to shops and beach, the river outlook was lovely, and pool area was fantastic. Staff were always helpful and friendly. Cleanliness in the room was a bit disappointing however it didn't change the fact we had a great few days away at Paradise Island Resort.

Posted by on 19 Jan. 2019

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4 out of 5
Fantastic location. Lovely pool. Great for families.

Posted by on 16 Jan. 2019

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4 out of 5
Good location with walking distance to caval ave and the beach. Clean and tidy and onsite restaurant for dinner and most stays include free buffet breakfast.

Posted by on 13 Jan. 2019

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2 out of 5
The pool is the best feature of this resort and is great. Our room however had a horrible smell, stains everywhere, holes in the doors and the shower was broken.

Posted by on 13 Jan. 2019

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Property Features

There's a coffee shop/café on site, as well as a snack bar/deli. Public spaces have WiFi for a fee. Paradise Island Resort offers its guests an outdoor pool, a kid's pool, an outdoor tennis court, and a spa tub. A fitness centre, a sauna, and tour or ticket assistance are also featured at Paradise Island Resort. Self parking is free. This 3.5-star Surfers Paradise apartment is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 5 levels
  • Coffee shop
  • Deli
  • 1 conference room
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Outdoor tennis court
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (30.6 km / 19 mi)
  • Parking: Free self parking

Room Amenities

Paradise Island Resort offers 58 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Rooms open to balconies or patios. In-room wireless Internet access is available for a surcharge. Microwaves and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include a shower. Cots/infant beds (surcharge) and Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a weekly basis.

  • Bathrooms are partially open
  • Private balcony or patio
  • Television
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hairdryer
  • Iron and ironing board
  • Air conditioning

Food & Drink

Read Cafe – On-site restaurant. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7:30 AM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Saturday: 8:00 AM-6:00 PM
  • Sunday-Sunday: 8:00 AM-4:00 PM

Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 6:00 PM
  • Sunday - Sunday: 8:00 AM - 4:00 PM

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20.0 per day.
  • Cribs (infant beds) are available for AUD 35.0 per stay.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 7.50 per hour (rates may vary)
  • Fee for wireless Internet in public areas: AUD 7.50 per hour (rates may vary)
  • Crib (infant bed) fee: AUD 35.0 per stay
  • Rollaway bed fee: AUD 20.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paradise Island Resort Surfers Paradise
  • Paradise Island Resort
  • Paradise Island Surfers Paradise
  • Paradise Island