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"Room was ok , neat and tidy , needed a good reno but you get what you pay for , staff were polite and always helpful " More

By a verified traveller on Sun 01 Aug 2021

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Hotel Description

Broadwater Keys puts you in the center of Gold Coast, 3 km (1.8 mi) from Australia Fair Shopping Centre and 3.1 km (1.9 mi) from Harbour Town. Highlights at this property include an outdoor swimming pool and free self parking.

Each apartment features a TV, an iron/ironing board, and a wardrobe or closet. A refrigerator and a microwave make in-room dining convenient. Housekeeping is available on request.

This business-friendly apartment building offers free WiFi in public areas, a terrace, and a garden. Other amenities include laundry facilities, barbecue grills, and express check-in.

Places within a 15-minute drive of this 3-star Labrador property include Gold Coast University Hospital and Surfers Paradise Beach.

Studio, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$82* Per night/room 5 Aug. - 6 Aug.

Family Studio Room, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio Non Air Conditioning

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

2 Bedrooms, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

1 Bedroom, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Broadwater Keys ratings based on 190 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Broadwater Keys

Everyone (140) Couples (24) Business (2) Students (1) Family (20)
3 out of 5
Room was ok , neat and tidy , needed a good reno but you get what you pay for , staff were polite and always helpful

Posted by on 1 Aug. 2021

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3 out of 5
Nice room but for a 2 room apartment had no couch to sit on and had to sit on bed to watch television

Posted by on 7 Jul. 2021

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4 out of 5
It was very clean quite comfortable No lounge or sofa there though A bed was in the living room. Enjoyed our stay

Posted by on 15 Jun. 2021

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2 out of 5

Posted by on 15 Mar. 2021

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3 out of 5
A quintessential "budget hotel" for when all you want is a place to go and spend the night. Buildings and rooms can do with an upgrade or a general clean, yet, the swimming pool entertainment area are quite good 😉

Posted by on 25 Jan. 2021

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Comment from Hotel Management

6 Feb. 2021 by Broadwater keys

Dear Guest . Thank you so much for your kind review! it was a pleasure having you stay with us, We hope to see you again. Have a great weekend! Kindest Regards, Broadwater keys

2 out of 5
Our room wasn’t ready for 2pm and we had to wait outside for an hour. I has a newborn with me so was definitely not ideal

Posted by on 19 Jan. 2021

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Comment from Hotel Management

23 Jan. 2021 by Broadwater keys

Dear Guests. Thank you so much for choosing Broadwater keys holiday apartment. our team would like to thank you for the time to leave us a review. We are very sorry you had such a bad experience with us, all your comments will be taken very seriously. We are working hard on improving our customer experience. Hope you have a great weekend. Kindest Regards Broadwater keys

5 out of 5

Posted by on 25 Dec. 2020

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Comment from Hotel Management

6 Feb. 2021 by Broadwater keys

Dear Guest. Thank you so much for your kind review! it was a pleasure having you stay with us, We hope to see you again. Have a great weekend! Kindest Regards, Broadwater keys

5 out of 5
Location. Close to amenities and Broadwater......

Posted by , from Brisbane on 29 Jun. 2020

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Comment from Hotel Management

3 Jul. 2020 by Broadwater keys

Dear Dallas. Thank you for your kind review. We hope to see you again! Kindest Regards, Broadwater keys

5 out of 5

Posted by on 7 Apr. 2020

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Comment from Hotel Management

8 Apr. 2020 by Broadwater keys

Dear Guest. Thank you for your kind review. We hope to see you again! Kindest Regards, Broadwater keys

5 out of 5
Always enjoy our stay, it’s clean comfortable and handy to many amenities especially this time as I need to be close to the hospital to be with my parent whilst they recovered from surgery

Posted by , from Toowoomba on 23 Mar. 2020

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Comment from Hotel Management

28 Mar. 2020 by Broadwater keys

Dear Michelle. Thank you for your kind review. We hope to see you again! Kindest Regards, Broadwater keys

Property Features

As a guest of Broadwater Keys, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. The business-friendly Broadwater Keys also features barbecue grills, a garden, and laundry facilities. Self parking is free. This 3-star Gold Coast apartment is smoke free.

  • 30 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (47 km / 29.2 mi)
  • Train station: Helensvale Station (8.7 km / 5.4 mi)
  • Parking: Free self parking

Room Amenities

Broadwater Keys offers 30 accommodations with irons/ironing boards. Refrigerators and microwaves are provided. Bathrooms include showers. Housekeeping is provided on request.

  • Television
  • Refrigerator
  • Microwave
  • Kitchenware
  • Shower
  • Housekeeping (on request)
  • Iron and ironing board
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the apartment include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 8:30 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:30 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 10.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No cots (infant beds) available
  • No lifts
  • Debit cards
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Broadwater Keys Apartment Labrador
  • Broadwater Keys Apartment
  • Broadwater Keys Labrador
  • Broadwater Keys
  • Broadwater Keys Labrador
  • Broadwater Keys Apartment
  • Broadwater Keys Apartment Labrador

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Broadwater Keys.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.