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Atelier Playa Mujeres - Adults Only - All Inclusive

Photo gallery for Atelier Playa Mujeres - Adults Only - All Inclusive

4 outdoor pools, a heated pool, free pool cabanas, pool umbrellas
Inspira Junior Suite Ocean Front | Beach/ocean view
Inspira Master Suite Ocean Front
13 restaurants; breakfast, lunch, dinner, and brunch served
Land view from property

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$1,008
includes taxes & fees
23 June - 24 June

Explore the area

View map
Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Col. Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪17 min walk‬
  • Place, Playa Mujeres Golf Club
    ‪3 min drive‬
  • Place, North Beach
    ‪52 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Junior Suite - 2 Double

Junior Suite - 2 Double

Junior Suite - 2 Double

9.2 out of 10
Wonderful
(11 reviews)
  • 59 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View - King

Junior Suite Ocean View - King

Junior Suite Ocean View - King

9.2 out of 10
Wonderful
(47 reviews)
  • Ocean view
  • 59 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite - King

Junior Suite - King

Junior Suite - King

9.8 out of 10
Exceptional
(24 reviews)
  • 59 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View - 2 Double

Junior Suite Ocean View - 2 Double

Junior Suite Ocean View - 2 Double

9.6 out of 10
Exceptional
(41 reviews)
  • Ocean view
  • 59 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Inspira Master Suite Ocean Front

Inspira Master Suite Ocean Front

Inspira Master Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 181 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Inspira Junior Suite Swim Out Ocean View King

Inspira Junior Suite Swim Out Ocean View King

Inspira Junior Suite Swim Out Ocean View King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Inspira Junior Suite Swim Out - King

Inspira Junior Suite Swim Out - King

Inspira Junior Suite Swim Out - King

10.0 out of 10
Exceptional
(12 reviews)
  • 63 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Inspira Junior Suite Swim Out -2 Double

Inspira Junior Suite Swim Out -2 Double

Inspira Junior Suite Swim Out -2 Double

10.0 out of 10
Exceptional
(3 reviews)
  • 63 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Inspira Junior Suite Ocean Front

Inspira Junior Suite Ocean Front

Inspira Junior Suite Ocean Front

  • Ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Inspira Rooftop Suite

Inspira Rooftop Suite

Inspira Rooftop Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Wheelchair Accessible Junior Suite

Wheelchair Accessible Junior Suite

Wheelchair Accessible Junior Suite

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 59 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Inspira Terrace Suite - 2 Double

Inspira Terrace Suite - 2 Double

Inspira Terrace Suite - 2 Double

  • Golf view
  • 90 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Inspira Business Suite

Inspira Business Suite

Inspira Business Suite

  • Golf view
  • 144 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Inspira Corner Suite - King

Inspira Corner Suite - King

Inspira Corner Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Golf view
  • 90 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Inspira Corner Suite - 2 Double

Inspira Corner Suite - 2 Double

Inspira Corner Suite - 2 Double

10.0 out of 10
Exceptional
(1 review)
  • Golf view
  • 90 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed
  • Free Wi-Fi

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Atelier Playa Mujeres - Adults Only - All Inclusive. You'll be 1.4 km (0.9 mi) from Playa Mujeres Golf Club and 9.8 km (6.1 mi) from Gran Puerto Pier. Highlights at this all-inclusive property include 13 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Nuup Spa can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The buffet restaurant, Mercado 19, serves Mexican cuisine and is open for breakfast and dinner. With 2 poolside bars and 12 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and steam room. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a snack bar/deli. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 30-minute drive of this 5-property class Playa Mujeres property include Plaza 28 and Cancun Convention Center.

What's nearby

  • Mujeres Beach - 17 min walk - 1.5 km
  • Playa Mujeres Golf Club - 3 min drive - 1.8 km
  • Plaza 28 - 24 min drive - 15.9 km
  • Cancun Convention Center - 42 min drive - 25.6 km
  • North Beach - 52 min drive - 12.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪El Suspiro - ‬15 min walk
  • ‪Don Fernando Lobby Bar - ‬1 min walk
  • ‪The Sand Bar - ‬4 min drive
  • ‪World Café - ‬18 min walk
  • ‪Alba - ‬1 min walk

About this property

Atelier Playa Mujeres - Adults Only - All Inclusive

Atelier Playa Mujeres - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atelier Playa Mujeres - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 13 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a health club, a steam room and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 593 guestrooms or units
  • 5 levels
  • 3 buildings
  • 13 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 12 bars or lounges
  • 2 coffee shops
  • 21115 sq ft of conference space
  • 1962 sq. m of conference space
  • Built in 2019
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Atelier Playa Mujeres - Adults Only - All Inclusive offers 593 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down duvets and premium bedding. 55-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

Nuup Spa has 18 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 12 bars/lounges
  • 13 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli

Restaurants on site

  • Cilento
  • El Suspiro
  • Limón y sal
  • Mercado 19
  • Takeshi

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Art gallery
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Heated pool
  • Shopping
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (21,115 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 2019
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number AVH161104JQ0

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Atelier Playa Mujeres All Inclusive All-inclusive property

Atelier All Inclusive All-inclusive property

Atelier Playa Mujeres All Inclusive

Atelier All Inclusive

Atelier Inclusive inclusive p

Frequently asked questions

What is the cancellation policy at Atelier Playa Mujeres - Adults Only - All Inclusive?

Atelier Playa Mujeres - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Atelier Playa Mujeres - Adults Only - All Inclusive?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Atelier Playa Mujeres - Adults Only - All Inclusive on 23 June 2026 start from AU$1,008, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Atelier Playa Mujeres - Adults Only - All Inclusive?

Yep, Atelier Playa Mujeres - Adults Only - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Atelier Playa Mujeres - Adults Only - All Inclusive?

Yep, Atelier Playa Mujeres - Adults Only - All Inclusive is a short 15-minute walk from Mujeres Beach.

Is there a spa on site at Atelier Playa Mujeres - Adults Only - All Inclusive?

Yep, Nuup Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Atelier Playa Mujeres - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Atelier Playa Mujeres - Adults Only - All Inclusive has 4 outdoor swimming pools and a heated pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Atelier Playa Mujeres - Adults Only - All Inclusive?

Atelier Playa Mujeres - Adults Only - All Inclusive features 2 poolside bars, 4 outdoor pools and a heated pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Atelier Playa Mujeres - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Atelier Playa Mujeres - Adults Only - All Inclusive.

Is Atelier Playa Mujeres - Adults Only - All Inclusive family-friendly?

No, Atelier Playa Mujeres - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Atelier Playa Mujeres - Adults Only - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Atelier Playa Mujeres - Adults Only - All Inclusive?

No, Atelier Playa Mujeres - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Atelier Playa Mujeres - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 12 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Atelier Playa Mujeres - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Atelier Playa Mujeres - Adults Only - All Inclusive?

Dogs are welcome at Atelier Playa Mujeres - Adults Only - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 9 kg per pet.

Is there a golf course on site at Atelier Playa Mujeres - Adults Only - All Inclusive?

There is a golf course next to Atelier Playa Mujeres - Adults Only - All Inclusive.

Atelier Playa Mujeres - Adults Only - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1200 out of 1431 reviews
Rating 8 - Good. 132 out of 1431 reviews
Rating 6 - Okay. 56 out of 1431 reviews
Rating 4 - Poor. 22 out of 1431 reviews
Rating 2 - Terrible. 21 out of 1431 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay all around!
Stayed 4 nights in Feb 2026

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Amenities
Great food and clean rooms, but power went out, room cleaning was hard to schedule and have completed within 6 hours, food took 30-40 minutes, drinks at the bar were 5-10 minutes, and it was hard to get water bottles delivered (usually had to ask a few times)
Stayed 3 nights in Feb 2026

10/10 Excellent

Jorge

Stayed 4 nights in Feb 2026

10/10 Excellent

Robbi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I cannot say enough about Atelier! We have been to Mexico roughly 20 times but this was our first stay at this resort, and it did not disappoint. Resort was impeccable, rooms were beautiful (my favorite of any resort I’ve stayed at) and the service was phenomenal. I wish I would have wrote down more names to shout out, but I did want to give a special review of our pool server, Damarys, who could not have been more outstanding!! She was so unbelievably accommodating and sweet to our entire group. We did not want to leave her!! Thank you to all the unbelievable staff at Atelier! We will be back!
Stayed 6 nights in Feb 2026

10/10 Excellent

Erin

Stayed 3 nights in Feb 2026

10/10 Excellent

Brittany Ellin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service at this resort is a 10/10. Not only was the room spotless every time we entered our room after being out, but the entire resort was spotless.
Stayed 5 nights in Feb 2026

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at Atelier exceeded every expectation. The staff’s warmth and genuine kindness made the experience unforgettable. The resort is impeccably clean, beautifully designed, and the food and drinks are outstanding. You truly feel valued and relaxed from the moment you arrive. We cannot wait to return.
Stayed 3 nights in Feb 2026

10/10 Excellent

Emily Taylor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was amazing. Room, food, services, everything 10/10. Only downside with booking through expedia is you don't get the airport shuttle included, therefor you have to pay for that. If you book through the hotel, the shuttle is free to the airport.
Stayed 6 nights in Feb 2026

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Everything about the hotel was great. Quiet and spacious rooms, surprisingly good on-site restaurants.... a really beautiful short walk to the beach.
Stayed 5 nights in Feb 2026

10/10 Excellent

Byung Jun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We just spent a week at Atelier Playa Mujeres from January 25–31, 2026, and had the most wonderful time. This was a family trip with my husband, sister, and mom, and it truly exceeded all of our expectations. We’ve stayed at three other resorts in Cancun before, and this one is by far the most luxurious. We kept talking about how incredible the food was, and the customer service was outstanding. Every staff member greeted us with a smile, made eye contact, and genuinely seemed happy to help—it really made us feel welcomed and cared for throughout our stay. The weather wasn’t ideal (cool and rainy at times), but even that couldn’t take away from the experience. We still thoroughly enjoyed ourselves and felt very well taken care of the entire week. We also did the hydrotherapy and massage at the spa, and both were excellent—no surprise that they’ve won awards. It was truly a highlight of the trip. After reading a few one-star reviews here, I honestly feel many of them don’t reflect the reality of this resort. The hotel and staff clearly put in tremendous effort, and our experience was nothing short of exceptional. I would happily recommend this place to anyone—especially family and friends—and would absolutely love to return.
Stayed 6 nights in Jan 2026

10/10 Excellent

Megan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The entire facility was spotless. You always saw workers scrubbing, repainting, and repairing. The workers are so friendly! They want to make sure you have a wonderful stay. I’d go back just for the food. Literally the highlight! The steakhouse is a must
Stayed 5 nights in Jan 2026

10/10 Excellent

Lucyna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The perfect winter getaway... clean, comfy, well appointed rooms... delicious food, no shortage of beach towels :)... and just simply the best staff. I wasn’t a fan of the sales pitch; it felt a bit questionable. I’ll skip it next time, because I truly do want there to be a next visit :)
Stayed 7 nights in Jan 2026

10/10 Excellent

Cecilia

Stayed 1 night in Jan 2026

10/10 Excellent

Beverly

Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and excellent service from the entire staff. Spa was incredible. Selection of restaurants and quality of food was great.
Stayed 5 nights in Jan 2026

2/10 Terrible

Sheri

Disliked: Cleanliness, property conditions & facilities
I really wanted to give it 5 stars. I have stayed here before 2 other times and my experience was wonderful. This trip the room given was not on par with previous experiences. It was in a very noisy part of the hotel. The tub did not appear as clean the soap and essentials was anchored down this is not what I expected. I did not enjoy my stay. I was very disappointed. Was planning to come back a fourth time for my birthday now reconsidering my plans.
Stayed 2 nights in Jan 2026

10/10 Excellent

Andrew

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. Staff was incredible, food was excellent. The only downside was they were somewhat pushy about the Inspira upgrade.
Stayed 4 nights in Jan 2026

10/10 Excellent

ZAYNAB

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was beautiful from the moment you walk in! The hotel smells so good, the staff always greeted you, the design of the hotel is beautiful, the food is outstanding! Our bedroom room was always clean as well. I recommend this hotel and will most definitely come back!
Stayed 4 nights in Jan 2026

10/10 Excellent

James, Lorton

Stayed 4 nights in Jan 2026

10/10 Excellent

SABAH, Northville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High level restaurants
Stayed 1 night in Jan 2026

10/10 Excellent

Meghan

Stayed 4 nights in Jan 2026

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience all around! Amazing food, beautiful room and the pools were great
Stayed 7 nights in Jan 2026

10/10 Excellent

shane

Liked: Cleanliness, staff & service, amenities
No kids
Stayed 7 nights in Jan 2026

10/10 Excellent

Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2026

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities
Friendly staff, amazing food and room
Stayed 4 nights in Dec 2025

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