4/10 Poor
Rebecca
Travelled with family
24 July 2025
Had a problem with our booking on arrival, said I had booked 2 rooms when I booked one.The staff member did try to assist me & even asked the duty Manager for help. The duty Manager didn’t even speak to me or even show their face. Stayed behind a wall sending the young girl out to speak to me. Customer service could be a lot better here. Once we finally got to our room all I wanted was a clean glass, sadly not clean. The room was opposite the lifts & very noisy, from both the lift & outside noise. I know we are near the airport but did expect it a little quieter. Bed is uncomfortable. I have stayed here on numerous occasions but in my opinion it’s becoming tired & run down relying on the Parkroyal name only.
Rebecca
Stayed 1 night in Jul 2025