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4.4 out of 5

"Shower unsafe , sheets to much starch like sleeping in plastic tv very small in bed room to many stairs for my liking to get in and out of your roo ... " More

By a verified traveller on Fri 21 Feb 2020

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Hotel Description

Shells Apartments puts you in the heart of Melbourne, connected to a shopping center and within just a 10-minute stroll of Manyung Gallery at Sorrento and Port Phillip Bay Coastal Reserve. Highlights at this aparthotel include free self parking, and in-room kitchens and private spa tubs.

You can enjoy a plasma TV with a DVD player, and each apartment features a washer/dryer, free WiFi, and 2 bathrooms. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include a jetted tub and free toiletries. A balcony or patio, a separate tub and shower, and an espresso maker are also available.

A day of pampering can include massages, facials, and mani/pedis. Plus you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. There's also the convenience of free parking nearby.

Places within a 15-minute walk of this 4-star Sorrento aparthotel include Searoad Ferry Terminal and Sorrento Front Beach.

Apartment, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shells Apartments ratings based on 52 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Shells Apartments

Everyone (29) Couples (15) Family (9)
3 out of 5
Shower unsafe , sheets to much starch like sleeping in plastic tv very small in bed room to many stairs for my liking to get in and out of your room sorry but poor place to stay

Posted by on 21 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Shells

We appreciate your personal feedback and are disappointed to hear your concerns. We provide fresh, crisp and clean sheets and this is the first time we have been advised they were not comfortable. We are thrilled to be able to offer tv/dvd in each bedroom as well as a large tv/dvd in the dining/lounge room. We appreciate that stair access is not for everyone's ease however we are grateful to have our apartments elevated so guests can enjoy the the beautiful street, tree top view over Sorrento Main Street. Kind regards, Shells Apartments Management

3 out of 5

Posted by on 28 Jul. 2019

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4 out of 5

3Bedroom Apartment Sorrento.

There were 6 people who were attending a Wedding at All Smiles Wedding venue last weekend. I booked Shells Apartments through Wotif. We found the location very handy being in the centre of the main shopping centre of Sorrento. The Apartment suited us for the weekend and the amenities were clean the bedrooms were set up for our needs. The Staff were only to happy to help if we needed anything. We would stay here again. Nina from Brisbane.

Posted by on 12 Feb. 2018

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3 out of 5

On Main Street and close to beach

Terrible parking conditions. I struggled to park my Toyota Hilux in the car park allocated area. I was told there were three available spaces but they do not have the capacity for any more than 4 big vehicles. Then to receive an abusive msg left on my vehicle from someone anonymous as they struggled to get their mini bus and FWD’s past my vehicle was enough for me to factor this all in when planning my next overnight stay. Rooms were clean but door frames are rotting away. Beds were really uncomfortable. To top it off I could here the gentleman nextdoor snoring at 2:30 in the morning.

Posted by , from Melbourne on 4 Nov. 2017

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2 out of 5

Too noisy

Late. Night noisy make me weak up and it last until the morning. People yelling , screaming on the street, crying, doing crazy things! Terrified! Will not be back .

Posted by on 12 Oct. 2017

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4 out of 5

Central location

A perfect spot to enjoy all that Sorrento has to offer. The apartment was comfortable and well laid out and the undercover parking behind the apartments was very convenient.

Posted by , from Melbourne on 9 Oct. 2017

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2 out of 5

Great location but that is it!

Pros: Location & oven
Cons: Needs a REALLY GOOD CLEAN!
This apartment is in great location but for the price we paid we where very disappointed. Very unclean and tired looking property. Oven was the cleanest thing in the place as it looked like it hadn't been used. Needs a good renovation

Posted by , from Melbourne on 17 Sep. 2017

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4 out of 5

Great Location

We really enjoyed our stay and the location was brilliant. The only thing that could be and should be improved on is the carpets needed a good vacuuming and the wet areas needed a good mopping. Otherwise we were very comfortable in the apartment we stayed in.

Posted by , from Broadford on 22 Jan. 2017

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5 out of 5

Nice close to the shops

Pros: Location
Cons: Maybe update the bathrooms
Location: Shops, beach, boat to Williamstown
Great space and clean rooms and great location to shops and restaurants.

Posted by , from Melbourne, Victoria on 16 Nov. 2016

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3 out of 5

Boring, dated and terrible view.

Wasn't many there but they decided to put us in the room which looked onto a brick wall with air conditioners in top. Bed and bathroom ok and apartment clean. decor boring and dated. Horrible entry into the apartments via the car park.

Posted by on 11 Sep. 2016

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Property Features

There's a coffee shop/café on site. WiFi is free in public spaces. A terrace, barbecue grills, and laundry facilities are also featured at the business-friendly Shells Apartments. Self parking is free. This 4-star Melbourne aparthotel is smoke free.

  • 6 guestrooms or units
  • Coffee shop
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Beauty salon
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Tullamarine Airport (MEL) (122.4 km / 76.1 mi)
  • Parking: Free self parking

Room Amenities

Shells Apartments offers 6 air-conditioned accommodations with private spa tubs and washers/dryers. Rooms open to balconies or patios. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and dishwashers. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Plasma televisions come with DVD players. Additionally, rooms include espresso makers and coffee/tea makers.

  • Private hot tub
  • In-room kitchen
  • 2 bathrooms
  • Washer and dryer
  • Private balcony or patio
  • Jetted tub
  • Plasma television
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Espresso maker
  • Coffee maker
  • Separate shower and tub
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 10 AM - 5 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 10 AM - 5 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Service animals are allowed
  • No lifts
  • Staffed front desk
  • Private entrance

Hotel Names

  • Shells Apartments Apartment Sorrento
  • Shells Apartments Sorrento
  • Shells Apartments
  • Shells Apartments Sorrento
  • Shells Apartments Aparthotel
  • Shells Apartments Aparthotel Sorrento

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.