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GEM Hotel - Chelsea

3-star property
300 W 22nd Street, New York, NY 1800 796 370
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3.8 out of 5
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See all 6 wotif Reviews

"Cute little hotel with good value for money. Only gripe was the beds were tiny and sunk a little in the middle which meant we constantly fell into eac ... " More

By a verified traveller on Fri 01 Nov 2019

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Hotel Description

GEM Hotel - Chelsea puts you in the heart of New York, within just a 10-minute stroll of popular attractions like Madison Square Garden and The High Line Park. Highlights at this hotel include a restaurant and in-room free WiFi.

This pet-friendly hotel offers free WiFi in public areas, a fitness center, and has concierge services. Other amenities include coffee/tea in a common area and laundry facilities. There's also the convenience of self parking.

Attractions within a 15-minute walk of this Manhattan hotel include 5th Avenue and Madison Square Park.

Business Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Double Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Business Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

GEM Hotel - Chelsea ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for GEM Hotel - Chelsea

Everyone (4) Couples (2) Family (1)
4 out of 5
Cute little hotel with good value for money. Only gripe was the beds were tiny and sunk a little in the middle which meant we constantly fell into eachother.

Posted by on 1 Nov. 2019

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Comment from Hotel Management

2 Nov. 2019 by Hafeez Rehman - Front Office Supervisor

Dear Guest, It's wonderful to know that you loved our Hotel. We're sorry for the room aspects that did not meet your preference. However, we do have Superior rooms that may be better for you during your next trip. Your comments have been passed along to the team for review. We can't wait to see you again! Best Regards

5 out of 5
Location was excellent. Quite pricey and rooms a little small - but not for New York!

Posted by , from Washington DC on 21 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Hafeez Rehman - Front Office Supervisor

Dear Ged Being strategically located is the primary reason why the Gem Hotel is the go-to place for most travelers. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

4 out of 5
Good service ..................................................................................😀

Posted by on 25 Jul. 2019

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Comment from Hotel Management

27 Jul. 2019 by Hafeez Rehman - Front Office Supervisor

Hello Wotif Thank you for staying at the Gem Hotel. I am glad to hear that you received excellent service from our front desk staff during your stay. We all at the Gem Hotel wish you all the best and hope to greet you again on your next visit to NYC.

3 out of 5
Nice interior. Poor wifi connectivity, no TV remote in room.

Posted by on 23 Mar. 2018

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Comment from Hotel Management

3 Apr. 2018 by Ian G

Thank you for sharing your feedback on your stay with us. We regret to hear of your unsatisfactory experience at our hotel. We will share your feedback with our team to make sure the necessary steps are taken to improve these issues.. We thank you for your feedback, we will use it to fine tune our operations and we look forward to exceeding your expectations upon your next visit.

3 out of 5

Great location, average facilities

I have spent the last few weeks travelling around the states with the same budget for each hotel and this was by far the most disappointing. Room was so tiny we could only have one suitcase open at a time. Ratty towels and sheets. Definitely would not stay here again.

Posted by on 25 Jul. 2016

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Comment from Hotel Management

10 May 2019 by Management

Thank you for taking the time to provide you feedback! We hope to welcome you again on your next visit to NYC! Thank you for choosing The GEM Hotel Chelsea!

4 out of 5

Nice in good location

Pros: The staff did everything to make our stay as comfortable and as enjoyable as possible. The location is also excellent.
Cons: The rooms are tiny. There is maybe a foot and a half of clearance around the bed, which connects directly to the bathroom.
The staff were fantastic. They were very friendly and helpful and made it an enjoyable experience. It's also in a great location and easy to access the subway to get around the city. However, the rooms are very, very small, impossible to open a suitcase in.

Posted by on 28 Aug. 2015

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About the GEM Hotel - Chelsea

Location 300 W 22nd Street, New York, NY 10011

Property Features

There's a restaurant on site. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at GEM Hotel - Chelsea. Parking is available for a fee. This New York hotel is smoke free.

  • 81 guestrooms or units
  • 5 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: New York 23rd St. Station (0.8 km / 0.5 mi)
  • Metro station: 23 St. Station (8th Av.) (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

GEM Hotel - Chelsea offers 81 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

GEM Hotel - Chelsea has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 14 years old or younger stays free when using existing bedding.

Pet Policy

  • Pets: USD 99 per pet, per stay
  • Weight limit: 25 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 14
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Travel in the New Normal (US Travel - USA)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 99 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • New York GEM Hotel - Chelsea Hotel
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  • GEM Hotel Chelsea an Ascend Hotel Collection Member
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You should know

  • One child 14 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.