Our stay at AKA NoMad was extremely disappointing. While check-in was smooth, everything went downhill once we entered the room.
The room was unbearably hot. The hotel was locked in heat mode, and guests cannot adjust the temperature. If you like a cooler room, it’s not possible. We had to turn the system off and open the windows just to be comfortable, which is unacceptable for a hotel at this price point.
The biggest issue was the plumbing. Both mornings of our two-day stay, the toilets and showers were clogged. Maintenance had to be called each day just so the shower would drain. On the second morning, this caused major disruption, prevented us from properly showering, and contributed to us missing our flight.
Customer service was terrible. Even after speaking with a manager, nothing was offered to compensate for the repeated issues or to make our stay more comfortable. No accountability, no urgency, and no effort to make things right. At the very least, a complimentary night should have been offered.
This was a short girls’ trip we were really looking forward to, and it was incredibly upsetting for it to be ruined by preventable issues and poor service. The only positive was the location, which was convenient. Unfortunately, I would not stay here again and do not recommend this hotel.