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Candlewood Suites New York City-Times Square by IHG

2.5 star property

Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Suite, 1 Bedroom
Suite, 1 Bedroom, Accessible (Roll-In Shower)
In-room safe, desk, iron/ironing board, free WiFi
Interior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services
The current price is AU$225
includes taxes & fees
6 Apr - 7 Apr

Explore the area

View map
339 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Rockefeller Center
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(28 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(56 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(81 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

8.8 out of 10
Excellent
(51 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(147 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

Candlewood Suites New York City-Times Square by IHG puts you in the heart of New York, within just a 10-minute stroll of Times Square and Madison Square Garden. Highlights at this hotel include in-room kitchenettes and free WiFi. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include laundry facilities, concierge services and a 24-hour front desk. There's also the convenience of valet parking. .Sights within a 15-minute walk of this Manhattan hotel include 5th Avenue and Rockefeller Center.

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Broadway - 8 min walk - 0.7 km
  • Rockefeller Center - 13 min walk - 1.1 km
  • 5th Avenue - 13 min walk - 1.1 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 11 min walk
  • LaGuardia Airport (LGA) - 36 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬2 min walk
  • ‪2 Bros Pizza - ‬2 min walk
  • ‪The Placery - ‬1 min walk
  • ‪Tranzit - ‬2 min walk
  • ‪The Bar Room At Altair - ‬3 min walk

About this property

Candlewood Suites New York City-Times Square by IHG

A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

  • 1 building
  • 188 guestrooms or units
  • 32 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and a safe. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 22.95 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Frequently asked questions

What is the cancellation policy at Candlewood Suites New York City-Times Square by IHG?

Candlewood Suites New York City-Times Square by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Candlewood Suites New York City-Times Square by IHG?

As of 5 Apr 2026, prices found for a 1-night stay for 2 adults at Candlewood Suites New York City-Times Square by IHG on 6 Apr 2026 start from AU$225, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Candlewood Suites New York City-Times Square by IHG?

Yep, Candlewood Suites New York City-Times Square by IHG has valet parking for USD 85.0 per day.

Are there any beaches close to Candlewood Suites New York City-Times Square by IHG?

The closest beach to Candlewood Suites New York City-Times Square by IHG is Coney Island Beach (20.6 km).

Is there a free airport shuttle available at Candlewood Suites New York City-Times Square by IHG?

No, Candlewood Suites New York City-Times Square by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Candlewood Suites New York City-Times Square by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 968 out of 1835 reviews
Rating 8 - Good. 518 out of 1835 reviews
Rating 6 - Okay. 205 out of 1835 reviews
Rating 4 - Poor. 72 out of 1835 reviews
Rating 2 - Terrible. 72 out of 1835 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Juliana

Eleviv
Stayed 2 nights in Dec 2025

10/10 Excellent

Chimene

Liked: Cleanliness, staff & service, amenities
Everything was perfect
Stayed 2 nights in Jan 2026

10/10 Excellent

Corey

Travelled with group
Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

8/10 Good

Merry

Liked: Cleanliness, staff & service, amenities
The only problem was the elevator being broken the entire stay. With only 1 working elevator, a lot of time was wasted waiting for an elevator. Very frustrating at times
Stayed 7 nights in Dec 2025

10/10 Excellent

Rebekah

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, made for an easy check in
Stayed 2 nights in Dec 2025

2/10 Terrible

Sebastian

Disliked: Property conditions & facilities
They made us pay a deposit at check-in to ensure that nothing was damaged, but when we entered the room, the oven was broken and the bathroom door lock was not working. Additionally, one day the elevator stopped working. Only one elevator was operating, but the housekeeping staff used it to transport linens to other floors. They placed the carts in a way that prevented residents from entering the elevator. I stayed for five days, and when I left, the elevator was still not functioning properly. I was staying on the 28th floor, and after waiting for 20 minutes, the elevator never arrived. As a result, my mother, who has knee problems, had to walk down all those floors. We explained the situation to the front desk, but the only response we received was that the elevator was not working, with no further assistance or solution. The hotel is in a great location, but the service was very disappointing.
Stayed 4 nights in Dec 2025

4/10 Poor

Lori

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff is a 10 out 10. The hotel is not maintained. Arrived Dec 23rd, by Dec 25th, one of the two elevators had stopped working. Hotel only has 2 elevators. It was taking upwards of 20 minites to get from my room on the 29th floor to the lobby. Guests were sharing elevator space with housekeeping as they moved through the rooms so elevator would arrive already full. By Dec 27th or so, the second elevator stopped working. I waited an hour in the lobby and finally asked for an empty room on a lower level so I could at least go to sleep. At 130am i got a call the elevator was fixed and moved everything from the 29th floor to my new room so I did not have to compete w guests trying to check out and housekeeping the next day. The dishwasher had standing water in it, shower rod was sloped so it doesnt hold the curtain in place, it slides open. Maintenance came quickly and fixed what was important to us..front desk, mainenance amd housekeeping handled everything w professionalism, but their parent company needs to invest money into this building. 2 elevators down is a preventative maintenance issue. I left Jan 1, the elevator that stopped working on Dec 25th still isnt working....staff says this is pretty common. The plusses, convenient to everything, kitchette was very useful, bed was comfortable, always had hot water.
Stayed 9 nights in Dec 2025

6/10 Okay

Melanie, DUNCANVILLE

Liked: Staff & service
Room was clean, it’s an ok place to stay for short term, couple of days. Needs upgrades! Old cabinets, old appliances (hotels use pod coffee makers now). Cabinets are old and worn. Heater made strange sounds when it started and stopped yet it still kept the room warm at night. The kitchenette feature was a plus although I didn’t use the dishwasher or cooktop. It was convenient to have a full size refrigerator and dishes to use. I’d stay again because of the location and price.
Stayed 4 nights in Dec 2025

10/10 Excellent

Brooklyn

Stayed 4 nights in Dec 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didnt use the kitchen but it was well stocked. Very clean room, super comfortable bed. ABSOLUTELY AMAZING SHEETS im not kidding IHG is not messing around i begged the front desk for a set. Super responsive staff if we needed anything. Daily housekeeping. Dove shower products. Worth it!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms had everything we needed and the staff was great!
Stayed 1 night in Dec 2025

8/10 Good

Sadia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 4 nights in Dec 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Clean! Quiet! Nice helpful front desk staff! Good location!
Stayed 3 nights in Dec 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms had everything we needed and staff was very friendly and helpful.
Stayed 3 nights in Dec 2025

10/10 Excellent

LaTasha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice kitchenette clean rooms hallways vestibules.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities
Excellent stay all-around! 28th floor room was super quiet, as big as a typical non-NYC room, clean and having the kitchen was fantastic. Staff was friendly and luggage hold was convenient and easy!
Stayed 4 nights in Dec 2025

2/10 Terrible

Emily

Travelled with family, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
I'm honestly looking for a partial refund. During the days the water was first shut off it caused what the maintenance man said was an improper mix of hot and cold water but it seemed more than that. I have video of the toilet constantly running and the porcelain being 120 degrees and the water at 150. It made the entire bathroom a sauna and we had to use the gym restroom. During the time I reported to the front desk and watched as she couldn't contact a higher-up/manager. The next day coming back to the room the maintenance person was there and didn't fully understand what was happening. He too tried contacting his management (can't remember the title he used) it was the same result wherein he couldn't reach management at all. I was burned trying to use the toilet and my husband had to turn off the toilet and use cold sink water for flushes so we didn't have to go to the gym area for the toilet
Stayed 4 nights in Dec 2025

10/10 Excellent

Anevay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had all we needed for our stay. Not a high end hotel of course but that’s not what we needed to have a great time. Hotel staff was polite, room was restocked with fresh towels and clean trash bags everyday, and they provided free coffee and water. No complaints at all.
Stayed 3 nights in Dec 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful! The amenities were generous with their coffee & cocoa and muffins, and ice water was available. We would stay there again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and attentive staff!! It’s an older hotel but has everything one needs.
Stayed 4 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, spacious room in a great location, and the staff are very helpful and friendly.
Stayed 3 nights in Dec 2025

10/10 Excellent

Todd

Clean room, comfy bed, no issues at all
Stayed 1 night in Dec 2025

6/10 Okay

William

Travelled with group
Liked: Cleanliness
Coffee was not restocked.
Stayed 5 nights in Dec 2025

10/10 Excellent

Tyonte

Stayed 2 nights in Dec 2025

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 3 nights in Dec 2025