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Midtown Convention Center Hotel

2.5 star property

Photo gallery for Midtown Convention Center Hotel

Lobby
Exterior
Tempur-Pedic beds, in-room safe, desk, blackout curtains
Restaurant
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View map
522 W 38th St, New York, NY, 10018
  • Place, Jacob K. Javits Convention Center
    ‪2 min walk‬
  • Place, The High Line Park
    ‪6 min walk‬
  • Place, American Lyric Theater
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪22 min drive‬

Room options

View all photos for Standard Room, Accessible, Non Smoking

Tempur-Pedic beds, in-room safe, desk, blackout curtains

Standard Room, Accessible, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Single Bed

View all photos for Standard Double Room

Tempur-Pedic beds, in-room safe, desk, blackout curtains

Standard Double Room

  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Tempur-Pedic beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Tempur-Pedic beds, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

At Midtown Convention Center Hotel you'll be within just a 10-minute stroll of popular attractions like Jacob K. Javits Convention Center and The High Line Park. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and concierge services. Added amenities include a 24-hour business centre and laundry facilities. Continental breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute walk of this Manhattan hotel include Madison Square Garden and Times Square.

What's nearby

  • Jacob K. Javits Convention Center - 2 min walk - 0.2 km
  • The High Line Park - 6 min walk - 0.6 km
  • American Lyric Theater - 6 min walk - 0.6 km
  • Madison Square Garden - 11 min walk - 1.0 km
  • Times Square - 11 min walk - 1.0 km

Getting around

  • 34th Street–Hudson Yards Station - 5 min walk
  • Penn Station - 15 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Greywind - ‬3 min walk
  • ‪M Club at MiMA - ‬5 min walk
  • ‪Le Cafe Coffee - ‬4 min walk
  • ‪Papa San - ‬5 min walk

About this property

Midtown Convention Center Hotel

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and limo/town car service. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Midtown Convention Center Hotel. Free self parking is available.

This New York hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 11 levels
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
Midtown Convention Center Hotel offers 83 accommodations with a safe and coffee/tea makers. Beds feature Tempur-Pedic mattresses. Televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking; discounts available
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 15 for adults and USD 15 for children

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per week
  • Service fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 15 for adults and from USD 15 for children
  • Late check-out fee: USD 50.00 (subject to availability)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Convention
Best Western Convention Center
Midtown Convention Center
Best Western Convention Center Hotel New York
Best Western Convention Center New York
Best Western Convention Hotel
Best Western Hotel Convention Center
Convention Hotel
Hotel Best Western Convention Center
Magnuson Convention Center Hotel New York
Magnuson Convention Center Hotel
Magnuson Convention Center New York
Magnuson Convention Center
Midtown Convention Center
Midtown Convention Center Hotel Hotel
Midtown Convention Center Hotel New York
Midtown Convention Center Hotel Hotel New York

Frequently asked questions

What is the cancellation policy at Midtown Convention Center Hotel?

Midtown Convention Center Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Midtown Convention Center Hotel?

Yep, Midtown Convention Center Hotel has a free self car park.

Does Midtown Convention Center Hotel serve breakfast?

Yeah, continental brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Midtown Convention Center Hotel?

No, Midtown Convention Center Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Midtown Convention Center Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Midtown Convention Center Hotel?

No, only service animals are allowed.

Midtown Convention Center Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 109 out of 1000 reviews
Rating 8 - Good. 283 out of 1000 reviews
Rating 6 - Okay. 307 out of 1000 reviews
Rating 4 - Poor. 176 out of 1000 reviews
Rating 2 - Terrible. 125 out of 1000 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Paul k

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ceased trading and primed for demolition so left stranded in NYC in the dark with luggage and no hotel. A uniquely bad hotel experience.
Stayed 2 nights in Aug 2024

2/10 Terrible

Nicola

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel to stay in with my daughter and paid up front. When we turned up, at 2330, it was closed and was being refurbished leaving us stranded in a foreign town!
Stayed 7 nights in Dec 2023

4/10 Poor

George

Disliked: Cleanliness, amenities, property conditions & facilities
I like the location and access to the subway station and the Javits Center. The room I had was horrible. It looked like someone spilled coffee on the walls and it was never cleaned up. The floors were filthy and the furnishing's were in terrible shape. I understand that the price was on the low end for NYC, so my expectations should have been lower, but it was bad!
Stayed 3 nights in Nov 2023

6/10 Okay

robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was basically self serve. No coffee in room. Coffee maker dirty. Dirty facecloths removed from room and not replaced. Had to ask for everything.
Stayed 2 nights in Nov 2023

4/10 Poor

W Greg

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was no help for anything. Didn't know the neighborhood, or how to get around the city. Bathroom had lots of random hair all over. Bed was more like a futon than an actual bed. It seemed more like a hostel than a hotel.
Stayed 1 night in Nov 2023

2/10 Terrible

joseph

Travelled with partner
Disliked: Property conditions & facilities
I typically stay in three star, hotels or better. Not because I’m a snob because I like the place to be safe and clean. This place was neither. The room did not look anything like described in the picture. When I got into the room clearly it had not been cleaned thoroughly and there was a used bath towel hanging on the back of the bathroom door. Tub was in need of caulking and really replacement. I asked for room service the next morning; I put the sign on the door but no one ever showed up. I had to ask again. They went in eventually and all they did was change the towels not even did they didn’t make the beds. They didn’t clean anything. They never left any coffee or cups to drink water or coffee from, I had to ask the front desk for them for the both days I stayed there. This was the most horrible experience I have ever had anywhere, especially in Manhattan. I would’ve checked out and got another hotel, but I didn’t really have the time to do so and I was only there two nights. I was out of the room a good portion of the day which helped. Worst booking experience by far through Expedia. Very very disappointing.
Stayed 2 nights in Nov 2023

2/10 Terrible

Nicole

Stayed 1 night in Nov 2023

8/10 Good

Jiayue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay is great - one suggestion is to pls cancel the luggage fee - your hotel is decent - and a decent hotel doesn’t charge fees for helping your clients to check their luggage for a little bit before or after the time they are check in or check out. Otherwise I would have have really enjoyed the stay.
Stayed 1 night in Oct 2023

6/10 Okay

Nataliya

Disliked: Cleanliness, property conditions & facilities
Location was the only thing I liked, because it was so close to Javits. Room was so tiny, that it was hard to move around. And I was solo. Cannot even imagine if a couple was staying there. I could make myself coffee, turn on tv, AC, reach out in the closet and iron - ALL while on a bed lol TV channels were weird. Bathroom in the lobby was out of service. There was no breakfast (when I was booking, it stated $15 fee for breakfast option) They charged $5 twice to hold my bag behind front desk (day I arrived and the day I was leaving) None of other hotels ever charged for that.
Stayed 1 night in Oct 2023

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Ossie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is permanently closing
Stayed 6 nights in Oct 2023

4/10 Poor

Paul

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

carlos

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Alexander

Travelled with family
Disliked: Staff & service, property conditions & facilities
Shabby room, broken single chair, no hot water Sunday morning.
Stayed 1 night in Oct 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The toilet didn't flush well in the room I was in so I had to flush twice and at one point the water system was shut off one morning without notice so the faucet and toilet wasn't working at all and had to use the restroom in the lobby. It was working after a couple of hours though so that was good. The staff was nice and the room was clean. I would stay here again if I get a room where the toilet worked.
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service

No power from outlets

The outlets seem as if they are in a timer or something. I checked in all the outlets worked but when I got back to the room to charge my phone & watch t.v. nothing worked!!!!!!! I went to front desk, because there was no cord in the phone to use it, I was told the technician was gone & there was nothing they could do. This is truly a 'you get what you pay for hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Vittorio

The location was good & most famous NY landmarks were within walking distance.
Stayed 20 nights in Sep 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service
It’s fine but desk lamp is not working
Stayed 1 night in Sep 2023

4/10 Poor

Sophie

Disliked: Cleanliness, property conditions & facilities, room comfort

Wouldn’t stay again.

Disappointed with the state of the room. Felt very dirty and location didn’t feel safe. Very expensive.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Ira, Newtown Square

Travelled with partner
Liked: Cleanliness, staff & service
Relative to snotty negative reviews from others my expectations were low. However, I was very pleasantly surprised & would stay again.
Stayed 1 night in Sep 2023

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Brigitte

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Parfait pourble prix
Stayed 4 nights in Aug 2023

10/10 Excellent

KADY

Stayed 1 night in Aug 2023