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Ace Hotel New York

4.0 star property
Hotel with a restaurant, steps from 5th Avenue

Photo gallery for Ace Hotel New York

Front of property
Serves breakfast and brunch
Serves breakfast and brunch
Street view
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$342
includes taxes & fees
25 Jan - 26 Jan 2026

Explore the area

View map
20 West 29th Street, New York, NY, 10001
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪34 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Dining table
LCD TV
Hypo-allergenic bedding
Down duvet
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(39 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(52 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Separate bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(32 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Separate bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(24 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Separate bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Separate bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Bunk)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Separate bedroom
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

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4.4 out of 5, Excellent, 1,000 reviews
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About the area

New York

Ace Hotel New York puts you in the heart of New York, steps from 5th Avenue and within a 10-minute stroll of Empire State Building. Highlights at this hotel include 2 coffee shops/cafes, a restaurant and a 24-hour gym. .The bistro, Bistro 29, is open for breakfast and dinner. Libera is the hotel's own bar. Added amenities include free Wi-Fi in public areas and a gym. Each morning cooked-to-order breakfast is served between 7:30 AM and 11:30 AM. There's also the convenience of self parking. .Attractions within a 10-minute walk of this 4-property class Manhattan hotel include Madison Square Garden and Macy's.

What's nearby

  • 5th Avenue - 2 min walk - 0.2 km
  • Museum of Sex - 2 min walk - 0.2 km
  • Madison Square Park - 3 min walk - 0.3 km
  • Empire State Building - 5 min walk - 0.4 km
  • Madison Square Garden - 9 min walk - 0.8 km

Getting around

  • 28 St. Station (Broadway) - 1 min walk
  • New York W 32nd St. Station - 4 min walk
  • John F. Kennedy International Airport (JFK) - 52 min drive

Restaurants

  • ‪Milk Bar NYC Flagship - ‬1 min walk
  • ‪Ace Hotel Lobby Bar - ‬1 min walk
  • ‪Lady M Cake Boutique - NYC - ‬1 min walk
  • ‪KazuNori: The Original Hand Roll Bar - ‬2 min walk
  • ‪Nubeluz - ‬2 min walk

About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 coffee shops
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Ace Hotel New York offers 286 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 29
  • Libera
  • The Lobby

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.92 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Frequently asked questions

What is the cancellation policy at Ace Hotel New York?

Ace Hotel New York offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ace Hotel New York?

As of 26 Dec 2025, prices found for a 1-night stay for 2 adults at Ace Hotel New York on 25 Jan 2026 start from AU$273.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ace Hotel New York?

Yep, Ace Hotel New York has a self car park for USD 75 per day. A self car park is also available, for a fee.

Are there any beaches close to Ace Hotel New York?

The closest beach to Ace Hotel New York is Coney Island Beach (19.5 km).

What makes Ace Hotel New York a romantic place to stay?

A Michelin-starred restaurant and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Ace Hotel New York.

Does Ace Hotel New York serve breakfast?

Yeah, cooked-to-order brekkie is offered daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Ace Hotel New York?

No, Ace Hotel New York does not offer an airport shuttle service.

Is there a bar or restaurant at Ace Hotel New York?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Ace Hotel New York?

Check-in begins at 3 PM. Check-out time is noon.

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 463 out of 1007 reviews
Rating 8 - Good. 233 out of 1007 reviews
Rating 6 - Okay. 148 out of 1007 reviews
Rating 4 - Poor. 93 out of 1007 reviews
Rating 2 - Terrible. 70 out of 1007 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Business traveller
Liked: Cleanliness
Stayed 3 nights in Sep 2025

6/10 Okay

Sheyla, providence

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

Rachel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dark common rooms. Cave like. Rooms feel like small office spaces revamped. Very loud and windows don’t keep busy nyc noises away. Hallways feel unsafe and whole vibe isn’t comfortable. Room clean. Linens and towels fine.
Stayed 1 night in Sep 2025

6/10 Okay

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely staff, everyone was super kind and check-in was smooth. Large lobby with bar and photobooth which we loved! Our room was pretty dark, we didn’t have access to direct sunlight, which was unfortunate. We had a few issues with the shower plumbing as water didn’t drain well and orange rust fell on our friends hair during their shower. A/C was not working as well given it was extremely warm outside during our visit. Check out was easy and staff were extremely helpful with our bags!
Stayed 3 nights in Apr 2025

10/10 Excellent

Clayton

Stayed 3 nights in Sep 2025

6/10 Okay

Tyler, Scotts Valley

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Definitely not a 4 star hotel, though they charge you for it. No restaurant, no in room dining, no bell service. Lobby is just one large room. No pool. Small gym. Loud parties at night. People smoking on floors. Rooms are ok. Definitely not aligned with the quality of other ACE hotels.
Stayed 7 nights in Sep 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second stay at the Ace Hotel. Itʻs located well in NYC. Thereʻs a breakfast.bar with croissants and coffee, tea, just right fora small breakfast before going out in the city. Our room had a full refrigerator, an excellent bathroom and bed, and a view of the Empire Stat building a block away. It was a little bit dimly lit, but otherwise excellent.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kristina, Vestaburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Ace. I’ve been staying there since 2015 and I just can’t see myself staying at any other hotel. The central location is unbeatable and the low key vibe is exactly my speed.
Stayed 5 nights in Sep 2025

10/10 Excellent

Nicholas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Stayed 2 nights in Aug 2025

10/10 Excellent

Cam

Stayed 2 nights in Sep 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great NYC Hotel

Comfortable room. Helpful and Friendly Staff. Great location for a homebase to explore NYC.
Stayed 3 nights in Jun 2025

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very well-located to transit and bike rentals. Room was spacious and cleverly-appointed. Shared a 2-bed with my adult son and there was ample room for both of us.
Stayed 2 nights in Sep 2025

8/10 Good

Mori

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The only disappointing part of my stay was the front desk experience with Marcus/Marcos. Before arriving, I called to confirm early check-in and he assured me it would be fine. Yet, when I got there, he refused to let me check in, insisting I wasn’t the person on the reservation since it was under my company’s name. I showed receipts in my legal name, offered my ID, company documents, and even the confirmation code. He refused all of it, yelled at me, and even snapped at an Uber Eats driver. When I contacted Expedia to adjust the reservation, he refused to check hotel emails or assist further. It wasn’t until another staff member took over that the issue was resolved in minutes—swiftly and professionally. Thankfully, the rest of the hotel experience was the opposite. The room was clean, though slightly dated in smell, and I appreciated the eco-friendly toiletries. The location was excellent with a late-night ice cream shop right next door. Security, cleaning staff, and other employees were all welcoming and helpful. I even stayed an extra night thanks to the staff’s flexibility. Overall, I enjoyed my stay and would recommend the hotel—just beware of Marcus at the front desk, whose rudeness doesn’t reflect the otherwise great service.
Stayed 4 nights in Aug 2025

8/10 Good

Melody

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The only disappointing part of my stay was the front desk experience with Marcus/Marcos. Before arriving, I called to confirm early check-in and he assured me it would be fine. Yet, when I got there, he refused to let me check in, insisting I wasn’t the person on the reservation since it was under my company’s name. I showed receipts in my legal name, offered my ID, company documents, and even the confirmation code of purchase. He refused all of it, yelled at me, and even snapped at an Uber Eats driver. When I contacted Expedia to adjust the reservation, he refused to check hotel emails or assist further. It wasn’t until another staff member took over that the issue was resolved in minutes, swiftly and professionally. Thankfully, the rest of the hotel experience was the opposite. The room was clean, though slightly dated in smell, and I appreciated the eco-friendly toiletries. The location was excellent with a late-night ice cream shop right next door. Security, cleaning staff, and other employees were all welcoming and helpful. I even stayed an extra night thanks to the staff’s flexibility. Overall, I enjoyed my stay and would recommend the hotel. just beware of Marcus at the front desk, whose rudeness doesn’t reflect the otherwise great service.
Stayed 1 night in Aug 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Phillip, Newburyport

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, nice sized room and comfortable. Great location.
Stayed 1 night in Aug 2025

4/10 Poor

Oscar

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Patrick

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Not as good as I thought it would be

The front desk staff were very short and rude, actually lied to me four times about an Internet outage…
Stayed 3 nights in Aug 2025

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Thomas, Cape May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent supportive staff. Very unique atmosphere with a nice lounge and bar area.
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Stayed 1 night in Aug 2025

4/10 Poor

jeanne

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The grunge vibe was not appreciated. No coffee maker in the room and no coffee service in the am even though we were told to order from room service.
Stayed 1 night in Aug 2025

10/10 Excellent

Suad Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique style hotel in Manhattan. Rooms are exceptionally spacious, clean and quiet. Loved the coffee shop in the lobby with great pastries and coffee.
Stayed 1 night in Aug 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a quick trip to the city/ just for fun- the Ace is a great home base for us- easy walk to the village
Stayed 2 nights in Aug 2025