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DoubleTree by Hilton New York Times Square West

4.0 star property
Hotel with a rooftop terrace, a short walk to Times Square

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Lobby
Room, 2 Double Beds, Non Smoking, City View
Reception
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Breakfast available
  • Pet-friendly
The current price is AU$229
includes taxes & fees
7 July - 8 July

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Madison Square Garden
    ‪8 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(121 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(25 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.8 out of 10
Good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Non Smoking, City View

7.2 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking, City View

7.0 out of 10
Good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(13 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

8.4 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

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About the area

New York

DoubleTree by Hilton New York Times Square West puts you in the heart of New York, within just a 10-minute stroll of popular attractions like Times Square and Broadway. Highlights at this hotel include a restaurant, a bar/lounge and a 24-hour business centre. .The restaurant, Tranzit, serves American cuisine and is open for breakfast, lunch and dinner. High Bar-UNDER RENOVATION is the hotel's own rooftop bar. 900 square feet (84 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find a gym, Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available daily between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4-property class Manhattan hotel include Jacob K. Javits Convention Center and Madison Square Garden.

What's nearby

  • Times Square - 6 min walk - 0.6 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km
  • Rockefeller Center - 16 min walk - 1.4 km
  • Empire State Building - 17 min walk - 1.5 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 12 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk
  • ‪Blue Ruin - ‬1 min walk
  • ‪The Joyce Public House - ‬3 min walk
  • ‪2 Bros Pizza - ‬1 min walk

About this property

DoubleTree by Hilton New York Times Square West

Hotel with a rooftop terrace, a short walk to Times Square
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 2 meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available.

This 4-star New York hotel is smoke free.

  • 612 guestrooms or units
  • 34 levels
  • 900 sq ft of conference space
  • 84 sq. m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Secured parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self-parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton New York Times Square West?

DoubleTree by Hilton New York Times Square West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton New York Times Square West?

As of 30 June 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton New York Times Square West on 7 July 2025 start from AU$228.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton New York Times Square West?

Yep, DoubleTree by Hilton New York Times Square West has a secured self car park for USD 70 per day.

Is DoubleTree by Hilton New York Times Square West family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton New York Times Square West is a hit with families.

Does DoubleTree by Hilton New York Times Square West serve breakfast?

You bet, full breakfast is available daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton New York Times Square West?

No, DoubleTree by Hilton New York Times Square West does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton New York Times Square West?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton New York Times Square West?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton New York Times Square West?

Cats and dogs are welcome at DoubleTree by Hilton New York Times Square West, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 11 kg per pet.

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 935 out of 2430 reviews
Rating 8 - Good. 562 out of 2430 reviews
Rating 6 - Okay. 455 out of 2430 reviews
Rating 4 - Poor. 209 out of 2430 reviews
Rating 2 - Terrible. 269 out of 2430 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was convenient. Service was good, staff helpful.
Stayed 7 nights in May 2025

6/10 Okay

David

Travelled with partner
Disliked: Cleanliness, amenities
Good location for attractions and Broadway, but a very small room though adequate for a short stay. Lifts are a real choke point for getting to and from your room - often too full to get on.
Stayed 4 nights in Apr 2025

8/10 Good

Ramon

Stayed 4 nights in Mar 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Nancy

Stayed 1 night in Mar 2025

10/10 Excellent

trivet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is expensive at the hotel and once parked you cannot move the vehicle until your day of checkout if you decide to move your vehicle before you have to pay again
Stayed 1 night in Mar 2025

2/10 Terrible

Melony

Disliked: Cleanliness, staff & service, property conditions & facilities
didn’t like it.
Stayed 1 night in Mar 2025

10/10 Excellent

Edwin, Philadelphia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area and close to shopping
Stayed 3 nights in Mar 2025

6/10 Okay

Yingqi

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
- The water is not clean, it has white small bubbles. - doesn’t have microwave - doesn’t have refrigerator - the towel is too old (too rough, not soft) - the area is under construction (was walking while raining till the entrance)
Stayed 2 nights in Mar 2025

8/10 Good

Lucas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2025

4/10 Poor

alan

Travelled with family
Some of the staff were very rude. When ask for things like towels to help remove water from floor that leaked from shower or another hair dryer because ours had burning smell from electrical..
Stayed 4 nights in Mar 2025

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

yenice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at DoubleTree by Hilton, and my experience was a mix of positives and areas for improvement. One of the highlights of the hotel was the inviting and vibrant atmosphere in the lobby. It created a wonderful first impression and served as a great place to relax or meet with family and friends. Speaking of family, this hotel is particularly family-friendly, which made our stay even more enjoyable for everyone in our group. However, there were a few downsides to note. The room we stayed in felt quite small, which was a bit disappointing, especially when traveling with a group. Additionally, the location wasn't as convenient as we had hoped, making it somewhat challenging to explore nearby attractions. Lastly, some parts of the hotel could benefit from maintenance and updates, as a few things needed fixing during our stay. Overall, while there were some drawbacks, the hotel's family-friendly vibe and the pleasant lobby environment made up for certain shortcomings. With a few adjustments, this hotel has the potential to be an excellent choice for travelers.
Stayed 5 nights in Mar 2025

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
It was an OK hotel. I think it could be upgraded a little. Beds are a bit hard, and we had no room service all week.
Stayed 5 nights in Mar 2025

10/10 Excellent

Rachel

Stayed 1 night in Mar 2025

4/10 Poor

Vickey

Disliked: Property conditions & facilities
There were no available ice machines and no directions and explanations for where the ice machines were the room was like a matchbox
Stayed 3 nights in Mar 2025

8/10 Good

Grecia

Stayed 1 night in Mar 2025

10/10 Excellent

Cinthia

Liked: Cleanliness
Stayed 3 nights in Mar 2025

2/10 Terrible

Karina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely Worst Hotel

The service at this hotel horrible. Some of the most racist employees ive ever witnessed. The condition of the rooms is not good. We paid for a premium room and they tried to give us standard rooms. Check in starrs at 3 but our rooms were not ready till after 630pm. The restaurant staff was nice but the food was disgusting for 25.00. The geat in my room did not work and to fix the problem they provided a space heater and nothing else was done on the issue. If you get room 3617 dont expect heat or AC. The bedding amd towels are old and worn out and hard and with no heat, decent bedding would have been nice. I did ask to speak to a manager and never heard back from them. Roof top bar had nice views but it looked trashy with another bad attitude employee. Its tricky to get to only one side of the elevators have access and of the 2 one was always down. So one single elevator. The location is great but there were other hotels on the same street that could be better stays. Part of our trip experience was ruined with all the isuses we had. In toyal our group had 4 rooms and all of us had room issues, one even had restaurant charges that werent his but his room was changed so many times that could have been the problem. Coffee ran out at the to go side and they offered to sell the less than half a cup to us for 5.00. That was like umm what. No thanks keep it. I can't say it enough, this place was horrible. Bad hotel managers are setting a bad example for the staff and it shows.
Stayed 3 nights in Mar 2025

8/10 Good

Paul

Stayed 2 nights in Mar 2025

4/10 Poor

DeAngela

Travelled with group
Liked: Cleanliness, staff & service
Our rooms outlets didn’t work, so they bought an extension cord. The ac didn’t work had to call for that as well. I feel before you put someone in a room everything should be checked. Especially for the price we’re paying. I really enjoyed Cole he was very nice and super attentive to the requests we needed. The other blonde lady Jane was nice too. I felt like mark kind of had an attitude maybe it’s his demeanor idk. He tried. But it’s ok we stilll love mark!!! My friend jacket was also taken from our room. The staff could care less said house keeping probably took it on accident which maybe true, but they didn’t bother to contact house keeping. So overall if it wasn’t for the staff members I mention the whole experience would have been 1star shout out to those 3 they would be the only reason I stayed again.
Stayed 3 nights in Mar 2025

6/10 Okay

Marichelle

Liked: Cleanliness, property conditions & facilities, room comfort

Not what I expected

Don’t expect to check-in earlier than 3pm. One of the young ladies at the desk was rude when I attempted to ask a question. They will hold you bags complimentary until your room is ready. Music was way too loud in the lobby, Another guest came all the way to the lobby to say she went looking on 4 floors and couldn’t find any ice. Rooms were made daily and thankfully. This cannot be the DoubleTree Hilton Brand.
Stayed 3 nights in Mar 2025

6/10 Okay

jordan

Travelled with partner
Liked: Staff & service, amenities
Staff was friendly, no complaints there. Here’s where they can improve: 1. There’s no sweep under the doors, so you can hear everything in the next room or in the hallway, you can see shadows of people walking…why there are no sweeps under the door, or why the doors aren’t closer to the ground, I have no idea. Terrible. I’m sure the whole floor heard me and my gf having fun at 3AM. 2. The shower leaked water out onto the floor and they could not fix it while I was there. Should have requested a new room but I had already unpacked. Had to put extra towels down right outside of the shower door so the whole floor wouldn’t be covered with an inch of water. 3. The iron put a nice black stain in my white t shirt. The bottom of the iron had tar or burn marks on it and I didn’t notice before ironing. I requested a new one and hotel staff quickly brought a new one in. 4. Outdoor bar is temporarily not in service, not a huge deal but maybe would have liked to have known that before booking. Rooftop is still open to go out and look around/smoke/drink but the only bar up there is indoors, and there was only 1 bartender…nice lady but, took a long time to make drinks…she needs some help. 5. Had to ask them to come vacuum the room after walking in…wasn’t like there was a used condom anywhere, but the room was not vacuumed at all and if it was, very poor job. I’m assuming it was overlooked because the staff seem like they work hard. Wouldn’t stay here again.
Stayed 3 nights in Mar 2025

8/10 Good

Dwayne C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; however, the cookies were hard, the shower was tight, and the drain was backing up water.
Stayed 1 night in Mar 2025

10/10 Excellent

Marshawn, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad stay
Stayed 2 nights in Jan 2025