I enjoyed my stay at the hotel, and the staff were friendly. However, I’m giving it a 4-star rating because the mini fridge in my room was not working, which meant I couldn't store my dog's food that made fresh . Additionally, I didn't receive the welcoming bed bowl or wipes that were mentioned on the website. I felt a bit disappointed, especially since I saw my friend stay with her dog and was impressed by how welcoming they were. Unfortunately, I didn’t have that same experience with my dog. Other than that, everything was good.