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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property
Hotel with free breakfast, a short walk to Manhattan Cruise Terminal

Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Exterior
Exterior
Free daily buffet breakfast
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk
The current price is AU$277
includes taxes & fees
30 June - 1 July

Explore the area

Map
538 West 48th Street, New York, NY, 10036
  • Manhattan Cruise Terminal
    ‪6 min walk‬
  • Broadway
    ‪11 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds (Extra Floor Space)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Extra Floor Space)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

Holiday Inn Express New York - Manhattan West Side by IHG puts you in the heart of New York, within just a 10-minute stroll of popular attractions like Manhattan Cruise Terminal and Intrepid Sea, Air and Space Museum. Highlights at this hotel include free buffet breakfast, a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include concierge services, a 24-hour front desk and express check-out. Each morning free breakfast is served. .Attractions within a 15-minute walk of this Manhattan hotel include Jacob K. Javits Convention Center and Times Square.

What's nearby

  • Manhattan Cruise Terminal - 6 min walk - 0.6 km
  • Jacob K. Javits Convention Center - 11 min walk - 1.0 km
  • Broadway - 11 min walk - 1.0 km
  • Times Square - 13 min walk - 1.1 km
  • Madison Square Garden - 3 min drive - 2.5 km

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 41 min drive

Restaurants

  • ‪Hardware Bar - ‬2 min walk
  • ‪The Landmark Tavern - ‬3 min walk
  • ‪DBL/ Dive Bar Lounge - ‬3 min walk
  • ‪Back Pocket Bar - ‬3 min walk
  • ‪Anejo - ‬3 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, a short walk to Manhattan Cruise Terminal
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

  • 177 guestrooms or units
  • 11 levels
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian, Polish, Russian, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Express New York - Manhattan West Side by IHG?

Holiday Inn Express New York - Manhattan West Side by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express New York - Manhattan West Side by IHG?

As of 16 June 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express New York - Manhattan West Side by IHG on 30 June 2025 start from AU$277.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Holiday Inn Express New York - Manhattan West Side by IHG a romantic place to stay?

Romance packages, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Express New York - Manhattan West Side by IHG.

Is Holiday Inn Express New York - Manhattan West Side by IHG family-friendly?

You bet! With amenities such as a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express New York - Manhattan West Side by IHG is a hit with families.

Does Holiday Inn Express New York - Manhattan West Side by IHG serve breakfast?

Yeah, our visitors adore the free buffet brekkie here! Served daily between 7:00 AM and 9:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Holiday Inn Express New York - Manhattan West Side by IHG?

No, Holiday Inn Express New York - Manhattan West Side by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express New York - Manhattan West Side by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express New York - Manhattan West Side by IHG?

No, only service animals are allowed.

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 797 out of 1926 reviews
Rating 8 - Good. 552 out of 1926 reviews
Rating 6 - Okay. 316 out of 1926 reviews
Rating 4 - Poor. 139 out of 1926 reviews
Rating 2 - Terrible. 122 out of 1926 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Nagavagmi

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the Staff, Bathrooms were clean
Stayed 3 nights in Mar 2025

2/10 Terrible

Ralph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Brian

Stayed 2 nights in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Briggit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicacion. Muy buen servicio.
Stayed 3 nights in Jan 2025

6/10 Okay

David Phillip

Stayed 4 nights in Mar 2025

10/10 Excellent

Debaleena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff!
Stayed 2 nights in Mar 2025

2/10 Terrible

Carey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked over and over for bath clothes and towels every day. The lady was rude then brought the huge hand towels for bath cloths. I will never stay here again. I stay at a lot of holiday inn express. Never such bad service.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Katherine

Stayed 3 nights in Mar 2025

10/10 Excellent

Carolyn P

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Rosemary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 3 nights in Mar 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice beds, good staff, giod location, breakfast eh

Our room was nice, small but nice. The beds were comfortable, pillows great, shower was ok (not great water pressure), staff was great except one woman who was rude. They use Dove products for the bathroom, and the refill them, which I appreciate, instead of tossing out tiny bottles. They were wonderful about storing luggage. It is a great distance to a vus stop, a decent distance to a Subway stop. Great bagel, pizza and deli down the street. My one big complaint is the breakfast. The space is horrible, absolutely horrible. The staff did their best, but it is simply too small. Most kornings we did not even try because there were so many people in line and no seats. The food would run out as well. The hotel has space to exoand the dining area but the company will not spend the money. Such a shame.
Stayed 3 nights in Mar 2025

6/10 Okay

Izumi

Liked: Staff & service
It was so crowded during breakfast time. We had to wait to get seats.
Stayed 2 nights in Feb 2025

2/10 Terrible

Nataliia

I booked a hotel and paid in advance for both my stay and parking. When I arrived to check in, the front desk guy gave me a parking business card and told me to go there. I drove to the parking lot and left my car. This morning, I checked out and went to pick up my car, but they told me I had to pay because it wasn’t covered. I explained that I had already paid for both the hotel and parking together. They said they had nothing to do with the hotel. I called the front desk, and they told me the same thing—that they had no connection to the parking lot. So why does the hotel charge for parking? I ended up paying for parking twice, just to get my car back. This is terrible. I've never felt so scammed. I wouldn't recommend this hotel to anyone. Absolutely awful!
Stayed 1 night in Mar 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location!
Stayed 1 night in Mar 2025

8/10 Good

Manjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

aaron

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheaper end hotel in Hell's kitchen. Room was clean and was cleaned daily by house keeping. A short walk from the C train, but lots of food and grocery near by. The free breakfast here was excellent! It was slammed packed each AM, so it was tough to get food. But when you did it was beyond expectations
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephen, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is wonderful. Staff very friendly and helpful. Breakfast was not kept up and things ran out quickly. They did their best to stock the items. I would definitely stay here again. Great location. Close to brodway and restaurants
Stayed 2 nights in Mar 2025

2/10 Terrible

Melanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not one to complain but The room is super small but that’s ok ( what I didn’t like is that they don’t clean well before new people comes in 1. There was a cup with orange juice still in the fridge 2. There is so many stains on the carpet 3.its not soundproof as mention in their website we could hear ppl convo and coughing laughing and hear the next door open their drapes at 6am 4. Breakfast is not the best and they don’t have enough seating compared to the amount of rooms they have …. Ppl were eating breakfast standing we had to wait like 20 mins with our plates to sit down 5. The bathroom was dirty they didn’t clean the shower there was black mold all around the door 6. The conditioner bottle was shampoo inside the two shampoos no conditioner . 7. My experience at this hotel was not bad 8. Parking is in another lot 3 streets down 65$ US ( if u leave during the day u have to pay 65$ again to park ur car in the same day ) Hope this helps others make a decision whether to book at this hotel or not.
Stayed 3 nights in Mar 2025

10/10 Excellent

Brian

Stayed 1 night in Feb 2025

10/10 Excellent

Brent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very accommodating staff.
Stayed 7 nights in Feb 2025

2/10 Terrible

Santosh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked one day in advance than my arrival date so that I don’t end up waiting for the room the day i landed into NY. However when I reached the property the room reservation was given away as the hotel had some issues with my payment. In fact I had requested the previous day over phone if I could make the payment at the hotel and they obliged however it wasn’t the case. So I had to look around for another hotel with baggage and my family on foot. Terrible experience
Stayed 4 nights in Feb 2025