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Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

3-star property
538 West 48th Street, New York, NY 1800 796 370
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4.0 out of 5
Very good!
See all 3 wotif Reviews

"Everything great except the breakfast provided (pointless as it was less than advertised and not great food, plus super busy and over peopled) but all ... " More

By a verified traveller on Thu 04 May 2023

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Hotel Description

Holiday Inn Express New York - Manhattan West Side, an IHG Hotel places you in the center of New York, within just a 15-minute stroll of popular places like Jacob K. Javits Convention Center and Times Square. Highlights at this hotel include free buffet breakfast, a 24-hour gym, and a 24-hour business center.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and a business center. Other amenities include concierge services, a 24-hour front desk, and express check-out. Each morning free breakfast is served.

Attractions within a 15-minute walk of this 3-star Manhattan hotel include Manhattan Cruise Terminal and Broadway.

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$223* Per night/room 29 Apr. - 30 Apr.

Standard Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds (Extra Floor Space)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn Express New York - Manhattan West Side, an IHG Hotel ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

Everyone (2) Family (1)
5 out of 5

Posted by on 5 Mar. 2024

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Comment from Hotel Management

6 Mar. 2024 by Customer Service

Thank you for the 5/5 rating, Julie!It's excellent you enjoyed your time at Holiday Inn Express Manhattan Midtown West so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

4 out of 5
Everything great except the breakfast provided (pointless as it was less than advertised and not great food, plus super busy and over peopled) but all else was fantastic - would definitely return.

Posted by on 4 May 2023

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Comment from Hotel Management

4 May 2023 by Customer Service

Thank you for taking the time to share your feedback, Andrew.It's great you had a pleasant stay with us. However, we're disappointed your time with us was less than ideal and that you had such challenges with our breakfast selection and capacity. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward.We look forward to hosting you again soon for a more positive experience.

3 out of 5

Posted by on 19 Apr. 2023

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Comment from Hotel Management

9 May 2023 by Customer Service

We appreciate you leaving your feedback with us, Mary.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

About the Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

Location 538 West 48th Street, New York, NY 10036

Property Features

WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side, an IHG Hotel. This 3-star New York hotel is smoke free.

  • 177 guestrooms or units
  • 11 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Transport

  • Train station: Grand Central - 42 St. Station (2.2 km / 1.3 mi)
  • Metro station: 50 St. Station (8th Av.) (0.8 km / 0.5 mi)

Room Amenities

Holiday Inn Express New York - Manhattan West Side, an IHG Hotel offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash, and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Mobile payments
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Manhattan Side
  • Holiday Inn Express Manhattan Side Hotel
  • Holiday Inn Express Manhattan Side Hotel New York West
  • Holiday Inn Express New York Manhattan West
  • Holiday Inn Express New York Manhattan West Side
  • New York Manhattan West Side
  • Holiday Inn Express New York Manhattan West Side Hotel
  • Holiday Inn Express New York Manhattan West Side
  • Holiday Inn Express New York Manhattan West Side an IHG Hotel
  • "Holiday Inn Express New York Manhattan West Side an IHG Hotel"

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.