8/10 Good
Daniel
Business traveller
19 Mar 2025
Liked: Cleanliness, staff & service, property conditions & facilities
As an Expedia VIP you’re supposed to get benefits but I rarely do. Not sure this program works very well, or hotels like the Park Lane just ignore this. The hotel was fine, the room was fine… I couldn’t get the room temperature below 76 degrees so it was unbearably hot even though the A/C was on. The front desk said to open a window, the A/C isn’t on during this time of year even though it was muggy outside. Despite using the Do Not Disturb sign outside the door, housekeeping knocked on the door at 8am. When I didn’t answer they called. I couldn’t understand the person on the phone with a thick accent saying I requested something. Couldn’t make it out. I checked in at midnight and didn’t get to sleep until 3am, so this was completely unwelcome. Even though I told them I requested nothing they called again 10-minutes later and this time the person was understandable and said I requested an ironing board and iron. I did no such thing, but thanks for the early morning annoyance and trying three times. Otherwise everything was fine, most of the staff were helpful and very nice. Good location.
Daniel
Stayed 2 nights in Mar 2025