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Element New York Times Square West

3.0 star property

Photo gallery for Element New York Times Square West

Rooftop terrace
Free daily buffet breakfast
Exterior
Pet-friendly
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is AU$213
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(266 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(84 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(148 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.6 out of 10
Good
(30 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(20 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.8 out of 10
Good
(10 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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Room, 1 King Bed, Balcony | View from room

Hilton Garden Inn New York Times Square South

Manhattan
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 5,095 reviews
The price is AU$205
includes taxes & fees
5 Apr - 6 Apr
Hilton Garden Inn New York Times Square South

About the area

New York

Element New York Times Square West puts you in the heart of New York, connected to the convention centre and within just a 10-minute stroll of popular attractions like Times Square and Broadway. Highlights at this hotel include a complimentary breakfast, a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a business centre and a rooftop terrace. Additionally, you'll find coffee/tea in a common area, free use of bicycles and laundry facilities. .Attractions within a 10-minute walk of this 3-property class Manhattan hotel include Madison Square Garden and Bryant Park.

What's nearby

  • New York Times Building - 2 min walk - 0.2 km
  • Times Square - 5 min walk - 0.5 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km
  • Bryant Park - 8 min walk - 0.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy International Airport (JFK) - 57 min drive

Restaurants

  • ‪Beer Authority - ‬2 min walk
  • ‪Wendy’s - ‬2 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Upside Pizza - ‬1 min walk

About this property

Element New York Times Square West

Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Conference rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Corner/local shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Similar properties

Reception
Hampton Inn Manhattan/Times Square South
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
3.9 out of 5, Good, 2,175 reviews
The price is AU$175
includes taxes & fees
12 Apr - 13 Apr
Hampton Inn Manhattan/Times Square South

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Frequently asked questions

What is the cancellation policy at Element New York Times Square West?

Element New York Times Square West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Element New York Times Square West?

As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at Element New York Times Square West on 5 Apr 2026 start from AU$213, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Element New York Times Square West?

The closest beach to Element New York Times Square West is Coney Island Beach (20.5 km).

What makes Element New York Times Square West a romantic place to stay?

Romance packages, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Element New York Times Square West.

Is Element New York Times Square West family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Element New York Times Square West is a hit with families.

Does Element New York Times Square West serve breakfast?

You bet, guests enjoy the free buffet brekkie here! Offered weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Element New York Times Square West?

No, Element New York Times Square West does not offer an airport shuttle service.

What time are check-in & check-out at Element New York Times Square West?

Check-in begins at 3 PM. Check-out time is noon.

Element New York Times Square West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1482 out of 3134 reviews
Rating 8 - Good. 969 out of 3134 reviews
Rating 6 - Okay. 387 out of 3134 reviews
Rating 4 - Poor. 149 out of 3134 reviews
Rating 2 - Terrible. 147 out of 3134 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Janakan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Well organised
Stayed 6 nights in Dec 2025

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and the view! Kitchen area was so nice to have as well. Staff was a bit tough during check in. Stay was great otherwise.
Stayed 1 night in Nov 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We planned to elope in New York on 12/18/25 and booked our stay with Element. We had an amazing view of the Empire State Building and the Edge Building. The view was gorgeous and the room was very nice. The bathroom was spacious and the bed was actually comfortable! I would definitely stay here again and I highly recommend it!
Stayed 4 nights in Dec 2025

10/10 Excellent

Cynthia

Stayed 4 nights in Dec 2025

10/10 Excellent

Peola

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is best place to stay in NYC , no complaints and breakfast is the best.
Stayed 3 nights in Dec 2025

10/10 Excellent

Amy, Baltimore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was the perfect place for our weekend of Broadway shows. Clean and comfortable rooms, friendly staff, and convenient to everything, it was a lovely stay.
Stayed 1 night in Dec 2025

6/10 Okay

Perla

Liked: Cleanliness, staff & service
Everything was great other than the Elevators, They would take a while until we got up and down to our room floor
Stayed 5 nights in Dec 2025

8/10 Good

DAVID

Stayed 3 nights in Dec 2025

6/10 Okay

William

Stayed 2 nights in Dec 2025

10/10 Excellent

Naydja, Frisco

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My room was spacious, clean with great amenities like a kitchenette. Friendly, helpful staff. Centrally located. Easy access to subway station and tourist attractions. I stay here every time I visit NYC.
View
Stayed 3 nights in Dec 2025

8/10 Good

Manilee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay and I’m glad I chose this hotel over others. Our seven-day stay was very comfortable and truly enjoyable. I had a wonderful stay and I’m glad I chose this hotel over others. Our seven-day stay was very buffet breakfast was excellent, and the staff—especially in the dining area—were very accommodating and well trained. The extra miles of service they are providing is incomperable. There was some minor wear and tear in the room that needs attention, but it was not a major issue. My only concern was with the front desk staff who assisted us during check-in (Geo, along with his manager). His manner came across as rude and arrogant. We asked if we could use the restroom, and he informed us that the hotel restroom was out of order. However, there was an alternative restroom on the second floor available for temporary use, and he refused to provide the key, even though guests were waiting in the reception area after checking out and waiting for their taxi. I later observed that another guest was allowed to use the restroom, which felt unfair and inconsistent. I understand that hotels have policies, but such rules should be applied equally to all guests. Additionally, the hotel already had a copy of our passports, so safety should not have been an issue. I have stayed at other Westin properties and have never experienced this kind of behavior as a hotel guest. This situation was disappointing and should be reviewed to ensure better guest service and fairness.
Stayed 6 nights in Nov 2025

8/10 Good

Felipe

Travelled with partner
Liked: Cleanliness
The location is outstanding, close to several metro stations, lots of eating places around. Room cleaning happens every other day. I wish it was every day but that is better than some other hotels. The hot water takes a while but once it gets hot it is good and has steady pressure. Awesome for a good baths after a brutal day of walking in NYC and having to touch the handrails in the completely filthy metro system. There is no issue with having extra towels. They allow you to control your own room temperature, great for my wife who changes the room temperature 3 times every night... Breakfast has many great choices and the support staff is very attentive. Having a great breakfast at the hotel is a fantastic perk in this very expensive city. Food costs are outrageous in NYC. There is a fridge and microwave in the room. Check in was easy. Check out was easy. I do not like the $250 hold placed on my card but what can you do. There is a gym on site. We opted for a room with a city view. I highly encourage you to pay extra for the city view, it was worth it. The guest laundry and general use bathroom in the basement looked like it has been broken for a very long time. Knowing what I know now I would still choose this hotel, simply because in the overall scheme of things the scale goes to the positive side. Great breakfast, clean room, friendly staff, and location, location, location.
Stayed 6 nights in Dec 2025

10/10 Excellent

Tracy, Diamond Bar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly and helpful.
Stayed 2 nights in Dec 2025

6/10 Okay

Sandra

Travelled with family
Liked: Cleanliness
View from the 3rd floor was atrocious! Scolding hot water-never got cold. Bathroom faucet was loose, no full length mirrors.
Stayed 2 nights in Dec 2025

4/10 Poor

Raul

Travelled with partner
Disliked: Amenities, property conditions & facilities
Building and room was very neglected. TV and phone not working, bathroom leaks, the front door to the hotel, just various little inconveniences and staff would not care when brought up. Many amenities including the rooftop, laundry room, and downstairs bathroom were “out of order” the whole time I was there for a week. Housekeeping and breakfast staff were amazing though.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Dec 2025

6/10 Okay

Robert L.

Liked: Cleanliness
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay. Room was very quite an clean. Issue not enough storage, there was spac for coat rack with shelves . Elevators were problematic at times. Location was good.
Stayed 3 nights in Dec 2025

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast, room size for NYC was great. Bed was comfortable
Stayed 5 nights in Dec 2025

10/10 Excellent

Slavche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

2/10 Terrible

Nawal

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One of the most horrible experiences ever.. I’ve been to NYC three times, Chicago, Florida, California, Cancun and many more and I can admit that this is the worst hotel ever.. very dirty, bathroom does not work, and not secure at all
Stayed 3 nights in Dec 2025

10/10 Excellent

Sara

Stayed 3 nights in Dec 2025

2/10 Terrible

Katelynn

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location was good but the hotel and service was horrible . Our room had significant damage, horrible maintenance work, shower flooded the bathroom when we showered because there was no seal on the door, toilet was cracked and caulked back together , outlets were loose and could be very dangerous for children ,house keeping didn’t clean the room the 3 days we were there.walls were filthy from old headboard about bed. I complained and they charged me $217 saying one of my kids peed the bed when it was a coffee stain that was there when we arrived and they did nothing about.seemed to be pretty convenient that they charged me this fee saying it’s because the room has to be out of service when in the morning I spoke to the manager and told him about these issues and he said they would pull the room out of service to work on it and now conveniently I get this charge .I would never recommend this place to anyone . The “managers” are horrible and seem to not care about the condition of the property. The floor smelled so bad that they had air fresheners in the vents to try and cover up the smell.
Stayed 3 nights in Dec 2025

8/10 Good

Malerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast food was a little cold, but still good (we also got there close to when the buffet closed - I'm sure the food was more fresh and hot at premium times!), and they provided many healthy options. Room was comfortable with beautiful views of iconic buildings from our window. Love that all of the rooms provided a kitchenette with kitchen equipment and utensils. Room was very clean, but I do wish that the shower water was a little hotter (especially after walking around the city all night in 20 degree temps!). Fitness room was also very clean with plenty of equipment. Everything was within walking distance for us, including the bus station that we used to get into the city. We never needed to Uber or use the subways. Also very impressed by the price compared to other hotels in the area. Will definitely stay again!
Stayed 3 nights in Dec 2025