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Element New York Times Square West

3.0 star property
Pet-friendly hotel connected to the convention centre in New York with free breakfast

Photo gallery for Element New York Times Square West

Rooftop terrace
32-inch LCD TV with cable channels, TV
Interior
Free daily buffet breakfast
Traditional Room, 1 King Bed, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk
The current price is AU$275
includes taxes & fees
24 Nov - 25 Nov

Explore the area

View map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(236 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(75 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(127 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(26 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.8 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New York

Element New York Times Square West puts you in the heart of New York, connected to the convention centre and within just a 10-minute stroll of popular attractions like Times Square and Broadway. Highlights at this hotel include a complimentary breakfast, a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a business centre and a rooftop terrace. Additionally, you'll find coffee/tea in a common area, free use of bicycles and laundry facilities. .Attractions within a 10-minute walk of this 3-property class Manhattan hotel include Madison Square Garden and Bryant Park.

What's nearby

  • Times Square - 5 min walk - 0.5 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km
  • Empire State Building - 14 min walk - 1.2 km
  • Rockefeller Center - 14 min walk - 1.3 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy International Airport (JFK) - 57 min drive

Restaurants

  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Upside Pizza - ‬1 min walk
  • ‪Dear Irving on Hudson Rooftop Bar - ‬2 min walk

About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in New York with free breakfast
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Conference rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Corner/local shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Frequently asked questions

What is the cancellation policy at Element New York Times Square West?

Element New York Times Square West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Element New York Times Square West?

As of 25 Oct 2025, prices found for a 1-night stay for 2 adults at Element New York Times Square West on 24 Nov 2025 start from AU$274.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Element New York Times Square West a romantic place to stay?

Romance packages, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Element New York Times Square West.

Is Element New York Times Square West family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Element New York Times Square West is a hit with families.

Does Element New York Times Square West serve breakfast?

You bet, guests enjoy the free buffet brekkie here! Offered weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Element New York Times Square West?

No, Element New York Times Square West does not offer an airport shuttle service.

What time are check-in & check-out at Element New York Times Square West?

Check-in begins at 3 PM. Check-out time is noon.

Reviews

Element New York Times Square West Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 1296 out of 2877 reviews
Rating 8 - Good. 911 out of 2877 reviews
Rating 6 - Okay. 374 out of 2877 reviews
Rating 4 - Poor. 151 out of 2877 reviews
Rating 2 - Terrible. 145 out of 2877 reviews

Reviews

4/10 Poor

kevin

Travelled with family
Disliked: Property conditions & facilities, room comfort

Would not choose this place again.

Family trip to NYC. Breakfast not great. Elevators were not fully functioning, later found out from a staff member that had been there for the last year it has been that way the entire time he worked there. Water in room was scorching hot with no cold water. After multiple requests, someone finally came and told us to turn on all the faucets and shower to get a lukewarm temp.
Stayed 3 nights in Jul 2025

4/10 Poor

Sadaf

Disliked: Staff & service, property conditions & facilities
Terrible, shower door was not closing so when you shower it make whole bathroom wet. They charge $100 for one wine glass which my husband accidentally broke, this is ridiculous, I know that glass doesn’t worth $100.
Stayed 3 nights in Jul 2025

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed good service
Stayed 2 nights in Jul 2025

6/10 Okay

YONGMEI

Liked: Room comfort

Great location, great breakfast, bad room services

We checked in about 4pm, when we got in the room, the room is not cleaned. So we had to stage our lugges downstairs, and wait. Once we get back, the bed were made, but with the prior guests bedsheet. The toilet was not cleaned, the mark still there. We had to walk down a few times for this issues. Other than that, it’s all good. We stayed in 4th floor, so no biggies to use stairs. The breakfasts were really good. Great location.
Stayed 3 nights in Jul 2025

8/10 Good

Abegail Riguerra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance to almost everything. Breakfast options is a big plus together with the friendly staff.
Stayed 2 nights in Jul 2025

8/10 Good

Pat

Stayed 7 nights in Jul 2025

6/10 Okay

Scott

Stayed 1 night in Jul 2025

10/10 Excellent

Vicente

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. It was very clean and staff was very friendly. They have the option to hold your luggage even afyer you check out. The best for me was the view and the king size bed. It was so COMFY!
Stayed 3 nights in Jul 2025

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice otel
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Camelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the overall of the room and service, just two things that bothered us is there was a bigger insect one inch long flying around in the washroom, i even took video of it. And a fly inside our bedroom. Also glass wall of the shower room need to be shielded under neat coz every time we took shower, water spreading to the next room where the toilet and vanity are (we had to stuffed it with towels)
Stayed 2 nights in Jul 2025

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Xiara Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay!
Stayed 3 nights in Jul 2025

10/10 Excellent

Benjamin

Stayed 4 nights in Jul 2025

8/10 Good

Brent

Travelled with family
Liked: Staff & service, room comfort

Great location and breakfast.

The hotel is ideally located in Manhattan, close walking distance to Times Square, Fifth Avenue, with a great selection of restaurants and shopping. The hotel was refurbishing an elevator, which though understandable, created very long lines and waits at peak times and was certainly inconvenient. The wi-fi did not work well for the majority of the stay. The room was a little tight and lacked a lot of electrical outlets. The bathroom taps were leaking around the handles. Overall it was a nice hotel with an excellent breakfast included.
Stayed 3 nights in Jul 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Clean but tiny

Rooms were small and no place to put away your stuff.
Stayed 3 nights in Jul 2025

8/10 Good

Constance

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed twice this year once in March and in June . I would stay again the breakfast buffet is amazing. I would only ask when is the elevator going to get fixed?
Stayed 4 nights in Jun 2025

6/10 Okay

James

Stayed 4 nights in Jul 2025

8/10 Good

Drissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to theaters and Penn Station. Room was clean and liked that there was a kitchenette. Was there while one of the elevators was being renovated so there was some longer waits for the elevator.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort

Room for improvement

The elevators were not working well. They supposedly sent an email prior to us getting there but we never got it. We spent a week there and the elevators were still not working properly resulting in long waits to go up and down. Also, the cleanliness seemed to be superficial as there was visible dust under the beds, even some shattered glass (which we reported on three occasions and never was removed). The breakfast was very good and the staff was helpful.
Stayed 7 nights in Jul 2025

8/10 Good

Juan

Very convenient location close to many interesting places , Wifi never works on floor #40 ,
Stayed 3 nights in Jul 2025