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4.3 out of 5

"It was a nice, modern & clean apartment that had everything I needed for a lovely stay. I would recommend it to others who want to stay in Docklands. ... " More

By a verified traveller on Fri 06 Aug 2021

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Hotel Description

At The Sebel Residences Melbourne Docklands you'll be within just a 10-minute stroll of Melbourne Star Observation Wheel and Marvel Stadium. Highlights at this aparthotel include a restaurant, an outdoor swimming pool, and in-room kitchens.

Each apartment is individually decorated and features an LCD TV with satellite channels, along with a washer/dryer, free WiFi, and a living room. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A dining area, a DVD player, and a coffee/tea maker are also available. Weekly housekeeping is available.

A day of pampering can include deep-tissue massages, prenatal massages, and facials. The café, Carpi Café & Lounge, serves local cuisine and is open for breakfast, lunch, and dinner. A 24-hour business center, a meeting room, and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas, a fitness center, and laundry facilities. Each morning cooked-to-order breakfast is served between 7 AM and 1:00 PM. There's also the convenience of self parking.

Places within a 30-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Queen Victoria Market and SEA LIFE Melbourne.

Studio, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$163* Per night/room 28 Sep. - 29 Sep.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms, Balcony, View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom, Balcony, View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 3 Bedrooms, Balcony, View

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

The Sebel Residences Melbourne Docklands ratings based on 952 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Sebel Residences Melbourne Docklands

Everyone (463) Couples (157) Family (322)
5 out of 5
It was a nice, modern & clean apartment that had everything I needed for a lovely stay. I would recommend it to others who want to stay in Docklands. It is a great location too, close to restaurants, the water, shopping precinct at The District Docklands & easy access to Melbourne CBD via car or tram also.

Posted by on 6 Aug. 2021

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Comment from Hotel Management

20 Aug. 2021 by Management

It's always a pleasure to receive such a lovely feedback. We are always looking to achieve the most memorable stay to all our guests at all times. We hope to have you stay back with us in the future. In the meantime, we wish you all the best. Kind Regards,

5 out of 5
Loved the property beautiful location snd immaculate condition

Posted by on 19 May 2021

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Comment from Hotel Management

29 May 2021 by Management

It's always a pleasure to receive such a lovely feedback. We are always looking to achieve the most memorable stay to all our guests at all times. We hope to have you stay back with us in the future. In the meantime, we wish you all the best.

5 out of 5

Posted by on 17 May 2021

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Comment from Hotel Management

29 May 2021 by Management

It's always a pleasure to receive such a lovely feedback. We are always looking to achieve the most memorable stay to all our guests at all times. We hope to have you stay back with us in the future. In the meantime, we wish you all the best.

3 out of 5
The staff were very nice. The first room I was put in had no power the staff attempted to fix this but ended up moving me to a new room with free upgrade. The new room was very nice and everything worked. It was disappointing that the room wasn’t very clean.

Posted by on 14 May 2021

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Comment from Hotel Management

29 May 2021 by Management

Thank you for taking the time to write us a review. we would like to express our sincerest apologies for all the inconvenience and to don't meet your expectations. At Sebel, we value every single customer and we continuously try to take all the feedback in the best productive way in order to void future re-occurrences. We are really grateful you shared with us your concerns and hope you will give to us another opportunity to serve you better.

2 out of 5
Disappointing in quality and standard of property, overall customer service, expectations of the Sebel was never met etc

Posted by on 13 May 2021

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Comment from Hotel Management

29 May 2021 by Management

Thank you for taking the time to write us a review. we would like to express our sincerest apologies for all the inconvenience and to don't meet your expectations. At Sebel, we value every single customer and we continuously try to take all the feedback in the best productive way in order to void future re-occurrences. We are really grateful you shared with us your concerns and hope you will give to us another opportunity to serve you better.

2 out of 5

Posted by on 11 May 2021

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Comment from Hotel Management

29 May 2021 by Management

Thank you for taking the time to write us a review. we would like to express our sincerest apologies for all the inconvenience and to don't meet your expectations. At Sebel, we value every single customer and we continuously try to take all the feedback in the best productive way in order to void future re-occurrences. We are really grateful you shared with us your concerns and hope you will give to us another opportunity to serve you better.

5 out of 5
Helpful staff. Lovely room. Close to the city.

Posted by on 22 Apr. 2021

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Comment from Hotel Management

29 May 2021 by Management

It's always a pleasure to receive such a lovely feedback. We are always looking to achieve the most memorable stay to all our guests at all times. We hope to have you stay back with us in the future. In the meantime, we wish you all the best.

2 out of 5
Apartment was tiny

Posted by on 18 Apr. 2021

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Comment from Hotel Management

29 May 2021 by Management

Thank you for taking the time to write us a review. we would like to express our sincerest apologies for all the inconvenience and to don't meet your expectations. At Sebel, we value every single customer and we continuously try to take all the feedback in the best productive way in order to void future re-occurrences. We are really grateful you shared with us your concerns and hope you will give to us another opportunity to serve you better.

4 out of 5

Posted by on 12 Apr. 2021

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Comment from Hotel Management

11 Jun. 2021 by Management

Thank you for taking the time to write us a review. we would like to express our sincerest apologies for all the inconvenience and to don't meet your expectations. At Sebel, we value every single customer and we continuously try to take all the feedback in the best productive way in order to void future re-occurrences. We are really grateful you shared with us your concerns and hope you will give to us another opportunity to serve you better. Kind Regards,

5 out of 5
Excellent location and close to all amenities. Apartment was neat and tidy with panoramic views.

Posted by on 3 Apr. 2021

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Comment from Hotel Management

29 May 2021 by Management

It's always a pleasure to receive such a lovely feedback. We are always looking to achieve the most memorable stay to all our guests at all times. We hope to have you stay back with us in the future. In the meantime, we wish you all the best.

About the The Sebel Residences Melbourne Docklands

Location 18 Aquitania Way, Docklands, VIC 3008

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

The Sebel Residences Melbourne Docklands offers its guests an outdoor pool and a fitness center. There's a restaurant on site. Business amenities include a 24-hour business center, a meeting room, and limo/town car service. A computer station is on site and WiFi is free in public spaces. Spa services, a library, and a terrace are also featured at the business-friendly The Sebel Residences Melbourne Docklands. You'll have access to the indoor pool at a partner property. For a fee, parking is available. This 4.5-star Melbourne aparthotel is smoke free.

  • 103 guestrooms or units
  • 8 buildings
  • Dining venue
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.7 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Sebel Residences Melbourne Docklands offers 103 accommodations with washers/dryers and DVD players. These individually decorated and furnished accommodations have separate living rooms. 42-inch LCD televisions come with premium satellite channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 1:00 PM.

Carpi Café & Lounge - This café specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Massages
  • Deep tissue massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 8:00 AM - 6:00 PM. The check-in location differs from the property location. To check in, go to 18 Aquitania Way, New Quay in Docklands To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 6:00 PM.
The check-in location differs from the property location. To check in, guests will need to go to 18 Aquitania Way, New Quay in Docklands
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • Pets and service animals are not allowed at The Sebel Residences Melbourne Docklands

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, Eurocard, debit cards, and cash. Long-term renters welcome.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Parking height restrictions apply
  • Service animals not allowed
  • Cash or credit card deposit required
  • Number of children who can stay for free – 12
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Long-term renters welcome
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 for adults, AUD 8 and AUD 15 for children (approximately)
  • Self parking fee: AUD 30 per night (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sebel Residences Melbourne Docklands Apartment
  • Docklands Grand Mercure
  • Grand Mercure Apartments Docklands Apartment
  • Grand Mercure Apartments Apartment
  • Sebel Residences Melbourne Apartment
  • Grand Mercure Apartments
  • Sebel Residences Melbourne Docklands
  • Sebel Residences Melbourne
  • Sebel Residences Apartment
  • Sebel Residences
  • Docklands Apartments Grand Mercure
  • Grand Mercure Apartments Docklands
  • The Sebel Residences Melbourne Docklands Docklands
  • The Sebel Residences Melbourne Docklands Aparthotel
  • The Sebel Residences Melbourne Docklands Aparthotel Docklands

You should know

  • Pool access available from 6 AM to 10 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.