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3.7 out of 5

"The property looked nice, was comfortable and a provides easy access to the city. There were a few small issues with the property. The property requ ... " More

By a verified traveller on Mon 18 Nov 2019

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Hotel Description

At this apartment you'll be within a 20-minute stroll of Melbourne Central and Crown Casino and Entertainment Complex. Highlights at this property include a kitchen, a washer/dryer, and free WiFi.

The apartment features a sofa bed, a living room, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a stovetop, and a dishwasher. A flat-screen TV, a coffee/tea maker, and a hair dryer are also available.

This smoke-free apartment building offers free WiFi in public areas. Additionally, you'll find laundry facilities. There's also the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Melbourne Central Business District property include Melbourne Cricket Ground and Marvel Stadium.

Sanctuary Apartments - Collins St CBD ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sanctuary Apartments - Collins St CBD

Family (3)
3 out of 5
The property looked nice, was comfortable and a provides easy access to the city. There were a few small issues with the property. The property requires some maintenance to ensure that it's in proper working order. The kitchen was very dirty and smelt foul. The shower in the en-suite didn't work property and as per other reviews, the gout was clearly ageing.

Posted by , from Sydney on 18 Nov. 2019

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4 out of 5
Great location and a very nice apartment, although I wasn't sure if the grout in the showers was meant to be white or black? maybe a spray of Exit Mould will answer that question. Also, the shower in the main bedroom needs urgent attention - shower and bath tap running at the same time with no water pressure. 3.5/5 thanks

Posted by , from Brighton, au on 26 Apr. 2019

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4 out of 5
The property had a lot of character and was very comfortable. The blind in my bedroom didn't come down so I had to put a sheet up each night. There was no coffee plunger and can opener. A soap dish would have been good in the bathroom as it was messy.

Posted by on 15 Jan. 2019

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About the Sanctuary Apartments - Collins St CBD

Location 203/325 Collins Street, Melbourne, VIC 3000

Property Features

This apartment offers its guests laundry facilities. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. This 4-star Melbourne apartment is smoke free.

  • 1 guestroom or unit
  • Self-service laundry
  • No smoking on site

Family Friendly Amenities

  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave (on request)


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


  • Airport: Melbourne Airport (MEL) (27.1 km / 16.9 mi)
  • Train station: Southern Cross Station (1.1 km / 0.7 mi)
  • Metro station: Melbourne Central Station (0.9 km / 0.5 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Guest accommodations at this apartment offer washers/dryers and coffee/tea makers. Accommodations offer separate living rooms and include sofa beds. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • Pull-out sofa bed
  • Flat-screen television
  • Premium channels
  • Refrigerator (full size)
  • Microwave available
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies


  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7 PM

Special check-in instructions:

There is no front desk at this property.

This property does not have a front desk.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards.

  • No cots (infant beds) available
  • Service animals are allowed
  • UnionPay


Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 125 per vehicle (one-way)
  • Airport shuttle fee per child: AUD 0 (one-way), (up to 12 years old)
  • Late check-out fee: AUD 79 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sanctuary Apartments Collins St CBD Apartment Melbourne
  • Sanctuary Apartments Collins St CBD Apartment
  • Sanctuary Apartments Collins St CBD Melbourne
  • Sanctuary Apartments Collins St CBD
  • ctuary s Collins St CBD
  • Sanctuary Apartments - Collins St CBD Apartment
  • Sanctuary Apartments - Collins St CBD Melbourne
  • Sanctuary Apartments - Collins St CBD Apartment Melbourne

You should know

  • This apartment offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.