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4.6 out of 5

"Spacious room. Great staff. " More

By a verified traveller on Sat 14 May 2022

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Hotel Description

Quest Werribee places you in the heart of Melbourne, within a 10-minute walk of Werribee District Historical Society and Museum and 3.9 km (2.4 mi) from Werribee Park. Highlights at this aparthotel include in-room LCD TVs.

Each apartment is soundproofed and features an iPod dock, cable TV, and a DVD player. In-room dining is easy with amenities like a microwave, a stovetop, and room service. A coffee/tea maker, a safe, and an iron/ironing board are also available. Limited housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has concierge services. Other amenities include laundry facilities, barbecue grills, and babysitting services. There's also the convenience of free self parking.

With a stay at this 4-star Werribee aparthotel, you'll be 5.1 km (3.2 mi) from Werribee Open Range Zoo.

Studio Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$147* Per night/room 6 Jun. - 7 Jun.

One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Three Bedroom Apartment

Bed Count 3 Full Beds Maximum Occupancy 7 Max

Quest Werribee ratings based on 249 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Werribee

Everyone (137) Couples (57) Business (2) Family (61)
5 out of 5
Spacious room. Great staff.

Posted by on 14 May 2022

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Comment from Hotel Management

14 May 2022 by QW Team

Thank you so much.

5 out of 5
Where are the quest was very clean spacious apartment we enjoyed our couple of nights stay there when visiting the Werribee zoo and would stay here again

Posted by on 8 May 2022

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5 out of 5
Great apartment, exceptionally friendly and welcoming team at the desk.

Posted by on 26 Apr. 2022

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Comment from Hotel Management

28 Apr. 2022 by Callum - Ops

Dear Geoff, Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled that you enjoyed the experience and that you found the apartment well-appointed and our team warm and friendly. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Callum Dickson Operations Manager Quest Werribee

5 out of 5
Clean, and large apartment with everything you need

Posted by on 26 Apr. 2022

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Comment from Hotel Management

28 Apr. 2022 by Callum - Ops

Dear Noel, Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled that you enjoyed the experience and that you found the apartment well-appointed and cleanliness of a good standard. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Callum Dickson Operations Manager Quest Werribee

5 out of 5
Spacious apartment, I would’ve liked a smart tv that I could stream my phone to watch my streaming services, the lounge is not very comfortable but the two tub chairs were nice to sit in for a while, great location, very clean and tastefully decorated.

Posted by on 12 Apr. 2022

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Comment from Hotel Management

1 May 2022 by Callum - Ops

Dear JulieAnne, Thank you for choosing to stay at Quest Werribee. We appreciate you taking the time to share your feedback. I am pleased that you found the apartment cleanliness of a high standard and the location ideal for your needs. However, I am sorry to hear you were dissatisfied with the in-room entertainment features and lounge furniture. We are currently in the initial planning phase of a soft refurbishment, which should address these issues in a satisfactory way. At Quest, we pride ourselves on delivering exceptional guest experiences and your insights help us continually improve. We hope to see you again at Quest Apartment Hotels soon. Kind Regards Callum Dickson Operations Manager Quest Werribee

1 out of 5
Didn’t like : No blankets in room No instructions re communication re any issues eg : if television not working Netflix wasn’t available and this was not communicated. Toaster kettle microwave not working due to power box issue. Not all room lights were working Liked; location Reception staff were very helpful and apologetic with issues communicated.

Posted by on 3 Apr. 2022

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Comment from Hotel Management

2 May 2022 by Callum - Ops

Dear Sophia, Thank you for choosing to stay at Quest Werribee and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. I have discussed your feedback with our team to ensure that such issues do not recur. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards Callum Dickson Operations Manager Quest Werribee

5 out of 5
From check in to check out the staff were nothing less than friendly and attentive. I really enjoyed my 3 days at the Quest Werribee. I highly recommend staying there.

Posted by on 2 Apr. 2022

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Comment from Hotel Management

27 Apr. 2022 by Callum - Ops

Dear Ashlee, Thank you for providing feedback about your stay at Quest Werribee. I’m thrilled you enjoyed the experience and found our staff warm and welcoming. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Callum Dickson Operations Manager

4 out of 5

Posted by on 21 Feb. 2022

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4 out of 5

Posted by on 19 Feb. 2022

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5 out of 5
Unfortunately our dishwasher wasnt working very well. It was on for around 5 minute and began to leak water. But other than that the beds were very comfortable and we enjoyed our stay.

Posted by on 14 Feb. 2022

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Comment from Hotel Management

23 Feb. 2022 by Quest Werribee Team

Dear Katie, Thank you for taking the time to review your stay at Quest Werribee. I am very pleased to hear you had a pleasant stay with us. I have discussed your feedback regarding dishwasher with our team to ensure that such issues do not recur. Thank you again for your feedback. We look forward to welcoming you again, when you are travelling in the area. Kind Regards

Property Features

Quest Werribee offers its guests a fitness center, barbecue grills, and concierge services. Event space at this aparthotel measures 646 square feet (60 square meters) and includes conference space. WiFi is free in public spaces. The business-friendly Quest Werribee also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 4-star Melbourne aparthotel is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 3 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 2012
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Wyndham Vale Station (6.8 km / 4.3 mi)
  • Metro station: Werribee Station (0.7 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Quest Werribee offers 50 air-conditioned accommodations with iPod docking stations and DVD players. Each accommodation is individually decorated. Guests can make use of the in-room microwaves and coffee/tea makers. 32-inch LCD televisions come with cable channels. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered on a limited basis and hair dryers can be requested.

  • IPod dock
  • In-room dining
  • LCD television
  • Cable channels
  • DVD player
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Hair dryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Unique decor
  • Connecting rooms available

Food & Drink

Room service is available.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 10:00 PM
  • Saturday - Sunday: 8:00 AM - 9:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This hotel’s reception is open daily from 7 AM to 10 PM on weekdays, from 8 AM to 10 PM on Saturdays, and from 8 AM to 9 PM on Sundays. Guests planning to arrive outside of normal reception hours must contact this property in advance to arrange check-in.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 10:00 PM
  • Saturday - Sunday: 8:00 AM - 9:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35 per night.
  • Cribs (infant beds) are available for AUD 5.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Cash bond is not accepted without prior approval from the property's management.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 5.00 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 2.72 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Werribee Hotel Melbourne
  • Quest Werribee Melbourne
  • Quest Werribee Apartment
  • Quest Werribee
  • Quest Werribee Werribee
  • Quest Werribee Aparthotel
  • Quest Werribee Aparthotel Werribee

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.