4.7 out of 5

"Very good tho couldn’t get the heater working or the garage door " More

By a verified traveller on Sat 18 Aug 2018

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Hotel Description

Quest Werribee puts you in the center of Werribee, 29.2 km (18.1 mi) from Flemington Racecourse and 37 km (23 mi) from Melbourne Cricket Ground. Highlights at this property include in-room LCD TVs.

This business-friendly apartment offers a fitness centre, concierge services, and barbecue grills. Additionally, you'll find WiFi in public areas and laundry facilities. There's also the convenience of free self parking.

With a stay at this 4-star Werribee property, you'll be 37.9 km (23.6 mi) from St. Kilda Beach and 33.5 km (20.8 mi) from Eureka Tower.

Studio Apartment

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$169 per night

One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Three Bedroom Apartment

Bed Count 3 Full Beds Maximum Occupancy 7 Max

Quest Werribee ratings based on 169 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Werribee

Everyone (108) Business (2) Couples (39) Family (20)
5 out of 5
Friendly staff, very clean and spacious room. Modern and comfortable. Secure car parking. Highly recommend.

Posted by on 2 Oct 2018

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Comment from Hotel Management

8 Oct 2018 by Wati R

Thank you for taking time to give us a great rating. We look forward to welcoming you back at Quest Werribee in the near future. Kind regards, Wati R

5 out of 5
The staff were very friendly and the hotel had a wonderful atmosphere

Posted by on 23 Sep 2018

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Comment from Hotel Management

30 Sep 2018 by Wati R

Hi Sharon, thank you for taking time to give us a great rating. We look forward to welcoming you back at Quest Werribee.

4 out of 5

Posted by on 7 Sep 2018

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Comment from Hotel Management

8 Sep 2018 by Wati R

thank you for your feedback

4 out of 5

Spacious

Very good tho couldn’t get the heater working or the garage door

Posted by on 18 Aug 2018

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Comment from Hotel Management

14 Sep 2018 by Wati R

Hi there, Thank you for your review & glad to hear that overall your stay was very good. I'm sorry to hear that you couldn't get your heater working & I apologize for the inconvenience caused.. Did you know that you can contact reception (dial 9) & they can assist you with any queries or follow prompts after hours so the night manager can assist you as well. We hope to see you back in the near future.

3 out of 5
Nice & clean (superficially) quite spacious & well appointed. However the scatter cushions were smelly & the bed very uncomfortable. The pillows were cheap & hard polyester (over-washed/need to be replaced) even tho I asked for soft ones after the first night, the replaced ones were small & useless. Both of us had really sore backache after the second night. Otherwise well-placed for eateries including Raffaels Cafe, the food & ATD was superb @ this cafe. Wouldn't recommend Quest as it's all about the sleeping comfort & that aspect was awful!

Posted by , from Melbourne CBD on 22 Jul 2018

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5 out of 5
Clean and comfortable. Staff helpful and friendly

Posted by on 2 Jul 2018

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Comment from Hotel Management

25 Jul 2018 by Wati.R

Dear Guest, Thank you for giving us a perfect rating. I am glad to hear that you enjoyed your stay with us & that the staff were very helpful & friendly. Looking forward to welcoming you back to the property in the near future. Regards,

5 out of 5
The quest starff went out of their way to make our stay at the hotel as comfortable as possible. I can see no reason not to recommend the hotel to anyone.

Posted by , from Adelaide, Sth Australia on 20 May 2018

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Comment from Hotel Management

24 May 2018 by Wati

Hi Terry, We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as your. We will be sure to let the staff know how they made an impact during your stay. We hope to see you at Quest Werribee in the near future.

5 out of 5

Welcoming

The staff were extremely welcoming and provided us with excellent options for dinner within walking distance. Room was comfortable and quiet. We would definitely stay here again.

Posted by , from NSW on 5 Mar 2018

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4 out of 5

Apartment stay

Great spartment. Fold out bed very poor quality. Springs coming through to mattress. Otherwise all great

Posted by , from narre warren south on 21 Jan 2018

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3 out of 5

Reasonable stay

Pros: Quest brand
Cons: Cleanliness. Working appliances. Cost
Location: Aldi next door.
Needed a room in Werribee for one night when our Motorhome got serviced nearby. Usual Quest decor and ammenities in room . balcony west facing so was hot. Room not very clean. Dryer packed up after one load! Hotel staff kind enough to let us use another. Noisy long stay neighbours and corridor smelled of cooking! Reception didn't offer second key or tell us if parking available. Neighbourhood didn't seem great or safe. ALDI nearby walking distance which was good, I wouldn't stay again unless absoulte need for it. Not great value for money.

Posted by , from cairns on 11 Jan 2018

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Property Features

Quest Werribee offers its guests a fitness centre, a BBQ, and concierge services. Event space at this apartment measures 646 square feet (60 square metres) and includes conference rooms. Public spaces have WiFi for a fee. The business-friendly Quest Werribee also features complimentary newspapers in the lobby, on-site laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 4-star Werribee apartment is smoke free.

  • 1 building
  • 50 guestrooms or units
  • 3 levels
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Built in 2012
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (43.9 km / 27.3 mi)
  • Train station: Wyndham Vale Station (6.9 km / 4.3 mi)
  • Metro station: Werribee Station (0.7 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Quest Werribee offers 50 forms of air-conditioned accommodation with iPod docking stations and DVD players. Each accommodation is individually decorated. 32-inch LCD televisions come with cable channels. Microwaves and coffee/tea makers are provided. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a limited basis and hairdryers can be requested.

  • iPod dock
  • LCD television
  • Cable channels
  • DVD player
  • Microwave
  • Hob
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (limited)
  • Hairdryer available
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique decor
  • Connecting rooms available

Nearby Activities

Recreational amenities at the apartment include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM until 10 PM
If you are planning to arrive after 10 PM, please contact the property at least 48 hours in advance using the information on the booking confirmation.

This hotel’s reception is open daily from 7 AM to 10 PM on weekdays, from 8 AM to 10 PM on Saturdays, and from 8 AM to 9 PM on Sundays. Guests planning to arrive outside of normal reception hours must contact this property in advance to arrange check-in. Please contact the office using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7 AM - 10 PM
Guests arriving after 10 PM must contact the property at least 48 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 5.00 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

This property accepts only credit cards or debit cards for onsite authorization at check-in. Cash bond is not accepted without prior approval from the property's management. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 20 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 20 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 20 per 24-hour period (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 5.00 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Werribee Apartment
  • Quest Werribee

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.