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4.6 out of 5

"Very comfortable and quiet. Will definitely return. " More

By a verified traveller on Sat 01 Feb 2020

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Hotel Description

At Quest Sanctuary Lakes you'll be within a 10-minute walk of Sanctuary Lakes Golf Club and 3.3 km (2 mi) from Point Cook Coastal Park. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and in-room kitchens.

Each apartment is soundproofed and features a Smart TV with digital channels, along with a washer/dryer, free WiFi, and a furnished balcony. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A living room, a dining area, and a coffee/tea maker are also available.

For a drink, you can stop by the aparthotel's own bar/lounge. Enjoy access to 3 outdoor tennis courts along with a fitness center. Added amenities include free WiFi in public areas and laundry facilities. Continental breakfast is available. There's also the convenience of free self parking.

Within a 15-minute drive of this 4-star Sanctuary Lakes aparthotel, attractions include Altona Beach and Werribee Open Range Zoo.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$154* Per night/room 2 Oct. - 3 Oct.

One Bedroom Townhouse

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Townhouse

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Quest Sanctuary Lakes ratings based on 139 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Sanctuary Lakes

Everyone (70) Couples (30) Family (47)
5 out of 5
Very comfortable and quiet. Will definitely return.

Posted by on 1 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by Kylie

Good Morning, Thank you for the positive feed back, we are pleased to hear that you enjoyed your stay and look forward to your return. Kind Regards Kylie Front Office Manager

4 out of 5
It was very nice, great location. It needed a broom and a cutting board though. Also: We stayed 2 nights Saturday and Sunday, we were out all day Sunday, looking forward to coming back only to find the bed and towels etc had been done. Called the after hours number and he said that they don’t service the rooms on Sunday unless you check out. He did bring us fresh towels. I questioned it again when we checked out and they it’s across the board with Quest that they Don’t service rooms on Sundays. We paid the same amount for both nights but we didn’t get the same service seems crazy. The cleaners were all ready there doing other rooms. We don’t get away very often so this was a bit disappointing.

Posted by on 26 Nov. 2019

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4 out of 5

Posted by on 25 Nov. 2019

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3 out of 5
no remote control in bedroom and no help whatsoever to find one . !!!! tried several times to get our key card to work pathetic responce . rang to get us to show I D etc because we arrived late the night before we received the phone call at 7.10 pm to get back to office by 8pm . Had to rush to oblige Reception pretended to be helpfull used new Management as a poor excuse for our requests not being fullfilled . Will not recommend this "Quest" .

Posted by on 4 Nov. 2019

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Comment from Hotel Management

5 Nov. 2019 by Melanie

Thank you for your message. Your after hours welcome letter mentioned your key would be valid for 1 night and to see reception the next morning to complete the registration. Our receptionist noticed you hadn't come in that morning so she gave you a courtesy call to remind you. My apologies for any inconvenience.

5 out of 5
All was great. No problem. Just couldn't find a recycle bin for bottles. Overall a great place

Posted by on 27 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by Melanie

Dear Guest, Thank you for your feedback. We have a recycling skip to the side of the property. We hope to see you again! Kind Regards,

3 out of 5
Property was in a general unkempt condition which displayed wear and tear throughout the premises. Reminded me of the eighties era travelling around Australia

Posted by on 7 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by Melanie

Thank you for your feedback.

5 out of 5
Very quiet and private and beds were very comfortable the only thing I didn’t like was the bottom balcony adjoined with other townhouses. Garden wasn’t great either out the back other than that it was great.

Posted by on 30 Sep. 2019

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Comment from Hotel Management

3 Oct. 2019 by Melanie

Dear Sal, Thank you for your review & 5/5 rating. We hope to see you again soon! Kind Regards,

4 out of 5
If I had to say something ‘bad’ I would say, would be better if queen rooms and beyond didn’t have stairs. But overall, great experience! Staff were super friendly! Would stay there again.

Posted by , from Gold coast on 28 Aug. 2019

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Comment from Hotel Management

4 Sep. 2019 by Melanie

Dear Stevie, Thank you for your comments. Kind Regards,

5 out of 5

Posted by on 26 Aug. 2019

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Comment from Hotel Management

4 Sep. 2019 by Melanie

Dear Guest, Thank you for your 5/5 rating! Kind Regards,

3 out of 5

Posted by on 15 Aug. 2019

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Comment from Hotel Management

4 Sep. 2019 by Melanie

Thank you.

Property Features

Quest Sanctuary Lakes offers its guests an indoor pool, outdoor tennis courts, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly Quest Sanctuary Lakes. Self parking is free. This 4-star Melbourne aparthotel is smoke free.

  • 1 building
  • 43 guestrooms or units
  • 2 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Number of living rooms1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Tullamarine Airport (MEL) (37.2 km / 23.1 mi)
  • Parking: Free self parking

Room Amenities

Quest Sanctuary Lakes offers 43 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate living rooms and include desks. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. 55-inch Smart televisions come with premium digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests can enjoy continental breakfast for a fee.

Quest Sanctuary Lakes has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 9:00 PM
  • Friday - Sunday: 9:00 AM - 8:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 9:00 PM
  • Friday - Sunday: 9:00 AM - 8:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-out is available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 10 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Sanctuary Lakes
  • Quest Sanctuary Lakes Aparthotel
  • Quest Sanctuary Lakes Aparthotel Point Cook
  • Quest Sanctuary Lakes Point Cook
  • Sanctuary Lakes Quest
  • Quest Sanctuary s Aparthotel
  • Quest Sanctuary Lakes Aparthotel
  • Quest Sanctuary Lakes Point Cook
  • Quest Sanctuary Lakes Aparthotel Point Cook
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.