4.6 out of 5

"Wonderful place and comfortable atmosphere. Kids friendly and love all facilities like golf course, swimming pool and cafeteria. " More

By a verified traveller on Mon 08 Jan 2018

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Hotel Description

At Quest Sanctuary Lakes you'll be within a 10-minute walk of Sanctuary Lakes Golf Club and 3.6 km (2.2 mi) from Point Cook Coastal Park. Highlights at this aparthotel include an indoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features Smart televisions with digital channels, along with a furnished balcony, a living room and a dining area. A kitchen comes equipped with a fridge, a microwave and a hob, and room service is also available. WiFi, a coffee/tea maker and in-room massages are also available.

The aparthotel's own bar/lounge is a nice place to enjoy a drink. Enjoy access to 3 outdoor tennis courts along with a fitness centre. Other amenities include WiFi in public areas and laundry facilities. Continental breakfast is available. There's also the convenience of free self parking.

Within a 30-minute drive of this 4-star Point Cook aparthotel, attractions include Melbourne Convention and Exhibition Centre and Flemington Racecourse.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$140* Per night/room 30 Aug. - 31 Aug.

One Bedroom Townhouse

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Townhouse

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quest Sanctuary Lakes ratings based on 130 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Sanctuary Lakes

Everyone (66) Couples (27) Family (41)
3 out of 5

Posted by on 15 Aug. 2019

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4 out of 5

Posted by on 8 Aug. 2019

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Comment from Hotel Management

9 Aug. 2019 by Melanie

Thank you!

5 out of 5

Posted by on 28 Apr. 2019

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Comment from Hotel Management

1 May 2019 by Melanie

Dear Guest, Thank you so much for your 5/5 rating!! We hope to see you again. Kind Regards,

5 out of 5
It was fantastic but just thought it a bit strange not to have a toilet on the ground floor. Very minor problem

Posted by on 15 Apr. 2019

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Comment from Hotel Management

18 Apr. 2019 by Melanie

Dear Guest, Thank you for your feedback. Kind Regards,

4 out of 5
The place was clean, quiet location with friendly staff. But I won’t stay again as they took $500 from my savings for a bond for one night which spoiled the whole experience!. Because it was a weekend I have to wait several business days for it to be refunded.

Posted by on 15 Apr. 2019

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Comment from Hotel Management

1 May 2019 by Melanie

Dear Guest, Thank you for your comments. Please note, on Wotif under Policies it states: Fees - You'll be asked to pay the following charges at the property: Deposit: AUD 500.00 per stay We do refund on departure if not used but unfortunately it sometimes takes 3-5 business days depending on the bank. Thank you,

5 out of 5
Great location, clean excellent service delicious breakfast.

Posted by on 6 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Melanie

Dear Guest, Thank you for taking the time to write a review for Quest Sanctuary Lakes. It's great to read such positive comments. I will be sure to pass your feedback onto all of our team. Kind Regards,

5 out of 5

Posted by on 22 Feb. 2019

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Comment from Hotel Management

2 Apr. 2019 by Melanie

Dear Guest, Thank you for taking the time to write a review. Kind Regards,

5 out of 5

Posted by on 16 Feb. 2019

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Comment from Hotel Management

2 Apr. 2019 by Melanie

Thank you for your review! Kind Regards,

5 out of 5

Posted by on 16 Feb. 2019

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Comment from Hotel Management

2 Apr. 2019 by Melanie

Thank you for your 5/5 rating!! Kind Regards,

4 out of 5
The property was a two levels unit. The stairs to the second floor where the bedrooms are, are quite steep so will not suitable for elderly people. The location is perfect, next to the Golf course and the Club house. What I didn't like is the TV in the bedroom was installed in the wardrobe and only half of the screen was visible. Also there is no toilet downstairs so you have to constantly move up and downstairs.

Posted by on 26 Jan. 2019

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Comment from Hotel Management

18 Feb. 2019 by Melanie

Dear Guest, Thank you for taking the time to write a review. Kind Regards,

Property Features

Quest Sanctuary Lakes offers its guests an indoor pool, outdoor tennis courts, and a fitness centre. A computer station is on site and WiFi is available in public spaces for a fee. You can enjoy a drink at the bar/lounge. Tour or ticket assistance, a BBQ, and a garden are also featured at the business-friendly Quest Sanctuary Lakes. The aparthotel can provide concierge services and limo/town car service. Self parking is free. This 4-star Point Cook aparthotel is smoke free.

  • 1 building
  • 43 guestrooms or units
  • 2 levels
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Separate living room
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (37.1 km / 23.1 mi)
  • Parking: Free self parking

Room Amenities

Quest Sanctuary Lakes offers 43 forms of air-conditioned accommodation with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. This accommodation offers separate living rooms and includes desks. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, hobs, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. In-room wireless Internet access is available for a surcharge. 55-inch Smart televisions come with premium digital channels. Additionally, rooms include an iron/ironing board and blackout curtains.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Massage in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests can enjoy continental breakfast for a fee.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at 8 PM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 9 PM.
If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 7 AM - 9 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • No lifts

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 10 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15.00 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Sanctuary Lakes
  • Quest Sanctuary Lakes Aparthotel
  • Quest Sanctuary Lakes Aparthotel Point Cook
  • Quest Sanctuary Lakes Point Cook
  • Sanctuary Lakes Quest
  • Quest Sanctuary s Aparthotel
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.