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4.3 out of 5

"Great location with parking on site. Room was great, a little dusty in some areas. Bathroom had a bath which was great for the kids. Shower head wasn’ ... " More

By a verified traveller on Sun 16 May 2021

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Hotel Description

At Quest On William you'll be within just a 10-minute stroll of popular attractions like Hardware Lane and Bourke Street Mall. Highlights at this aparthotel include in-room kitchens, washers/dryers, and free WiFi.

You can enjoy an LCD TV with cable channels, and each apartment features a living room, a dining area, and a coffee/tea maker. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A hair dryer, an iron/ironing board, and a desk are also available. Limited housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has concierge services. Additionally, you'll find dry cleaning/laundry services, luggage storage, and a front-desk safe. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include SEA LIFE Melbourne and Flinders Lane.

Executive Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$145* Per night/room 27 Jun. - 28 Jun.

Standard One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Three Bedroom Apartment

Bed Count 3 Twin Beds Maximum Occupancy 7 Max

Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Quest On William ratings based on 570 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest On William

Everyone (354) Couples (58) Family (150)
4 out of 5

Posted by on 16 May 2021

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Comment from Hotel Management

27 May 2021 by WILLIAM

Thank you for your review. Kind Regards QUEST ON WILLIAM

5 out of 5
Great location with parking on site. Room was great, a little dusty in some areas. Bathroom had a bath which was great for the kids. Shower head wasn’t the greatest.

Posted by on 16 May 2021

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Comment from Hotel Management

24 May 2021 by Quest

Dear Guest, Thank you for taking the time to review us We appreciate your feedback and glad you enjoyed your stay. We hope to welcome you back in the future! Thank you Quest on William

5 out of 5

Posted by on 9 May 2021

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Comment from Hotel Management

24 May 2021 by Quest

Dear Guest, Thank you for taking the time to review us We appreciate your feed back and we hope to welcome you back in the future! Thank you Quest on William

4 out of 5
The heating in the room wasn’t the best but other than that it was a nice easy place to stay, central to anything you needed.

Posted by on 26 Apr. 2021

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Comment from Hotel Management

24 May 2021 by Quest

Dear Guest, Thank you for taking the time to review us We appreciate your feedback and glad you enjoyed your stay. I will pass on your feedback to maintenance. We hope to welcome you back in the future! Thank you Quest on William

2 out of 5

Posted by on 26 Apr. 2021

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Comment from Hotel Management

24 May 2021 by Quest

Dear Guest, Thank you for taking the time to review us We appreciate your feedback and we apologise in regards to your 2 star rating We hope to welcome you back in the future! Thank you Quest on William

2 out of 5
The staff were lovely and should be rewarded for their excellent customer service

Posted by on 20 Apr. 2021

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Comment from Hotel Management

24 May 2021 by Quest

Dear Guest, Thank you for taking the time to review us We appreciate your feedback. We are sorry to see you leave a 2 star rating despite your lovely comments. We hope to welcome you back in the future! Thank you Quest on William

3 out of 5
Apartment was clean and comfortable. Beds and couch were comfortable. Good location. The photos made the apartment look much bigger than what it was. Disappointed that there was no communications regarding deposit on arrival that was required. Car parking limited and expensive. We also experienced no staff on check out. Had to wait to check out with others.

Posted by on 28 Mar. 2021

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Comment from Hotel Management

6 Apr. 2021 by William

Dear Traveler, Thank you for taking the time to review us and thank you for staying with us. We appreciate your feedback, I will pass on your feedback to Quest on William team. Thank you Quest on William

1 out of 5

Posted by on 23 Mar. 2021

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5 out of 5

Posted by on 19 Dec. 2020

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Comment from Hotel Management

30 Dec. 2020 by William

Thank you for your feedback Lara. Happy New Year

3 out of 5

Posted by on 20 Jan. 2020

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Property Features

Quest On William offers its guests a fitness center, tour/ticket assistance, and concierge services. Event space at this aparthotel measures 861 square feet (80 square meters) and includes conference space. Public spaces have free WiFi. The business-friendly Quest On William also features dry cleaning/laundry services, room service (during limited hours), and a front desk safe. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 14 levels
  • 861 sq ft of conference space
  • 80 sq m of conference space
  • Built in 1997
  • Conference space
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Melbourne Airport (MEL) (23.1 km / 14.3 mi)
  • Train station: Southern Cross Station (0.8 km / 0.5 mi)
  • Metro station: Flagstaff Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest On William offers 68 air-conditioned accommodations with washers/dryers and coffee/tea makers. Accommodations offer separate living rooms. 45-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekdays only)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45 per day.
  • Cribs (infant beds) are available for AUD 12 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: AUD 45 per night (in/out privileges)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 12 per night
  • Rollaway bed fee: AUD 45 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest William Serviced Apts
  • Quest William Serviced Apts Apartment
  • Quest William Serviced Apts Apartment Melbourne
  • Quest William Serviced Apts Melbourne
  • Quest William Apartment Melbourne
  • Quest William Apartment
  • Quest William Melbourne
  • Quest On William Melbourne
  • Quest On William Melbourne
  • Quest On William Aparthotel
  • Quest On William Aparthotel Melbourne

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.