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4.5 out of 5

"Very friendly staff and comfortable room. " More

By a verified traveller on Sat 30 Jul 2022

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Hotel Description

A luxury stay in Melbourne awaits you at Novotel Melbourne Glen Waverley. Within a 30-minute stroll, you'll find The Glen Shopping Centre and Waverley Private Hospital. Highlights at this hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

The restaurant, Urban Citizen Restaurant, is open for breakfast and dinner. Enjoy the gym and sauna. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 11:00 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 4.5-star Glen Waverley hotel, you'll be 3.5 km (2.1 mi) from Jells Park and 3.5 km (2.2 mi) from Nexus Business Park.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$190* Per night/room 27 Aug. - 28 Aug.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Melbourne Glen Waverley ratings based on 526 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Melbourne Glen Waverley

Everyone (238) Couples (141) Business (2) Family (135)
5 out of 5
Very friendly staff and comfortable room.

Posted by on 30 Jul. 2022

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Comment from Hotel Management

31 Jul. 2022 by Mannoj Arora

Dear Amy, Thank you very much that you found staff to be friendly and rooms comfortable. Warm regards, Mannoj Arora- Guest Services Manager

5 out of 5
Thank you very much for your service. We really enjoyed our stay because it was closer to the movies train station etc. Enjoyed the food as well as the sauna. Looking forward to stay there in the future

Posted by on 17 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Neil Brockway Guest Service Manager

Good Morning Malia, Thank you for your kind words. We look forward to seeing you again in the future. Kind Regards

5 out of 5
Excellent stay. Thank you

Posted by on 16 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Neil

Good Morning Sandra, Thank you for your kind words. We look forward to welcoming you back to Novotel soon. Kind Regards

5 out of 5
Great hotel, friendly staff and very comfortable beds. Would have liked some extra pillows in the room but that was not a huge issue. Overall a good place to stay.

Posted by on 18 Apr. 2022

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Comment from Hotel Management

28 Apr. 2022 by Neil

Good Afternoon, Thank you for your great feedback. We will pass onto appropriate decision makers regarding extra pillows. Kind Regards

4 out of 5
As the rate per night was very good I would say it was good value for money, the property should be a bit more clean especially the bathroom.

Posted by , from ADELAIDE on 15 Apr. 2022

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Comment from Hotel Management

16 Apr. 2022 by Novotel Melbourne Glen Waverley

Good Evening, Thank you for your feedback. We will pass your feedback to relevant departments to address. Kind Regards

2 out of 5
Well located near a lot of great restaurants. Room was clean. WORST bed i have ever slept in, an old secondhand mattress with a huge hollow side and uncomfortable. Must have been 20 years old. They take a dollar on you card to see if it works and here we are 6 days later and its still not refunded. State that car parking is available but it is at extra cost, $25.00. Everything overpriced. Never again for us.

Posted by on 4 Apr. 2022

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Comment from Hotel Management

9 Apr. 2022 by Novotel Melbourne Glen Waverley

Dear Bradley, Thank you for your feedback. It is very disappointing to read that you were left feeling displeased with your experience. It is our intention to ensure that all of our guests are taken care of and made to feel comfortable, we apologize for any inconvenience that may have been caused during your stay. Should we have the pleasure of you staying with us in the future please do not hesitate to speak with our friendly reception team who are always available and will be more than happy to assist you with any questions or requests, including moving you to a different room for a comfortable stay. . We appreciate you taking the time to provide feedback for us Bradley and it is our hope we can welcome you again to provide you with a wonderful and comfortable experience. Kind regards, Novotel Melbourne Glen Waverley

5 out of 5
It was good for the family with kids and my two boys enjoyed the free restaurant buffet. Great experience.

Posted by on 31 Mar. 2022

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Comment from Hotel Management

9 Apr. 2022 by Novotel Melbourne Glen Waverley

Dear Renuka, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased that you enjoyed your overall experience with us and trust you were able to have a relaxing visit. Thank you again for sharing your thoughts and we hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.

4 out of 5
Very Comfortable. Best location. within metres from hotel bedroom are some family fun, entertainment and a variety of restaurants. Recommend

Posted by on 24 Mar. 2022

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Comment from Hotel Management

9 Apr. 2022 by Novotel Melbourne Glen Waverley

Dear Darryl, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience.

3 out of 5
Shower in the bath is not a superior king room in my opinion

Posted by on 15 Mar. 2022

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Comment from Hotel Management

9 Apr. 2022 by Novotel Melbourne Glen Waverley

Dear Luke, I appreciate you taking the time to provide feedback regarding your stay at the Novotel Melbourne Glen Waverley. I also wish to thank you for highlighting the areas we may improve on as I feel feedback is vital for our team as this allows us to constantly develop and improve our guest experience. We do hope to welcome you back in the near future Luke with your next visit being even more pleasant than the previous one. Thank you again for sharing your experience.

4 out of 5
Good stay

Posted by on 6 Mar. 2022

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Comment from Hotel Management

12 Mar. 2022 by Kavita Pillay

Dear Heather, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Kavita Pillay Assistant Front Office Manager

About the Novotel Melbourne Glen Waverley

Location 285 Springvale Road, Glen Waverley, VIC 3150

Property Features

Novotel Melbourne Glen Waverley offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. The luxury Novotel Melbourne Glen Waverley also features multilingual staff, coffee/tea in a common area, and concierge services. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 200 guestrooms or units
  • 6 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Metro station: Glen Waverley Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Melbourne Glen Waverley offers 200 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 11:00 AM.

Urban Citizen Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 15
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 35 per person (approximately)
  • Covered self parking fee: AUD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Glen Waverley Novotel
  • Novotel Glen Waverley
  • Novotel Glen Waverley Melbourne
  • Novotel Melbourne Glen Waverley
  • Novotel Melbourne Hotel Glen Waverley
  • Accor Glen Waverley
  • Novotel Glen Waverley Greater Melbourne
  • Novotel Glen Waverley Hotel Glen Waverley
  • Novotel Melbourne Glen Waverley Hotel
  • Novotel Melbourne Glen Waverley Hotel
  • Novotel Melbourne Glen Waverley Glen Waverley
  • Novotel Melbourne Glen Waverley Hotel Glen Waverley

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • One child 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.