4.4 out of 5

"Nice staff , you must remember to get your breakfast deal as it was lovely. Happy hour at the bar is in a nice out look , over looking treasury garde ... " More

By a verified traveller on Sat 01 Sep 2018

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Mercure Melbourne Treasury Gardens. Within just a 10-minute stroll, you'll find popular attractions like Princess Theatre and Federation Square. Highlights at this hotel include a restaurant, a bar/lounge, and a conference centre.

You can enjoy LCD TVs with digital channels, and all 164 rooms feature free WiFi, in-room childcare, and coffee/tea makers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Pillow menus and free toiletries are nice touches to enhance your stay. Safes, hairdryers, and phones are also available.

The restaurant, Hop Sing Bar & Food, serves Asian cuisine and is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas, a 24-hour front desk, and a computer station. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 4-star Melbourne Central Business District hotel include Flinders Lane and Forum Theatre.

Standard Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$119 per night

Privilege, Room, Balcony, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, City View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Melbourne Treasury Gardens ratings based on 1,038 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Melbourne Treasury Gardens

Everyone (607) Couples (315) Business (3) Family (111)
3 out of 5
The Mecure Melbourne Treasury Gardens is a little tired and dated. While the rooms are satisfactory, the restaurant menu was limited and the quality of the food was incredibly disappointing. I would class this as a reasonable budget-stay option ... but won't be back.

Posted by , from Adelaide, South Australia on 19 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by Andrew

Dear Sharon, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

4 out of 5
Being opposite a park meant it was a bit quieter, which is nice

Posted by on 16 Mar. 2019

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Comment from Hotel Management

17 Mar. 2019 by Andrew

Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

5 out of 5
Everything good!! Property, staff, location,. Good experience. If we return to Melbourne....we return here

Posted by on 12 Mar. 2019

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Comment from Hotel Management

12 Mar. 2019 by Andrew

Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

4 out of 5
Staff were very helpful with early check in, and helping me print a document. Shower leaked a little

Posted by on 11 Mar. 2019

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Comment from Hotel Management

12 Mar. 2019 by Andrew

Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

5 out of 5

Posted by on 10 Mar. 2019

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Comment from Hotel Management

11 Mar. 2019 by Andrew

Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

4 out of 5
Close to stadiums,lovely garden view,easy access to public transport

Posted by on 8 Mar. 2019

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Comment from Hotel Management

11 Mar. 2019 by Andrew

Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

5 out of 5
Very pleasant and curtious staff comfortable and clean room

Posted by on 7 Mar. 2019

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Comment from Hotel Management

7 Mar. 2019 by Andrew

Dear Sir/Madam, Thank you kindly for taking the time to reach out with positive feedback from your recent experience at Mercure Melbourne Treasury Gardens. We strive to provide a superior level of service to each and every one of our guests and I am pleased that you enjoyed your stay. Kind regards, Mr Andrew Dvash General Manager

4 out of 5
The hotel was nice and clean, my room had a wonderful view. I was disappointed on arrival; I arrived close to 2am and was unable to check in immediately as their computer system was supposedly shut down at that time, however the lady behind the counter finally figured something out. It seems a bit strange given such an international city with flights arriving at all hours that this would be an issue to encounter. But overall the hotel was very nice.

Posted by on 4 Mar. 2019

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Comment from Hotel Management

4 Mar. 2019 by Andrew

Dear Sir/Madam, Thank you for taking the time to share your feedback about your recent experience at Mercure Melbourne Treasury Gardens. It is imperative that we constantly seek feedback from our guests to continually monitor and improve our product and service, therefore your feedback is very important and will be taken on board. We look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

4 out of 5
Compact room well furbished and quiet. Bed very comfortable and choice of pillows fabulous

Posted by on 25 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by Andrew

Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

3 out of 5
I didn’t like the bed as we booked a queen and not two singles pushed together! I noticed dirt and dust in the air condition unit in bathroom.

Posted by on 18 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Andrew

Dear J, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

About the Mercure Melbourne Treasury Gardens

Location 13 Spring Street, Melbourne, VIC 3000

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3660 square feet (340 square metres) and includes conference centres. A round-trip airport shuttle (available 24 hours) is available for a fee. Tour or ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at the family-friendly Mercure Melbourne Treasury Gardens. Parking is available for a fee. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 164 guestrooms or units
  • 11 levels
  • 3660 sq ft of conference space
  • 340 sq. m of conference space
  • Built in 1968
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (22.9 km / 14.2 mi)
  • Train station: Flinders Street Station (0.9 km / 0.6 mi)
  • Metro station: Parliament Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Melbourne Treasury Gardens offers 164 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. 32-inch LCD televisions come with premium digital channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Pillow options
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Hop Sing Bar & Food – Overlooking the garden, this restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Late-night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.00 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 24 and AUD 30 per person (approximately)
  • Airport shuttle fee: AUD 18 per person (one-way)
  • Self-parking fee: AUD 40 per night (in/out privileges)
  • Rollaway bed fee: AUD 45.00 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Melbourne Treasury Gardens Hotel
  • Mercure Treasury Gardens Hotel
  • Mercure Melbourne Treasury Gardens
  • Mercure Treasury Gardens
  • Accor Melbourne Spring Street
  • Mercure Melbourne Treasury Gardens Hotel Melbourne

You should know

  • Mercure Melbourne Treasury Gardens offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.